Branch Insurance Reviews 

2,857
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Unfortunately my parents’ home burnt down last year. But with Branch Insurance’s help, they’ve been able to navigate through these trying times, and will be moving into their rebuilt home over the nex... See more

Rated 5 out of 5 stars

Suzzie was the best insurance agent I've ever dealt with ever. She was very informative, extremely patient and kind. She made sure all the information needed was transparent. I became ill during the... See more

Rated 5 out of 5 stars

Branch auto claim processing is very fast, prompt and transparent. Both the adjustor and the Total loss team has been very reachable both via calls and text and closed the whole thing in 2 weeks (majo... See more

Company replied

Rated 4 out of 5 stars

James Duncan was a delight to work with . Out of a stressful and unfamiliar experience James made it at least palatable to deal with. I had previously never heard of Branch Insurance and they are... See more

Company details

  1. Insurance Company

Written by the company

Easy-to-buy home and auto coverage, returning insurance to its original intent: being a force for communal good.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(2,857)

21 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bait and switch with their low intro rate.

Beware of this company; they will offer you a low introductory rate and double it the following year. Most people won't notice since it's paid by their mortgage company. It's a shady and disgusting business practice. I feel sick that I was being billed $5500/year and didn't notice for years. Stay far away from this company.

24 January 2025
Unprompted review
Branch Insurance logo

Reply from Branch Insurance

Hi E.E, thank you for letting us know about your experience. We understand the frustration of unexpected premium increases. Unfortunately, when inflation raises the cost of covering claims, insurance premiums have to adjust accordingly. We're having trouble locating your policy with the username provided. Could you email us at support@ourbranch.com? We value your feedback and want to ensure that we resolve any issues.

Rated 5 out of 5 stars

GREAT EXPERIENCE

I felt very valued as the agent worked very long and hard to accommodate me and my needs. I have referred this agent to several other people who are in need of finding a better policy.

23 January 2025
Rated 1 out of 5 stars

I signed up in early December for auto…

I signed up in early December for auto insurance. It was a great rate and I pre-paid my home and auto for 6 months. A month into it I get a message I am getting charged 10 percent on my auto insurance for not signing up for the tracking device on my car. No one would help me out with removing this charge and it was NOT DISCUSSED AT ALL!!! I am needless to say not happy and will NOT be renewing

15 January 2025
Unprompted review
Rated 5 out of 5 stars

Courteous

Courteous, thoughtful and efficient. Alexandria was wonderful and went to great lengths to accommodate my needs. I can't thank her enough. She saved me lots of money and I'm so grateful!!

9 January 2025
Unprompted review
Rated 5 out of 5 stars

STELLAR SERVICE - MS. ALEXANDRIA

Ms. Alexandria we extremely patient and did a fantastic job explaining things to me. She is the BEST person to get assistance from pertaining to insurance. We, who are not in the insurance business have zero idea about insurance and now with Alexandria's help, I feel confident I learned so much more then I thought I would ever know about homeowners insurance specifically. You have a true asset in Alexandria and her representation of your company is absolutely stellar! Thank you, Alexandria for all your help. Mrs. Cook MT

8 January 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look