I purchased a pair of new under armour shoes from OZSALE over 3 weeks ago, which arrived extremely damaged. I contacted ozsale immediately, sent photos of the damaged shoes & they agreed to supp... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
First time using this company. Trainers due for delivery two weeks ago- tracking indicates parcel has made it to Australia but has remained at a metro depot since arrival. No further tracking updates... See more
Company replied
You mostly get what you order. Twice I have been sent the wrong size but the products have always been spot in on all other occasions. Customer service is fairly attentive and ready to help on the... See more
Company replied
UPDATE - I have received my items, it took long but i received them in good conditions and very good quality indeed. Thanks OZSALE. i hope you guys can improve your customer service and reply as it ge... See more
Company replied
Company details
- Women's Clothing Store
- Bags and Luggage Store
- Children's Clothing Store
- Fashion Accessories Store
- Men's Clothing Store
- Online Marketplace
About OZSALE
Written by the company
|
Contact info
Australia
- ozsale.com.au
4.0
Great
21K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My wife order missing!!
Hey, Items were ordered from Ozsale by my wife on December 6. Two of her products in her purchase are missing, but some of it arrived on December 19 Thursday with Aramex. Despite her best efforts, she was unable to access her account and also can't access a copy of her invoice . The missing item was supposed to be a Christmas present for our kid, so my wife was anxious and hoped it would only be delayed. Please let us know when she will be able to obtain this.!!! Please Ozsale im desperate! First time in history!
order items: 38449469 SoulCal Womens High Top Platform Trainers( white EU 37)
38449469 Homelife Unisex Adults Glow in the Dark Unicorn Teddy Fleece Duvet Set ( Unicorn Eu single)
19 December 2024
Unprompted review
Reply from OZSALE
Hi Steve,
Thank you for raising this matter with us and I am sorry that you did not receive your complete order. I have checked and can see that the orders were shipped separately and that is the reason that the order did not arrive together.
The 2 items are on the way to you and you can track them at https://globaleco.app/track/H0047C0036252930 and https://globaleco.app/track/H0047C0036473813.
Warm Regards,
OZSALE Team
UNPROFESSIONAL & DISHONEST
@ozsale
📢 AVOID THIS RETAILER!!!
My Xmas gift (order#38438350) was placed on the 2nd of December and it's now the 23rd, almost a month after and I have been made aware by the courier (Aus post who according to the Ozsale it was dispatched with). A label was created for it but it has not been sent. My order is still with Ozsale and has been since the 2nd. When I've reached out for answers I get told that it's been dispatched. Please avoid this company they take your money but don't provided the goods. Reported this company to Kalana, Afterpay, Australia Post, Starlink courier and the ACCC.
12 December 2024
Unprompted review
Reply from OZSALE
Hi Alanna,
Thank you for raising this matter with us and I am very sorry that you did not receive your order.
I have checked on the order and can see that the item has been returned to the sender. Hence, I have issued a full refund for the order. Please allow 3 to 5 business days for the funds to appear in your account via the original payment method.
Warm Regards,
OZSALE Team
Atrocious customer service
Atrocious customer service! Ordered shoes for my son for Christmas on 14th November 2024 (order number 38371806)/Adidas Barricade tennis shoes. Have sent messages to OzSale on 3 x separate occasions and NOT received a SINGLE RESPONSE to date. Have evidence of contact sent to OzSale on December 18, December 19 and December 20 via the Contact Us section in the OzSale App. All I get is the following:
Hi R###### M$$$$
Thank you for getting in touch with us.
Your enquiry has now been received in our system. There is no need to send any follow up, we will review your message and aim to get back to you within 1- 2 business days. Please bear with us in our busy periods.
You can find answers to our most common questions on our Help Section & Returns Policy.
Thank you.
Warm Regards,
Ozsale Customer Team
** DEAR OZSALE, PLEASE ARRANGE A REFUND ASAP AS I WILL NEED TO SOURCE ALTERNATIVE TENNIS SHOES FOR MY SON FOR CHRISTMAS TOMORROW **
23 December 2024
Unprompted review
Reply from OZSALE
Hi,
Thank you for your message and I am sorry that the order has not reached you yet.
Hence, I have lodged an investigation with our courier partners to confirm the whereabouts of the parcel.We expect the investigation to take up to 5 business days. As soon as I have an update, I will get back to you. I am sorry for the trouble.
Warm Regards,
OZSALE Team
Not great customer service
Order placed 25 October has still not arrived and tracking stuck as 'en route" since 30 October. initiated a service request on 3 Dec. Got a response 6 Dec saying that order cannot be located and would I like to cancel. I replied on the 7th saying yes I d like a refund. No response so followed up again on the 10th and 12th Dec. Finally got a reply on the 19th asking me again if I wanted to cancel the order!!!!. I responded again that yes I do ... then crickets. It really is unacceptable and incredibly frustrating. I have been a customer of Ozsale for many years but after this experience I wont be shopping with them ever again.
23 December 2024
Unprompted review
Reply from OZSALE
Hi Lysanne,
We deeply apologize for the frustration you’ve experienced, and we completely understand your disappointment with the delays and lack of timely communication. This is far from the standard of service we aim to provide.
Please share your order number so we can urgently look into your case and ensure you receive a resolution, whether that’s a refund or another solution. We value your long-time loyalty, and we truly want to make this right for you. Thank you for bringing this to our attention, and we’re sorry again for the inconvenience.
Update: Thank you for your reply with the order details. A refund has been issued for the order on 23/12/24. Please allow 2 to 3 business days for the funds to appear in your account via the original payment method.
Warm Regards,
OZSALE Team
38422222
I am deeply disappointed in Ozsale. I ordered a number of items that were delivered(late) at different times. One of the packages was not mine and had a two dispatch stickers, one for me and the other for an address in Ireland. That leaves me with one package missing. Sent them an enquiry which has not been responded to. I need my package and I am sure the person in Ireland is still waiting for theirs as well. My missing package has a pair of sneakers and 2 pyjama bottoms
18 December 2024
Unprompted review
Reply from OZSALE
Hi Malvern,
Thank you for raising this matter with us and I am sorry that you had one item missing from the order. I understand how disappointing this experience could have been for you we truly regret this.
We would like to get this issue resolved, can you please confirm the name of the missing item as there are many invoices under order number 38422222?
Hope to hear from you soon.
Warm Regards,
OZSALE Team
I orded 2items costing $615 back in…
I orded 2items costing $615 back in October 22nd . I am still waiting for these item . I contacted ozsale and there just giving me the run around with different reasons on why I haven't got my delivery. I'm now trying to get a refund, with no luck with that either. Not happy will NEVER deal with ozsale again
23 October 2024
Unprompted review
Reply from OZSALE
Hi John,
We’re truly sorry to hear about the delay with your order, and we completely understand your frustration. This is definitely not the experience we want for our customers.
Could you please provide your order number so we can investigate what happened with your delivery and assist you with the refund process? We’ll make it a priority to get this sorted for you as quickly as possible.
Thank you for your patience, and we apologize again for any inconvenience caused.
Update: Thank you for providing us with the reference number. Unfortunately, the reference number 611283 that you have provided does not seem to be correct. Please reconfirm the details for us to check further. Hope to hear from you soon.
Warm Regards,
OZSALE Team
Christmas Present
Oz Sale were incredible. The Spiderman upholstered chair we brought is absolutely beautiful from all reports from my son and daughter in law. The issue is the delivery. The chair, which I identified to Oz sale, was a Christmas gift for our grandson, was delivered in a see-through plastic bag, which my son said looked like a garbage bag and full of holes which I'm assuming were breathing holes. As my daughter in law said, if it had rained, the chair would have been ruined, and the bag was almost off the chair. I honestly thought the chair would have been in a box. There was also no gift tag which I completed when I ordered. Top marks for a quick delivery but low marks for how the item was delivered.
20 December 2024
Unprompted review
Reply from OZSALE
Hi Jannette,
Thank you for sharing your feedback. We’re so glad to hear that the Spiderman upholstered chair was a hit with your grandson!
We sincerely apologize for the packaging issue. It's certainly not the experience we aim to provide. We understand the importance of receiving gifts in pristine condition, especially for special occasions like Christmas. Could you please provide your order number so we can investigate the packaging and delivery process for your specific order?
This will help us ensure that we take the necessary steps to prevent such issues in the future. Thank you for bringing this to our attention!
Update: Thank you for providing us with the order details. Could you please drop us a photo of the item received evidencing the issue through your OZSALE account > Contact Us for us to check further and provide a resolution. Looking forward to your reply.
Warm Regards,
OZSALE Team
I sent request to reset my passwords…
I sent request to reset my passwords and the link never works, I have at least requested to reset my passwords five times or more. No answers from the web and no contact number whatsoever!
I also paid over $140 for a pair of Steve Maddisen shoes and the shoes came in with broken lines and bad qualities, this is the worst shopping site that I've ever experienced and the products they sent are all dodgy!
If only I can give a zero or minus star, I will!
22 December 2024
Unprompted review
Reply from OZSALE
Hi Mary,
Thank you for your review. We’re deeply sorry for the trouble you’ve experienced with resetting your password and the disappointing quality of your purchase. This is not the standard we hold ourselves to, and we understand how frustrating this must have been for you.
Could you please provide us with your order details? We’ll prioritize resolving the issue with your purchase. Additionally, we’ll assist you in resolving the password reset issue immediately.
Your feedback is invaluable, and we’re committed to addressing these concerns and improving our processes to ensure a better experience in the future. Thank you for bringing this to our attention, and we’re here to help.
Warm Regards,
OZSALE Team
Extremely disappointed with this…
Extremely disappointed with this company. Still waiting on an order which was placed on the 30th November 2024. Have sent numerous emails requesting information regarding when $350 order will be delivered and have still not received an answer to my enquiry.
Looks like family members miss out on Xmas presents. Find it disgusting that no one has had the decency to reply.
My last 4 orders have had an issue. 1. Unable to supply stock. 2. Short delivery.
3. Sent wrong product and now number 4 non delivery of items.
Whilst i realise its a busy time of the year this is totally unacceptable. The fact there is no phone number to contact anyone on is ridiculous. Force you to email and then dont reply to enquires.
Received an update from OZSALE to say Delivery was made 11/12/24. All they did was check the tracking number and it has not gone to my address. If they bothered to check my emails via their website they would know it wasn’t delivered to my address. I have been chasing this with the courier company myself and I have emails and proof it was send back to courier depot. They are sitting on it and haven’t responded as well. ANY WONDER I HAVE GIVEN THEM A 1 STAR REVIEW. Would they not think I would have checked that avenue first and not still be chasing this. 1 month on from placing order and still no stock NOR ANY CORRESPONDENCE VIA THEIR WEBSITE TO MY ENQUIRY.
20 December 2024
Unprompted review
Reply from OZSALE
Hi Donna,
We are truly sorry for the disappointing experience you’ve had with your recent order and previous issues. This is not the level of service we aim to provide, and we sincerely apologize for the delays, lack of communication, and the impact this has had on your holiday plans.
Could you please provide your order details? We’ll prioritize investigating your case and work to provide a resolution promptly, including an update on your missing order.
Your feedback is invaluable, and we’ll use it to address these concerns and improve our processes. Thank you for bringing this to our attention, and we’re committed to making this right.
Update: Thank you for your reply with the order details. The order has been delivered on 11/12/24. You can track the order at https://starlinks.app/track/THG0106AU00099585001. Please confirm if you have received the order.
Warm Regards,
OZSALE Team
MISSING RETURN LABEL (3)
Thank you for your reply, however, return label is not attached and URL Link does no longer exists☹️
This is absolutely ridiculous and if not resolved over the next day I will go to Consumer Affairs.
So FRUSTRATED will definitely not shop your site again.
29 November 2024
Unprompted review
Reply from OZSALE
Hi Lina,
We’re very sorry to hear about the frustration caused by the missing return label and the inconvenience this has brought you. We understand how important it is to resolve this matter quickly, and we sincerely apologize for any delays in addressing your concern.
Could you please provide us with your order details? We’ll ensure the correct return label is sent to you .
We value your feedback and your experience with us, and we’re committed to making this right.
Update: Thank you for your reply with the order details. I have also included the details on how to return below for you.
Returned items must be unused and be in a fine and resalable condition. All original packaging and tags (where applicable) must be intact. Any instruction manuals, guides, add-ons or free gifts must also be returned.
When you return an item to us for “Change of Mind” once our team has assessed the returned item to ensure it is resalable, you will be refunded the amount paid for the item returned, less the original delivery price. This will be refunded in the form of a credit to your customer account.
For your reference, your Return Authorisation Number (RAN) is: RT2263093
Please follow these simple steps via https://returns.hubbedglobal.com/?cc=NVNYWjZLVEJNWlVCVjMwUFNaRVBSQ1RMUTpyZXR1cm4%3D to create your personalised return with HUBBED. Simply follow the instructions on the ParcelPoint website and choose the most convenient drop-off location for you. You may be required to choose a location in nearing suburbs. PLEASE NOTE: For those customers in Tasmania we currently do not have drop off locations in your area and would need to use your own local courier. Please ensure the label clearly shows RAN details as shown below.
Please print your label and returns method at just $9.99 shipping fee, which includes tracking and insurance. You can select from over 500 local stores to drop off your parcel - open 7 days and late for your convenience.
If you are wishing to return your item through another courier, please ensure your RT2263093 is clearly indicate on the parcel and send to the return address below.
Ensure you keep note of the tracking ID to follow your return to our facility.
RAN: RT2263093
OZSALE C/O THG
25A Niton Drive
Truganina
Victoria 3029
We will process your return within seven business days of receiving this into our warehouse in accordance to our Return Policy.
Our Returns Team will notify you via email once your return has been processed.
Warm Regards,
OZSALE Team
Where is my order
I placed order #38381251 on 17/11/24, intending it to be a Christmas present. However, the tracking hasn’t updated since 05/12/24, and it’s now 20/12/24. I’ve messaged Ozsale three times through their website, and I’ve received no response.
This level of service is unacceptable, especially during the holiday season. It’s clear from other reviews that ignoring customers is standard practice for them.
This was supposed to be a gift, and now I’m left scrambling at the last minute. Ozsale’s lack of communication and failure to deliver on time is a joke.
I won’t be shopping with them again and will warn others to avoid them.
20 December 2024
Unprompted review
Reply from OZSALE
Hi Agnes,
Thank you for raising this matter with us and I am very sorry that the order has been delayed.
The courier has experienced some delay that has impacted your order. The item has now been delivered on 22/12/24. The order can be tracked at https://globaleco.app/track/H0047C0035437183
Warm Regards,
OZSALE Team
Hi Ozsale Team,
REPLY HERE IS MY TRACKING NUMBER: QDH017556501000930304
I use: Australia Post to sent the return parcel.
Here are my RAN2263342, RAN2264924 needs to be refund.
The item has delivered to you on 4th Dec 2024.
As your promised is 7 business days?
This is more than 7 days already.
Please process my refund soon
Your customers service is really bad.
Please response this review
30 November 2024
Unprompted review
Reply from OZSALE
Hi LN,
Thank you for your review. I have checked in our system and we have not yet processed your return order. Did you use a trackable service to return your order? If so, could you please confirm the tracking ID and the name of the return courier used so that I can check the location of the parcel?
Please note that once your return has been delivered into our warehouse, it can take up to seven business days for your return to be processed. Once your return has been processed, our Returns Team will send you an email to confirm.
Warm Regards,
OZSALE Team
Abysmal customer service
Order 38436507
I have bought from Ozsale many times but won’t anymore, will also be blocking their emails once this is resolved. Ordered on 02/12/24 - within their international delivery cut off! This was a Christmas present & now too late to get an alternative. Tracking hasn’t progressed since 09/12/24, it’s now 20/12/24. Messaged Ozsale twice via the website - no response (seems to be the norm per other reviews) even messaged the courier twice, again no response! Such terrible customer service! I want to know where my item is? Luckily I purchased via PayPal so will go to them for a refund seeing as Ozsale won’t respond, but it doesn’t help that I now have no Christmas present to take interstate. Here’s a suggestion - you’re very busy…why not take on more customer service staff over Christmas!!
2 December 2024
Unprompted review
Reply from OZSALE
Hi Rebecca,
Thank you for raising this matter with us and I am very sorry that the order has been delayed.
The order is now in transit, please allow 3 to 5 business days for delivery. You can track them at https://tracking.directlink.com/?itemNumber=UF039611581SE&locale=en.
Warm Regards,
OZSALE Team
Still haven't received order & no response to contact forms
Order 38445949
Ordered on 5th December, order status changed to dispatched 6th December. It’s now the 20th December and order still not received a status on tracking shows it has been returned to sender due to damaged goods. No communication from Ozsale to update me on this and haven't received any responses to my contact forms requesting an accurate update on the status of my order. Extremely disappointed with the service and will most probably never buy from this company again.
Its now 7th January 2025. Ozsale finally replied advising that I wont be receiving my goods & will receive a refund in 7 days. That was 18 days ago & still no refund received!
20 December 2024
Unprompted review
Reply from OZSALE
Hi Leah,
We sincerely apologize for the issues you’ve experienced with your order and the lack of communication from our side. We understand how frustrating it must be to deal with delays, especially during this time of year.
It appears your parcel was returned due to damage, which we deeply regret. Could you please share your order number so we can investigate this further?
We’re also reviewing our communication processes to prevent situations like this from happening in the future. Your feedback is invaluable, and we truly hope to regain your trust.
Update: Thank you for your reply with the order details. I am sorry a refund has been issued to the original payment method as the goods were damaged during transit. I apologize for the inconvenience caused.
Warm Regards,
OZSALE Team
Order 38444943 i Have been trying to…
Order 38444943 i Have been trying to initiate a return but the message i keep receiving is I do not have any orders for return when i clearly do. When I click on request a return I keep getting this message - the return process is so confusing and designed to make you give up unlike the Iconic which is smooth and easy. Please help as there is only 14 days which isn't much time especially when the website doesn't work! First time order but mostly likely last time..
The reason for the return is change of mind as it looks different from the image on screen, The fabric is quite flimsy.
19 December 2024
Unprompted review
Reply from OZSALE
Hi,
Thank you for your review and I am sorry that you are having issues creating the return request.
Can I know the reason for the returns for me to check further? Looking forward to your reply.
Update: Thank you for your confirmation. I have created the return request for the item. Please allow 2 to 3 business days for us to provide the return instructions. I apologize for the inconvenience caused.
Warm Regards,
OZSALE Team
Never again, OzSale does not respond to their “Contact” system
My order was not delivered, it sat in a warehouse in Melbourne for 19 days and was then returned to the supplier. OzSale does not respond to its “Contact” system and of course does not have a phone number. If an effective contact system was in place, this problem may have been averted. The order was for Christmas presents, so I am now awaiting a refund and have Christmas presents to buy.
29 November 2024
Unprompted review
Reply from OZSALE
Hi Jan,
We are truly sorry to hear about your experience with your order and the challenges you faced with our contact system. We understand how disappointing this situation must be, especially as it involved Christmas gifts.
Could you please provide your order number so we can investigate this further and ensure your refund is processed promptly?
Your feedback is valuable, and we’re committed to improving. Thank you for bringing this to our attention, and we hope to make things right for you.
Warm Regards,
OZSALE Team
Item still not received and no tracking updates
Item still not received - ordered 28th November! Now it is not here in time for Xmas as needed by today since we are going away. Tracking is not updated since 2nd December. Messaged Customer Service, no reply. Very poor overall.
19 December 2024
Unprompted review
Reply from OZSALE
Hi JF,
We sincerely apologize for the inconvenience caused by the delay in receiving your order. We understand how frustrating this must be, especially as you needed it in time for Christmas.
To assist you better, could you please share your order number? We’ll prioritize investigating the issue and provide an update on the tracking status as soon as possible.
We’ll ensure your concerns are addressed promptly.
Thank you for your patience, and we hope to resolve this for you quickly.
Warm Regards,
OZSALE Team
Missing Order
Order place on 11 Nov, sent in 2 parcels, one delivered one not. We have been chasing this delivery as it's a christmas gift for our children, no help in resolving this, just a generic 'here's a tracking reference - wait 6 business days' we've been waiting nearly 6 weeks!!!
Order #38356135
Requested information sent
No further communication or assistance since the promise to investigate. Abysmal.
We now want a refund so we can rush out and purchase a replacement gift for our children. Disgusting will never use this site again!!!
RESPONSE TO UPDATE: Sorry your team said 3 days ago they would investigate, obviously not done, another 5 days is unacceptable. We want a refund as we now need to rush out and buy a replacement gift for our children. Terrible terrible customer service.
11 November 2024
Unprompted review
Reply from OZSALE
Hi Steve,
We're sorry to hear about the delay with your order, especially since it's a gift for your children. To help resolve this issue promptly, could you please provide your order number? Once we have this information, we can investigate further and assist you in tracking down the missing parcel.
Thank you for your patience, and we look forward to resolving this for you as quickly as possible.
Update: Thank you for your reply and I am sorry that the order has not reached you yet. Hence, I have lodged an investigation with our courier partners to confirm the whereabouts of the parcel.We expect the investigation to take up to 5 business days. As soon as I have an update, I will get back to you. I am sorry for the trouble.
Warm Regards,
OZSALE Team
I purchased an ice maker on 08/12/24…
I purchased an ice maker on 08/12/24 with an estimated delivery date between 12–17 December. However, today is 19 December, and I still haven’t received the item. Upon checking the tracking status, it incorrectly shows that the item was delivered on 11 December. I checked thoroughly, including my gate, but there is no parcel.
I’ve sent three emails to customer service but have not received a response within the advised timeframe.
This has been a terrible experience, and I am extremely disappointed with the service.
As of January 2,2025, still not received the item!!
11 December 2024
Unprompted review
Reply from OZSALE
Hi Angelica,
We sincerely apologize for the inconvenience and frustration you’ve experienced with your recent order. It is very concerning to hear that the tracking status incorrectly shows the item as delivered and that you have not received the ice maker.
Please rest assured that we will investigate this matter urgently. Could you kindly provide your order number so we can liaise with the courier to locate your parcel?
Looking forward to your reply.
Update: Thank you for your reply with the order number. I have checked can see that the ice maker is still on the way to you. It can be tracked at https://www.aramex.com.au/tools/track?l=MP0054019917
Warm Regards,
OZSALE Team
Order never arrived as promised
Order never arrived as promised, I couldn't get any updated tracking information and it appears my order has been sent to the wrong state. The company wouldn't allow a refund to be processed and several emails later and still NO REPLY. TERRIBLE TO DEAL WITH, SAVE YOURSELF THE HASSLE AND SHOP SOMEWHERE ELSE!
OzSale - They reply to your review is quicker than the several email requests I have sent you. My order number is as follows: Order 38422134
19 December 2024
Unprompted review
Reply from OZSALE
Hi Angela,
We sincerely apologize for the frustration and inconvenience caused by your recent experience. It’s concerning to hear that your order may have been sent to the wrong state and that you haven’t received any updates or assistance despite your efforts to contact us.
Please rest assured that we take these matters seriously and want to resolve this for you as soon as possible. Could you kindly provide your order number or any other details so we can investigate the situation?
We appreciate your patience and feedback, and we’ll use this as an opportunity to improve our communication and service. We hope to resolve this for you and regain your trust.
Update: Thank you for your reply with the order details. I have checked and can see that the order has been returned. Once it reaches the warehouse, a refund will be issued within 3 to 5 business days. I apologize for the inconvenience caused.
Warm Regards,
OZSALE Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.