Otter Spirit Reviews 63

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the gemstone bracelets, noting their beauty, craftsmanship, and the genuine nature of the stones. Many consumers highlight the exceptional customer service, describing the staff as kind, responsive, and helpful in addressing any concerns or issues. People also appreciate the company's mission to support otters, which adds to their positive perception. However, some customers reported issues with product durability, with a few bracelets breaking shortly after purchase. A small number of people also mentioned problems with receiving incorrect items or sizes, or experiencing delays in receiving their orders.

What people talk about most

Product

Consumers generally express high satisfaction with the product quality, particularly praising the genuine... See more

Quality

Users describe positive interactions with quality. Many customers praise the exceptional quality of the... See more

Customer service

Clients share overwhelmingly positive opinions on customer service, frequently describing it as exceptional,... See more

Staff

People report positive experiences with staff, consistently describing them as sweet, kind, and helpful.... See more

Order

Reviewers highlight positive aspects of order. Customers consistently report great experiences with ordering... See more

Based on these reviews

Rated 5 out of 5 stars

UPDATE: Customer Service contacted me and “promptly” replaced ALL my bracelets and gave me an extra one/my birthday stone! Peridot. Absolutely awesome!!!! Thank you. Terrible! My hubby ordered 4 b... See more

Rated 5 out of 5 stars

I’m a huge fan of Otter Spirit and their gemstone bracelets and jewelry. The pieces are beautiful, high-quality, and feel truly special. I also love that they support otters and give back through thei... See more

Rated 5 out of 5 stars

The bracelets I ordered were lovely. I bought them as gifts, but ended up not sending the second so it ended up on my wrist. I was disappointed when it broke but when I contacted customer support the... See more

Rated 5 out of 5 stars

Otter Spirit is a wonderful company that makes high quality crystal jewelry and products. I have been lucky enough to collaborate with this company since 2024 and I have many pieces of jewelry that I... See more

Rated 5 out of 5 stars

I love Otter Spirit. I found the company after they reached out to me to collaborate, and they are wonderful to work with. Excellent customer service! The bracelets are lovely and the gem stones are g... See more

Rated 5 out of 5 stars

Otter Spirit has the most beautiful jewelry and even better customer service! I have bought from them maybe a dozen times and have had a few issues, none their fault, that they went over and beyond wh... See more

Rated 5 out of 5 stars

They offer discounts on an amount purchasing. They stand behind their product. I feel these gemstone/crystal bracelets are of a high quality. I love, love, love that they are supporting anim... See more

Rated 5 out of 5 stars

I absolutely love Otter Spirit! Every piece I’ve received is not only stunning in design but also carries a beautiful, grounding energy. The quality of the gemstones is exceptional, and you can feel... See more

Rated 5 out of 5 stars

This is my second time getting items from otter spirit and I absolutely love them. The jewelry last and stays in great condition with a perfect fit every time. Each item comes with care instructions a... See more

Rated 5 out of 5 stars

The quality of their gem stones are amazing. Their jewelry is beautiful and well made they automatically give you a 2 year warranty on all their jewelry without any additional cost. The shipping is fa... See more

Rated 5 out of 5 stars

This company!!!!🤩 I honestly have never experienced better customer service which is so encouraging because they’re a business that sells intentional products with true spiritual impact and so if ju... See more

Rated 5 out of 5 stars

Otter Spirit is a brand that genuinely cares about quality, energy, and customer experience. My own experience with their products and team has been absolutely wonderful, and I feel confiden... See more

Rated 5 out of 5 stars

I have two sets of bracelets which I have worn all of the time since I received them. I have also given bracelets to friends of mine. They are beautiful. The people at Otter Spirit are helpful and... See more

Rated 5 out of 5 stars

Have received a gift from this company and also have ordered as a gift for another. The quality of their products is high, their prices are reasonable, and their customer service is exceptional. I nee... See more

Rated 5 out of 5 stars

I absolutely love the quality, the packaging, and the feel good vibes. Every bracelet I have received has been quality and beautiful and fits just right. I absolutely love a company who gives back and... See more

Rated 5 out of 5 stars

I love Otter Spirit! I have recommended them to everyone who compliments me when I wear my bracelets (: & it’s been wonderful collaborating with them. Just great quality over all & such an amazing bra... See more

Rated 5 out of 5 stars

Ordered during the holiday crunch and experienced a few snags with certain bracelet's availability after my order was placed. Customer service notified me about this before the shipment launched so I... See more

Rated 5 out of 5 stars

I just received my bracelets and they arrived with care and thoughtfulness. The size that I picked fits beautifully. Thank you OtterSpirit for the most beautiful abundance bracelets — the energy, the... See more

Rated 5 out of 5 stars

I am always impressed with the quality of the products I have received from Otter Spirit. The quality of the stones is by far the best I have encountered and t he vibration from the various sets I hav... See more

Rated 5 out of 5 stars

Spirit Otter has beautiful jewelry, I've been waiting for quality beaded bracelets like these to come back into style!!!😀 70's Child✌️❤️

Rated 1 out of 5 stars

I fully paid for six gemstone bracelets and still haven’t received the correct items or proper sizes once I returned them. The company keeps apologizing but never delivers what was promised. Communica... See more

Rated 1 out of 5 stars

This company has repeatedly sent me spam emails despite me never signing up for them in the first place and I can only assume that they got my email by using a bot to scan my website. I have ask... See more

Rated 5 out of 5 stars

The bracelets are so beautiful - wonderful quality and energy. The team is so sweet and helpful. Shout out to Jen, whom I communicated with the most. Thank you for making the experience special... See more

Rated 5 out of 5 stars

I love otter spirit I think their products are beautiful and everybody has been so extremely helpful. I also love sharing their products on my YouTube channel.

Rated 5 out of 5 stars

Super cool brand. I especially loved the sphere gems they are creating. I had many options to choose from. It really helped me to find which gem I wanted to have. I heard that they are expanding thei... See more

Rated 5 out of 5 stars

From the moment you interact with their brand, you can feel the intention, integrity, and heart behind everything they do. Otter Spirit isn’t just a company—it’s a lifestyle rooted in authenticity,... See more

Rated 5 out of 5 stars

I love Otter Spirit. I love the stunning gemstone bracelets that I wear all the time and I love the people who run the company. I have nothing but good things to say about the whole Otter Spirit exper... See more

Rated 5 out of 5 stars

I have had nothing but great experiences with ordering and delivery. The products are top quality and when I did share insights with their team I got quick responses including being sent a replacemen... See more

Rated 5 out of 5 stars

The quality of the gemstones is amazing, and the customer service and accommodations were top notch. Incredibly polite and quick responses and willing to work with me on changing orders or requests. D... See more

Rated 5 out of 5 stars

Otter Spirit is an excellent place to buy your Crystal bracelets or jewelry. The quality it what’s expected and more. I would recommend to anyone wanting powerful bracelets.

Rated 5 out of 5 stars

Hi everyone, this is my first Trustpilot review. I felt compelled to sign up and leave it after my experience. I recently ordered six gemstone bracelets from Otter Spirit and I’m absolutely... See more

Rated 5 out of 5 stars

Otter Spirit has quality bracelets and exceptional customer service. There are deals sometimes so it makes shopping there even more appealing. I like that the company contributes towards sea otters' c... See more

Rated 5 out of 5 stars

Do you believe in magic? Sometimes it seems like there is more than what is seen that is energetically connecting us to spirit and earth and the feelings that we remember from our childhood that to... See more

Rated 5 out of 5 stars

The bracelets I received were beautiful and I wear them often. I highly recommend this company for thoughtful gifts!

Rated 5 out of 5 stars

I purchased two bracelets. When they arrived, they looked to be of really good quality, and the one was, but the other bracelet broke almost immediately. I had provided that review to the company to l... See more

Rated 5 out of 5 stars

First time ordering. Great quality and packaging of gemstone bracelets. One bracelet was left out in shipping. Immediate attention given and bracelet was sent priority. Customer service was beyond... See more

Rated 5 out of 5 stars

The bracelet quality is exceptional! The customer service, especially Jen Williams, went above and beyond! Super sweet and kind! I needed to exchange the bracelets to the larger size and she stayed i... See more

Rated 5 out of 5 stars

🤔I was looking for a reputable company to purchase some 2mm/4mm crystal bracelets from. I was letting a company be guided to me✨️. 🤔I did not want to purchase on impulse. I've purchased fake ones... See more

Rated 5 out of 5 stars

A beautiful product and good customer service. They reacted to my request for bigger bead size promptly. My new bracelets are just what I wanted. I would absolutely purchase from them again.

Rated 5 out of 5 stars

These bracelets are amazing. They feel good on my arm and have become a must for every day. I love the mini option as it fits better with my lifestyle. Plus supporting the otters is a big plus as some... See more


Company details

  1. Jewelry Store

Written by the company

Otter Spirit is a handcrafted gemstone jewelry brand that celebrates the beauty of natural crystals. Founded in Monterey, California, it is driven by a deep commitment to animal protection, donating a portion of its proceeds to ocean conservation nonprofits, including the Monterey Bay Aquarium.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

63 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 25% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

This isn't about the quality of the…

This isn't about the quality of the bracelet, but I notice that they partner themselves with youtubers who promote violence and child abuse. I realise there are hours and hours of partner content they probably can't review, but they should be a little bit more careful about who endorses their company.

1 November 2025
Unprompted review
Otter Spirit logo

Reply from Otter Spirit

Dear Sam,
Could you please give us more information? These are very serious accusations and we will do anything in our power to review and correct if necessary.

We are a small family-owned company and do our best to provide a great service. Any 1-star review is directly hurting us and our team. Would you please be willing to remove your review and discuss directly this matter by email at help@otterspirit.com? You are free to do as you wish of course but it will be greatly appreciated. Thank you!

Rated 1 out of 5 stars

Unsolicited spam emails and fraudulent business practices

This company has repeatedly sent me spam emails despite me never signing up for them in the first place and I can only assume that they got my email by using a bot to scan my website. I have asked them twice already to take me off their mailing lists and still the emails continue.

It does not say much for the quality of their products that they have to steal email addresses and illegally sign people up to their lists to try and get business.

They first contacted me wanting me to be an influencer for them. I declined, then they signed me up for their mailing lists for their cheap jewelry despite not ever getting my permission. After emailing them again, they said they would remove my email. Now I receive another spam email from them today!

In total they have sent me 12 emails in 10 days. I have reported them to the federal trade commission.

21 August 2025
Unprompted review
Rated 5 out of 5 stars

UPDATE!

UPDATE: Customer Service contacted me and “promptly” replaced ALL my bracelets and gave me an extra one/my birthday stone! Peridot. Absolutely awesome!!!! Thank you.

Terrible! My hubby ordered 4 bracelets as a bday gift. 1-Citrina received bent like it was tied too tight, 2-Amethyst was the same, 3-Tourmaline after wearing less than 24 hrs 2 long string popped out, 4-turquoise is ok, but the day is still young. I contacted customer service twice and NO response. Poor quality and poor customer service. Don’t buy from them.

7 August 2025
Unprompted review
Rated 5 out of 5 stars

Do you believe in magic

Do you believe in magic? Sometimes it seems like there is more than what is seen that is energetically connecting us to spirit and earth and the feelings that we remember from our childhood that touch our hearts and warm the hearts of others. I got to spend a little time in that magic this afternoon and I’d love to share my story with you and I hope it inspires you to create a story of your own after you make the choice to connect with a energetic part of earth magic and create special moments of peace inside yourself that you can share with others while simultaneously receiving that same magic back and an even more fulfilling way.

I was spending time with my granddaughter this afternoon who is about four months old. Her name is Lucia, which means the light that conquers darkness. Her mom was on a work call and she was fussy and hungry and having a hard time.  I closed my eyes and asked spirit to help me use my intuition for a solution and thought of my new stones instantly!  I was drawn to my black obsidian piece and decided to wrap the bracelet around a couple of my fingers and let her grab it and become mesmerized by the way the stones felt  and the contrast they provided against my skin. The minute she focused on it she calmed down and her energy, and mine , connected to a soothing peacefulness that provided just the right vibration for her light to shine until her mother emerged few minutes later.   My four year old grandson was sitting next to us curiously watching and put his little hand on her back and  whispered “see Lucia ,grandma is using her magic just  like you will someday. “ ❤️

30 April 2025
Unprompted review
Rated 5 out of 5 stars

Do yourself a favor and buy one

I love the brand and the quality. Otter Spirit is a great brand at a great price. I have beads and bracelets and have made my own for years. The craftsmanship is hands down superior to anything I have made or found in different shops. I love how well packaged each piece is, how they have a quality card describing what the stones are, ruling planets/zodiac signs etc. I use that to have new intentions throughout the day- I just read it and remind myself how supportive the universe is when i align my words, actions, focus and even yes my jewelry.
Very cool products to add to my arsenal.

10 March 2025
Unprompted review
Otter Spirit logo

Reply from Otter Spirit

Thank you so much for your amazing feedback! 🧡 We're truly honored to hear that as someone who's made your own pieces and shopped around, you find our craftsmanship to be top-notch. It means a lot coming from someone with your eye for detail. We're so glad the intention cards resonate with you—what a beautiful daily ritual you've created with them. Your kind words and support fuel what we do, and we’re grateful to be part of your journey. Here’s to more alignment, intention, and magic in every piece! ✨

Rated 5 out of 5 stars

Gorgeous Jewelry For A Great Cause!

I absolutely love my Aries bracelet pack mini! The three bracelets look gorgeous together. I will enjoy showing the bracelets off in my tarot videos. Customer service is excellent. Friendly communication, super fast shipping and quality jewelry. I have several bracelets but my bracelets from Otter Spirit, the Aries set as well as the money set, are my favorites.

3 April 2025
Unprompted review
Otter Spirit logo

Reply from Otter Spirit

Hi there,

Thank you so much for the kind words! 🌟 We're absolutely thrilled to hear how much you love your Aries Mini Pack—and even more excited that they'll be featured in your tarot videos! What a magical combo ✨🔮

It means the world to us to know that our bracelets have become some of your favorites. Thank you for your support and for sharing your experience with Otter Spirit. We're always here if you need anything or feel like adding to your collection 😉

Wishing you lots of love, light, and good energy ✨🔮

Rated 5 out of 5 stars

I absolutely love my experience with…

I absolutely love my experience with Otter Spirit. The Abundance Bracelet Pack has a very unique combination of crystal gem stones that I find quite stylish and very powerful when manifesting more success in my life. My confidence level has increased and the bracelet allows me to stay in the energy field of always attracting prosperity and more success. By far my favorite bracelet pack I've had!

31 March 2025
Unprompted review
Otter Spirit logo

Reply from Otter Spirit

Hi there,

Wow—thank you so much for your beautiful message! 💫 We're beyond happy to hear that the Abundance Bracelet Pack has resonated with you so deeply. It’s truly special to know that it’s not just a stylish accessory, but also a meaningful tool in your journey of growth, confidence, and success.

Your energy is magnetic, and we’re so grateful Otter Spirit gets to be part of your manifestation practice. Keep shining and attracting all that abundance—you’re clearly on the right path ✨🌿

Rated 5 out of 5 stars

I absolutely love Otter Spirit!

I absolutely love Otter Spirit!! Their gems & crystals are top tier! I always get compliments every time I wear my OS jewelry. The moonstone necklace is my favorite!! I HIGHLY recommend them!!

20 March 2025
Unprompted review
Otter Spirit logo

Reply from Otter Spirit

Thank you so much! We're thrilled you love Otter Spirit and your Moonstone necklace. Your support means the world to us! 😊✨

Rated 5 out of 5 stars

The bracelets are inspiring

The bracelets are inspiring, creative and come in such lovely boxes with a description card. I love the trios with themes like 'Money" and the astrological sets as well for different signs. I get compliments every time I wear my Otter Spirit jewelry.

20 March 2025
Unprompted review
Otter Spirit logo

Reply from Otter Spirit

Thank you for your kind words! We're so happy you love the themed trios and astrological sets. Enjoy your jewelry, and keep shining! ✨😊

Rated 5 out of 5 stars

So glad I found you!

I love the quality of the stones and the mission of your company! Thank you for being a star small business. I wear my bracelets every day.

31 January 2025
Otter Spirit logo

Reply from Otter Spirit

Thank you so much for your support! We're thrilled you love the quality and our mission. Enjoy your bracelets, and keep shining! ✨😊

Rated 5 out of 5 stars

Love the quality and customer service

Love the quality of the stones. Great customer service.
Quick delivery of items when ordered.
Very happy with my bracelets and necklace.
Highly recommend Otter Spirit to everyone

15 January 2025
Otter Spirit logo

Reply from Otter Spirit

Thank you so much for your kind words! We're delighted to hear that you love the quality of our stones and had a great experience with our customer service. Ensuring quick delivery and customer satisfaction is always our priority. We truly appreciate your support and recommendation—enjoy your bracelets and necklace! 💖✨

Rated 5 out of 5 stars

Beads

Love the beads, had to restring them as they were a bit too tight

11 December 2024
Otter Spirit logo

Reply from Otter Spirit

Thank you for your feedback! We're glad you love the beads. If you ever need assistance with sizing in the future, we’d be happy to help to ensure the perfect fit. Let us know if there's anything else we can do for you! Keep shining! ✨😊

Rated 5 out of 5 stars

The shipping and jewelry

The shipping and jewelry

7 March 2025
Otter Spirit logo

Reply from Otter Spirit

Thank you so much for your 5-star review! We're thrilled that you love the shipping and jewelry. Enjoy your pieces! ✨😊

Rated 5 out of 5 stars

5 stars

Overall it’s always a great experience with otter spirit. Great products and great customer service. Fast shipping as well!

1 March 2025
Otter Spirit logo

Reply from Otter Spirit

Thank you so much for your kind words! We're thrilled to hear you've had a great experience with Otter Spirit. We truly appreciate your support and look forward to serving you again! 😊✨

Rated 5 out of 5 stars

Gives me joy!

These bracelets are a nice treat for me and friends and family!

28 February 2025
Otter Spirit logo

Reply from Otter Spirit

That’s wonderful to hear! 😊 Bracelets make such a meaningful treat for yourself and loved ones. Thank you for choosing Otter Spirit! ✨

Rated 5 out of 5 stars

Elastic Thread

The elastic thread should, must ,
and be more strong and snap resistant. Better technology, Protect the beads from snapping lose at all costs.

28 February 2025
Otter Spirit logo

Reply from Otter Spirit

Thank you for your feedback! We continuously work on improving the durability of our bracelets, and I’ll make sure to pass this along to our team. Your satisfaction is important to us! 😊

Rated 5 out of 5 stars

highly recommend!

great communication and amazing product! the package came quickly and I love that there are different packs for intentions, zodiacs, etc. love love love!

20 February 2025
Unprompted review

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