Ordered something form NO for my Sister…
Ordered something form NO for my Sister in AT it worked, but is slow
25 October 2025
Unprompted review
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Company details
- Living Room Furniture Store
- Clothing Store
- Couture Store
- Decoration and Interior Design Store
- Electrical Equipment Supplier
- Non-Bank Financial Service
Written by the company
ottoversand.at - Shoppe Produkte für Wohnen, Lifestyle, Mode und Technik bequem von zuhause aus. Wir bei OTTO möchten das digitale Einkaufen zum Erlebnis machen. Unser Ziel ist es unsere KundInnen zu inspirieren und die passenden Angebote zu bieten. OTTO ✓ Große Auswahl an internationalen Marken und exklusiven Brands ✓ Faire Preise, zu toller Qualität ✓ Flexible Zahlungsmöglichkeiten mit Flexikonto ✓ Nachhaltige Produkte ✓ Co2 neutraler Versand & Rückversand ✓ Gratis Versand mit OTTO UP ✓ 30 Tage Rückgaberecht ✓ Einzigartiges Einkaufserlebnis ✓ Altgeräte & -möbel -Mitnahme ✓ Anschluss-Service ✓ Aufbau-Service
Contact info
1.9
Poor
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Worst experience ever
Worst experience ever! They sent me the wrong item, a bed drawer, even though I ordered a steam cleaner. No possibility of someone coming to pick it up to send it back, so now I have to carry it to the post, being in advanced pregnancy. Not even a return label was included, so I would have to pay for myself the return costs for their mistake! Of course, I would have to wait for many days to get my refund! The customer service on the phone was AWFUL!! The man was screaming on the phone, trying to prove that Otto is a great company and that the carrier company have to have made a mistake, it can't be them!! Not helpful at all and totally unprofessional and rude! That was the first and last order I made at Otto, never again!
16 October 2025
Unprompted review
Reply from OTTO Österreich
Es tut uns sehr leid, dass du diese Erfahrung machen musstest. Für die Rücksendung entstehen dir selbstverständlich keine Kosten. Du kannst das Retourenlabel über dein Kundenkonto anfordern oder unseren Kundenservice kontaktieren – auf Wunsch ist auch ein Abholservice möglich. Bitte melde dich mit deiner Kundennummer und deinem Geburtsdatum noch einmal bei uns, damit wir dein Anliegen schnell prüfen können.
Wir entschuldigen uns ausdrücklich für die Unannehmlichkeiten.
Liebe Grüße aus dem OTTO-Service-Team
Criminals
They broke my wardrobe during shipping, they gave me my money back but not the shipping costs. They asked me to pay shipping costs for a new wardrobe..
11 February 2025
Unprompted review
Reply from OTTO Österreich
Vielen Dank für deine Bewertung.
Damit wir dein Anliegen schnellstmöglich klären können, sende uns bitte deine Kundennummer, dein Geburtsdatum und den Sachverhalt per E-Mail an kundenservice@ottoversand.at
Schöne Grüße, aus deinem OTTO-Service-Team.
Fast and reliable as always!
30 May 2024
Unprompted review
Reply from OTTO Österreich
Hallo Syoux,
vielen Dank für deine Bewertung. Wir freuen uns, dass du mit uns zufrieden bist!
Liebe Grüße, Julia aus dem OTTO Service Team
prompt service/delivery, great selection.
great price. prompt service/delivery. will order again from OTTO. thank you !
14 December 2022
Unprompted review
Reply from OTTO Österreich
Liebe Dale, danke für deine Bewertung. Wir freuen uns, dass du mit unserem Service zufrieden bist und wünschen dir schöne Feiertage.
Liebe Grüße, Theres vom OTTO Service Team
The choice was good
The choice was good, online order was easy and once one of the items did not pass - they quickly processed refund.
4 February 2022
Unprompted review
Liars
Liars, schlafsofa have false dimensions. Do not believe in the measures presented on the site, in reality the dimensions are not like those presented on the site. You order and pay for a schlafsofa model and it sends you another model. Not recommended, false advertising on the site. For 50 euros you give back, it does not mean that you do not write something and sell something else. The product bought from Otto versand does not correspond to your description.
12 August 2021
Unprompted review
Reply from OTTO Österreich
Hallo Petre. Your complaint really doesn't sound good. I am sorry that you are so disappointed. If your request has not yet been clarified, you can send an email to trustpilot-review@ottoversand.at with your customer number and tell us what happened. We'll be happy to look at it again and help you. Best regards, Raphaela from your OTTO-Service Team
I will never order again!
I will never order again!
The persons from the customer service are very friendly. But I received a damaged table. And it takes up to 6 weeks to get the money back because although they see that the table already arrived, they will refund the money not before they booked the table back in their stock. And as I'm located in Austria and the table came from their German warehouse, I now will have to wait until the German warehouse receives the table from the Austrian warehouse. So I got a broken table which took 6 weeks delivery time and I have to wait again approx. 6 weeks (3 already passed by) until they refund the money. That means I borrowed them money for 6 weeks for free. Thank you, NEVER EVER AGAIN!!!!
7 April 2021
Unprompted review
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