Ots Uk Reviews 

I booked an airport transfer with OTS and paid an additional £33 to upgrade the vehicle to accommodate 8 suitcases instead of 5 suitcases in original booking. Unfortunately, the appropriate vehicle was not provided.

The car arrived was suitable for only 5 suitcases, which meant that 3 suitcases had to be placed inside the passenger seating area during a 3-hour journey. While the driver did his best to manage the situation, the arrangement was uncomfortable and not ideal from a safety perspective.

The driver also showed that the booking he received indicated 5 suitcases, which suggests there may have been a mismatch in the booking or dispatch system.

After the trip, I contacted customer service and provided photos of the luggage (all standard size) as well as confirmation of their weights via airline baggage tags. However, the response I received indicated that no further action could be taken due to lack of evidence at the time of travel.

In my view, this is not acceptable. I paid for a service that was not delivered, and the handling of the complaint was disappointing.

Based on this experience, I don't recommend this service.

I've used OTS for many years mainly for airport runs. Not sure what has happened of late, but the service has deteriorated rapidly.
Had a car booked in June to collect from Glasgow airport, driver was a no show, turned out he had picked up the wrong customer (don't they check names). If this was the case there should have been another car waiting for those passengers, I suspect the driver just wanted to get away and home as it was late evening.
This week we had booked driver to meet flight incoming to Edinburgh. Airport was chaos and it took 1 .15 hr to get our bags, driver was waiting. Once we eventually got in the car OTS called (at 02.45) to say we had overrun our time and we would be charged an additional £10... .I tried to explain this was out with our control, she continued to say it wasn't their fault, I nowhere in the paperwork I had did it say any excess waiting time would be charged.
Needless to say I'll use a local firm from now on.

Driver did a no show last month and it was because OTS had the wrong journey entered on their end. I decided to forgive this mishap as the customer service lady was deeply apologetic. However, today I gave them a months notice to cancel a future booking (and I am a regular user) and they charged £30 for doing nothing. Not to mention the HUGE cut they are taking from each journey - simply put, GREED. Needless to say, my organisation will not be using these muppets again!!

Omg why didn’t I check Trustpilot, booked these guys, called to Chase at 3am when the driver should have picked us up, they had missed the booking hence I had to book Gatwick caps and pay another £27, now I have them picking me up at 12 midnight on my return and wonder if anyone will be there

Like many I should have looked at their Trustpilot reviews before booking with them. We used them to travel to and from Gatwick back to Exeter. We are a family of 5 with 5 suitcases and a fold down wheelchair. To make sure we had plenty of room we booked an 8 seater minibus. All was well on our outward journey without problems, right bus right time etc. OTS confirmation said we would have a similar mini bus with the driver waiting in the arrivals hall with our name on a card. Didn’t happen. Long story but when we got hold of OTS a driver eventually arrived but with a Ford Galaxy 5 seater INCLUDING THE DRIVER. The driver said we could all cram in. No way not practical at all. They actually said we needed a bigger vehicle which we ordered and they confirmed! 3 hours later we did get an 8 seater and got home safely. Had corresponded with OTS over the last 10 days and they have been really dismissive suggesting it was our fault!
Needless to say we will not be using OTS in the future. Be warned!!

Should have read reviews before booking.
Driver turned up at 11:45am - booking was for 12:30pm so it was mad rush as we weren’t quite ready. The driver never spoke a word from Essex to Gatwick - which wasn’t the worst thing… his driving left a lot to be considered. Driving was erratic and weaved a few times on the motorway. On the fast lane as we approached the turn off to the left hand continuation of the M25 so had to pull across at last minute. Much the same going too fast as we went onto the M23 so much so thatI was practically sitting on the middle persons lap in the back
Upon approach to the hotel he was too far left and quickly had to pull over to park on the right outside the hotel.
Gave him a £5 tip which he snatched from my hand and got back in the car without a word.
I sincerely hope he is NOT the same driver when we return!

I’ve used this company 4 times. The 1st time was excellent. The 2nd time the driver was so tired that he was dangerous on the roads, and I had to report that. The 3rd time was an adequate service (but their Meet and Greet facility generally is not working well enough).

The last time I used the service it was utterly atrocious.

I pre booked (and paid) for an 11.30pm pick up at Gatwick airport. A delayed flight meant the plane landed at 1.15 am. I tried to contact the driver by text and by phone before I entered the Arrivals Hall. No response.
There was no one waiting for me and no contact from anyone.

As a solo female traveller (71 years old) I was left stranded in the middle of the night at the airport.

I phoned the main number, and the operator also couldn't contact the driver. Her only solution was that an Uber was arranged.

The next morning I phoned to discuss the situation. The young man I spoke to had no knowledge of the event, and very clearly didn't think it was in any way his responsibility to discuss it. There was no concern or apology at all - far from it. I was shocked by how rude he was. I'd asked to speak to the manager, but was told he was working and unable to talk with me! The young man refused to talk further.

My formal complaint resulted in a £15 (20%) rebate, confirmation that training would be given, and that an internal investigation as to why the driver was absent was to be carried out (the outcome of which I would not be privy to!). A one line apology that “I was kept waiting” did not in any way address my issues.

The main importance of taxi firms is that they be trustworthy and reliable. OTS fail so very badly on both. And they don’t appear to care!

Rubbish company.
They don't exist

Update - as a result of the supposed investigation OTS called me a Liar and offered me just £10 of the £47 fare back if I would drop the matter and tried to claim I refused assistance, which they had already confirmed in writing they had not provided.

A driver turned up at our house today gave us our Name and confirmed our destination and called prior to arrival.

It appears that the subcontractor made a mistake and sent two drivers and we got the wrong one. (Not at our fault)

We were taken to Hammersmith not terminal 5 and when the driver realised his company made a mistake we were dumped out in Hammersmith and left stranded.

He had a better paying job to go to so turfed us out.

Having trusted this company for 10 years they left us stranded before our flight and refused to refund will have to dispute with credit card company.

Staff were incredibly rude and insensitive cannot say avoid enough!

Having used OTS a number of times in the past i thought i would try them again, to Bristol airport. Needless to say it was to catch a flight. 0350hours no driver arrives. We wait for 7 mins then ring the driver. no reply. We ring the office number and a very helpful woman says she will phone the driver and get back to us. Time was ticking. She did phone us back but with no solution to a driver and suggested i find another company - at 4.15am? Really? We jumped in the car and raced to Bristol, boarding the plane with 2 mins to spare. Our car parking fees will be heading to OTS. When i asked for an explanation i was told once they receive my car parking receipt they will look into the matter. Why on earth do they need that to find out why the driver didn't turn up? Am waiting for my refund for the trip which is now recorded by OTS as 'cancelled'.

I booked a taxi with this firm last November, for a journey to Bristol Airport, and paid £79. They contacted us at the last minute, and said it would now cost over £100, as they'd had difficulty finding a driver. We then had to cancel the booking as it was too expensive, and they refunded the £79; however, because the payment was already pending, the bank cancelled the refund. I contacted the firm to ask them to make the payment again, but they didn't, and I didn't get any joy from the bank either. Never saw the money again.