I purchased a pair of new under armour shoes from OZSALE over 3 weeks ago, which arrived extremely damaged. I contacted ozsale immediately, sent photos of the damaged shoes & they agreed to supp... See more
Company replied
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See what reviewers are saying
First time using this company. Trainers due for delivery two weeks ago- tracking indicates parcel has made it to Australia but has remained at a metro depot since arrival. No further tracking updates... See more
Company replied
You mostly get what you order. Twice I have been sent the wrong size but the products have always been spot in on all other occasions. Customer service is fairly attentive and ready to help on the... See more
Company replied
UPDATE - I have received my items, it took long but i received them in good conditions and very good quality indeed. Thanks OZSALE. i hope you guys can improve your customer service and reply as it ge... See more
Company replied
Company details
- Women's Clothing Store
- Bags and Luggage Store
- Children's Clothing Store
- Fashion Accessories Store
- Men's Clothing Store
- Online Marketplace
About OZSALE
Written by the company
|
Contact info
Australia
- ozsale.com.au
4.0
Great
21K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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I WILL NEVER SHOP HERE AGAIN 😠
Highly disappointing experience with this company and I will never deal with them again.
Received a damaged item and it’s an absolute nightmare trying to return it let alone get a refund. They don’t answer emails, they don’t have a phone number, and they don’t care. Absolute rip-off merchants, cannot be trusted. Beware
Update- I have responded to OZSALE’s response via Trustpilot with the order number and I’m waiting to hear further from them. Meanwhile my messages to them via their app in the ‘returns’ section continue to get no response, three days of messaging now and still no response. It’s over a month since I received the damaged item and I still can’t sort this return out. It seems as though they try to appear genuine when they respond to unfavourable responses on this site but the reality is they actually don’t care at all.
2nd UPDATE
They said they have sent me a return label but this is not true. I have not received any email.
OZSALE please respond to me with the information so I can return this item for a refund!!!! It’s been 2 months now!
Received this message on the app:
************** (Ozsale) 19 May 10:29 AM
Thank you for your confirmation.
In this instance, l've manually created a free return for you and have sent through a separate email with further instructions and the return label. I have also included the details on how to return below for you.
Returned items must be in original packaging and tags (where applicable) must be intact.
Any instruction manuals, guides, add-ons or free gifts must also be returned.
For your reference, your Return Authorisation Number (RAN) is:
We will process your return within seven business days of receiving this into our warehouse in accordance to our Return Policy which can be found here: Return Policy
Our Returns Team will notify you via email once your return has been processed.
Warm Regards
** I have not received any returns email yet!!!!!!!
15 May 2025
Unprompted review
Reply from OZSALE
Hi Abe,
Thank you for your review. We're truly sorry to hear about your experience and the frustration it has caused. This is definitely not the level of service we aim to provide, and we understand how upsetting it is to receive a damaged item without a smooth resolution process.
We’d like to look into this matter urgently and help make things right. Could you please provide us with your order number so we can investigate further and assist you directly?
Looking forward to your reply.
Update: Thank you for your reply with the order number.
In this instance, I've manually created a free return for you and have sent through a separate email with further instructions and the return label.
Returned items must be in original packaging and tags (where applicable) must be intact. Any instruction manuals, guides, add-ons or free gifts must also be returned.
For your reference, your Return Authorisation Number (RAN) is: RT2287623
We will process your return within seven business days of receiving this into our warehouse in accordance to our Return Policy.Our Returns Team will notify you via email once your return has been processed.
Warm Regards,
OZSALE Team
don't buy anything from oz sale
still I haven't heard anything from ozsale on my first revive they replied to investigate in 5 days which is nonsense and nothing don't buy anything from ozsale anymore
i was regular customer for 12 years but in past 6 months or more it become real bad and ripoff company
DO NOT BUY FROM OZ SALE ANYMORE
my order number is 38588813 my order number is 38588813 Adidas original mens adifom climcool mens blue as the email saved from oz sale unfortunately oz sale delated my order history from the app if you review my 7 or 8 email and form I have send to you its been 4 months I order this item and im seek of following it oz sale customer service is trash
10 February 2025
Unprompted review
Reply from OZSALE
Hi Farhad,
Thank you for reaching out, and we're truly sorry to hear about your recent experience. We completely understand your frustration, especially as a long-time customer of 12 years, and we want to make things right.
To help us investigate this further and resolve the issue as quickly as possible, could you please provide us with your order number? Once we have that, we’ll be able to look into it urgently and get back to you with an update.
Again, we apologise for the inconvenience caused and appreciate your patience.
Update: Thank you for your reply with the order number. I have checked and can see that there is 3 invoices under order number 38588813. The invoice numbers are 46473086, 46473084 and 46473085. Please confirm the invoice number or name of the item for me to check further. Looking forward to your reply.
Update: Thank you for confirmation. I have now raised an investigation with the supplier to check with the courier for parcel status. Please allow 2 to 3 business days for us to get back to you with an update. I apologize for the inconvenience caused.
Warm Regards,
OZSALE Team
Very happy with my purchase but waited…
Very happy with my purchase but waited 3 weeks for it to arrive
8 May 2025
Unprompted review
Reply from OZSALE
Hi Kelly,
We appreciate your kind words about your purchase. We understand that waiting for a delivery can be frustrating, and we apologize for the delay. We strive to provide timely delivery, and we're always working to improve our shipping processes.
Have a great day ahead.
Warm Regards,
OZSALE Team
Have to pay for two-way postage for return
Have to pay for postage if size won’t fit. Shoes took forever and still not here. Return procedure takes a while to get back and forth messaging to get the labels. Don’t think I’ll order from them again. Would just get my butt out of the house and go to the actual shops.
7 May 2025
Unprompted review
Reply from OZSALE
Hi, I'm really sorry to hear about your frustrating experience. We understand how disappointing it can be when orders take longer than expected and the return process isn’t as smooth as it should be.
Your feedback about shipping costs, delays, and the label process is truly appreciated. We’re constantly working on improving, and this helps us do better. If you still need help with your return, I’d be happy to assist and make it as easy as possible from here.
Thank you for giving us a try, and again, we’re sorry it didn’t go as planned this time.
Update: Thank you for your reply with the order number. I have checked and can see that we have responded to ticket number 6190367 requesting for drop off locations for us to proceed further with the label. There has been a few drop off that has been mentioned via ticket number 6190367. Please confirm your nearest drop off point.
Warm regards,
OZSALE Team
Oz Sale seems to have just gone downhill... BADLY
Oz Sale seems to have just gone downhill, and badly. Inconsistent sizing, liquid items put in boxes with lids not checked. Order arrives and everything you have in that order is covered in the liquid. In turn, that has ruined the clothing, packed in around the bottle to protect it.
Multi packs of bathroom products and candles, clearly stated in their listings, yet some items came as a multi, others a single.
There never seems to be anything new. It is the same stuff over and over again. Do a search for a particular item, and it quite often comes up 3 or 4 times, at all different prices!
2 separate orders in one week, incorrect or damaged. is extremely poor. I'm done with Oz sale, after shopping there for years. Won't be long and they will be closing up, just like Catch of the Day!
1 May 2025
Unprompted review
Reply from OZSALE
Hi Lynn, Thank you for taking the time to share your experience. I’m truly sorry to hear how disappointing it has been. Your feedback highlights several issues that fall far short of the standards we aim to maintain, and I understand your frustration, especially as a long-time customer.
The concerns you've raised about damaged items due to poor packaging, inconsistent sizing, inaccurate product listings, and repeated stock are serious and deeply regrettable. These are not the experiences we want our customers to have, and I sincerely apologize for the inconvenience and disappointment caused.
I’ve passed your comments along to our product and operations teams for immediate review. While I know this doesn’t undo your frustration, please know we’re actively working to improve both product accuracy and packaging standards to prevent these kinds of issues in the future.
We genuinely appreciate your support over the years, and while it’s disappointing to hear that you’re stepping away from OzSale, we respect your decision and are truly sorry to have lost your trust.
Warm regards,
OZSALE Team
Ordered items 24th February which have…
Ordered items 24th February which have not arrived and I have requested a refund of the $200 that was spent and this also has not been approved as they are “waiting for feedback from the supplier “.
Do not use Ozsale from the reviews I am seeing here they have become untrustworthy and fraudulent.
24 April 2025
Unprompted review
Reply from OZSALE
Hi Rebecca, Thank you for getting in touch, and I’m truly sorry to hear about the delay with your order and the frustration this has caused.
We sincerely apologize for the inconvenience this has caused. We are committed to providing our customers with a positive shopping experience, and we are working diligently to resolve this issue as quickly as possible.
We appreciate your patience and understanding as we continue to investigate this matter.
Warm regards,
OZSALE Team
Worth while alot of the time.
You mostly get what you order. Twice I have been sent the wrong size but the products have always been spot in on all other occasions. Customer service is fairly attentive and ready to help on the rare occasion that something goes wrong.
Special imports take a little longer but you can definitely seek out a bargain if you know what you're looking for.
Third party items haven't always lived up to my expectations but generally, if you sift through the website, you can find a great deal.
1 May 2024
Reply from OZSALE
Hi,
We appreciate your feedback and are glad to hear that you generally have a positive experience with our service. We understand your frustration with receiving the wrong size on a couple of occasions. We strive to ensure accurate order fulfillment and are continuously working to improve our processes.
We also acknowledge your observations about special imports and third-party items. We understand that finding the right product can sometimes require additional effort, but we believe the potential for great deals makes it worthwhile. We value your insights and will use them to enhance our offerings and customer experience.
Warm Regards,
OZSALE Team
SPAM ADVERTISING AND EMAILS
I RECEIVED A MESSAGE RELATING MY REVIEW YOU ASSURED ME THAT ALL THE ADVERTISING AND SPAM EMAILS WOULD STOP WITH IN 72 HOURS THAT WAS ON THE 22/4 HERE IT IS TODAY THE 29/4 AND I AM STILL RECEIVING ALL YOUR UNWANTED GARBAGE . IF I COULD GIVE YOUR COMPANY 0 STARS I WOULD ,YOUR USUBSCRIBE BUTTON DOES NOT WORK AS WITH OTHER ON LINE SELLERS .EVERYTIME I MAKE CONTACT I GET THE SAME ANSWERS ,CAN YOU HAVE SOMEONE FROM I.T TO FIX THIS A.S.A.P I AM RUST OVER IT.!!!!
JOHN
29 April 2025
Unprompted review
Reply from OZSALE
Hi John,
Thank you for raising this matter with us and I am sorry that you are still receiving the promotional emails despite being unsubscribed.
I have requested your email address privately for us to check further on the issue. Looking forward to your reply.
Update: Thank you for your reply with your email address. I have checked and can see that you are currently unsubscribed from our mailing list. Please attach the latest newsletter received for us to check further and raise for further investigation. Looking forward to your reply.
Warm Regards,
OZSALE Team
Terrible
Terrible. Ordered 2 pairs of jogger pants and 1 lipstick paid $85. Received an email saying they can't supply the pants and only refunded me $50. The lipstick is only $5. I emailed them to cancel that as I'm not paying a delivery fee just for that. they're now giving me the run around. Wish I'd looked at these reviews first
Order number 38709152
24 April 2025
Unprompted review
Reply from OZSALE
Hi Kellie, I'm sorry to hear about your experience. I understand your frustration. This isn’t the kind of service we aim to provide.
I’d like to help get this sorted for you as quickly as possible. Could you please send me your order number? I’ll personally look into it and make sure you’re refunded correctly for any items you didn’t receive, including the delivery fee if applicable.
Thank you for bringing this to our attention, and again, I sincerely apologize for the inconvenience caused.
Looking forward to resolving this for you.
Update: Thank you for your reply with the order details. I have checked and can see that $35.39 and $33.00 has been refunded to your Afterpay account. The balance $18.99 has been processed on 28/04/25. Please allow 3 to 5 business days for the funds to appear in your account.
Warm regards,
OZSALE Team
never will I ever!!
Purchased item and as soon as I got it I returned on the day as it was too big, followed the process of refunding and sent back as is. It has been over 8 weeks and I have yet to get my money back. Will never use their site ever again and would not recommend to anyone else.
Return Authorisation Number (RAN) is: 46410265 / RT2277277
5 February 2025
Unprompted review
Reply from OZSALE
Hi Kamal, Thank you for reaching out and sharing your experience. I'm sorry to hear that you had to return your item and that the refund has still not been processed—especially after such a long wait.
I completely understand how frustrating this must be. If you could please provide your order number or any tracking details related to the return, I’ll look into this right away and ensure it’s resolved as quickly as possible.
We truly appreciate your patience, and I’d love the opportunity to make things right for you.
Update: Thank you for your reply with the order details. I have checked and can see that the refund has been processed on 24/04/25. Please allow 3 to 5 business days for the funds to appear in your account via the original payment method.
Warm regards,
OZSALE Team
Absolute scam.
Absolute scam.
Order for more than 150$, money got taken from my account but didn’t received an email, my profile disappeared and the order never arrived now even after more than a month.
Absolute Scam, they should get closed, don’t order there or you'll simply loose your money.
Real bunch of dogs
23 April 2025
Unprompted review
Reply from OZSALE
Hi Eliott, I’m sorry to hear about your experience. I can understand your frustration and how concerning it must be to have your order go missing along with access to your account.
Please rest assured that we take this very seriously and I’d like to help resolve this for you as quickly as possible.
Could you please send me the following details so I can investigate right away?
The full name and email address used when placing the order
The approximate date of purchase
Any screenshots or reference numbers you may have from your bank or confirmation screens
Once I have that information, I’ll escalate this to the appropriate team to track your order and help restore access to your account if needed.
I truly appreciate your patience and hope to get this sorted out for you promptly.
Warm regards
OZSALE Team
That's a nightmare..!!!! Terrible service!!!!
That's a nightmare... they cancel 1 item from my order, but I Paid for 2
And I did not get my order. Whote 6 letters, and the send me email to download my request, from no reply address. No any contact number, no any information hos to send it back. Just used my time and money.
22 April 2025
Unprompted review
Reply from OZSALE
Hi Elena, I'm really sorry to hear about your experience — I completely understand how frustrating this must be, especially after multiple attempts to get support.
I’d like to help sort this out as quickly as possible. Could you please share your order number and a brief summary of the items you received versus what you were charged for? I’ll make sure this is looked into right away and escalate it to the appropriate team if needed.
Thank you for your patience, and again, I’m sorry for the inconvenience caused.
Warm Regards,
OZSALE Team
Terrible online shopping experience
TLDR; this is the worst online shopping platform out there.
Wow I have just completed my first order with this site and I simply can’t believe how much it sucked. I had never heard of ozsale before receiving some gift cards for their website, so I thought I would have a browse. I started off very impressed by the range of clothing and footwear brands and some amazing prices. Then I started to realise that navigating the website was very painful, as the filter options wouldn’t actually work, and I had to keep scrolling through incompatible entries even after I had refined the size etc. Then when you click on an item you might like, the filters reset and you are back to the list of 10000 items that you already saw. It took hours for me to find the jeans, sneakers, golf pants, and gym gear I wanted, but I was happy with the cart I had put together so I went to check out. It was at this stage that more problems began. As I had multiple items in my cart, there was multiple shipping fees, which aren’t covered by the gift voucher. On top of that, you can only use one gift card per transaction, so now my cart with $450 worth of gear, can’t be paid for with my 4x$100 & 1x$50 gift cards. Therefore I had to delete the cart and start again by carefully combining the items to make 4 seperate $100 transactions, so too bad that one of the jackets I wanted is $130, because you have to pay the difference even though you have the remaining value on another gift card. The absurdity was making my head spin. So at the end of the ordeal, what was intended to be a $450 purchase, has costed me $450 in gift cards and $120 out of pocket for each seperate shipping fee and the difference in value of each seperate transaction. So all the great savings and discounted prices were depleted and would have been better off buying from any other platform around. Also you should know, that as soon as you explore products other than brand clothing, the rest of the products on offer are just Temu products anyway, so there is no value or savings from this platform. I will be telling everyone I know to never use this site or buy gift cards as the recipient will be in for a painful ordeal.
16 April 2025
Unprompted review
Reply from OZSALE
Hi Richie,
Thank you for taking the time to share your feedback—we sincerely appreciate your honesty, and we’re deeply sorry that your experience with us fell so far short of expectations.
Your feedback is incredibly valuable to us, and we’ll be reviewing each point you’ve raised with our team to make meaningful improvements. Meanwhile, for the gift cards it is stated in our terms and conditions that shipping fee is not useable in the gift cards. And also, only one gift card can be used per transaction. You can refer to our terms and conditions at https://www.ozsale.com.au/gift-card-terms-and-conditions.
Do let me know if you have any queries.
Warm Regards,
OZSALE Team
Stay away
Stay away! Made an order over a month ago for a product that I never received. I never got a tracking number or refund and have tried to contact Ozsale twice without any response! Extremely frustrating!
Lena
Ord #38618825
10 April 2025
Unprompted review
Reply from OZSALE
Hi Lena,
Thank you for your review and I am sorry that you have not received the order yet. I understand how disappointing this could be for you.
Hence, a refund has been issued for the item today. Please allow 3 to 5 business days for the funds to appear in your account via the original payment method.
I apologize for the inconvenience caused.
Warm Regards,
OZSALE Team
I made a purchase on ozsales
I made a purchase on ozsales. The items didn't fit and I requested a return. I received a phone call via messenger claiming to be the return manager i was advised I was entitled to a refund and I needed to go to a Remitly put in my details and I would get a refund. Remitly is a money transfer service. Is this a scam? After the call I checked my ozsale account to discover the return had been declined that was 2 days prior to me sending the goods back. No one advised the return had been declined. Also, the return section states that I needed a RAN number to return the goods, if thats the case why was I sent two HUBBED return slips to return the good. The goods have been returned and i am still being charged for the items. I am now out of pocket for $59. I
8 April 2025
Unprompted review
Reply from OZSALE
Hi Margaret,
Thank you for reaching out, and I’m truly sorry for the confusion and frustration you’ve experienced with your return.
First, I want to assure you that OZSale would never ask you to use a third-party money transfer service (like Remitly) for refunds. Refunds are always processed back to your original payment method or as store credit. If you received such a request, it may have been a scam, and we strongly advise against sharing any personal or financial details in this manner.
To resolve this urgently, please share your order number and any return tracking details.
Again, I sincerely apologize for the inconvenience and appreciate your patience. We’ll do everything possible to ensure this is resolved fairly and promptly.
Update: Thank you for your reply with your email address. I have checked your account and can confirm that the refund for returned items invoice numbers 46560126 and 46560125 has been refunded on 09/04/2025. Please allow 3 to 5 business days for the funds to appear in your account via the original payment method. Again, we are truly sorry for the experience you had.
Warm Regards,
OZSALE Team
DO NOT believe the replies you see to…
DO NOT believe the replies you see to these reviews. I am still waiting on a refund, even after suggesting an Ozsale credit for the amount. All I get are replies that don't make sense. Please avoid this website
7 April 2025
Unprompted review
Reply from OZSALE
Hi,
We’re truly sorry to hear about your experience, and we appreciate you taking the time to share your feedback. Your satisfaction is important to us, and we’d like to make this right.
To help resolve this as quickly as possible, could you please provide us with your order number? This will allow us to look into your refund request personally and ensure it’s handled promptly.
We sincerely apologize for any frustration this has caused and appreciate your patience as we work to fix this for you.
Warm Regards,
OZSALE Team
Faulty Prodcuts
Faulty products and unable for sale team to reply promptly.
Contact No: 6174894
order number: 37080756
Please reply kindly to my messages in my chat on sale the ozsale portal or through the reviews for next steps.
7 April 2025
Unprompted review
Reply from OZSALE
Hi Nola,
Thank you for bringing this to our attention and I am sorry that you received the bag damaged and you are yet to receive a resolution. I understand how disappointing this experience could be for you.
This item is being shipped directly from our supplier and I am now checking with them for the best solution for the issue. Please allow 2 to 3 business days for me to get back to you with an update.
I apologize for the inconvenience caused.
Warm Regards,
OZSALE Team
ACCC Complaint Underway.
OzSale sells damaged and refurbished products at full retail price. They do not disclose this. You end up being sent a damaged/refrubishee item and most likely be stuck with it.
Customer service or after sales care does not exist. DO NOT BUY!
9 February 2025
Unprompted review
Reply from OZSALE
Hi Seeth,
We're truly sorry to hear about your experience and appreciate you bringing this to our attention. We understand how frustrating it must be to receive an item that does not meet expectations, especially if it appears to be damaged or refurbished without prior disclosure.
We take these matters very seriously and would like to investigate this further for you. Could you please provide us with your order number? Once we have that, we’ll be able to look into the details and assist you more thoroughly.
Customer satisfaction is very important to us, and we’re committed to resolving any issues fairly and promptly.
Update: Thank you for your reply with the order details. I have checked and can see that the refund for invoice number 46451092 has been refunded on 28/03/25 and the funds has been credited to the original payment method. Please check your account for the refund. Meanwhile, I will pass on your feedback to our team. We truly regret for your experience and we hope that we can make things right for you on your next purchase.
Warm Regards,
OZSALE Team
Real rip off
Real rip off. Charge everything for shipping cost and now and return cost too.
30 March 2025
Unprompted review
Reply from OZSALE
Hi Bela,
Thank you for your review. We're sorry to hear you're unhappy with the shipping and return costs. We aim to keep our prices competitive while ensuring a smooth shopping experience.
If you have any concerns about a specific order, please share your order number, and we'd be happy to assist you further.
Warm Regards,
OZSALE Team
Unable to reply promptly to chat or requests
I have already escalated my matter with OzSale after a receiving a fake Marc Jacob’s Bag. I have requested for a full refund and have not still heard from them. I will now raise this matter with ACCC and the ombudsman due to lack of response and awareness from OzSale.
Contact No: 6174894
order number: 37080756
Please reply kindly to my messages in my chat on sale the ozsale portal.
24 March 2025
Unprompted review
Reply from OZSALE
Hi,
Thank you for your review. We're sorry to hear about your experience. We take product authenticity very seriously and want to resolve this for you as quickly as possible.
Could you please provide your order number so we can escalate this with our team? We appreciate your patience and look forward to assisting you.
Warm Regards,
OZSALE Team
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