Ozhomehub Reviews 

Stay away!! This business is using glamorous pictures they stole from other websites and sends you pathetic crude replicas. My balcony chairs filled up with rusty water after just one week on the balcony and when I complained and wanted to return, they said there's nothing wrong with them, you can still sit on them))). Total scam!!!

A scam business avoiding communication with their customers. The product was damaged on arrival, purchased November 2025, in June 2026 still unresolved. I have lodged a complaint with the WA consumer protection.

I ordered a recliner on 24 March 2026 and was aware there would be a delay in getting the goods but following their tracking system to see the goods arrive in Brisbane on 23 May but not move since then is very frustrating. They have either lost the order or it is damaged. You cannot talk to anyone all you get is a ridiculous ticket system and have to wait for 3 days for any response - the standard response is - your goods are actively moving through the system and will be delivered shortly. This is not good enough when I have paid $1000 for goods to not have definitive delivery timeframes and not received a proper response. Are the goods lost or damaged or both? Who knows. I have demanded a refund but they keep rejecting that idea. WARNING do not buy from this company no matter how good the product looks!!!

My experience doesn’t even warrant one star.
Their products (if you receive them) are poorly designed, poor quality, not compliant with Australian safety standards and not even that cheap.
I would get better complaint resolution from my neighbours cat.

I strongly advise against ordering from this company.

On 23/02/2026, I purchased 4 bar stools from OZ Home Hub. The expected delivery date was 09/04/2026. Despite being unable to supply the goods within a reasonable timeframe and inability to provide a definitive delivery date the company refused to provide a refund.

My order was not received until 02/06/2026, and only because I lodged a formal complaint with NSW Fair Trading.

If you are experiencing similar issues with this company, I highly recommend lodging a complaint with NSW Fair Trading. Their assistance was excellent, and without their intervention I doubt this matter would have been resolved. Businesses that fail to meet their obligations should be held accountable for their practices.

6 months waiting for a delivery with no communication. Can't get through to a real human and calling gets diverted to an online ticketing system that doesnt work. I have now reported to the ACCC and Consumer Affairs. Please - buyer beware!

My order was marked as ‘posted’ 6 weeks after paying. It’s now 6 weeks after that and still no delivery. Raised a second ticket because they closed the first one without helping. They can’t tell me where my order is or even who the courier is. Disgraceful customer service. Avoid this company at all cost.

Product took more than 3 months to arrive and when it did arrive it did not match the product description.
Interaction with Customer "service" was all via email asking repeated for photos which of course could not demonstrate that the "stone" table top that I ordered was received as melamine.
Totally dissatisfied with this Product

The 2 gentlemen (George and Moses) who delivered my very heavy steel paper cabinet were amazing. They willingly carried it up my steep front steps.
The cabinet arrived a little later than predicted and all enquiries were answered within 2 days.

STAY WELL AWAY FROM THIS COMPANY
I add my voice to the other poor reviews as a warning for others to not purchase from this company. Very similar experience with delayed delivery, missing parts, parts that don’t fit properly together and very poor and frustrating customer service. Despite the items that I purchased not being fit for use they would not pay for their return or replace the parts. I had to pay for their return so they could appraise the issue and decide whether a refund was in order. Of course we all know that no refund would have been forthcoming. I managed to get 30% refunded but that took months of continual pressure. WORST EXPERIENCE IVE EVER HAD BUYING ONLINE!

Zero stars. Do NOT buy any thing from this company. Product is terrible. Absolutely trash. I purchased a filing cabinet that took 2 months to arrive and it was missing screws and parts. The metal is a piece of junk that you can literally bend with your hands. Never again. I ask for a refund. Don’t think it’s going to happen given the bad reviews.

I've never written a review, but this is a warning, DO NOT BUY anything from this company. My order never arrived, to date it's been well over 7 months. They take your money by Eftpos debit which is a nightmare if you try to get your money back through the bank.
ozhomehub is a carefully orchestrated semi scam. All the correspondence is directed through AI, they might send some stuff that is ordered online but it is not from stock housed in Australia. Read the reviews... AVOID

Fair Trading Nsw assisted us to obtain a full refund for
1. a table that took over 4 months to deliver
2. table came without full assembly parts
3. we returned it at our cost as per their website instructions
4. Nil refund for the shipping return -only the table cost.
Do not waste your time or money on this site- its a company that does not deliver on quality, cost or service

We bought a dinning suite, and had to pay in advance. Little did we know that it would take nearly 5 months before we got our suite.
There customer service was atrocious!
Impossible to talk to anyone, and occasionally got a reply or a phone call. Especially after all the frustration I accused them of being a scam, and would take action.
They have to be the worst run business ever!
We did eventually get our goods, and we love them, despite the delivery being made at 10pm, with no prior notice.
This is a group of people who pool their money, take orders, once they have a container full, then get them made in China.
Dreadful customer service!!
Lachlan was the only person who helped us in the end.
If they got there act together, it would be a great business!

I bought 4 chairs from them. Abosolute rubbish that I received after 5 months delay. They asked me to post back the chairs for refunding my money which the post cost is too high and it doesn't make sense to pay this huge post cost.

I brought a table and chairs back in febuary recievrd the items in may they dumped the items in my front yard when it was raining at 12am in the morning the items dont look nothink like what they advertise just cheap garbage and been back and fourth with them evan photo's sent telling them i want a refund but no reply dont buy from them

Don't buy from Ozhomehub—they are deceitful. I purchased a TV bench, but it was only after I paid and submitted the order that the system revealed the delivery date would be three months away. When the product finally arrived, it was smaller than the advertised dimensions. I tried to return it, but they refused to cover the return shipping costs. The product is very cheap quality and looks nothing like the advertised photos. A really frustrating experience.

The item I ordered took months to arrive, then wasnt as described, so I went down the refund front. Spent $70 couriering it back to them. They cant find the item and the refund has stalled despite numerous contacts via their stupid support ticket.
5 months on and still waiting, cant call as the phone system just fails

Stay clear of this company. Once you order, there is no chance of a human answering your call. Their answering machine will send you into an infinite loop without providing you with any significant help or guidance. If you manage to make contact with a human. Their instruction associated with any email will not provide you with the outcome you expect. Their online support website will be answered within 1 -3 days, but it will give you zero significant updates. It is almost like a very poor version of AI. It will repetitively give you a scripted answer, ignoring your specific request for updates .e.g date the order was shipped, country of departure, ship or container consignment number. It will continuously reply that your order has shipped or left the country of origin. 77 days later, +$800.00 was delivered. It is NOT worth $100,00. On their website this morning, the delivery status is still showing that it's out for delivery. NEVER AGAIN will I purchase from this company. You have been warned!!!!!

I purchased a coffee table in January. It is June tomorrow. The table Still hasn’t arrived. In fact, I’m pretty sure the table doesn’t exist. There’s no way to talk to a human and you just get aconstant run around if you try to ask for clarity. AVOID AT ALL COSTS. DO NOT PURCHASE FROM OZ HOME HUB.