Ovilcare Reviews 

FRAUDULENT! DO NOT USE THIS COMPANY
I MADE A £365.38 payment on the 16th March - they say my order was cancelled and money refunded and it was not. They don't answer emails, online chat or calls. STAY AWAY FROM THIS COMPANY

Do not waste your time and money ordering from this site. Placed an order (which they require you to spend a minimum amount). Order not dispatched in the time frame stipulated. Customer services is non-existence: they are never “online”’for the online chat option, even in their stipulated hours of work. They never answer the phone and have yet to answer a single email. I have requested a full refund. If I don’t receive this I will reporting this as a scam and taking further action. Save your time and your money and go elsewhere.

Purchased a whole lot of sterile drapes. No communication from them for 5 days so I tried to call them. Nobody picked up the phone. Emailed them to see what was happening and only received a cancellation notice for the order. I won't be wasting my time with them again. Unreliable and non-existent customer service.

I made an order now the website has disappeared, no dispatch and the emails bounce. They must be really dodgy! Needless to say I haven't received my order.

Ordered on 8th of October with two to four day’s delivery.
A month later cancelled.
Ridiculous

Monthly delivery arrives on the date with all vital supplies our office needs

Very disappointed about this large company Ovilcare, before placed an order, I read the reviews of other people's complaining of getting wrong items, but I gave them the benefit of doubt, I placed an order for omron blood pressure monitor, unfortunately I received a wrong item, which was even cheaper on omron website, and they don't even bother on informing you that the item you wanted is out of stock and to ask if you would like an alternative, they just send you what they want as if they are giving you for free, very unprofessional, I dont think I'll buy again from this company, shame on you, if you dont change the way you managing your business, you will loose a lot of customers, and you should be ashamed the way you are treating your customers.

I ordered an item from Ovilcare for which they took immediate full payment and received an email confirming receipt of the order.

I have not received my order and neither have any received any confirmation of despatch. I have emailed the company and not received any response. I have tried calling them on 6 different occasions all during business hours (they apparently close at 4pm), again no response. I have used their online contact form to make an enquiry - again, no response.

Ovilcare you have taken my money and I have no way of knowing if you have the item ordered in stock and if/when you will be despatching it. This is simply not good enough and shockingly unprofessional.

I look forward to your response Ovilcare.

I placed an order on 4th April 2022, the money was taken straight out of my bank account. I received 2 of the 6 products a week later and did not receive the reminder of the order. I reached out to Ovil care and had no luck. After leaving a negative review of my experience, the team contacted me and immediately refunded the amount for the products I hadn’t received. It’s a shame that the service only started after my negative review and I got a refund when I highlighted my negative experience. Customers shouldn’t have to continually chase orders or refunds, I wasted a lot of time and energy chasing this order. We all run businesses and this is not professional nor an ethical way to treat your clients. I suggest the management team need to reconsider how they sort orders, refunds and deliveries. I have since removed my 1 star review and have given Ovil Care 3 stars which was only because I got the refund which I was entitled to. I would buy with caution if you’re a new customer.

Ordered luer lock 1ml syringes and got sent 1ml luer slip syringes which are useless to me. Poor customer service and incorrect orders seem to be the common theme with this company.

ordered a specific yellow top blood bottles received red top bottles invoice in box was for yellow top. very disappointed, left emails had no reply, for refund or replacement item. please check your orders carefully. I have had to delay a treatments for a client.

I was looking for a specific colour item, great service

Ordered a small glucose testing machine (I use it daily for my work and lost mines and ordered this as a replacement dispatch 3-5 days. Didn’t get it and had to contact company who got it ordered again for me dispatch 3-5 days, got wrong tracking information and had to contact them, still not dispatched. Got it today and it is not the meter I ordered. Very poor service, wouldn’t recommend this company, try elsewhere.