oxiline.shop Reviews 

553
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Looking at 221 reviews, most reviewers had an average experience overall. Many customers found the customer service exceptional, with representatives often providing quick responses and effectively resolving issues. People also frequently praised product quality, describing devices as accurate, well-constructed, and performing as expected. However, some customers noted significant product functionality issues, including devices not working consistently, providing inaccurate readings, or being difficult to set up. A number of people reported poor customer service, citing unresponsiveness to emails and calls, and difficulties reaching support. Additionally, several consumers experienced problems with order fulfillment, such as delayed shipping, unreceived orders, or non-functional tracking numbers.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with many expressing significant dissatisfaction, citing... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising exceptional... See more

Response time

Users describe ambiguous interactions with response times, with some customers reporting quick responses to... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing significant frustration over... See more

Quality

Customers had ambiguous experiences with quality, with many reporting significant issues with product... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The Oxiline Pulse XS PRO pulse oximeter does not give consistent accurate readings. Heart rate often displays a low reading when my heart rate is not low. Also slow to respond when I put it on my fing... See more

Rated 3 out of 5 stars

For customer Service: They answer online questions quickly, but they make it complicated to get a refund. Returned the unit 21 days ago, and the reference number did not get me a refund. I had to find... See more

Rated 4 out of 5 stars

I've owned an XS Pro BP device since Jan 2025. As a retired licensed massage therapist after practicing 22 years and a practicing physical therapist assistant for 6 years, my standards are high... See more

Rated 4 out of 5 stars

I appreciate that Oxiline offers a lifetime warranty! They sent a new unit to me. It was a bit of a process that took multiple attempts, but finally got through it. Justine at Customer Service was... See more


Company details

  1. Medical Equipment Manufacturer

Written by the company

Oxiline™ specializes in top-of-the-line medical diagnostic equipment that provide accuracy and peace of mind to people of all ages and lifestyles.


Contact info

3.0

Average

TrustScore 3 out of 5

553 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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3.0

All reviews

(553)

219 reviews in the last 12 months

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Rated 1 out of 5 stars

Disappointing

I bought the Pressure XS Pro due of its good reviews. However, the machine I received does not provide BP readings; instead, all I get is error codes. I've tried working with support but all of their suggestions fail, and they are very slow to respond; been trying to get this resolved for over a week.

31 May 2026
Unprompted review
Rated 1 out of 5 stars

HORRIBLE CUSTOMER SERVICE!!!!

I bought their Scale MD Pro, it didn't work. I contacted them, complained, they told me to throw it away and sent me a second one. It didn't work properly, so they asked me to spend my own money to ship it back and they would send a third. You would have to be an idiot to throw good money after bad after the first two didn't work. I complained, they didn't care, so a $200 scale is nothing but a doorstop! I suggest buying a Hume scale-AT LEAST IT WORKS!!!!!!

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Not fancy, just does what I need

Bought the TENS xs pro for my lower back after moving apartments and wow my muscles unclench fast. I start on the lowest mode then bump it up and it’s this gentle buzz that helps me sit through work. The pads stick well and peel off clean, I’ve reused them a bunch already. Battery lasts me all week with 20 minute sessions. My dad tried it after yard work and now he keeps asking to borrow mine, so that’s saying something. Not fancy, just does what I need.

6 May 2026
Unprompted review
Rated 1 out of 5 stars

Doesn't stand by their "Lifetime" warranty

I purchased a blood pressure monitor that supposedly had a lifetime warranty. The clip that holds the hose to the machine broke. I contacted them. That model was no longer made but they would give me a coupon for 20% off a new one. What happened to a replacement machine since you can't provide just the clip to the hose? Why do I have to spend another $100? They keep ignoring my emails and now won't respond.

7 May 2026
Unprompted review
Rated 1 out of 5 stars

DOn’t buy an Oxiline MD Pro Scale - it doesn’t work.

January 2026 I purchased the Oxiline MD Pro scale for ~$200. It was a birthday gift for my husband who opened the gift just a week ago. Despite numerous tries, online video instruction and emails to customer service the Scale does not work as promised. It is supposed to provide body composition data but the weight function is the only thing that works. I have written to their customer service and asked for a refund and return information. They have gone silent and are not corresponding with me. We used the scale for all of one afternoon trying 30 plus times to get it to give us a reading. It just doesn’t work. I do not want this flawed scale and just want to return it. It is packed in the original box and undamaged. I read on other posts that many others have had this issue and also went though a difficult time getting the company to respond and refund.

4 May 2026
Unprompted review
Rated 1 out of 5 stars

I wanted the best bp monitor because we…

I wanted the best bp monitor because we needed to track my husbands bp to adjust his medication.
We took it to the dr office 2 times per week to check the accuracy between the Pro model and their readings…same time..same are…back to back comparisons. Every time the Oxiline showed readings of 20-30 points higher.
I have contacted the company but have received no help from Leo or Anne…
I just wanted to know if the machine could be recalibrated.
Beth Budnik

1 March 2026
Unprompted review
Rated 1 out of 5 stars

Upper management prints end of day for…

Don’t order from this company, SCAM 101 !!!!!! The reviews are true, company not a scam but they never have sufficient inventory . Upper management prints end of day( to reflect movement but all fake ) only a fedex. , usps , dhl, label is created but they have no product (all stuck in customs ) … etc…1000 plus orders but they don’t have inventory. Everything back order but not stated on their website . Per management (Juanchi) one of the lazy bosses everything is delayed in USA customs !!!! (Fda also had their product terminated) !!!! Total scam , don’t order from this company , they state a refund yet it’s impossible to get a response , they have ai not even a real personal responding …. Read all the reviews prior to ordering

26 April 2026
Unprompted review
Rated 5 out of 5 stars

The customer service rep

The customer service rep, Justine, quickly resolved my issue, replacing an older model glucose monitor with an updated model. It was the most expiditious services I've encountered. Kudos to Oxline. Keep up the good work!
Paula

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Recently lost weight and needed a…

Recently lost weight and needed a smaller arm band cuff for my blood pressure machine. Not only is the product great but their customer service was top notch in assisting me with my order and gave me exceptional service. Highly recommend!

20 April 2026
Unprompted review
Rated 3 out of 5 stars

Not for me

The Oxiline Pulse XS PRO pulse oximeter does not give consistent accurate readings. Heart rate often displays a low reading when my heart rate is not low. Also slow to respond when I put it on my finger

22 April 2026
Unprompted review
Rated 4 out of 5 stars

Bought the TENS XS Pro and finally used…

Bought the TENS XS Pro and finally used it a few days ago when my wife was dealing with some lower back issues. The unit and the accessories, including the case, seem very well constructed. Instructions are VERY skimpy. If you have never used a TENS unit you will likely be lost. The GOOD news is that when I contacted customer service via email, not only did I get very detailed information, but multiple emails back and forth on a Sunday. That was impressive and the unit worked well.

19 April 2026
Unprompted review
Rated 5 out of 5 stars

Oxiline - Setting the Standard

Oxiline is setting the standard for customer service. When I was having issues with the Pad detecting measurements, the technicians walked me through trouble shooting step-by-step. Unfortunately, the Pad had issues that could not be corrected. The technician expedited a replacement. The new Pad works and the data enables us to track workout progress through metrics like lean body mass etc. It is much more accurate than similar devices we have owned.

2 April 2026
Unprompted review
Rated 4 out of 5 stars

It did take a few calls to reach them…

It did take a few calls to reach them but today I did and spoke to Denzel. He was very patient. My scale was only showing wt not all the other body composition details. He did have me reset the scale ( button on side by charging port ) apparabtly u have to close out all apps on phone including the scale app then just open the scale app then get on it, of courseu have to wake it up first by a quick step on it till it reads Zero. We'll it worked! And ge explained how to read all the things regarding the results. CudoS to Denzel!! Thank you.

14 April 2026
Unprompted review
Rated 4 out of 5 stars

I appreciate that Oxiline offers a…

I appreciate that Oxiline offers a lifetime warranty! They sent a new unit to me. It was a bit of a process that took multiple attempts, but finally got through it. Justine at Customer Service was exceptional in seeing it through! I really appreciate that kind of service! She personally deserves a 5 star!

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Denzel helped alot

Denzel, helped us use the scale. I didn’t see the infohe shared anywhere else which was disappointing but I’m glad we called and he got us going.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Customer service champions

Superb and I mean absolutely outstanding customer service. Justine snd team did everything and more to ensure that I eventually received my order despite challenges from customs in my home country

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Worked perfectly from the get-go

Worked perfectly from the get-go, extremely accurate and easy to use, the phone app works great and if you want an accurate easy to use device this is it! Best Blood Pressure Monitor I have ever used

6 April 2026
Unprompted review

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