Steven and Suzanna where extremely helpful in the process of setting up our Overline account and all the new equipment in our office. They where very thorough in how everything works and helping us... See more
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We have been with Overline for a number of years. Always very helpful when needed (which is rare as no issues with phones or Bband). We needed to change our Auto Attendant & Out of Office phone mess... See more
Company replied
Just had a telephone a new telephone system installed into our office by Overline. Must say the service that we have received from start of the sales process has been EXCELLENT. Massive Well Done to o... See more
Company replied
Steven came round the same day we reported our internet and phone weree down and he established it was an issue with BT and not our router or cables. He checked everything. BT resolved the issue overn... See more
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Company details
Written by the company
With over 25 years of experience, we aim to provide UK companies with the best telecommunication services with scalable remote working solutions.
Contact info
41 Chatsworth Road, BN11 1LY, Worthing, United Kingdom
- 03301885000
- contact@overline.com
- overline.com
4.4
Excellent
85 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Overline Installation
Steven and Suzanna where extremely helpful in the process of setting up our Overline account and all the new equipment in our office.
They where very thorough in how everything works and helping us with our systems.
Thank you so much for all of the hard work and we look forward to working with you.
4 February 2026
Unprompted review
Reply from Overline Network Consultants Ltd
Thank you so much for taking the time to leave such a kind review. We’re delighted to hear that Steven and Suzanna were able to make the Overline setup process smooth and thorough for you, from the account setup to installing and explaining the new equipment.
We really appreciate your positive feedback and your trust in our team. We look forward to continuing to work with you and supporting your business going forward.
The overall service delivery was excellent
The overall service delivery was excellent from start to finish. Everything was well-structured, clearly explained, and implemented efficiently. Communication throughout the process was outstanding.
22 January 2026
Unprompted review
Reply from Overline Network Consultants Ltd
Thank you for your excellent feedback. We’re delighted to hear that you found the service , clearly explained and efficiently delivered from start to finish. It’s especially great to know that our communication met your expectations. We truly appreciate your support and look forward to working with you.
Shelley has been absolutely incredible…
Shelley has been absolutely incredible throughout the entire process. She took the time to go through our contract in detail, helped us identify and remove services we no longer needed, and ultimately saved the company a significant amount of money. Her communication was excellent from start to finish, and she even followed up after the SoGEA change to ensure everything went smoothly. Truly outstanding service, we couldn’t be more grateful for her support!
28 November 2025
Unprompted review
Reply from Overline Network Consultants Ltd
Thank you so much for your wonderful feedback! We’re delighted to hear that Shelley was able to support you so thoroughly and help streamline your services. She takes great pride in ensuring our customers feel informed, supported, and confident in the decisions they make, so it’s fantastic to know her efforts made such a positive impact.
We truly appreciate you taking the time to share your experience, and we’re grateful for the opportunity to work with you. If you ever need anything further, please don’t hesitate to reach out — we’re always here to help!
Steve did a great job
Steve did a great job at moving our broadband & phone lines to Overline. He was very helpful in answering questions and showing us how to use the CallSwitch One app. We were very impressed and would definitely recommend.
27 November 2025
Unprompted review
Reply from Overline Network Consultants Ltd
Thank you for your fantastic review! We’re so pleased to hear that Steve was able to make the transition of your broadband and phone lines smooth and straightforward. He always strives to ensure customers feel confident with their new services, so it's great to know his support and guidance were helpful.
We truly appreciate your recommendation and are delighted to have you with Overline. If you need anything at all moving forward, please don’t hesitate to get in touch — we’re always here to help!
Thank you Overline
Overline always provide a prompt and helpful service from start to finish which we appreciate, any issues if they arise, are talked through with positive resolves, and assurances all systems work ok, thank you to all the staff at Overline.
24 November 2025
Unprompted review
Reply from Overline Network Consultants Ltd
Thank you so much for your kind words! We're delighted to hear that you've had positive experiences with our team and that our service has been prompt and helpful from start to finish. We’re always here to support you, ensure everything runs smoothly, and resolve any issues quickly and effectively. Your appreciation means a lot to all of us at Overline.
Expert management
Suzanna did a wonderful job of managing the situation we had going on. Openreach had a fault on the line running to our premises, which took a long time for them to fix. Suzanna was patient and took the time to keep me informed throughout the process, and eventually we got the bottom of the problem.
Once the issue had been fixed, the Overline team were quick to act to ensure our Fibre connection was up and running and fully operational in a good time frame.
7 November 2025
Unprompted review
Reply from Overline Network Consultants Ltd
Thank you so much for your kind review. We’re really glad Suzanna kept you informed throughout the Openreach fault, and it’s great to hear the team got your Fibre connection back up and running quickly once the issue was resolved. We truly appreciate your patience and your feedback!
What can I say, Suzanne is the best.
I just wanted to share how impressed I’ve been with the help we received from Suzanne Fabian at Overline. From the moment Suzanne took over our account she made everything so straightforward. Telecoms can be a bit of a headache, but she took all the stress out of it and really knew what she was talking about.
What stood out most was how easy she was to deal with, no jargon, no pushing things we didn’t need, just honest advice and proper support. She kept us updated the whole way through and made sure everything was set up exactly how we needed it.
It’s rare to come across someone who genuinely cares about getting things right, but Suzanne definitely does. I am really grateful for the help and wouldn’t hesitate to recommend her to anyone who needs reliable and honest, shes a credit to the company and will go far with her career.
1 November 2025
Unprompted review
Reply from Overline Network Consultants Ltd
Thank you so much for such a thoughtful and generous review. We’re delighted to hear how much Suzanne’s support has meant to you. She prides herself on making telecoms simple, transparent, and stress-free, so it’s wonderful to know her approach made such a difference.
Your comments about her honesty, clarity, and genuine care truly mean a lot, and we’ll be sure to share this with her and the wider team. She is indeed a credit to Overline.
We really appreciate your recommendation, and we’re always here if you need anything else.
Disappointing
Well, what can I say. After much back and forth they agreed to no cancellation charges. Still awaiting my subject access report, but that isnt due yet. Lines get ported over to new provider tomorrow but I have had two days with no connection and, obviously, nobody is really that bothered as I am leaving.
16 October 2025
Unprompted review
Reply from Overline Network Consultants Ltd
Hi Sally,
In response to your review, we would like to clarify a few points.
You have had service for the last two days, and the fault reported to us by one of your colleagues was that her individual handset was offline. This issue affected only one handset, not your entire system. We have been working with her to troubleshoot the problem and identify the cause. Our final step was to request that the handset be returned to us for further investigation. However, as you were leaving our service the next day, we felt this would no longer be necessary, and you were informed of this. We did not receive any further response from you regarding this matter.
Overline made every effort to assist both you and your colleague.
Regarding your comment about the Subject Access Request, we only received your email two days ago. As you are aware, we are legally allowed up to 45 days to provide this information, and we will do so within the required timeframe.
Additionally, we would like to note that you did not provide the required 90 days’ notice, despite being informed of this. Nonetheless, we waived the cancellation fees as a gesture of goodwill, as you have been a valued customer for many years.
We value the relationship we’ve had with you and sincerely wish you all the best with your new supplier. If there is anything further we can do to help, please don’t hesitate to let us know.
BT OPENREACH MSO…
Steven came round the same day we reported our internet and phone weree down and he established it was an issue with BT and not our router or cables. He checked everything. BT resolved the issue overnight and Steven kept us informed at all times, We were very happy with the support and back up from Overline.
20 August 2025
Unprompted review
Reply from Overline Network Consultants Ltd
Thank you for taking the time to share your experience. We’re delighted to hear that Steven was able to attend the same day and thoroughly investigate the issue for you. It’s great to know he kept you informed throughout and that the BT fault was resolved quickly.
We’re very pleased that you felt supported by Overline, and we truly appreciate your feedback. If you ever need any further assistance, please don’t hesitate to reach out — we’re always here to help!
Excellence
Jack Beck was excellent. He grasped the problems quickly and put resolution into action immediately. He is also continuing to provide effective ongoing support.
28 February 2025
Unprompted review
Good, reliable comms for our company provided by Overline
As a company, we have been with Overline for 10 years now and they continue to supply a reliable and affordable service.
A special mention to Jack Beck, who has recently helped us in reviewing our package, with the aim of saving money wherever possible.
Thanks team, here's to many more years.
28 February 2025
Unprompted review
Overline Experience
Jack was absolutely fantastic in assisting with out renewal for out phone package, even managed to negotiate a deduction
Would highly recommend Jack and Overline
14 February 2025
Unprompted review
Great Company
We have consistently over the years found everyone in all departments at Overline to be very helpful and friendly, resolving problems quickly and following up to make sure that we are happy with everything. Not being very technical their tech team, Steve talked me through the transition set up to VOIP - would totally recommend.
20 February 2025
Unprompted review
It's rare to find a company this attentive
Overline have always been attentive and quick to help when needed with setup and ongoing use. Recently met with Jack Beck who not only bought the drinks, but went out of his way to ensure our configuration was still fit for our needs. A rare quality indeed.
13 February 2025
Unprompted review
Watch what you are charged for
Watch what you are charged for. I have found numerous costs on my bills which I have had to chase to be refunded. Lots of added items that you are charged for that never make sense and charge you for things you don't need. We got stuck in a 5 year contract and whilst the customer service is good, you are lied and mis sold. Cancelling and changing provider is an absolute nightmare, they make it so difficult! They also kept taking money from us after the cancellation and through phone calls and emails that I can not get a response for or a credit sorted. Reporting to trading standards and ofcom.
Thank you for replying, please could you advise me on how to send over all the information you have requested and where to, if it's via email, there is never a response?
9 July 2024
Unprompted review
Reply from Overline Network Consultants Ltd
Thank you for your swift response, you can call the team on 0330 118 5000 or you can email all your information over to Support@overline.com and one of the team will be able to assist you.
Thank you for contacting us and sharing your concerns regarding your recent experience with our services.
We understand your frustration regarding the issues you have encountered, including unexpected charges, difficulties with cancellation, and ongoing billing problems. We take your feedback very seriously and apologize for any inconvenience or frustration this may have caused.
We are committed to investigating your concerns thoroughly. To help us better understand the specific issues you experienced, please provide us with the following information:
Specific examples of unexpected charges: Please provide dates, amounts, and brief descriptions of any unexpected charges you encountered.
Details of the "mis-sold" services: Please provide specific details regarding the services you believe were mis-sold to you.
Specific instances of billing issues after cancellation: Please provide dates, amounts, and any communication records related to these issues.
We will carefully review your account and investigate the specific issues you have raised. We aim to resolve these issues promptly and fairly.
In the meantime, we would like to assure you that we are committed to improving our customer service and billing processes.
We appreciate you bringing these concerns to our attention and look forward to resolving them to your satisfaction.
Excellent Service
Firstly you always get to speak to the right person.
They act promptly with any changes or issues we have and they always sort out any problems in a friendly and efficient manor.
21 November 2024
Unprompted review
Reply from Overline Network Consultants Ltd
Thank you so much for your kind words and for taking the time to share your positive experience with us.
We are thrilled to hear that you consistently find our customer service to be helpful and efficient.
Your feedback is incredibly valuable to us, as it motivates our team to continue providing the best possible support to all of our customers.
No honesty from the rep.
I would give them 1 star to be honest due to their sales rep Bryan being a total..... unprofessional. Before the contracts signed he will promise you the whole world and whatever you want to hear. Once all signed he will do everything for later on today or latest tomorrow. I am still waiting for my only question/issue for about last 3 months. Southampton people just be carefull before you sign up for a 5 year deal. Support service is good and they solved the problems quite quickly. But having Bryan as a rep is doing them more damage then good, unless it is a common practice just to get you signed up.
20 November 2024
Unprompted review
Reply from Overline Network Consultants Ltd
Dear Tom,
Thank you for sharing your feedback. We apologize for your negative experience with Bryan. His behaviour is not reflective of our company's values and commitment to customer satisfaction.
We take your concerns seriously and will investigate this matter further. We will also take steps to ensure that such issues do not occur in the future.
To address your ongoing concern, please provide us with more details about the issue you've been experiencing. We'll assign a dedicated account manager to assist you and expedite a resolution.
We value your business and hope to regain your trust.
great customer service
great customer service, Tayba was very efficient and visited our company well prepared with all information in hands.
9 October 2024
Unprompted review
Reply from Overline Network Consultants Ltd
Thank you for your kind words! We're glad to hear that Tayba provided you with excellent service.
We strive to provide all of our customers with a positive experience, and we're delighted to know that Tayba exceeded your expectations.
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