Robert Oulsnam and Company  Reviews 924

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 252 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, making interactions pleasant and supportive. The service provided is frequently described as excellent, with many people appreciating the efficiency and ease of the overall process. Reviewers highlight the prompt response times and consistent communication, noting that the company is readily accessible and keeps them well-informed. However, some people were dissatisfied with the company's responsiveness, mentioning difficulties in contacting them or receiving updates, particularly regarding property viewings and application statuses.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their professionalism, helpfulness,... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the staff for being... See more

Response time

Clients share positive opinions on response times, consistently highlighting the promptness and efficiency of... See more

Customer communications

Users describe positive interactions with contact. Many customers praise the quick responses to emails and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was dealing with Shania Benton & it was lovely working with her. Oulsnam is very transparent & customer friendly. They always try to work around your schedule & give a realistic timeline if yo... See more

Company replied

Rated 5 out of 5 stars

Realistic pricing saw the sale of our house at asking price within a week of it going on the market. Oulsnam’s fees were inclusive, transparent and competitive. The team, led by Shelbi, was accessib... See more

Rated 5 out of 5 stars

James, Lisa and the team at the Moseley office were excellent throughout our house sale. We first bought the property through James back in 2001, so choosing to work with him again felt completely nat... See more

Rated 5 out of 5 stars

We felt confident using Robert Oulsnams from when Lisa made an initial visit right through to completion of the sale. The viewings of our property were well organised. Queries were dealt with promptly... See more


Company details

  1. Real Estate Agency

Written by the company

Robert Oulsnam and Company offer houses and flats for sale and rent in Birmingham, Barnt Green, Bearwood, Harborne, Edgbaston, Quinton, Bournville, Bromsgrove, Droitwich, Kings Heath, Moseley, Northfield, Redditch, Rubery, and Stirchley.


Contact info


4.9

Excellent

TrustScore 5 out of 5

924 reviews

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Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Really happy with the service from…

Really happy with the service from Sadie went above and beyond, pleasant and helpful. Made the experience of buying a property enjoyable.

17 February 2026
Unprompted review
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for your kind review and really pleased to hear you had such a positive experience with Sadie.

Rated 5 out of 5 stars

Great local knowledge and a personal touch

From our first meeting through to the advice on photos and the final listing, it was clear that Oulsnam’s professional approach is ahead of the competition. Georgie Cole, their Senior Valuer, was particularly helpful in keeping the chain together. She was proactive and a consistently friendly voice at the end of the phone, which gave me a lot of confidence whenever I had a query.

The listing itself looked great, and her recommendation of a video tour instead of a 360 tour worked well to show the property's proportions accurately. Georgie is knowledgeable on the locality, and her commitment was evident when she helped me clear the space for photographs and kept things moving with the sellers' legal team near the end. I’ve already recommended them to a passer-by who saw the sign outside, and I’m very grateful to the whole team for their hard work.

6 March 2026
Unprompted review
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for your 5 star review. We are so happy that Georgie and the Kings Heath team could help with the sale of your property.

Rated 5 out of 5 stars

You will not Regret using them

My partner and I have both used the services of Oulsnam Bournville in recent months. We have found Lizzie and the rest of the team very helpful, polite and determined to provide the best experience possible. They do answer the phone and they do return calls and they do chase issues to resolution. Not always the case these days I am sorry to say, but I have no hesitation in recommending them to any prospective customer. As I said to them in person upon completion of a recent sale ‘well done and thanks to everyone at Oulsnam Bournville!’

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent throughout what was a…

Excellent throughout what was a difficult sale would have no concerns about recommending them.

27 February 2026
Unprompted review
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for your kind review, we really appreciate you taking the time to leave a positive for the Bromsgrove office and are delighted to hear you were happy with the service offered!

Rated 5 out of 5 stars

I sold my mother's property in Moseley

I have just sold my mother's property in Moseley through Oulsnams, and Lisa, James and the team were excellent. The process was completely smooth, and Lisa was extremely helpful and gave very sound advice. I would definitely recommend their services.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Another totally satisfying experience…

Another totally satisfying experience of selling through Oulsnams in Moseley Village. A buyer was found in the first month of putting the house up for sale. Oulsnams do a very good job in helping the seller and buyer and in moving g the sale forward. A key factor for me is their ability to identify genuine buyers.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend Oulsnam in Droitwich

I have just brought my home through Oulsnam in Droitwich.
I mainly dealt with Sarah, who was extremely helpful and efficient, all the way through the process.
I would highly recommend Oulsnam in Droitwich.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

The best staff at Oulsnam Bournville

Nothing will come close to describing the outstanding service I’ve received throughout the whole experience! As a first time buyer I’m quite clueless about the process but Karen, Rachel, Anna and the whole team have been amazing throughout the whole process! We had a few issues along the way but they’ve always been extremely pleasant, polite, patient and understanding. They all provided a much better service than I could have imagined, I would highly recommend anyone to visit Oulsnam Bournville, such lovely ladies! All the best to the team 😊

21 February 2026
Unprompted review
Rated 4 out of 5 stars

Good communication

The emails from Oulsnams were really helpful and clear. I knew I could ask when I had any questions and would receive a reply in good time.

2 February 2026
Rated 5 out of 5 stars

Karen Clifton Bromsgrove

Karen Clifton Bromsgrove

Karen made us welcome during the viewing. She was warm, friendly and relatable. She had extensive knowledge of the house we viewed and I couldn't fault the viewing at all!

16 February 2026
Unprompted review
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for your kind words we really appreciate you taking the time to leave Karen with such a positve review.

Rated 5 out of 5 stars

Jeff went above and beyond for us

Jeff went above and beyond for us! After a scheduling mix-up, he kindly adjusted his timing to fit us in for a last-minute viewing. That property ended up being 'the one,' and our offer was accepted. We couldn't have done it without Jeff's helpful and accommodating attitude. Thank you for helping us find our home.

13 February 2026
Unprompted review
Rated 5 out of 5 stars

Fab experience so far!

I’ve had a number of viewings for properties arranged by Angela, and conducted by Dawn. I can’t fault Dawns knowledge and professionalism. She will find out the answers to my questions, and nothing ever feels too much (like accommodating extra viewings or late viewings)
Angela is always quick at responding, willing to help and has contacted me about properties coming to the market she knows I will like.
Thank you both so much.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Rachel and her team provided great service which resulted in a stress free sale. Would highly recommend.

1 December 2025
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Many thanks for your kind review it has been a pleasure assisting you with your sale.

Rated 5 out of 5 stars

Good communication and handling of a…

Good communication and handling of a flat sale. Happy with the service.

3 December 2025
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thanks Sarah we really appreciate you taking the time to leave us with such a positive review and we are pleased we were able to get the flat through to a succesful completion!

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