I made several purchases on their online shop, around 10, for a decent number of clothes. Usually clothes are good quality and in perfect condition, some are packaged / sealed, others in an open... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
1. There are frequent issues when shopping, especially with selecting colors and sizes. For example, choosing “white” often leads to other colors being shown instead. 2. After viewing a... See more
Company replied
Products are very good but making a return although pretty simple to do, take a long time to go through and their customer service is terrible.
Company replied
I finally got my refund. Was a little worried as I had waited nearly a month for even an update on my return but after contacting support via their contact form, Aline expedited my case and I was re... See more
Company replied
Company details
- Haute Couture Fashion House
- Children's Clothing Store
- Clothing Store
- Men's Clothing Store
- Outlet Mall
- Women's Clothing Store
About Otrium
Written by the company
Wear over waste
We want all clothing produced to be worn. No new clothing in landfills. We partner with fashion brands to sell archive or older collections at irresistible prices. But Otrium is more than amazing fashion deals. We are smarter for your wardrobe.We are smarter for your wallet.We are smarter for your world. Up to 75% off fashion brands you love, every day.
Otrium app
Hundreds of designer outlets in one app
You can easily find archive fashion you love online and on our app. Scan the QR code to download the Otrium app!
Contact info
Danzigerkade 16A, Amsterdam, Netherlands
- otrium.com
3.2
Average
8K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Seamless
I have ordered multiple times of Otrium via the app and web, orders as well as returns have been a seamless process! Clothing quality was always flawless.
5 April 2022
Great company
Great company, good customer service. I have been purchasing garments in both Europe and now in the US and have always been a satisfied customer. Returns and refunds are fast and hussle-free. Business expansion in the US, with the addition of more brands is a work in progress and they are doing really well.
Keep up with the excellent work!
3 April 2022
Unprompted review
Great products for a great price
Great products for a great price. Service is on point, for delivery as well as refunds.
24 March 2022
High quality for low prices
Very nice discounts. Good quality products for a reasonable price.
Shipping is fast and carefully packaged.
Never needed to contact the customer service so I have nothing to say about that.
20 March 2022
Very good
Very good, quick shipping, no problem with partial return and prices are great! Quality of course varies according to the brand you're purchasing, but that's not a problem of Otrium! Well done!
17 March 2022
Always a pleasure to order on Otrium!
28 February 2022
Very fast very nice good website good…
Very fast very nice good website good products
22 February 2022
The clothes are of good quality
The clothes are of good quality. They fit perfectly (minus one thing I purchased but that's on me). I love it !
3 February 2022
Everything was fine
Everything was fine. Cheap clothes, fast delivery. Keep it like that!
3 February 2022
Delightful shopping experience and good…
Delightful shopping experience and good advice on which size is recommended. And of course attractive prices and clear return policy. Already wearing my new outfits and yoga trousers with great pleasure.
3 February 2022
Sunshine on a cloudy day
On a cloudy, grey lockdown day I went online to Otrium to find some true gems. I found many and I clicked a lot. Soon after a massive cardboard box arrived at the door. Most of the items fit and I’m absolutely happy with the quality. The few items that don’t fit I can send back easily, up to 60 days! That’s just awesome.
3 February 2022
Good size tool, fast delivery
We ordered tree trousers, the whole package came in fast. Size was as expected with the help of the exquisite size-tool. Good quality clothing from Scotch and Soda.
3 February 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.