Ourmediashop Reviews 13

AVOID THIS COMPANY! Had a one-year subscription to BBC Wildlife (12 issues). Received 2 . Every time I requested a replacement I was told 1) Canada Customs does not allow replacements, 2) US Customs does not allow replacements, 3) Canada Post is famous for unreliable service (not true). Several times told my subscription would be extended. (Never was.) Finally told I would receive a full refund. (Never happened.) This company seems to be nothing but a scam hiding behind popular brand names.

Ordered a back issue of BBC Music magazine but it did not arrive - complained and magazine eventually dropped through letterbox. Ordered another back issue and magazine did not arrive - complained again, was told it had been sent but nothing arrive. Now waiting refund but do not hold out much hope. Help desk completely unhelpful with stock answers for everything.

Like the majority of customers here, I paid for, but never received the items I ordered, and am of the mind that this company never intended to send them in the first place - took money under false pretenses, money I intend to get back through my bank. It seems to me, that Ourmediashop is nothing but a bunch of scammers, who need to be reported and hopefully, put a stop to, because taking someone's money and not providing the service, in my opinion, is theft.

Absolutely dreadful.... Do not subscribe to any of the magazines that this company produces because you will find that you won't be sent all the issues you have ordered. I subscribed to Love Embriodery Magazine and did not get issue 75. Apparently, there was a printing issue... Why then aren't subscribers a priority over random buyers at W H Smith? You've already paid for your issue and it should have been sent out to you. I have contacted the customer service several times now. I've lost count! The instagram team are useless. Customer service either ignores your e-mails or lies to you about the issue being sorted. It's not fair on the customers or the people who design projects for the magazine because their name will be tarnished by assocation with it.

One star too many! Ordered Simply knitting magazine issue 270 with cover gifts and payment was processed 30th October. After querying non receipt via their contact us form I received email stating that a replacement would be sent and to allow 3-5 working days for delivery. Guess what? No sign of it and the hassle of emailing again asking for a refund. Feel scammed.
Edit - Raised a resolution via PayPal for refund.

Avoid. As with other reviews, ordered magazine, it didn’t arrive. No response to my email asking if it had been dispatched.

Ordered a magazine. Charged twice, didnt arrive. Called for refund but never appeared on my bank statement. Called again and still not refunded! Avoid!

Ordered two copies magazine for Tour de France 23 June. After ordering website said items had been despatched, were despatched from UK and would arrive within 14 working days (by 11 July). I wondered then what was going on as items despatched within the UK don't take three weeks in the post. I accepted I'd ordered too late and the magazine would arrive a few days after event started.

It didn't arrive. I contacted them through their website 15 July, got an automated response then nothing else. Email ignored. They sent one copy - half my order - yesterday 23 July. When I phoned today man I spoke to offered to send the other half. I asked for refund as now far too late. He immediately processed refund and said I would receive it within five days.

He then rang me back several minutes later to ask for my debit card details saying that because I had paid by electronic transfer he needed the card details to make the refund. I thought about it and refused - too many red flags (three weeks' post time within UK, ignored email, missing order, inability to refund to Paypal even though other companies can, telling me the refund had gone through then telling me something else). I realise I'm probably being overcautious here and could have had a refund so I don't hold that against the company. The one star is for the so called 'Customer Service'.

EDIT - I've realised this company has two entries on TrustPilot. This page is Ourmediashop.com. See also Ourmedia for many other negative reviews. Ourmediashop.com is the official subscription store operated by Our Media Ltd.

Ordered the Tour de France Guide on June 10th for Father's Day, well before the event which starts early July. Guide never arrived despite ordering a month in advance. Customer service took 4 days to respond, then claimed to send a replacement which also never arrived. By July 16th, with the Tour de France approaching the half way point, the guide was pretty useless. Requested full refund. Based on my experience, I would avoid if you need anything time-sensitive.

Ordered a publication early June for Father’s Day. Said it was a 4 day despatch, I’m still waiting in July. Complained mid June to say no receipt, was promised they would post it immediately. Same again - not received and again said they’ll post it out. Have no faith or trust in this company.

I ordered two different single issue magazines, one on 9 March, and it arrived today, 23 May. I had forgotten about this one so was a surprise to open it, having taken over 2 months.
The second order I’ve already chased, and was told a replacement has been sent and to allow 3-5 working days for it to arrive. It’s now well over that - not received.

Don’t waste your money!

Ordered 13 issues of sewing magazine, which came with a free gift. Free gift was wrong size so asked to exchange for correct. Offered to deliver and collect gift as it was a birthday present. It’s now entering a SEVENTH week of false promises and No information!!! I have been Very patient with them but it’s essentially Awful customer service!
Please don’t use this company.

Useless automated email replies and slow to respond to errors they made in my magazine subscription. Definitely won't subscribe to any of their magazines again. Awful customer service