The company should have given me a heads up that it had to come from the manufacturer to them. I couldn't figure out why it was taking so long. I DO appreciate that they had the gentleman put it into... See more
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Ordered a dinette set in February and was told several weeks later it was on backorder, was willing to wait until it was back in stock. Then late May was told it was discontinued so we picked out anot... See more
Website was easy to navigate Best prices overall Delivery charge was still applied even with my large order though Opted for white glove service and planned on paying extra for that but charges on... See more
Jeremy helped us purchase our new couch and he was excellent. He was very patient with alllllll my questions since I’m extremely picky with large purchases. Their prices were so much lower than Ashley... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Living Room Furniture Store
- Mattress Store
- Outdoor Furniture Store
- Sofa Store
About Ornate Home Furniture and Mattress
Written by the company
About Ornate Home Furniture and Mattress
Ornate Home Furniture and Mattress is a fast-growing nationwide furniture and mattress retailer established in 2021 with a simple mission: deliver quality home design at fair, transparent prices. Since launch, our sales have consistently grown as more customers choose Ornate Home for a smooth, trustworthy shopping experience.
Our primary showroom is located in Santa Ana, California, with a second showroom in Charlotte, North Carolina. Supported by distribution centers across the United States, we provide dependable nationwide delivery—including white-glove options—from coast to coast.
Brands & Selection
Shop 50+ brands across mattresses and every furniture category—from everyday favorites to luxury collections.
- Luxury & Premium: Bernhardt, Tempur-Pedic, Universal, Sarreid, Crestview
- Popular & Value: Ashley, Furniture of America (FOA), ACME, Coaster, Crown Mark, Westcoaster
Flexible Pay-Over-Time
Furnish your dream home today—pay over time. No hidden fees. No surprises.
Furnish your dream home today—pay over time. No hidden fees. No surprises.
Real-Time Order Monitoring
Track every step with confidence—from checkout to delivery.
Track every step with confidence—from checkout to delivery.
Talk to Real Furniture Experts ⭐
Get personal, no-pressure help from our design team—tailored to your needs.
Get personal, no-pressure help from our design team—tailored to your needs.
From first click to final delivery, Ornate Home is built around human support, reliable logistics, and a carefully curated selection—so you can create a space you’ll love, without the stress.
The Ornate Home Promise
Written by the company
- Real Experts. Reliable Delivery. Fair Prices.
- At Ornate Home, we make furnishing your home simple and stress-free. Since 2021, thousands of customers across the U.S. have trusted us for quality furniture, transparent pricing, and dependable nationwide delivery. With our primary showroom in Santa Ana, CA and distribution centers across the country, we deliver coast to coast — including white-glove options. You’ll also work with real furniture and design experts who provide personalized, no-pressure guidance every step of the way. Flexible pay-over-time options, real-time order tracking, and a curated selection from 50+ trusted brands mean you can shop with confidence — and without surprises.
Contact info
2235 N Tustin Ave, 92705, Santa Ana, United States
- (844) 955-3399
- support@ornatehome.com
- ornatehome.com
3.9
Great
350 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 15% of negative reviews
Typically takes over 1 month to reply
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Experience and price were good but I am…
Experience and price were good but I am so confused on delivery.
27 May 2026
Good company
I was searching for a particular piece of furniture and ordered it from Ornate Home Furniture due to their competitive prices. Then I found out that my husband already ordered the same piece from another vendor. Customer service canceled my order and issued a refund with no issues. They actually have a phone number to call to Customer Service representative and talk to a person, it’s a rare feature now. I’m absolutely satisfied with the company’s products, prices and customer service. I highly recommend Ornate Home Furniture.
27 May 2026
Fantastic experience
Easy to communicate with driver! Was delivered quickly and came wrapped not damaged, and unloaded into my garage per my request of not being home upon delivery. The prices are great, I had been looking at this sectional at Ashley and other places online for quite a bit before purchasing, and their prices are spectacular in comparison to Ashley. Customer service was great. Their payment options great, their whole team really made it a great experience from start to finish. I will definitely be ordering from them again! 10/10 recommend!
25 May 2026
3 month runaround.
Ordered a dinette set in February and was told several weeks later it was on backorder, was willing to wait until it was back in stock. Then late May was told it was discontinued so we picked out another set that was $10.00 higher but had to pay $100.32 in difference.
28 May 2026
Delivery Service
With the purchase we were notified of a delivery window. We let the retailer know we would be out of town during that time. A few days later, and approx 2 weeks prior to the delivery window they gave us, we received a text from AIT Worldwide saying the item was on a truck and would be delivered in two days. We notified them that we were not home. They said they would hold the items in a local warehouse. It took me multiple phone calls with 30-45 minute wait times to reschedule delivery because they were not sure where our product was. They finally located the product, scheduled the delivery only to have the warehouse closed when the white glove delivery contractor went to pick it up. The white glove delivery contractor Jesse was amazing. Jesse worked with the warehouse and ensured our delivery arrived the following day. Jesse was the only pleasant part of the process.
15 May 2026
Great deals without the sales hassle
Great deals without the sales hassle. Quick and courteous delivery service as well. We easily saved $1200.00 off the price tag offered by a competitor store.
22 May 2026
Ordered online
Ordered online; delivered wrapped and good condition. Love the sofa living room set. Delivered on time and driver put where I wanted. Looks great!
19 May 2026
Five stars across the board!
Very helpful with all questions and concerns during purchase. Customer service was also fast and courteous when I wanted to change the color on my order. Five stars across the board!
19 May 2026
ALL GOOD
Very industrious and competent delivery persons . They did an outstanding job while being cordial and respectful . Order was delivered early and the Benchcraft bedroom suite was high quality substantial furniture . Ornate was an excellent online retailer .
18 May 2026
I wish I can return my order that took…
I wish I can return my order that took over a month before got delivered to my new place. I ordered Chasemore loveseat and couch. I expected a faux leather since it is in the description that its a faux leather. What I got is microfiber which I dont like. Dont ever buy stuffs in this company!
7 May 2026
Unprompted review
Good quality and fast delivery.
15 May 2026
Great product
Great product. Customer service was so friendly and helpful. Quick delivery.
11 May 2026
Cheapest prices and friendly service.
I found the same item a little cheaper and Ornate was quick to match the price. They were very friendly and speedy on getting my deal completed.
11 May 2026
Delivery service
Tracking said my order was shipped 05/05 and havent received my order til now 05/14. Long queue for customer service. The warehouse cancelled scheduled delivery because they said the items were not labeled.
6 May 2026
I had an excellent experience…
I had an excellent experience working with Ornate Home Furniture and Mattress and a huge part of that was because of the outstanding customer service I received. From start to finish, Anne was professional, responsive, and genuinely committed to making sure everything went smoothly.
What really stood out was the level of care and attention she gave throughout the ordering and delivery process. She answered questions promptly, kept me informed, and made me feel valued as a customer rather than just another order number. Her positive attitude and willingness to go the extra mile truly made the entire experience worthwhile.
It’s rare to come across someone who provides this level of service today, and it made a lasting impression. Because of the stellar customer service alone, I would absolutely order from this company again and highly recommend them to others.
The furniture I ordered from Ornate was absolutely worth it. The price was reasonable, and the quality was top-notch. It arrived on time, and it looks stunning in my bedroom. I highly recommend Ornate for anyone looking for high-quality furniture at a reasonable price.
18 April 2026
Unprompted review
I still have not received my coffee…
I still have not received my coffee table. I ordered on 4/3 and it's been over a month.
Where is it?
3 April 2026
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