overall the learning itself is fine, however there are no tutors left whatsoever ! up until early september everything was fine, assignments being graded quickly and tutors answering emails almost imm... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have just received at email that Oxbridge have ceased trading. Do not pay for any new course material. They are in administration. If you do have course material, you will be able to use it until Ju... See more
Overall my course was good. I took my level 2 gym instructor course with oxbridge and found it to be good. However. I completed the course in June and it is now October and I am yet to receive the cer... See more
My daughter has signed up and started her assignments but so far we are very disappointed. It is impossible to get through on the telephone when you need support, On hold each time for over 30 minut... See more
Company details
About Oxbridge
Written by the company
Real college courses, designed around you.
Prospectus
Award-winning online learning at the touch of a button.
We believe that no one should face barriers to learning. That means that no matter your age or circumstance, we’ll give you the tools and encouragement that you need to achieve real-world, job-ready qualifications.
At Oxbridge, the online college, there are no term times, no strict schedules, and no headaches – just ultra-personalised, award-winning online learning and unlimited tutor support. Our accredited online courses run all year round, and so you can start learning today.
Considering signing up to an Oxbridge course?
Download our prospectus to find out more about us, the range of GCSEs, A-levels, and Diplomas we offer and the awarding bodies they are accredited by.
Helping you take the next step in your studies, career progression or personal development, distance learning enriches you with the knowledge, skills, and confidence to reach your goals.
Our online learning courses are designed to allow you to study in your own time and from the comfort of home, or where you work best. You can even learn on the go, as long as you have access to a phone, tablet, and the Internet.
Oxbridge’s wide range of distance learning courses can help you achieve your aspirations, however ambitious they are. Our Access to Higher Education Diploma, for instance, can help you prepare for university if you don't have the traditional qualifications institutions required.
If you’re just starting on your learning journey, we can help you find the GCSE, A-levels, and functional skills qualifications that can take you into employment or onto higher education.
Contact info
Spaces, Level 1, The Mailbox 3 Wharfside Street, B1 1RD, Birmingham, United Kingdom
- 0121 630 3000
- info@oxbridgehomelearning.uk
- oxbridgehomelearning.uk
3.1
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 1% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It has been one of the best experiences…
It has been one of the best experiences online course so working at my own pace and my tutor is the best (Robert) whenever I needed help he was there probably one of the best tutors I have ever had
22 July 2025
Unprompted review
Reply from Oxbridge
Thank you so much for your kind words — we're absolutely thrilled to hear that you've had such a positive experience with your course! Learning at your own pace can make all the difference, and it's wonderful to know that Robert has been such a supportive and impactful tutor for you.
We'll be sure to pass on your lovely feedback to him — he’ll be delighted to hear it!
Wishing you continued success on your learning journey,
The Oxbridge Team
Aggressive marketing / poor service
Aggressive marketing then poor services once paid.
Tutors not provided, materials are poor and glitchy, support is non-existent.
17 March 2025
Unprompted review
Reply from Oxbridge
Hi EM!
Thank you for taking the time to share your experience, though we’re very sorry to hear that it hasn’t been a positive one. This doesn’t sound right to us, and it’s certainly not the level of service we aim to provide.
We’ve tried to reach out to gather more details so we can put this right, but haven’t yet received a response. Please do get in touch with our support team at support@oxbridge.uk — we’re here to help, and we’re committed to resolving this for you.
Nicola was really good and…
Nicola was really good and knowledgeable, she answered my emails quickly and always did her best to sort any issues or questions I had out :)
16 July 2025
Unprompted review
Reply from Oxbridge
Thank you so much for sharing this! We're thrilled to hear that Nicola was so responsive and helpful. It's great to know she was able to answer your questions quickly and sort out any issues you had. We'll be sure to pass on your kind words—support like this makes all the difference!
Great and helpful!
Today i got help from James who has been lovely and very helpful, with resetting my password so i can restart my studies again. James also got me informed about any student discounts that i could benefit from. Thank you!
16 July 2025
Unprompted review
Reply from Oxbridge
That's wonderful to hear! We're so glad James was able to help you reset your password and get you back on track with your studies. It’s great that he also made sure you’re aware of any student discounts available—every little bit helps! If you need anything else along the way, we’re here for you. Best of luck as you restart your studies!
Warning to prospective counselling students – misled about qualification level and shown little compassion
In November 2023, I was told via the course provider’s website chat — by a staff member (whose name I have been asked to remove) — that their “Advanced Counselling Diploma” was equivalent to a Level 4 qualification. Based on this information, I enrolled that same month, as I was working towards becoming a qualified counsellor.
This was actually my second course with this provider. During my first course (Level 3 Counselling Diploma), I suffered a serious accident, which meant I had to take time out from studying. Despite informing them of my situation, they were unwilling to extend my course access or pause my enrolment, even though I wasn’t using their services at the time. I was left with no option but to repay in full to restart the same course, which added unnecessary financial and emotional strain during an already difficult period.
Fast forward to the “Advanced Counselling Diploma” — halfway through this second course, I discovered to my horror that it was not equivalent to a Level 4 qualification at all. The course is not regulated or accredited by any official awarding body, and it does not meet the standard required to progress in professional counselling training.
I contacted the tutor, who confirmed this. I requested a refund due to being clearly misled — which they agreed to — but I was never told that accepting the refund would result in immediate removal from the course. Without any warning or notification, I was locked out of the platform and all access to my work was deleted. I was over halfway through the diploma, with seven months of study and assignments completed, all of which was lost in an instant.
The lack of dialogue throughout this experience has been both frustrating and painful. At no point was there a genuine effort to communicate clearly, resolve issues collaboratively, or treat me with basic respect as a learner.
The lack of compassion from this company and the unprofessionalism I’ve experienced throughout has genuinely left me in shock.
This entire process has been distressing and disappointing. I invested months of effort into a course I believed would help me progress professionally — only to find out too late that it wasn’t valid for that path.
If you're pursuing a counselling qualification, please make sure the course is accredited and regulated (e.g. Ofqual-recognised or CPCAB-approved) before enrolling. Don’t rely on verbal or live chat assurances — ask for written proof of the course’s official status.
I hope this saves someone else from the wasted time, money, and emotional energy I’ve experienced.
17 July 2025
Unprompted review
Reply from Oxbridge
Hi Penny,
We're really sorry to hear about your experience and appreciate you taking the time to share it. We do offer course holds and extensions for all students, and we're sorry if this wasn’t made clear during your time with us.
While all our counselling courses are regulated by official awarding bodies, we recognise we could have communicated more clearly about what each course enables you to do afterward.
If you'd like access to any of your previous work, just reach out to our support team — we’ll be happy to help.
We don’t always get it right, but your feedback is invaluable and helps us improve. We genuinely wish you all the best moving forward.
– The Oxbridge Team
Studying law
I'm studying law and I have found the course materials to be excellent. There is also a helpful study guide and online chat if you need assistance.
25 June 2025
Reply from Oxbridge
Thank you for your kind feedback!
We’re so pleased to hear that you’re enjoying your Law course and finding the materials and study guide helpful. It’s also great to know that the online chat support has been useful when you’ve needed it.
We're here to support you every step of the way and wish you continued success with your studies!
So far so good
So far so good. Early days for me but my tutor is very responsive and everyone is efficient and friendly. The course is excellent too.
24 June 2025
Reply from Oxbridge
Thank you for sharing your early experience with us!
It’s great to hear that things are off to a strong start and that you’re finding the course, your tutor, and our team supportive and efficient. We’re glad you’re enjoying the journey so far and look forward to supporting you every step of the way.
Wishing you continued success with your studies!
Thank you, Oxbridge!
James has been a great help! He has made sure that everything was clear and provided all necessary details. From the day I enquired to the day I enrolled, it's truly been a wonderful service!
The Oxbridge finance team reached out to me to make sure all questions were answered. Though they had a bit of a delay in responding to concerns and providing bank transfer details pushing it closer to the deadline, nevertheless the overall service was amazing! Thank you!
25 June 2025
Unprompted review
Reply from Oxbridge
Thank you so much for your kind words and thoughtful feedback!
We’re delighted to hear that James was able to provide such clear and supportive guidance throughout your journey—from enquiry to enrolment. It’s always our goal to ensure every step feels smooth and well-informed.
We also appreciate your patience regarding the slight delay from our finance team and are glad to know that, despite that, your overall experience remained positive.
Welcome to Oxbridge—we’re excited to have you with us and look forward to supporting you every step of the way!
Helpful and kind
my tutor Nicola and my assessor Sarah were so lovely and helpful. any questions I had they were there for support.
as for the studying itself, its nice that you can go at your own pace and thoroughly explore the material you are learning
3 July 2024
Unprompted review
Reply from Oxbridge
Thank you so much for your lovely feedback! We're thrilled to hear that both Nicola and Sarah were supportive and kind throughout your learning journey — they’ll be so pleased to know they made a positive impact. It's also great to hear that you appreciated the flexibility of studying at your own pace and having the chance to fully engage with the material. Wishing you all the best in your continued learning!
A-level Spanish
A-level Spanish
Study time - incorrectly advised 5-6 hours a week - absolutely no way I’d have finished both the Oxbridge content and the hodder book in this time so ditched their own course and just used the hodder book the same as what my son was working from in college.
Tutor support - a pre booked telephone call….really …? How is this tutor support
Online classes - a few group classes only for revision , why could they not do this every week?
Reached out on numerous occasions for extra support and said I was struggling , total waste of time, couldn’t care less about your mental health
Overall opinion…mis-sold, take your money and then lack of support. May as well have just done this on my own and paid a proper online tutor face to face.
Be warned!
18 June 2025
Unprompted review
Reply from Oxbridge
Thank you for your feedback — we’re sorry to hear you had this experience.
The study hours on our website are provided as a general guideline, but we completely understand that every learner is different and may require more or less time depending on their background and learning pace.
Our support team is here to help, and we’re sorry to hear you didn’t feel the support met your expectations. We do recognise that A-levels can be particularly challenging, especially for independent learners, and we’re always working to improve our services to better support our students.
Thank you again for taking the time to share your thoughts — we take all feedback seriously and use it to help shape future improvements.
Emily is amazing and so helpful!
17 June 2025
Unprompted review
Reply from Oxbridge
We couldn’t agree more – Emily is wonderful! We’ll be sure to pass your kind words on to her – she’ll be thrilled to hear them. Thank you for taking the time to share your feedback!
Not good!
I’ve had a bad experience with Oxbridge from the very beginning until the very end.
I just don’t recommend to anyone.
I was given the wrong information constantly and never got the help I needed.
Quick to take your money but their customer service is terrible.
10 April 2025
Unprompted review
Reply from Oxbridge
We’re really sorry to hear about your experience. That’s not the standard we aim for, and we appreciate you bringing it to our attention. Please do reach out to our support team at support@oxbridge.uk – we’d like the opportunity to look into this further and offer any help we can.
Informative and quick to respond
Kelly was very informative on the course I was enquiring about and responded quickly and fully. I now am better informed to make a decision on my next path.
16 June 2025
Unprompted review
Reply from Oxbridge
Thank you for your lovely feedback! We're so pleased to hear that Kelly was informative and responsive – we'll be sure to pass this on to her. It's great to know you feel more confident about your next steps!
Reply from Oxbridge
Thank you for your feedback! We're glad to hear you found the course easy to navigate and that getting started was smooth. Wishing you all the best with your studies!
Swapping courses
James was really helpful when my daughter wanted to swap subjects, and we had the whole exchange sorted and showing in her portal in a matter of minutes. Great service!
10 June 2025
Unprompted review
Reply from Oxbridge
Thank you for your kind words! We're so pleased to hear that James was able to help quickly and smoothly with the subject swap. We'll be sure to pass your feedback on to him – he’ll be thrilled! Great to know the process was seamless for you and your daughter.
Daryl’s outstanding support
Mr. Daryl is an incredibly helpful and dedicated instructor whose resources have been an absolute game changer for me. The materials he provided were not only clear and well structured but also tailored in a way that helped me immensely in understanding complex concepts. What truly sets him apart is his ability to give excellent, constructive feedback that’s both actionable and encouraging. He doesn’t just point out areas for improvement; he provides specific guidance on how to address them, which has made a significant difference in my progress. Mr. Daryl’s support and expertise have been great and I couldn’t recommend him more highly!
10 June 2025
Unprompted review
Reply from Oxbridge
Thank you so much for this wonderful feedback! We're absolutely thrilled to hear how much of a positive impact Daryl has had on your learning experience. His dedication, clarity, and thoughtful feedback truly set him apart, and we'll be sure to pass your kind words on to him. It's fantastic to know his support has made such a meaningful difference for you!
Course transfer
Thanks to James for quickly resolving a course issue and getting me sorted on a transfer. Great communication and clear advice.
4 June 2025
Unprompted review
Reply from Oxbridge
Thank you for your review! We're glad to hear James was able to step in and get everything sorted so efficiently. It's great to know the communication was clear and helpful — we’ll be sure to pass this on to him!
I wanna improve my English so help me
I wanna improve my English so help me
1 June 2025
Unprompted review
Reply from Oxbridge
Thank you for your message. We're sorry we didn't have the course you were looking for to help improve your English. If there's anything else we can support you with or if you'd like recommendations, please feel free to reach out!
Emily was very helpful and responded to…
Emily was very helpful and responded to my questions promptly which really helped me.
2 June 2025
Unprompted review
Reply from Oxbridge
Thank you for your lovely feedback! We're so pleased to hear that Emily was able to help and responded quickly to your questions. We'll be sure to pass this on to her – she’ll really appreciate it!
I give it 5/5 stars
I give it 5/5 stars. I might not remember the name of the person who helped, but thanks a lot.
30 May 2025
Reply from Oxbridge
Thank you so much for your kind 5-star review! We’re truly glad to know you had a positive experience—that's what Oxbridge is all about.
At our core, we’re a student-centric college, deeply committed to helping every student achieve the very best results possible. Our team is passionate, knowledgeable, and always ready to lend a hand whenever it’s needed. Whether it’s a quick question or ongoing support, we’re here for you—just reach out anytime.
Thanks again for your thoughtful feedback. Wishing you continued success in your journey!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.