Orykas Reviews 

464
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 210 reviews, reviewers had a great experience with this company. Customers frequently mention that the underwear is exceptionally comfortable, highly absorbent, and effectively restores their personal confidence during daily activities. Consumer feedback emphasizes the outstanding quality of the products and the helpful, professional attitude of the support team. Some reviewers were not happy with unexpected delivery delays and strict return rules that make exchanging unopened packages difficult. A few other people also felt that the sizing can be inconsistent or that the absorbent pads feel too bulky. However, the overwhelming majority of buyers remain extremely satisfied with their purchases and overall brand service.

What people talk about most

Product

Users describe positive interactions with product, expressing deep satisfaction with the overall quality,... See more

Quality

Customers had positive experiences with quality, highlighting that the briefs are very comfortable, offer... See more

Order

Consumers find order experiences to be mixed, as some reviewers expressed deep frustration regarding delayed... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, noting that while some consumers experienced... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many consumers praising the helpful and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love the comfort and freedom of not wearing bulky disposable underwear. I wish though the boxer briefs also came in skin tone colors like tan. I am also thrilled to be able to reuse my underwear aga... See more

Company replied

Rated 4 out of 5 stars

I only gave your product to four because I haven’t worn them enough to really appreciate what they can do for me. For example, I attended a university of Oregon football party when they played USC. I... See more

Rated 4 out of 5 stars

At first, I was skeptical about this product. I initially ordered two and tried them out. I was surprised to experience how comfortable they are, and how they basically do a good job. I did find the u... See more

Rated 3 out of 5 stars

Close, but not quite good enough. My Orykas underwear fit me fine around the waist, but the legs were too large for my body. This left gaps through which liquid could escape, reducing the effectivenes... See more

Company replied


Company details

  1. Underwear Store

Written by the company

Orykas designs next-generation absorbent underwear for men and women experiencing bladder leaks. Our mission is simple: to offer a comfortable, discreet, and reusable alternative to traditional disposable protection — without compromising on style. Our products look and feel like regular underwear while featuring advanced multi-layer technology designed to absorb leaks, control odors, and help you stay dry. From light leaks to heavier incontinence, Orykas offers different levels of protection to help everyone regain confidence, comfort, and freedom in everyday life. Already trusted by over 123,000 customers, Orykas puts innovation, product quality, and customer care at the heart of everything we do.


Contact info

3.9

Great

TrustScore 4 out of 5

464 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.9

All reviews

(464)

355 reviews in the last 12 months

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Rated 3 out of 5 stars

Drying them took a long time

Drying them took a long time in the sun.Was told no tumble dry. Will be an issue trying to get them dry in Winter. Other than the drying issue,Product nice and comfortable.

6 February 2026
Unprompted review
Orykas logo

Reply from Orykas

Hello

Thank you for taking the time to share your feedback.

You are absolutely right that we do not recommend tumble drying. This is to preserve the integrity of the absorbent layers and maintain the long-term performance of the garment.

Because of the multi-layer absorbent technology, they can take longer to dry than regular underwear, especially in cooler or more humid conditions. In winter, we generally recommend placing them in a well-ventilated, warm indoor space to speed up the process.

We are very pleased to hear that you find the product comfortable and that you are otherwise happy with it. Comfort and reliability are extremely important to us.

Thank you again for your balanced review.

Kind regards
Alice
Customer Service

Rated 4 out of 5 stars

The two main issues

The two main issues, after surgery, radiotherapy and chemotherapy, it is difficult to control bladder leaks. As I live in Spain, in the summer I can dry my pants in about two days but don’t often use them in the winter because it takes too long. Also my anatomy has altered and can cause side leaks especially when sitting. If the material could be widened this would help. Hope this helps. Mike - 74years old

11 February 2026
Unprompted review
Rated 4 out of 5 stars

The pairs I purchased recently

The pairs I received about six weeks ago fit tight, especially around my butt. The two pair I received several weeks ago fit much better and are more comfortable. In both cases the size was the same, XL

10 February 2026
Unprompted review
Rated 4 out of 5 stars

Best I have found-

They protect----sometimes there is irritation by my junk so I need to change..... not cheap .....but quality product

10 February 2026
Unprompted review
Rated 5 out of 5 stars

I am very happy with the product

I am very happy with the product's performance and practicality (esp the washability - though admittedly they DO take a long time to dry completely...).
I was also impressed by the company's Customer Care team, who answered my small query qickly and effectively.

10 February 2026
Unprompted review
Rated 2 out of 5 stars

The only reason I gave a 2 star rating…

The only reason I gave a 2 star rating was because the product was okay. Their return policy is ridiculous. I am in full agreement with the other reviews citing the return policy as their problem. Bought 5 pair for my husband. He wore 1. He asked me to return/exchange them for a larger size. The other four were in individual packages and never opened. I contacted customer service only to be told that if you opened one that the others couldn't be returned. Their return policy is ridiculous. Put an unbreakable seal on the bags they come in as proof they havent been opened. I am now stuck with $120.00 worth of unwearable underwear. Buyer beware.

9 February 2026
Unprompted review
Orykas logo

Reply from Orykas

Hello

We are sorry to read your review and that the sizing did not work out for your husband.

Our return policy is clearly stated on our website and applies to all orders due to the intimate and hygiene-sensitive nature of our products. Once any part of a bundle has been opened, we unfortunately cannot verify the handling conditions of the remaining items, which is why the full set becomes non-returnable. This policy is in place to protect all customers.

We completely understand how frustrating sizing issues can be. This is precisely why we encourage customers to check our size guide carefully and, if unsure, to contact us before ordering. We respond to every customer personally to help avoid situations like this.

If you would like us to review your specific case again, please respond to our official Trustpilot information request with your order number so we can locate your purchase and ensure everything has been handled correctly.

Kind regards
Alice
Customer Service

Rated 1 out of 5 stars

Order #4871 Very poor customer service.

Order #4871
I have been contacting customer services since 12.01.2026 to try and return an unopened package ordered in error. Alice initially told me that I would be able to return them but since has not replied to any emails. So frustrating and expensive at £89.99

12 January 2026
Unprompted review
Orykas logo

Reply from Orykas

Hello,

Thank you for taking the time to leave your review. I am genuinely sorry for the frustration this situation has caused and I understand how disappointing it must feel.

To clarify things publicly: customer service at Orykas is handled manually by myself alone. As explained in previous emails, I reply personally to every customer, and at times there are delays simply due to the very high volume of messages I have to process. Any delay in response was not intentional, and I apologise if it came across that way.

Thank you for sharing your experience. We do take all feedback seriously and continue to work on improving communication and clarity for our customers.

Kind regards,
Alice
Customer Service

Rated 5 out of 5 stars

Supply of the product was excellent

Supply of the product was excellent. Easily achieved the deadline for delivery.
The product itself is first class. I have a urinary catheter in place, sometime with catheter bags attached. The briefs supplied enabled me to get to Everest Base Camp in Tibet in relative comfort and dealt with leakages very well as they occasionally occurred.
An added bonus was how warm I was in outside temperatures of minus 17 at night.
I cannot thank Alice and her team enough for all the help and consideration o received to help me in my travels.

15 January 2026
Unprompted review
Rated 1 out of 5 stars

Order Number #4557 Kevin Molloy I had…

Order Number #4557 Kevin Molloy I had exactly the same response regarding returning unopened product. I purchased the 5 pack and sadly I ordered the incorrect size. I was hoping to change them. The company policy is no returns. This should be made clear upon purchase/website. Terrible customer service unless you are sure do not purchase from this company. Thank you for your reply as per our original email Only 1 pair of underwear was opened and yet we could not return the other 4 pairs that we unopened.

1 February 2026
Unprompted review
Orykas logo

Reply from Orykas

Hello,

Thank you for your message.

Our return policy is clearly stated on our website and is available in the footer of every page. As explained there, we do not accept returns for intimate garments whose outer packaging has been opened, for obvious hygiene reasons.

This information is fully transparent and not hidden in any way. In fact, some customers contact us before placing an order, and we take the time to explain our return conditions in detail so they can make an informed decision.

To clarify, we are not saying that returns are not allowed at all. We are simply stating that we cannot take back intimate items once their packaging has been opened.

Kind regards,
Alice
Customer Service

Rated 1 out of 5 stars

No returns of unopened items. BE AWARE

Purchased a pack of 5 all individually wrapped Opened and tried on 1 pair and found them hugely uncomfortable. Tried to return the other four unopened pairs and they refused saying it is not their policy to accept returns of unopened items This was not clear on purchase. If returns on unopened items is their policy then each individual pack should have a hygiene seal to prevent this issue of leaving customers with unsuitable items
Very poor company to deal with
If trying for the first time buy a single pair or wave cheerio to your hard earned cash

22 January 2026
Unprompted review
Orykas logo

Reply from Orykas

Hello William

I have asked Trustpilot to reach out to you for further information so I can track down your order and our potential email exchanges.

Kind regards
Alice

Rated 4 out of 5 stars

This is my first try with this type of…

This is my first try with this type of product.
This is my first try with this type of product. They will take some getting used to used to with the bulky feel and added warmth. I got them mainly for travel times when a bath may not be available when I need it. Should do the trick though

24 January 2026
Unprompted review
Orykas logo

Reply from Orykas

Hello Jeffrey

Thank you for sharing your experience.

You are absolutely right because our underwear is designed to absorb a significant amount of liquid, there is an added layer structure, which can feel warmer or bulkier at first. Most customers find that this sensation becomes more natural over time, especially once they get used to when and how to change them.

We are glad to hear they should suit your needs for travel, which is exactly one of the situations they were designed for. Thank you for giving Orykas a try and for your thoughtful feedback.

Kind regards
Alice
Customer Service

Rated 1 out of 5 stars

NOT worth the costs

NOT worth the costs, period! Bulky and uncomfortable! Caused skin irritation, even though they were washed and dried per instructions included with the package. I knew it was a gamble buying stuff advertised on Social Media and shipped from out of Country, so lesson learned. AVOID wasting your money on these overpriced garments!

16 January 2026
Unprompted review
Orykas logo

Reply from Orykas

Hello Larry

We are sorry to hear that the product did not meet your expectations and that you experienced discomfort.

Orykas underwear is designed primarily for protection and absorbency.

To absorb up to 300 ml of liquid, the underwear must include a specific number of absorbent layers. These layers are essential to ensure effective protection and prevent leaks.

We design the absorbent core to be as thin as technically possible while still doing its job. It is made from bamboo-based materials chosen for their softness, breathability, and absorbency. However, a certain level of thickness is unavoidable if the product is expected to reliably absorb that volume of liquid.

We appreciate you taking the time to share your feedback. Reviews like yours help future customers make informed decisions and help us continue improving our products.

Kind regards
Alice
Customer Service

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