Outdoor Living Group Ireland Reviews 

157
•
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Such a great selection of garden furniture, bistro sets, outdoor cushions, fire pits, flower pots, BBQs and so much more! I found absolutely everything I needed for my back garden. The atmosphere wa... See more

Rated 5 out of 5 stars

Colette, the service representative, had written to tell us of the delivery date. Unfortunately it was not convenient so I wrote back requesting a later delivery. After ascertaining that we couldn't l... See more

Rated 5 out of 5 stars

I saw a really good deal with one of their summer sales of outdoor heaters. I sent a few enquiries including an after sale query and I always got quick, informative responses. I purchased for a collec... See more

Rated 5 out of 5 stars

Bought the Granada outdoor sofa set. No screws, assembly parts or instructions for armchairs included. Made four calls, told wait time was under 1 minute, on hold 10 mins each time and then cut off.... See more


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

157 reviews

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4.6

All reviews

(157)

30 reviews in the last 12 months

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Rated 5 out of 5 stars

I highly recommend this store

I recently purchased a lounge set and had an outstanding experience from start to finish. The price was great, offering excellent value for the quality. The staff provided helpful advice and were incredibly friendly throughout the entire process. To top it all off, the delivery was impressively fast. I highly recommend this store for their fantastic service and superb products!

13 June 2024
Unprompted review
Rated 1 out of 5 stars

be more polite to customers man with…

be more polite to customers man with lactose jumper especially, bought firepit and bottom fell out of it,lactose jumper man says its not supposed to get wet A FIREPIT!!!!outside what's the chances,so if your buying anything from this OUTDOOR LIVING place don't leave it outside, has to be the rudest man I've ever come across the only reason I gave 1 stars is because there's not a 0 star option absolutely fuming

9 June 2024
Unprompted review
Rated 5 out of 5 stars

Impressive Customer Service

I needed to replace a faulty fountain. Outdoor Living (Mia) ensured that we got the replacement within a couple of days as were planning a BBQ party in our back garden that weekend. I was very impressed with the speed of response and the new fountain looked great in the rare sunny day that we had our BBQ on!

16 May 2024
Unprompted review
Rated 5 out of 5 stars

Excellent After Sales Service

I received a gift from family of an egg chair but the colour didn't match our other furniture. I contacted outdoor living and the exchanged it for another colour at no additional cost for an extra delivery. I wish every company was as easy to deal with and offered similar after sales service.

8 May 2024
Unprompted review
Rated 5 out of 5 stars

Have purchased items from Outdoor…

Have purchased items from Outdoor living in Dunboyne on numerous occasions. All the staff are always a pleasure to deal with, vey friendly and helpful. Have purchases Sun loungers, kids sandpit, Christmas garlands and lights. All items are brilliant quality. Would definitely recommend outdoor living!

9 May 2024
Unprompted review
Rated 5 out of 5 stars

We have bought all our stuff for years…

We have bought all our stuff for years here
We decided to treat ourselves to some New Garden Dining Furniture to match the existing furniture we have
I have to say the service we received from a lady called Mia was fantastic, we ended up buying even more than we planned and love it all
Great store with great people and really great products

27 April 2024
Unprompted review
Rated 5 out of 5 stars

Pergola and wind screen…

We ordered a Pergola and wind screen and it arrived when OL promised. We also asked for it to be assembled and the assembly guys were excellent. We’ll definitely order from OL again

28 April 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Showroom!!

Recently visited the showroom in the Glen of the Downs, I was shocked to see the amount of stock they had on display.
These guys have something for everyone!

21 April 2024
Unprompted review
Rated 5 out of 5 stars

5 stars 🌟

Massive display of furniture and outdoor gazebos. Would highly recommend! Staff very attentive.

3 March 2024
Unprompted review
Outdoor Living Group Ireland logo

Reply from Outdoor Living Group Ireland

Hi there Ciara, thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

Kind regards, Outdoor Living

Rated 5 out of 5 stars

Having purchased many garden items from…

Having purchased many garden items from Outdoor Living in recent years, I was once again treated to an excellent and efficient service. Whether making a large or small purchase the service is the same..thank you to Valerie for once again handling my order with clear and precise information and to your delivery driver who ensured my delivery was securely left in my garden (preceded by a telephone call to advise exact delivery time). Much appreciated.

10 April 2024
Unprompted review
Outdoor Living Group Ireland logo

Reply from Outdoor Living Group Ireland

Hi there Anne, this review has made our day! Thank you so much for sharing your experience with us.

Kind regards, Outdoor Living

Rated 5 out of 5 stars

Exceeded themselves in customer service

I ordered a greenhouse from outdoor living and unfortunately the delivery time was going to be delayed but I was offered the bigger version instead at no extra cost. I was also quoted a price for assembly which was then higher for the bigger greenhouse but again outdoor living paid the difference..and finally, the greenhouse measurements online where not exact (apparently each greenhouse can be slightly different) so the concrete I had purposely had put into my garden needed to be made bigger.. outdoor living have told me I can send them the receipt for this extra work., I cannot recommend this company enough, the customer service has been outstanding.. thank you Valerie for dealing with my issues so well.

12 February 2024
Unprompted review
Rated 5 out of 5 stars

Nothing But Praise

I have nothing but praise for my experiences with this company.

I went online to purchase artificial grass. The website gave great details about the different types available. There was also clarity regarding which of the shops stocked which products.

I made my purchase just minutes before 5.30pm (the cut-off time for next-day collection). As such, I did not expect my 'grass' to be ready to collect for at least two business days. I was wrong, though. It was ready to collect the following day. I also received my receipt from the company attached to a very personal and courteous email that same day.

I collected from the Dunboyne shop (very precise location details are provided on the website, including the Eircode, and a link to Google Maps).

When I arrived, I was warmly greeted by the young men there, given excellent advice regarding how best to roll out the 'grass' and also advised that I had not ordered enough pegs. This wasn't an 'upsell' attempt - it was the exact opposite. I was prepared to just buy a second packet, but was told that it was cheaper to return what I had bought, and buy a larger packet. That way, I would also have spare pegs, should I ever need them.

On realising that I live in the same housing estate as the salesman, he offered to help if I had any difficulty.

Finally, a third gentleman carried the roll of artificial grass from the warehouse to my car, and put it in very carefully for me.

17 February 2024
Unprompted review
Rated 5 out of 5 stars

Drove 2 hours to get to Outdoor…

Drove 2 hours to get to Outdoor Living...an amazing shop - from the moment we arrived we were very well looked after. Morgan helped us in every way possible to buy the items we were considering buying. An excellent standard to customer service.

11 February 2024
Unprompted review

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