Not had the car a year, 2 replacement engines and still broke down 3 times since!. Forced to have a warranty I didn't want or agree to, couldnt collect the car without it apparently, set up anyway wit... See more
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Coby was friendly, helpful and not pushy. We weren't sure what we wanted so we were given several keys and time to look around. We eventually chose a Navara and the purchase was simple, warranty expla... See more
Let down by one flakey individual. I was looking to sell a low mileage vehicle on behalf of an aging relative. I told them the relative was too ill to be managing the process so left my number and as... See more
Just picked up our Ford Ranger today and we are super happy! The whole process was seemless and the vehicle is fantastic. We only dealt with Coby who was extremely helpful, polite, respectful and pro... See more
Company details
Written by the company
We provide high quality new and used commercial vehicles. We offer pickups, trucks and commercial vans.
Contact info
United Kingdom
- ovms.co.uk
3.4
Average
44 reviews
Replied to 25% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely the worst service I have…
Absolutely the worst service I have ever received from a garage. I bought a Navara that overheated after a few weeks, I returned it twice for repair which they insisted had been completed but ultimately a couple of weeks later it failed and destroyed the engine.
I was told it was head gasket failure but walked into their workshop to see my engine spread around a bench in bits, totalled.
They promised to find me a like for like replacement, after waiting approximately 2 months and them not being able to find a replacement I insisted on a refund. Miraculously the next day they found a replacement vehicle but wanted a further £2800.
After waiting for a week for my refund and not receiving it and being given all manor of excuses I had to make a complaint to Black Horse. That then led their sales manager “Shaun the snake” to try and coerce me into removing my complaint by saying they’d refund me sooner if we did. I stuck with my complaint and received a compensation from Black Horse due to the appalling service and failure of the vehicle.
Nothing but false promises and outright lies, truly disgusting service. STAY AWAY FROM THIS GARAGE!
1 March 2023
Unprompted review
Below standards expected
The customer service after purchasing a vehicle with them has been horrendous. Emails have not been responded to whatsoever and the company seem to have no interest in overall customer satisfaction. If there is a problem you must expect to be ignored. Communication is everything and unfortunately my experience demonstrates a lack of customer centric culture.
1 March 2023
Unprompted review
Amazing service!
Andrew was brilliant! I would 100% recommend Otter Vale, thank you for finding me my dream truck!
9 April 2022
Unprompted review
Reply from Otter Vale Motor Services
This is great to hear, thank you Nia! We look forward to seeing you again, Many thanks, Luisa
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