Outschool Reviews 

3,600
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 302 reviews, reviewers had a great experience with this company. Customers frequently praise the incredible variety of engaging classes available for kids of all ages, covering everything from core subjects to creative arts. Families consistently love the wonderful, knowledgeable teachers who guide students patiently and provide a safe, highly supportive space for learning at home. Some reviewers were not happy with the new payment system, mentioning that buying credits and managing rolling weekly subscriptions can be quite confusing and difficult. A few users also noted billing concerns and expressed ongoing frustration with trying to navigate the complex credit structure instead of straightforward payments.

What people talk about most

User experience

Users describe positive interactions with user experience, highlighting great teachers and the ability to... See more

Payment

Customers expressed deep dissatisfaction with payment methods, frequently citing frustration over the... See more

Service

Reviewers mention positive feedback about service, expressing deep satisfaction and appreciation for the wide... See more

Product

Consumers find product to be positive, highlighting an unsurpassed variety of classes and deep concepts that... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was lucky to find a good teacher for my child.Outschool montlhy subscription $40 is high compared to other platforms where it's included with classes. Credit system is a bit confusing. Why not use... See more

Company replied

Rated 5 out of 5 stars

As a parent, Outschool is an amazing space. It doesn’t matter if your child goes to public school or is homeschooled… there is something for everyone at almost every time of the day. So if you need fu... See more

Company replied

Rated 5 out of 5 stars

Outschool is such an amazing website with a wide range of classes. As a learner on Outschool, the teachers are just so amazing and guide you patiently. The concepts are pretty deep and broad as well.... See more

Company replied

Rated 5 out of 5 stars

Outschool has been an amazing experience for my five year old Granddaughter! She has participated in a K-Pop dance class and she weekly joins Miss Brittany for a princes imaginative play group where s... See more

Company replied


Company details

  1. Tutoring Service
  2. also in
  3. Class
  4. Education Center
  5. Learning Center
  6. Private Tutor

Written by the company

Outschool is an innovative education platform that offers a variety of engaging, small-group classes online to kids ages 1-18. Unlike traditional classes, Outschool classes give kids the unique opportunity to explore their interests in-depth via interactive, live video by experienced, independent educators. You may select private 1:1 and small classes (size is up to teacher's discretion, usually fewer than 10 kids).


Contact info

4.1

Great

TrustScore 4 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(3,600)

286 reviews in the last 12 months

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Rated 3 out of 5 stars

Bad system, good teachers

We love the teachers we have worked with so far but the credit buying system is so dumb. It seems pretty transparent that the main function of credits is to win Outschool extra cash on unredeemed credits. We’re on the hunt for a platform like Outschool without this needlessly complicated payment system.

4 March 2026
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Reply from Outschool

We appreciate your feedback and are so glad you love the teachers!
We completely understand that this change is an adjustment, especially for families who have been enrolling in classes on a pay-per-class basis.

Our goal with membership is to help families save on enrollments and provide more personalized support in finding the right classes for their learners. We know it is a shift, and while there isn’t an option to add new enrollments on a pay-per-class basis, we are happy to help you explore the membership options and find a plan that fits your family’s needs.

Updated 04/07/2026: Good news! The option to pay per class is back. You can now enroll without the monthly membership.
-Outschool

Rated 1 out of 5 stars

Outschool have taken a payment from my…

Outschool have taken a payment from my account after I was assured this would not happen. I signed up for one class for my son, which proved very disappointing - poorly put together and filled with incorrect information, misleading data and an extremely inexperienced "tutor" (actually just pre-recorded lessons which were mostly cut off at random points). I'm unable to contact anybody, it seems, to discuss this... and think I will have to cancel my bank card to prevent money being taken again next month.

4 March 2026
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Reply from Outschool

I’m sorry to hear about your experience and the concern about the charge.
Our team would be happy to review the charge and help clarify what happened.

You can click: https://outschool.com/help to start a live chat session or email us at support@outschool.com.

-Outschool

Rated 2 out of 5 stars

Mixed bag with teachers

Mixed bag with teachers. The whole new system of subscription payment has been annoying.

4 March 2026
Outschool logo

Reply from Outschool

Thank you for sharing your feedback. We completely understand that this change is an adjustment, especially for families who have been enrolling in classes on a pay-per-class basis.

Our goal with membership is to help families save on enrollments and provide more personalized support in finding the right classes for their learners. We know it is a shift, and while there isn’t an option to add new enrollments on a pay-per-class basis, we are happy to help you explore the membership options and find a plan that fits your family’s needs.

Updated 04/07/2026: Good news! The option to pay per class is back. You can now enroll without the monthly membership.

-Outschool

Rated 2 out of 5 stars

The membership system with points was…

The membership system with points was extremely confusing and I ended up losing points cause I could not figure out how it should be managed. The classes are good but some teachers are using AI to generate their homework/practice sheets

4 March 2026
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Reply from Outschool

We appreciate your feedback and are sorry that you found the membership points confusing. We'll review the system and address the AI usage in class materials.

Updated 04/07/2026: Good news! The option to pay per class is back. You can now enroll without the monthly membership.

-Outschool

Rated 1 out of 5 stars

Signed up for a class and it was…

Signed up for a class and it was canceled due to low enrollment. Dont offer classes you end up canceling. Will not be back.

4 March 2026
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Reply from Outschool

Thank you for sharing your feedback. Teachers manage their own class enrollments and may cancel a class if there aren’t enough learners enrolled. We are sorry about the class cancellation and any resulting frustration.
-Outschool

Rated 4 out of 5 stars

A wide range of classes

A wide range of classes, but I would prefer to have the first class in a course as a trial without enrollment, as it can be annoying to enroll, your kid doesn't like it after the first class, and you need to stop enrollment

4 March 2026
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Reply from Outschool

Thank you for sharing your feedback! We’re glad to hear you appreciate the variety of classes available on Outschool. We understand how helpful trial classes can be when exploring new courses, and we’ll be sure to share your suggestion with our team. Your input helps us continue improving the Outschool experience.

-Outschool

Rated 5 out of 5 stars

She’s amazing

She’s amazing, my daughter understood so clearly. The teacher has a lot patience

4 March 2026
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Reply from Outschool

It’s great to hear that your learner had such a positive experience and that the teacher’s patience helped make the lesson clear and enjoyable. Thank you for sharing your feedback with us!

-Outschool

Rated 5 out of 5 stars

Saundra is an excellent instructor and…

Saundra is an excellent instructor and my daughter loves her class.

4 March 2026
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Reply from Outschool

Thank you for sharing! It’s great to hear that your learner enjoys Saundra’s class and has had a great time learning with her.

-Outschool

Rated 5 out of 5 stars

My son looks forward to his art class…

My son looks forward to his art class each week and is coming away with a surprising number of new skillls every time. His teacher, Rory, understands how to work with kids with learning differences and ADHD. Rory is an excellent communicator. We receive a welcoming note on how to prepare for each class, and each class is followed by a summary of what's been covered. This is so helpful for parents, especially homeschooling parents. We're so grateful for the structure, the delivery, the teaching aptitude and ability to connect, the whole thing!

4 March 2026
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Reply from Outschool

Thank you for sharing such thoughtful feedback! We're happy to hear that your learner enjoys the art class and is developing new skills. It's also great to know that the communication and structure have been helpful for your family. Your kind words mean a lot to our community!

-Outschool

Rated 5 out of 5 stars

Excellent Voice Lessons

My granddaughter loves her voice lessons with Kaylee! The scheduling is easy, and Kaylee is a top notch coach. She is encouraging and makes the lessons interesting and fun. We are seeing great progress every week.

4 March 2026
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Reply from Outschool

We're happy to hear that your granddaughter is enjoying her voice lessons! It's great to know that the scheduling is easy and that she's making such wonderful progress. Thanks for your positive feedback.

Rated 2 out of 5 stars

I wish the subscription option is a way…

I wish the subscription option is a way to buy credits that can be used whenever the family need. The current subscription option is too aggressive. It is difficult to keep up with children's busy schedules.

4 March 2026
Outschool logo

Reply from Outschool

Thank you for sharing your feedback. We completely understand that this change is an adjustment, especially for families who have been enrolling in classes on a pay-per-class basis.

Our goal with membership is to help families save on enrollments and provide more personalized support in finding the right classes for their learners. We know it is a shift, and while there isn’t an option to add new enrollments on a pay-per-class basis, we are happy to help you explore the membership options and find a plan that fits your family’s needs.

Also, unused credits can accumulate with no monthly or overall cap while your membership is active. If you cancel, any remaining credits will move to an inactive balance. They’ll stay visible but locked until you rejoin a plan, at which point they become active again.

Updated 04/07/2026: Good news! The option to pay per class is back. You can now enroll without the monthly membership.

Rated 1 out of 5 stars

Disappointed on the subscription I …

Disappointed on the subscription I forced to pay and will lose it all if I cancel. The old way was waaaay more customer friendly. You’re just like the rest of them with corporate greed!
UPDATE: so now that you’ve changed how you do things, what happens when I cancel the subscription? I still lose all that money towards classes.

3 March 2026
Outschool logo

Reply from Outschool

Thank you for sharing your feedback. We completely understand that this change is an adjustment, especially for families who have been enrolling in classes on a pay-per-class basis.

Our goal with membership is to help families save on enrollments and provide more personalized support in finding the right classes for their learners.

Please know that any credits you don’t use will roll over to the next month (while your membership is active). If you cancel, your remaining credits will move into an inactive balance at the end of your billing period. You’ll still see them in your account, and they’ll unlock automatically if you decide to rejoin.

Updated 04/07/2026: Good news! The option to pay per class is back. You can now enroll without the monthly membership.
-Outschool

Rated 5 out of 5 stars

Homeschool Approved

We been a member since November. My daughter enjoy and look forward to it. She loves her teacher. She is doing a great job. Her reading and writing skills improved. I’m happy with it.

4 March 2026
Outschool logo

Reply from Outschool

We're happy to hear that your daughter enjoys our program and loves her teacher! It's great to know her reading and writing skills have improved. Thank you for your feedback.

Rated 5 out of 5 stars

Great service

Great service

4 March 2026
Outschool logo

Reply from Outschool

Thank you for your feedback! We're happy to hear you've had a great experience with our service.

-Outschool

Rated 1 out of 5 stars

I do not like the new financial…

I do not like the new financial structure at all. When pausing your class, you still get charged as I was this past Sunday.

EDIT: Edit to add that Outschool just said I do not get charged during a pause or stop period, yet I PAUSED my account until March 15th and WAS CHARGED during the PAUSE period. It is a lie!

3 March 2026
Outschool logo

Reply from Outschool

We appreciate your feedback and are sorry to hear about your experience.
Please know that Outschool will bill you each week that you are enrolled in a Recurring Weekly Class, but you can pause or stop your enrollment at any time.

You won’t be charged during the pause period, but your seat in the class isn’t held. If a seat remains available, then your payments and full access will resume at the end of the pause period.

-Outschool

Rated 5 out of 5 stars

Fantastic!

4 March 2026
Outschool logo

Reply from Outschool

Thank you for your kind feedback! We're happy to know you had a positive experience with our service.

-Outschool

Rated 2 out of 5 stars

It’s tough to navigate with the subscription program.

It’s tough to navigate with all the credit and weekly rolling payments. There is a lot of frustration and confusion in finding a tutor and meeting schedules under this new format . Often a tutor isn’t available for weeks and I need to wait. In the past the process was so easy and amazing. It was easy to find a qualified tutor when needed

3 March 2026
Outschool logo

Reply from Outschool

We appreciate your feedback, and we are so sorry to hear about this. We understand this is an adjustment, especially for families used to paying for classes individually. We truly appreciate you sharing your thoughts and will be passing them along as we continue working to improve the experience for families. Also, we’d love to help you find a great class and a qualified instructor anytime you need one! 💛 Please reach out to support@outschool.com, and our team will be happy to assist.

Updated 04/07/2026: Good news! The option to pay per class is back. You can now enroll without the monthly membership.

Rated 1 out of 5 stars

Thus service would be great if they…

Thus service would be great if they figured out how to do the payments properly. The way the coins and the subscriptions work is a pain and absolutely ridiculous

4 March 2026
Outschool logo

Reply from Outschool

Thank you for sharing your feedback. We completely understand that this change is an adjustment, especially for families who have been enrolling in classes on a pay-per-class basis.

Our goal with membership is to help families save on enrollments and provide more personalized support in finding the right classes for their learners. We know it is a shift, and while there isn’t an option to add new enrollments on a pay-per-class basis, we are happy to help you explore the membership options and find a plan that fits your family’s needs.

Updated 04/07/2026: Good news! The option to pay per class is back. You can now enroll without the monthly membership.

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