Underweight free range chickens
Ordered 6 free range chickens, weight range 2.1 to 2.2 Kgs. All the chickens received were underweight, two by more than 300gms. The birds looked small so all birds weighted as they came out of the transit box in original plastic. Sent photos and weight listing to company and phone numerable times. Eventually got a call on Friday and I was offered 6 replacement birds. As I did not think this fair, my wife suggested a partial refund. On Monday received note that £10 was being refunded, (orig. cost £118) which did not even cover missing weight. Explanation given did not make sense. Will pursue via Trading Standards and PayPal dispute procedure. NB. Otter Valley Poultry seem to be the same company as Springfield Organica.




