Received my order safely within a reasonable time frame. Care had been taken to insure the goods inside the package were secured to avoid breaking due to rough handling. Inquiries that I had were resp... See more
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i bought a Dominion 2025 calender from your site, i have the tracking number for my package. Email said package shipped on March 7, 2025. Tracking number doesnt work and i haven't recieved any updates... See more
Company replied
Professional and attentive. Made sure I got everything at every step.
Although my order turned out to be a bit late, because of customs, as soon as I asked about it, I got help. Soon after, everything has been sorted, and I got my order. The cover itself has an amazin... See more
Company details
Written by the company
Merchandise for content creators and business. Custom gifts and products for all. Print shop and web2print services, from design to delivery.
Contact info
4 Blenheim Court, Suite #169, Peppercorn Close, PE1 2DU, Peterborough, United Kingdom
- 03302236856
- admin@oohmer.ch
- oscaroscarhotel.com
Professional and attentive
Professional and attentive. Made sure I got everything at every step.
23 April 2025
Order #8643 - Missing Package purchased on Feb 2, 2025
i bought a Dominion 2025 calender from your site, i have the tracking number for my package. Email said package shipped on March 7, 2025. Tracking number doesnt work and i haven't recieved any updates on my package since.
18 March 2025
Reply from OscarOscarHotel Limited
Hi Marquisha, I'm sorry to hear there have been issues with your order. We've had great difficulties in getting packages into the USA since the new administration came in about 6 months ago, as such we've been diverting shipping via our European shipping partners to work around this, which has lead to some delays. Given that this has been more than a month, we're going to chase things up with our courier partners to get this resolved for you as soon as possible. I'd just like to note, after checking your order, you also chose an untracked shipping option "Standard (Untracked)", and as such the information provided by our courier partner is purely for reference (as per our FAQs and T+C pages). We apologise for any inconvenience caused, and although so much of this is out of our hands, we still own it because we want to make it right. Please do reach out to us at admin@oscaroscarhotel.com so that we can resolve this for you.
Update
Well update i did get help i needed and all i have to say is us customs are annoying but i appreciate them for reaching out to get me my package
1 November 2024
Reply from OscarOscarHotel Limited
Dear Moe, we're sorry for the delay with your order. We had responded to your emails in duplicate and explained that the reason why the tracking appeared as delayed was due to an issue with US customs and that the shipping label had been generated automatically at the start of the order process after it was received. We had also agreed to refund your shipping cost, which has been processed by your chosen payment provider. As of the time of writing, I can see USPS is going to be delivering the item today (16-12-24). The only email I can find on file received was on 11/12/24, and if there has been previous contact emails sent then I can only apologise for our software letting us down with this. We have apologised for the delayed caused outside of our control with your shipment and have tried to rectify this as quickly as possible. We work hard as a micro business to try deal with changes to global shipping regulations as they happen, and will continue to improve as time advances.
Body pillow cover order
Although my order turned out to be a bit late, because of customs, as soon as I asked about it, I got help.
Soon after, everything has been sorted, and I got my order.
The cover itself has an amazing print quality, and the material is super nice as well.
12 July 2024
It's a great company to work with
I like working with this company because they are honest even if there's a problem they are upfront about it
15 January 2024
Good Support
While the delivery was relatively late, mostly due to UPS, I do think the support was on point and did reply very fast. I hope the issues you were having with UPS will be fixed in the futur.
Have a Nice day.
22 December 2023
Excellent customer services!
22 December 2023
Technical issues with carrier but was able get everything sorted out.
Update:
Had some issues with my order do to the carriers but the OOH was able to help get it sorted out and ensure everything was put in order. Even with the hiccup (that was out of their control), I look forward to continued purchases and future products.
21 November 2023
Reply from OscarOscarHotel Limited
Hi Ty
We've had a number of shipments bounce back to our office after some unaccounted for changes with our logistics broker. We have sent out various group emails to all customers affected although I have been unable to locate an email send in reply to this from the email address attached to your order. We'll be in touch soon to get this resolved for you asap. Apologies for the delays with your order.
Regards
Smooth sales with tracking
Received my order safely within a reasonable time frame. Care had been taken to insure the goods inside the package were secured to avoid breaking due to rough handling. Inquiries that I had were responded to in a prompt manner. Overall a great shopping experience!
23 November 2023
Had an issue with the delivery taking a…
Had an issue with the delivery taking a while to get to me. They upgraded my shipping and kept me up to date on my order. Great service.
22 November 2023
Good customer service
Good customer service, friendly, and easy to deal with. Although, I have never received any shipping confirmation/details or tracking information from any of the products I have purchased. I am still waiting on an order with no information whatsoever.
23 November 2023
Reply from OscarOscarHotel Limited
Dear tastiburger,
Thank you for the feedback. I have just checked the tracking on your orders and can see there has been some kind of delay with our shipping partners. We'll be in contact with UPS to rectify this and will be in touch to confirm any further progress. Apologies for any inconvenience caused.
Benjamin -OOH
Yo, cheers!
Clearly put a lot of work into the production and presentation of the product. Happy with my purchase :)
16 November 2023
They did an amazing job keeping me informed
They did an amazing job keeping me informed on the packages delivery and status
13 October 2023
The customer service is amazing and…
The customer service is amazing and helpful shame royal mail messed up but all in all I will order more from again
20 August 2023
The person that I’ve had great…
The person that I’ve had great interactions with has been very helpful and reached out immediately after seeing I was having trouble with my order so in short I put my full trust and give me sincerest thanks to the owner
16 August 2023
Unprompted review
Happy with my product
the quality of the pillow and picture is really good. The delivery time took a little while but still good
3 February 2023
Reply from OscarOscarHotel Limited
Hey there! We're really sorry for the delay experienced on your shipment (our main international courier stopping all export services for about a month). Hope you enjoy your product :)
exactly as described!
30 November 2022
Product came in a very good condition…
Product came in a very good condition and support was fast and detailed.
28 November 2022
A very good contact with the seller
A very good contact with the seller, the quality of the product is really great.
10 July 2022
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