Oxford and Rose Reviews 

69
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 69 reviews, reviewers had a great experience with this company, consistently praising the stunning floral arrangements. Customers frequently mention that the bouquets arrive remarkably fresh, smell wonderful, and stay vibrant for many wonderful weeks. People also appreciate the secure packaging methods and the simple online ordering process provided by the business. Buyers often emphasize that the products deliver great value and make wonderful gifts for special occasions. However, some customers also noted frustrating issues with damaged, wilted, or dead flowers upon opening their delivery boxes. A few reviewers were deeply dissatisfied with unexpected delivery delays, missing items, or orders failing to arrive completely on schedule.

What people talk about most

Product

Consumers find product to be positive, frequently describing the flowers as stunning, fresh, and... See more

Quality

Reviewers highlight positive aspects of quality, expressing delight with the beautiful, fresh, and... See more

Delivery service

People report positive experiences with delivery_service, noting quick times, great flower quality, and... See more

Service

Customers consistently note positive experiences with service, highlighting brilliant support, quick delivery... See more

Order

Reviewers express mixed feelings regarding their order experiences. Many consumers highlight an easy online... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I sent flowers to a close friend on the 1st Anniversary of their mothers death, she said they cheered her up on a sad day and they were beautiful

Rated 4 out of 5 stars

I ordered a colour coordinated bouquet for my niece and sadly the flowers were not as the photo. Bronwin has been very understanding and the customer service has been great and speedy.

Rated 5 out of 5 stars

The ordering process is very simple, with regular updates and quick service. The real star of the show is the flowers though, with every bouquet being absolutely stunning and delivered with flowers re... See more

Rated 5 out of 5 stars

Wonderfully easy to order a beautiful bouquet. Super to have the choice of 3 sizes/costs. We went for the medium 'Warm Hug' and the recipient said they were stunning and filled 2 vases! Will definite... See more


Company details

  1. Flower Delivery
  2. Greeting Card Shop

Written by the company

At Oxford & Rose, we help you celebrate life’s meaningful moments with beauty, thoughtfulness, and grace—whether it’s a big occasion or a simple “thinking of you.” Our luxury flowers are designed to say what words sometimes can’t. With our exclusive UK gifting membership, you can enjoy up to 50% off flowers, free delivery, and special perks—making it easier to share thoughtful, luxurious gifts more often.


Contact info

3.8

Great

TrustScore 4 out of 5

69 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.8

All reviews

(69)

69 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A fabulous array of flowers that…

A fabulous array of flowers that arrived on time and looked beautiful. My mum was over the moon with them and they lasted well. The packaging was great too- all round fantastic, will definitely use again

15 March 2026
Unprompted review
Rated 5 out of 5 stars

First order

Just placed my first order, recipient was delighted.
Ordered a hand tied bouquet nicely presented and delivered on time.
Really good quality flowers.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Six stars if I could

I have ordered from Oxford and Rose three times now - for my mother in law at Easter, my bestie's birthday and for another friend who was ill.... each time the recipient has been blown away by the quality of the flowers, not only their beautiful colours but their smell! Packaging is impeccable and adds to the whole experience. I would give them six stars if I could for delighting people with their incredible flowers! Will definitely be using again.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Flowers for special occasions

I have received two deliveries to date for special occasions; Mother’s Day and birthday. Both arrived on the scheduled day, carefully boxed and well presented. The flowers were in very good condition and looked lovely in a vase. Great selection, no hesitation in recommending.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful quality flowers

Wonderful, quality flowers, delivered on time and lasted for ages. I ordered a Mother’s Day bouquet which was happily received by my mum, who commented on how nice they were, that there was so many she had to split them into two vases and they smelt great. Would highly recommend.

15 March 2026
Unprompted review
Rated 5 out of 5 stars

The best flower site I have used

The best flower site I have used. I am lucky enough to get discounts through my life insurance but I would pay full price! The flowers are great, arrive fresh and the website is easy to use.
If you upgrade to the larger bunches they are huge!! Well worth the money

1 March 2026
Unprompted review
Rated 2 out of 5 stars

I don’t recommend ordering from Oxford…

I don’t recommend ordering from Oxford and Rose. I ordered using vitality discount and they sent much cheaper flowers (which they admitted to after back and forth) with some already brown on delivery.

After insisting I was refunded I got a 50-% refund which doesn’t make up for a disappointing gift. They said that they normally contact customers about substituting stems and it was an unavoidable need but I wasn’t contacted at all.

Given they were sent the day after ordering and multiple premium flowers were swapped for gerbera and other filler flowers it’s hard to see how they ran out in less than 24 hours.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

What a great place to buy flowers from!

What a great place to buy flowers from!

The selection of flowers is wonderful, the bouquets are composed with refined taste and when the flowers are delivered they are so fresh it seems they have been just picked!

The delivery deserves mentioning on its own!! An elegant box was delivered to my doorstep. The flowers were securely fastened inside the box which ensured they were not at all damaged even if the Royal Mail worker managed to turn them upside down.

The Customer support team was extremely efficient when Royal Mail lost my flowers. They immediately sent out a replacement bouquet and didn't leave me disappointed. Thank you very much!

I would always recommend your service!

30 March 2026
Unprompted review
Rated 1 out of 5 stars

Terrible Terrible Terrible

Ordered flowers for mother's day and they arrived dead. I complained and was given a voucher to order again, I ordered again and this order arrived on 1/4 with 50% of the flowers dead. I complained and was offered £10 voucher (fraction of the cost) as some of the flowers were ok. I stated a wanted full refund, but they declined because I used a voucher (a voucher I used because they could fulfil the order) Appalling service and even worse flowers!

1 April 2026
Unprompted review
Rated 1 out of 5 stars

Shop elsewhere- you are going to be disappointed if you don’t

Flowers are poor quality and do not last. This company take no responsibility for late delivery and have no interest in trying to correct any issues. Take your money elsewhere I would recommend Freddie’s flowers. Better quality in every way. Like others I only tried this company because of the link up with Vitality. Vitality should stop partnering with companies like this

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Great quality, excellent customer service

I wanted to share my honest experience of Oxford and Rose. Initially, there was a system glitch which resulted in my flowers being delivered to the wrong address… however, Jonathan resolved the matter very quickly for me, and a new order was promptly delivered. The quality of both bouquets was excellent. Really beautiful presentation, and exceptional value. I favour M&S when buying flowers as I’ve never been let down by the quality, but I will be using Oxford and Rose again. I liked the personal service, very fast response (even on a Sunday) and that they delivered on their promise (no pun intended). Thank you!

15 March 2026
Unprompted review
Rated 1 out of 5 stars

do not waste your time or money

Just an awful company! i dont make any complaints as i dont often believe in them but i hope this message helps someone save their money and more importantly their time. Flowers are great, customer service virtually none existent.. even if you work for a company that gets 50% off the flowers... just not worth it. buy local or buy super market flowers

25 March 2026
Unprompted review
Rated 1 out of 5 stars

Ordered some flowers for Mother’s Day…

Ordered some flowers for Mother’s Day using vitality discount. As with other reviews I have had several issues and should have checked reviews beforehand…. First bunch which was supposed to be made up of tulips and roses came as a bunch of Gerberas and Lillie’s - my mum is allergic to Lillie’s and I would never have ordered these hence the initial complaint. I was told a second bunch of the correct flowers would arrive Wednesday. Nothing arrived so informed them and was told to ‘rest assured something would be there by Friday/Saturday due to stock issues’. Today a bunch of basic pink roses I could have probably brought in the supermarket arrived. No tulips, foliage (eucalyptus was included in the stock photo).

Poor service - avoid at all costs whether it’s 50% off or not as I probably could have gotten better quality flowers at a cheaper price in store somewhere.

15 March 2026
Unprompted review
Rated 5 out of 5 stars

I’m very impressed with Oxford & Rose

I’m very impressed with Oxford & Rose. My flowers that I ordered for my fiancees birthday arrived exactly on time and in pristine condition.
The hand-tied bouquet was beautifully presented in a sturdy, high-quality box that kept everything secure. Using the Vitality partnership makes this premium service more affordable than other suppliers.

15 March 2026
Unprompted review
Rated 1 out of 5 stars

First order with them as Vitality…

First order with them as Vitality offered the membership with 50% off, so I thought I’d order my mum some flowers to be delivered today. Judging by the dispatch email received last night, they shipped them too late for my chosen date and now the royal mail won’t deliver until Tuesday.

I won’t use them again, and honestly, the membership “benefit” isn’t worth it despite it being free for Vitality members. Don’t bother, the flowers are most like already worth what they claim is “50% off”, much like a DFS “Sale”.

15 March 2026
Unprompted review
Rated 5 out of 5 stars

I'm a vitality member and ordered some…

I'm a vitality member and ordered some mother's day flowers to be delivered today, and they were! They are also beautiful, much better than expected and she is over the moon. Great service, great value! Thank you!

15 March 2026
Unprompted review

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