I’d placed an order and 2 things were left off the list, and I contacted the company through WhatsApp and they were so helpful to be able to have me add the two items onto my order. Contact was made t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Amazing customer service. The company contacted me to give advice on what size to purchase. They kept me really well informed on my order. The order arrived very quickly. I would very highly recommen... See more
Company replied
This is my second order. To say I love this company is probably an understatement. Staff are great, super helpful and have a wealth of knowledge. Items purchased re exactly as described. Very happy... See more
Company replied
Spinning chair was exactly as described and delivery was very prompt. Used the "chat" facility on line when ordering and found customer rep extremely helpful and kind. Very happy boy with his new cha... See more
Company replied
Company details
Written by the company
Otavo is more than a store; it's a community built on the power of sensory experiences. 🖐️👂👀👃👅 We believe every child deserves to explore and thrive, which is why we curate a selection of high-quality, multi-sensory toys and accessories. We're committed to providing families with accessible, Irish-sourced products, ensuring peace of mind and eliminating international shipping hassles. 🇮🇪 Your feedback is invaluable, and we're here to help you find the perfect fit for your child's unique needs. Our mission: to be your trusted partner in supporting your child's growth and development. 🌱
Contact info
Waterford, Ireland
- 0874766285
- hello@otavo.ie
- otavo.ie
4.9
Excellent
236 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A fabulous Irish company with a wide variety of items to meet all sensory needs
The items ordered were just as described on the website. Contact and confirmation was prompt. This company are very helpful and very easy to deal with. They have such a great variety of items that meet a number of sensory needs. Got all my OT colleagues ordering too. I’m an SLT. Great to support a fantastic Irish company. I’ll be back ordering more for sure.
15 February 2024
Reply from Otavo
Hi Teresa,
Firstly thank you for your kind words, and for taking the time to leave us such a lovely review.
We are delighted that you were able to find what you were looking for on our site, and if there are things you are looking for and that we don't currently stock, please do reach out to us and we will try our best to source them for you.
Thanks so much for choosing otavo.ie to shop with, and we look forward to serving you again in the future.
We are always available if you have any questions, so please feel free to reach out to us anytime via 👉 email, website, social media or WhatsApp 👈
Reply from Otavo
Hi Abbey,
Thank you so much for taking the time to leave us a review, it is greatly appreciated.
We are delighted to hear that you found our website easy to navigate and to locate the products you wanted (we hope to launch an updated site later this year)
We hope you are enjoying you recent purchases. Thanks so much for choosing otavo.ie to shop with, and we look forward to serving you again in the future.
We are always available if you have any questions, so please feel free to reach out to us anytime via 👉 email, website, social media or WhatsApp 👈
Rectified issue
Very swift delivery, over use of packaging. Unfortunately, the Lego man chewy’s legs are falling off after one day of use. We have yet to use the other sensory chewys as they were only delivered yesterday!
When I contacted octavo, Killian was very quick to respond in order to rectify the issue, excellent after service.
2 February 2024
Reply from Otavo
Hi AM
We are so sorry to hear that the Lego Man is not holding up, please contact us on hello@otavo.ie or via WhatsApp messenger and we will sort something for you immediately, as this shouldn't have happened.
We are happy that everything arrived fast for you, but please do let us try resolve the chewy issue for you.
Thanks so much for choosing otavo.ie to shop with, and we look forward to serving you again in the future.
We are always available if you have any questions, so please feel free to reach out to us anytime via 👉 email, website, social media or WhatsApp 👈
Update: Hi AM, we are so happy we were able to help afterwards, and thank you for being so helpful in helping us understand your chewing needs and style, was a pleasure helping you, and we look forward to doing so again in the future. Also thank you so much for updating the review, we appreciate all reviews, they help us to shape our little start-up and to bring the best customer service and experience to you and all our customers.
Excellent products and customer service.
1 February 2024
Reply from Otavo
Hi Michelle,
Thank you so much for taking the time to leave us a review, it is truly appreciated.
We hope your order arrived on time and that you are enjoying your recent purchases.
Thanks so much for choosing otavo.ie to shop with, and we look forward to serving you again in the future.
We are always available if you have any questions, so please feel free to reach out to us anytime via 👉 email, website, social media or WhatsApp 👈
Great company
Great company. Delighted with our ear defenders. Great price and quick delivery.
29 January 2024
Reply from Otavo
Hi Deirdre,
Thank you so much for taking the time to leave us such a lovely review, it is greatly appreciated.
So happy to hear that you are delighted with your ear defenders, Hushee's are brilliant and we love them in Lilac...
Thanks so much for choosing otavo.ie to shop with, and we look forward to serving you again in the future.
We are always available if you have any questions, so please feel free to reach out to us anytime via 👉 email, website, social media or WhatsApp 👈
Excellent service
Excellent service. Tina went out of her way to do next day delivery for me even though I was too late. My little boy is happy with his ear defenders and thankfully not so anxious at school now 🤞☺️
8 January 2024
Reply from Otavo
Hi Emma,
Firstly thank you so much for taking the time to leave us such a lovely review, we greatly appreciate it. (I will make sure to let Tina know, she will be delighted to read it)
So glad that everything arrived quickly and that your little boy is happy with his Hushee Ear Defenders.. Delighted to hear they have helped improve his school day experience, that's brilliant to hear.
We are always here to help in any way we can, so please feel free to reach out to us any time, and we look forward to serving you again in the future 😀
Excellent service
16 January 2024
Reply from Otavo
Hi Eithne,
Thank you so much for leaving us a review. we hope everything arrived ok and on time.
Thank you for choosing to shop with us here at Otavo.ie and we look forward to serving you again in the future 😀
Feel free to reach out to us anytime if you have any questions.
Sensory Dance Scarves
We ordered a set of sensory dance scarves from Otavo for the New School’s Music for Me pre-instrumental (early years) music courses for children aged 3-4, 4-5 and 5-6, which also include children with special needs. The scarves arrived promptly and are just what we needed. Thank you.
16 January 2024
Reply from Otavo
Hi,
Thanks so much for taking the time to leave us such a lovely review, we hope your students have great fun with their Sensory Dance Scarves (so colourful and loads of sensory fun for everyone to enjoy).
So glad to hear that everything arrived quickly, we do aim to have orders in customers hands as quickly as is possible.
We look forward to serving you again in the future, and thanks for choosing otavo.ie 😃
Good quality stuff
I find them very good. Got alot from here now and going to get more when need them. Come next day or 2days depends on when U order. Easy to find what Ur looking for
20 January 2024
Reply from Otavo
Hi Tara,
Thank you so much for taking the time to leave us such a lovely review.
We are so happy to hear that everything arrived so fast, and that your customer experience with us not just on this most recent order but previous orders has been good. We try to get orders to customers as quickly as possible, and to help our customers in any way that we can.
If there are things we don't currently carry that you are looking for, then please do feel free to reach out to us via hello@otavo.ie or via social media and we will try our best to get in what you are looking for.
Thank you for choosing otavo.ie, and we look forward to serving you again in the future 😀
Exceptional customer service
Seamless order process and Killian was so helpful to deal with.
9 January 2024
Reply from Otavo
Hi Ann Maria,
So happy to hear that you had a good shopping experience with us recently.
We appreciate your business and look forward to working with you again in the future, as always if there is anything we can do to help please feel free to reach out to us anytime.
Thanks for leaving us such a lovely review 😀
Delivered on time and products were…
Delivered on time and products were exactly as described. Kids loved them too.
15 December 2023
Reply from Otavo
Hi Tara,
Firstly, Happy New Year to you and your family 🎉🥳
Thank you for taking the time to leave us a review, it is greatly appreciated. We are so happy to hear everything arrived quickly, we do try to get orders in customers hands as fast as possible.
Delighted to hear that your kids loved their items.
Thanks for shopping with us, and we look forward to serving you again in the future.
Great toys for small children
Great toys for small children - my order arrived very quickly. My grand-daughter loves playing with them.
8 December 2023
Reply from Otavo
Hi Jane,
Thank you for taking the time to leave us a review, we truly appreciate it.
So glad to hear that your grand-daughter is loving her new fidget toys, they are brilliant for fine motor skills and hours of fun.
We hope you and your family had a lovely Christmas 🎄🎅 and we wish you all a very happy and prosperous New Year 🎉🥳
We look forward to serving you again in the future 🙂
Excellent customer service and…
Excellent customer service and fantastic product. Would definitely recommend and would purchase again. Thank you Otavo!
18 December 2023
Reply from Otavo
Hi Sylvia,
Thank you so much for taking the time to leave us such a lovely review, we truly appreciate it.
We hope you and your family had a lovely Christmas 🎄🎅
Love to hear that your shopping experience was good and that you are enjoying your recent purchase (we love what you got)...
As always feel free to contact us anytime, we are always happy to help in anyway that we can, and we look forward to serving you again in the future.
Happy New Year to you and your family 🎉🥳
Easy to find what your looking for and…
Easy to find what your looking for and affordable ,and delivery was prompt I will use this service again
19 December 2023
Reply from Otavo
Hi Orla,
Thank you so much for taking the time over Christmas 🎅 to leave us such a lovely review.
We hope you and your family had a lovely Christmas 🎅🎄 and we wish you a Happy New Year 🎉
So glad to hear that you found your shopping experience with us so good, and that everything arrived in time for Christmas 🎄
We look forward to serving you again in the future 🙂
Great shop for developmental toys.
I got some Christmas presents and they arrived within provided timeframe, carefully and beautifully packaged, ready to be gifted. Quality of the product is as promised - I couldn't be happier.
15 December 2023
Reply from Otavo
Hi Inguna,
So glad to hear that everything arrived on time, and that you appreciated our masterful packing skills 🤣 (we try)...
We love what you bought Max & Lea toys are brilliant, so engaging and hours of fun, brilliant for Fine Motor Skills, and will surely be loved by whoever the lucky person is that is receiving them this Christmas.
Thank you so much for taking the time to leave us such a lovely review it is truly appreciated.
Merry Christmas to you and your family 🎅🎄 and we look forward to serving you again in the future.
Great communation
12 December 2023
Reply from Otavo
Hi Helen
Thank you so much for leaving us a review, it is greatly appreciated.
It was a pleasure to be able to help you, and we are grateful to have had the opportunity to serve you recently.
We hope you and your family have a lovely Christmas 🎅 🎄 We look forward to serving you again in the future.
If you need anything, as always feel free to contact us, we are always happy to help in any way that we can.
Reply from Otavo
Hi Alanna,
Thank you so much for taking the time to leave us a review.
We are delighted to hear that you had a pleasant shopping experience with us, and that you are happy with your recent purchases.
We hope you and your family have a lovely Christmas 🎄🎅 and we look forward to serving you again in the future.
Fantastic service and company
Fantastic service and company . Killian is an angel to deal with
9 December 2023
Reply from Otavo
Hi Katelyn,
Once again thank you for choosing Otavo to shop with, we always love to see customers returning time and time again (we must be doing something right). As for Killian being an angel 😇 its not hard when we have such wonderful customers as we have had in our first year in business.
Thank you for your continued support of our small business, it is greatly appreciated, and we look forward to serving you in 2024.
Merry Christmas to you and your family 🎅 🎄
The website was easy to navigate
The website was easy to navigate. Delivery within a few days. The ear defenders are great quality.
Bought for a 13yr old, the head band is a bit tight should have gone for adult size.
A great opportunity to buy Irish.
7 December 2023
Reply from Otavo
Hi Anne,
Thank you for taking the time to leave us such a lovely review, we truly appreciate it.
Regarding the Hushee's if you pull down on the sides of the ear defenders (not to hard a pull lol) it should give more room around the head. Hushee's will fit kids/teens and even adult heads.
Glad to hear you found shopping with us easy and that everything arrived on time for you, we do try our best to get orders in customers hands as fast as possible.
Merry Christmas to you and your family 🎄🎅 and we look forward to serving you again in the future.
An absolute gem of a store
It is great to get good quality sensory toys from an Irish small business. The online store is easy to navigate with product categories according to need. My order arrived quickly and was beautifully packaged. I highly recommend.
7 December 2023
Reply from Otavo
Hi Una,
Thank you so much for taking the time to leave us a review, we are moved by your kind words.
Delighted to hear everything arrived so quickly for you, (and that you appreciated our brilliant packing skills 😂)
We hope you get great enjoyment out of the items you bought, and we look forward to serving you again in the future.
Merry Christmas to you and your family 🎅 🎄
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.