Beware! Company was not transparent about returns policy. Other companies offer free returns on lenses, and they reclaim the international tax themselves. Occhiblu leave the customer out of pocket on... See more
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See what reviewers are saying
This was my 2nd purchase from Ottica Occhiblu...and once again they delivered, perfectly. Great pricing for two pairs of JMM sunglasses, excellent customer service and communication, and th... See more
Company replied
This was my second experience with OTTICA OCCHIBLU in a period of two weeks only... Outstanding service! High quality designer's sunglasses and opticals! The most unique items one can imagine!!! Like... See more
Company replied
If you live in Canada and are hesitant about ordering because of the language barrier, don't worry! Wonderful experience with Ottica Occhiblu. I've been hunting for a specific pair of Off White glasse... See more
Company replied
Company details
About Ottica Occhiblu
Written by the company
Ottica Occhiblu è un progetto basato sulla ricerca di tecnologie avanzate nel mondo dell’oftalmica e delle più innovative tendenze di design atto a soddisfare le innumerevoli e personali richieste della clientela.
Ci piace accompagnare il nostro cliente durante la scelta del suo occhiale, cercando innanzitutto di capire le sue esigenze, per poi proporgli ciò che meglio lo identifica.
Per noi questo è un punto molto importante, ovvero non snaturare l’immagine che ognuno ha di se stesso.
Esigenze di immagine, uso e di spesa da affrontare sono essenziali per la soddisfazione dell’acquisto finale!
Proponiamo modelli di marchi indipendenti, classici e alta moda risultato di un’accurata ricerca nelle migliori esposizioni e fiere internazionali.
Offriamo a tutti coloro che necessitano assistenza nei post-vendita dei loro occhiali, siano essi nostri clienti e no, questo diventa un piacevole momento per conoscerci ed offrire la nostra disponibilità.
Contact info
Trieste, Italy
- info@otticaocchiblu.com
- otticaocchiblu.com
4.1
Great
150 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beware
Beware! Company was not transparent about returns policy. Other companies offer free returns on lenses, and they reclaim the international tax themselves. Occhiblu leave the customer out of pocket on the lenses, and leave the customer to reclaim tax.
14 April 2026
Unprompted review
**Buyer Beware**
**Buyer Beware**
The sunglasses I received were not the same as the product advertised on their website, and the pair also arrived damaged.
When I contacted the company, instead of addressing the issue, they denied the discrepancy and sent photos that appear to show a different item entirely from what was received - SCAM. The photos they provided showed the glasses with tags attached, which were not included in the pair I received.
They also refused to provide any identifying details (such as a serial number) that would confirm the glasses shown in their photos were the same pair that was actually shipped to me. These are Tom Ford glasses, and verification should not be difficult- they have serial numbers.
On top of that, I was charged $65 in import duties on a $200 purchase because the item was incorrectly classified during shipment. DHL confirmed the classification used resulted in a tariff that should not have applied. Disputing the charge would have taken approximately two weeks and an additional $90 processing fee, with potential storage charges up to $100, leaving me with little practical choice but to pay it.
At this point, it’s not about the money it’s about accountability. Rather than taking responsibility or attempting to resolve the issue, the company has repeatedly deflected responsibility onto DHL and dismissed the concerns entirely.
Between the misleading product photos, damaged merchandise, incorrect customs classification, and lack of accountability, this was an extremely frustrating experience.
**I would strongly recommend buyers proceed with caution before ordering from Ottica Occhiblu.**
10 March 2026
Unprompted review
Reply from Ottica Occhiblu
Dear Christina,
Thank you for your review.
As we explained via email, we provided DHL with the correct documentation, as we always do for our international shipments. We also shared the same documentation with you, confirming that the information submitted with the shipment was accurate.
The HS code that resulted in the 10% tariff was assigned by DHL. This is not something we selected ourselves. As discussed in our previous correspondence, we contacted DHL to understand the issue.
DHL informed you that it would have been possible to dispute the charge, although the process could take approximately two weeks. You then chose to proceed with paying the tariff.
Afterwards, you mentioned that the text on the left temple appeared slightly scratched and sent us a photo. We then provided the photos we take before shipping each item. These are taken after the frames are cleaned, checked, and prepared for shipment. In those photos, there was no visible scratch. The images clearly show the brand, model, colour, and caliber, all of which match the product you ordered.
You also asked for photos showing a serial number. Most frames, including this model, do not have a serial number unless they are part of certain limited or exclusive collections. The photos we sent include all the identifying information printed on the frame, and this corresponds exactly to your order.
The photos we take a are also for our internal system, so we can't take pictures you request after shipping you your order.
We are truly sorry that your experience was not as expected, and we expressed this several times in our previous emails. Unfortunately, the tariff issue was not caused by us, and the frames were carefully checked and documented before shipping to ensure they were in perfect condition and matched the order placed.
The tag you are referring to is not included in the package because it is an internally printed tag used only within our shop to record daily sales. It is not part of the product and is not intended to be shipped with the frames.
These tags are created by us for in-store use and display the price, model, colour, and size for our staff and customers, as not everyone is aware that this information can also be found printed on the temple of the frame, as shown in the photos you sent us.
We also informed you that we contacted DHL in order to investigate and try to resolve the customs issue. We are not deflecting responsibility; however, the HS code was selected and applied by DHL. We provided them with all the required documentation clearly indicating that the item is sunglasses, but we were never asked to provide or select an HS code ourselves.
Regarding the condition of the item, the frames were not damaged when shipped. As shown in the photos we sent, the frames were checked, photographed, and packed in pristine condition. The item sent matches the order placed, which is also confirmed by the photos and the information printed on the frame.
Updated reply:
The tag you mentioned is not part of the item being sold or shipped. It is an internally produced tag with a custom barcode and information used only for our shop’s internal system, and therefore it is not included with the product.
Have have ordered my first pair of prescription glasses
Have have ordered my first pair of prescription glasses through this company. I am extremely impressed with their website, customer services and speed of delivery. There was a query on my order due to myself entering to order numbers and Robyn was quick to correspond this and gain clarification which was the correct design. Highly recommend
30 January 2026
Unprompted review
Reply from Ottica Occhiblu
Dear Isabelle,
Thank you so much for your review! We are very happy to hear that you had such a positive experience with us.
Original items...best prices compared…
Original items...best prices compared to other distributors.
11 January 2025
Reply from Ottica Occhiblu
Thank you!
Order the sunglasses paid extra for…
Order the sunglasses paid extra for quick delivery which still took 10days only to be told that i have £42 with DHL customs to pay. Never been informed at check out.
Anyone else had this problem
Also gone back onto website and ordered another pair of glasses to see if it mentions import charges and it does not. Who reads terms and conditions
4 March 2025
Unprompted review
Reply from Ottica Occhiblu
Dear Wendy,
We’re sorry to hear about your concerns regarding the customs fees. As mentioned in our email, we do our best to clearly communicate this information in multiple areas of our website.
It is stated in our Terms and Conditions, Frequently Asked Questions, and also when you're in your cart, above the checkout button, under the total cost, that "taxes and shipping costs are calculated at checkout. Any customs fees are required to be covered by the recipient."
Regarding the timeline, your order was placed on the 24th and shipped with DHL Express on the 28th.
The four-day delay was due to the custom lenses you selected, which required additional time for ordering, cutting, and fitting before shipment.
Reply from Ottica Occhiblu
Dear Yaroslava,
We’re not sure which message you’re referring to. Is it possible that our emails may have gone to your spam folder?
Reply from Ottica Occhiblu
Thank you for your kind words! We're so glad you had a great experience with our service.
A great range of unusual styles
A great range of unusual styles. Bought a pair of JMMs and saved a lot of money from the UK price (pls be aware of customs taxes). Very helpful and highly recommended.
10 January 2025
Unprompted review
Reply from Ottica Occhiblu
Thank you, Garry!
I'm glad we could find a solution to ensure you were satisfied with your purchase!
Sent me a pair of cheap feeling smaller…
Sent me a pair of cheap feeling smaller glasses when the discription didn't even say it was for kids.
So the store defended it being small because it was junior collection which to be fair should be mentioned in a more visible location. But what about the quality its pretty bad and didn't even get a proper case for it.
18 December 2024
Reply from Ottica Occhiblu
Dear Petra,
Thank you for reaching out and sharing your feedback. We are sorry to hear that you are dissatisfied with your purchase.
Upon reviewing your order details, we can confirm that the frames you selected, the Ray-Ban 9506S, are part of the Ray-Ban Junior collection, as clearly stated in the product description.
We understand how important it is to find the right product and are here to assist you further. If there has been any misunderstanding or if you would like to explore alternative options, please don't hesitate to contact our customer service team.
We’ll be more than happy to help resolve this matter to your satisfaction.
Thank you for giving us the opportunity to address your concerns. We value your business and hope to make this right for you.
Thank you again for sharing your concerns. We’re sorry that the frames did not meet your expectations. As mentioned earlier, the product description for the Ray-Ban 9506S clearly states that these are part of the Junior collection.
The frames are designed to be lightweight and more delicate to ensure comfort for children, which might make them appear less substantial compared to standard frames. This design choice is intentional to suit their purpose and audience.
We understand your frustration and want to make the return process as smooth as possible. Please reach out to our customer service team, and they will gladly assist you with initiating a return.
We value your feedback, as it helps us improve both our products and our services. Thank you for your understanding, and we hope to resolve this to your satisfaction.
Reply from Ottica Occhiblu
Thank you so much Marco for your review!
All good
All good; communication, shipment and delivery were as expected. Highly recommended.
23 December 2024
Unprompted review
Reply from Ottica Occhiblu
Thank you so much for this wonderful review!
The sunglasses are brown NOT GREEN! There’s a hint of green on the round part but when photograph brown. Very disappointed.
The sunglasses are brown NOT GREEN! There’s a hint of green on the round part but when photograph the green doesn’t show. If you decide to purchase just know that you’re buying Brown sunglasses. Very disappointed.
18 November 2024
Reply from Ottica Occhiblu
Hello Betty,
We are sorry to hear that you are unhappy with your frames. We've reached out requesting photos of the frames you received so that we can verify if there was any mistake.
The frames you ordered should feature green lenses and a gold frame. Could you please reply to our email with the photos so we can investigate further and resolve the issue for you?
I have ordered from them several times…
I have ordered from them several times and just recently. Every time is a wonderful experience. Great customer service and they are able to source and ship frames super quickly. I highly recommend them.
29 November 2024
Unprompted review
Reply from Ottica Occhiblu
Thank you Bryan for this amazing review! We are happy to have helped you find the frames you've been looking for and hope to see you again soon!
Reply from Ottica Occhiblu
Thank you so much for your review! We are working hard on your order and hope to ship it out soon!
Reliable Service and Quick Delivery
Fast shipping and reliable customer service.
A smooth and satisfactory shopping experience.
6 November 2024
Reply from Ottica Occhiblu
Thank you so much for your review Sanaz!
We’re happy that we were able to find suitable solution for you to return the frames.
We hope you find the perfect yellow frames you’ve been dreaming of soon.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out, we are always happy to help.
Very excited to receive my two new…
Very excited to receive my two new mailings from you, SUZE and VIRGIL. I must mentioned your incredibly kind and personable associate ROBYN, who communicated several times to assure that I had ordered the correct thing with the correct logo. Her personal service professionalism and kindness were very much appreciated. I will remember this!
18 October 2024
Reply from Ottica Occhiblu
Thank you so much for your wonderful review Carl!
We always strive to provide our customers with the best possible support, ensuring they have all the information needed to make the perfect purchase.
Your feedback means a lot to us, and we're thrilled to hear that you had such a positive experience.
The Best ofert and responsibility and…
The Best ofert and responsibility and fast shipping I recommend 🙌🏽💯
8 October 2024
Unprompted review
Reply from Ottica Occhiblu
Thank you so much for your kind words Louis!
5 Stars
5 Stars - I've purchased from Ottica Occhiblu twice and they are my favorite store for glasses in the world. Quick shipping to the USA and excellent customer service via email. Thanks for all you do! They even acquired a special edition frame for me from Lesca. Perfect!
13 September 2024
Unprompted review
Reply from Ottica Occhiblu
Thank you so much Brad!
We always try our best with speedy shipping and speedy replies!
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