really helpful friendly staff and lovely to see another running shop in Aberdeen with some great gear. My new prefered option definitely
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Shorts arrived with a small hole in the back and unfortunately there was no more stock but Thomas and David went above and beyond and reached out to bandit directly to source a replacement pair. They... See more
Company replied
I recently had an issue with a pair of shorts I bought online from Out and Back, just weeks before an A race. From the moment I reached out, the team was absolutely incredible. Their communication w... See more
Company replied
Superb Service! What can I say. I discovered an item online which was on sale at this store. That item, a t shirt seemed to be out of stock everywhere. The service, communication, price and product... See more
Company replied
Company details
Written by the company
A multi-brand retail hub for all things outdoor-active in Aberdeen, Scotland. Our curated footwear and apparel selection bridges the gap between an outdoor-active lifestyle and fashion-conscious outdoor lovers. These people seek functional and stylish activewear that can seamlessly transition from their workouts to their daily lives. Proudly independent and founded by the dedicated and passionate partnership of David Taylor and Thomas Lindie, Out & Back is not just a store; it's a physical space where customers can interact with products, engage with like-minded individuals, partake in regular group activities, and participate in workshops and events.
Contact info
45 The Green, AB11 6NY, Aberdeen, United Kingdom
- 01224919381
- info@outandbackstore.com
- outandbackstore.com
4.6
Excellent
66 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cover your back if you return something
Bought a t shirt from this company which was tried on for a mere 30 seconds before returning in the original plastic packaging which they provided. Merchant has claimed there is water damage to the t shirt which looks like it was splashed with water.
I have assured them that when I packaged it, it was in the same condition I received it in so the damage must have occurred in handling.
I have since provided images to prove I sent it back in the same condition that they sent it to me.
They are denying responsibility and refusing to give a refund.
14 April 2026
Unprompted review
Reply from Out & Back Store
Hi Aoife,
We’re sorry to hear you’re unhappy with your experience and appreciate you taking the time to share your feedback.
When the t-shirt was returned to us, it was inspected in line with our standard process and was found to have visible marks which mean it cannot be resold as new. We documented this at the point of receipt and shared this with you directly.
We understand your position and the information you’ve provided. However, our assessment is based on the condition of the item when it arrived back with us. Under the Consumer Contracts Regulations 2013, items can be inspected, but a deduction may be made where handling results in a diminished condition.
As a resolution, we offered a partial refund to reflect this, or to return the item to you.
We always aim to handle returns fairly and consistently, and we’re sorry that on this occasion we haven’t been able to reach an outcome you’re satisfied with. If you would like to discuss this further, please feel free to contact us directly.
— Out & Back
really helpful friendly staff and…
really helpful friendly staff and lovely to see another running shop in Aberdeen with some great gear. My new prefered option definitely
25 March 2026
Reply from Out & Back Store
Thanks for the kind words John, hope to see you again soon.
Amazing
Unreal, love being in out & back, quality info and awesome staff to always help.
29 March 2026
Reply from Out & Back Store
Always great to see you Erem, enjoy the new ASICS!
Amazing service and speedy too
Amazing service and speedy too, cool shop and lovely guys!
27 March 2026
Reply from Out & Back Store
Thank you for the kind words, hope to see you again soon.
Reply from Out & Back Store
We very much appreciate the support Caiden!
Reply from Out & Back Store
Thanks for the support! Hope to see you again soon.
Very good service
Very good service, quick delivery, and great price, definitely use this company again.
25 February 2026
Reply from Out & Back Store
Thanks for the support William! Hope to see you again soon.
Haven’t heard from them for over a…
Haven’t heard from them for over a week. I’m currently stuck with a faulty COROS watch. They passed the buck on to COROS who confirmed by accident the watch is faulty. I haven’t heard anything from Out & Back since 18th February. I am currently waiting but very frustrated. Unfortunately my upcoming goal races don’t seem to be a priority for them and I haven’t had anywhere near the service described by others.
18 February 2026
Unprompted review
Reply from Out & Back Store
Hi Kenneth, sorry to hear that you are very frustrated but as we have explained to you, if a product is potentially faulty, we need to reach out to the brand to determine whether it is or not before we can proceed with the returns process if applicable.
You were dealing with COROS' AI bot and we reached out to them, flagged the ticket number provided, and they escalated it to a human member of their customer service team so that you could get to the bottom of the issue.
However, from all of the correspondence you've shared with us between yourself and COROS, they still actually haven't confirmed that there is a fault with your watch and they have asked you to follow the next steps so that they can determine whether there is or not.
Following your email yesterday, we reached out to our contact at COROS once again to escalate the situation and hopefully move it along quicker so that it can get resolved, however, we have not had a reply from them yet.
We also want to note that for your initial order, we provided you with a personal discount code which you could use to purchase the watch as our first order discount when you join the mailing list doesn't apply to COROS products.
As well as that, your order was placed on the evening of January 13th, was shipped on January 14th, and was with you by January 16th, which shows the service described by others below.
In this instance, rather than waiting for COROS, we have provided you with a returns label free of charge to send the product back to us, and we will refund you once we receive it, and resolve the issue with COROS ourselves.
Reply from Out & Back Store
Thanks for your support Duncan!
Superb Service
Superb Service! What can I say. I discovered an item online which was on sale at this store. That item, a t shirt seemed to be out of stock everywhere. The service, communication, price and product throughout was outstanding.
This is now one of my favourite stores and I check stock regularly. I will no doubt order from them again in the future.
6 January 2026
Reply from Out & Back Store
Thank you very much for the kind words Ashley, we hope to see you again soon.
Great products and servic
27 January 2026
Reply from Out & Back Store
Thank you Ian, hope to see you again soon.
Spyder Leader Jacket for less than half MSRP. Perfect!
I ordered a Spyder Leader ski jacket from Out&Back - was listed as being in "pristine" condition. It was actually brand new with tags in the original factory bag, probably never tried on. Paid $238 out the door (with return fee) for a jacket that MSRPs for $550. Fast shipping too.
Very happy
28 January 2026
Unprompted review
Nice local shop with helpful and…
Nice local shop with helpful and knowledgeable team
26 November 2025
Reply from Out & Back Store
Thank you for your kind words and support Marie!
Motorcycle riding high
I found what I was looking for; I also had a wonderful human interaction/connection with the two members of staff.
28 October 2025
Reply from Out & Back Store
We're always happy to welcome you in to the store and aid with the feeling of riding high!
Reply from Out & Back Store
Thank you for your kind words David!
Went into the store today and Frankie…
Went into the store today and Frankie gave the best advice and service. First thing time in the shop and found a new brand I really like Bandit!
Had our baby with us and Frankie was incredibly accommodating to my son and wife while I shopped will 100% be back.
7 September 2025
Unprompted review
Reply from Out & Back Store
Hi Thomas, thank you very much for taking the time to leave feedback! Frankie is a valued member of the team and an even better person. We're glad you, your wife, and your son had a smooth visit to O&B.
Item well recieved
Item well recieved. But the packaging can be inproved, at least double the box to prevent damages to the items
27 August 2025
Reply from Out & Back Store
Hi Azri, thanks for your feedback and we're glad you received your item safely. For smaller packages that are shipped internationally, they are all sent in a box to protect the products as they pass through the postal system. If we were to double box your order, sadly this would have incurred a higher shipping fee. We will keep this in mind for future and see if there is a better solution.
Fantastic experience
Fantastic experience - David, Thomas and the crew really know their stuff.
Would highly recommend 10/10
28 August 2025
Reply from Out & Back Store
Thanks very much for your support Terry!
Great transaction
The running shoes I wanted weren't available anywhere else so I was delighted to see them in stock at Out & Back Store. Great price, speedy delivery. Excellent store. I'll definitely buy from here again.
29 July 2025
Reply from Out & Back Store
Thanks very much for the support Richard! See you again soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.