I used Outbacker for my solo travelling around Asia for 5months. I made two claims, which totalled around £600. I provided the details, and they only asked for some extra evidence on the second c... See more
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Disgraceful , lying and misselling of annual policies. If you return for more than 14 days two weeks to UK your insurance becomes invalid despite the fact you need cover abroad for less time.... See more
Company replied
I am incredibly disappointed to be writing this review. I have used Outbacker for backpacking insurance on several different occasions as my belief was that it is a secure, legitimate, fair company wh... See more
My daughter was stuck in Fiji at start of pandemic and had to purchase several flights in succession due to problems with borders closing . This insurance company were great as paid in full for flight... See more
Company details
Information provided by various external sources
The Outbacker Travel Insurance product range has been designed to reduce the price of long haul and backpackers travel insurance without cutting down on the cover! We believe that you deserve to have a quality backpacking insurance policy to protect you on your travels, which is why our cover has been carefully constructed to provide you with specialised backpacker travel insurance that fits your travel needs.
Contact info
3.4
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 2 weeks
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All seemed quite straightforward to…
All seemed quite straightforward to purchase, covered what I wanted.
25 June 2024
Great customer service
Susie was an extremely helpful member of staff, going out of her way to resolve the issue I had.
24 June 2024
Mi Bombaaa
such an easy and simple website to navigate, made the experience so much better.
12 June 2024
Perfect for young travellers!
Great services and at an affordable price. Everything was easy to understand and overall perfect for young travellers!
9 June 2024
Spoke to a lovely lady on the phone…
Spoke to a lovely lady on the phone helped us book our insurance quick an easy
3 June 2024
Decent
Didn’t take long to get through to a person instead of an automated response and never on hold for long. Also really helpful with getting exactly what I needed done
24 May 2024
Reply from Outbacker Insurance
Thank you for reviewing our services, we’ll pass your feedback onto Roozbeh to let him know you are happy with the service he provided.
I also wanted to thank you on behalf of Outbacker for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
We wish you will have a great time during your trip.
Easy to extend policy and friendly…
Easy to extend policy and friendly customer service rep
23 May 2024
Helpful and easy process to book travel insurance
Spoke with Muskaan today to help me with my travel insurance policy, she answered all questions I had, was professional, knowledgeable and friendly.
20 May 2024
Reply from Outbacker Insurance
Thank you for reviewing our services, we’ll pass your feedback onto Muskaan to let her know you are happy with the service she provided.
I also wanted to thank you on behalf of Outbacker for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
We wish you will have a great time during your trip.
Great backpacker insurance on a one way ticket
I have yet to start my trip however having a few phone calls with their advisors have made the process very simple.
I am going travelling for 6 months + and purchased backpackers insurance through another company to then realise that it didn't cover you if you did not have a return flight booked. After calling Outbackers insurance they assured me I am fully covered without requiring a return flight having been booked and that I can extend it during my journey if needed.
So far great experience, would reccomend.
8 May 2024
very easy second time used
8 May 2024
Very easy to set up the insurance and…
Very easy to set up the insurance and very clear on what is covered.
3 May 2024
so far so good hope i dont need to claim
23 March 2024
Great insurance policies
Great insurance policies, response from staff is so fast if you ever have a questions. I decided to travel further than originally planned so asked if I could upgrade my policy to cover that place and it was so easy and hassle free due to the amazing work of the staff at outbackers. Thank you so much!
18 March 2024
Unprompted review
Very helpful call handler
Very helpful call handler . Easy and quick to sort out some changes for my son
13 March 2024
Very friendly interface with staff
Very friendly interface with staff. Have previously used this insurance company and had no problem settling a claim
6 March 2024
Reply from Outbacker Insurance
Thank you for reviewing our services, we’ll pass your feedback onto Nicky to let her know you are happy with the service she provided.
I also wanted to thank you on behalf of Outbacker for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
We wish you will have a great time during your trip.
Professional and efficient customer service
Phone was answered quickly. Person who took the call was professional and helpful.
1 March 2024
Easy to navigate t…
Easy to navigate the website and look through the terms and conditions and select the necessary additions for my policy.
25 February 2024
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