Always satisfied
Product always comes in 2 weeks, they make it easy to track my order and let me know when it’s being delivered, and the products themselves are good quality
28 January 2026
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Company details
Written by the company
OtakuPopMall is a Japan online shop offering rare, Japan-exclusive anime, manga merchandise, retro toys, and vintage collectibles. Locally sourced and shipped worldwide from Japan, our curated collection brings unique and hard-to-find treasures right to your doorstep.
Contact info
Japan
- otakupopmall.com
3.9
Great
17 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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It says my package was delivered but…
It says my package was delivered but it’s not at the correct location…. It’s showing in LA and I’m in SC ….
27 December 2025
Unprompted review
Reply from Otakupopmall
We are very sorry for the inconvenience caused.
Please kindly email your order number to info@otakupopmall.com.
Once we receive it, we will check the shipping details and our delivery records, and our staff will assist you accordingly.
Thank you for your understanding.
Where is my gift
25 November 2025
Reply from Otakupopmall
Thank you for your order with Otaku Pop Mall.
Your order was placed on November 23, and we shipped it on November 25.
At checkout, you selected Japan Post – ePacket Light, which has a delivery estimate of about 5–21 days.
This information was shown when selecting the shipping method on our website.
For future orders, if you need faster delivery, we recommend choosing DHL or UPS, which usually arrives in about 3–5 days.
We apologize for the wait and kindly ask for your patience.
Thank you for your understanding.
I was very pleased with my purchase
I was very pleased with my purchase. My Sonny Angels arrived fast to Arizona in the US. Decent packaging. Would purchase again!
6 October 2025
Was a great experience,
6 October 2025
I still have not received my order
25 July 2025
Reply from Otakupopmall
Thank you for your order with Otaku Pop Mall.
We sincerely apologize for the worry caused by the delay.
According to the tracking details, your package was delivered on August 15, 2025. As you selected Japan Post’s ePacket Light service, delivery may take longer compared to express options.
For future orders, if you need faster delivery, we recommend selecting Express Shipping at checkout.
We truly appreciate your support and look forward to serving you again.
Soul Eater Merch
Got exclusive soul eater merch from these guys and they arrived quickly and safely to the US (within 2 weeks). Exactly what I ordered, and the buying process was smooth via SHOP+3DS2 & appear PCI DSS compliant. I like that there was a new customer coupon available. Customer service responded to my email inquiry timely as well. Thx guys!
5 July 2025
Unprompted review
Reply from Otakupopmall
Thanks a lot for the thoughtful review!
Really glad to hear your Soul Eater items reached you safely and that everything went smoothly from checkout to delivery. We appreciate you noticing the details—we do our best to keep things secure and simple. And we're always here if you’ve got questions or need support. Hope you enjoy the merch!
The candy was perfect
The candy was perfect. My son thoroughly enjoyed the package. Will definitely purchase more in the future.
9 May 2025
Reply from Otakupopmall
Thank you so much for your lovely review! We’re so happy to hear that your son enjoyed the package and that everything was perfect.
We truly appreciate your support and look forward to seeing you again in the future!
Reply from Otakupopmall
Thank you so much! We're so happy your new Sonny Angel found its way to you safely. 💕 Looking forward to welcoming you back to Otaku Pop Mall soon!
Extra Fast Shipping
This was the fastest I have ever received a shipment when ordering from Japan. The item was exactly as described.
14 April 2025
Reply from Otakupopmall
Thank you so much for the great review!
We’re so glad to hear your order arrived quickly and that you loved the item. Your satisfaction means the world to us—hope to see you again soon at Otaku Pop Mall!
Great experience
Item delivered fast, well packed!
Items in good condition, great seller
27 February 2025
Reply from Otakupopmall
Thank you for the kind words! We're so glad everything arrived quickly and in great shape. It means a lot to hear you had a good experience — hope to see you again soon at Otaku Pop Mall!
Fast and trustworthy!
My sonny angels came in 3 days and packed very nicely, even included 2 mini kitkat freebies :3 I hope you’re able to restock on more sonnys soon! love otaku pop mall!
4 February 2025
Unprompted review
Reply from Otakupopmall
Thank you so much for the sweet review! We're so glad your Sonny Angels flew in quickly and safely (with a couple of KitKats for the ride 🍫✨). We’re hoping to restock more Sonnys soon — they’ve been super popular lately! Hope to see you back at Otaku Pop Mall again soon 💖
Reply from Otakupopmall
Thank you so much for your kind words! 😊 We're thrilled to hear that you had a great experience with Otaku Pop Mall. Your support means the world to us, and we're always here to bring you the best service and products.
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