Outfox Energy Reviews 

Sai was very helpful but I was frustrated at the process involved in correcting a very simple meter reading dispute. Hopefully, the Dispute Team will resolve the issue quickly, rather than the eight week timeframe quoted.

Excellent live chat that answered all my questions about a new tariff I want

Mohammed was super helpful today and nothing was too much trouble and this resulted in me cancelling my switch to another company and staying with Outfox energy,

Your rep Sai has been excellent and looks to have sorted the issue out.
The rest of outfox’s dealing with the house move has been poor.
Sending me an email today saying I was switching when I wasn’t/ putting me on a new direct debit on the house I was moving from/ not answering emails. Not well managed.

Sadia was very polite and helpful, and was able to answer all my queries efficiently.

Sadia was very helpful and dealt with my query efficiently. She was courteous and knowledgeable

Rii was incredibly helpful at sorting a whole load of admin issues after a tenant left.

A bit of a wait to get through. When connected the agent was polite and very professional. My query was answered clearly.. Thank You!

Efficient, patient, knowledgable, helpful

I spoke To Maggie and Aaron, they have both been very helpful and your service response has been very good

Bunmi was very helpful

Great customer service, very quick and easy, would highly recommend!

Monalisa was extremely helpful and offered assistance that I didn't even know about. A huge change from our last provider. Thanks.

Very helpful, talked through her thought process.

Excellent service and great value

I’ve been really happy with the service I’ve received. The whole process has been straightforward and easy to manage, and having my smart meters installed has made it much easier to keep track of my gas and electricity usage.

I was especially pleased when they reviewed my account and reduced my monthly Direct Debit which shows they are taking my actual usage into consideration rather than simply taking more money than necessary.

The service has been professional, helpful and reassuring throughout. I really appreciate the transparency and the fact that they’ve adjusted my payments to better reflect my usage.

Very happy with the service and would definitely recommend them

Monalisa and Bunmi provided excellent customer service as always. I was a customer with outfox in the past when they were outfox the market and the customer service was always exceptional. Monalisa and Bunmi ( i hope i have spelt it correcly :-)) provided me with the information i needed to be able to sort out an issue I had with my switch. I am coming back on board with outfox energy and the customer service is still as exceptional as i remember it being. Thank you.

Needed some information on fixed tariffs when moving house.
Mira was very helpful and understanding and explained everything really well.