They charged me an unauthorised auto-renewal for 4 weeks, which I never approved. Now, when I request a refund and cancellation, they are not even providing the right guidance. First, they charged... See more
Company replied
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Review summary
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Reviews shaping this summary
Edit: Ornament did reach out and offered a full refund which I thank them for. Therefore I have given them three stars for customer service. The issues with the app are still there but Ornament says... See more
Company replied
App is very easy to use. But difficult to contact customer service to cancel my prescription. Thank you. Without this review my concern regarding my account will not be acted upon.
Company replied
I have to update my review three days ago. Finally, when I fight through support by AI and join human operator, all go well. Refund money was fast and smooth. Only I have to give only 4 stars because... See more
Company replied
Company details
Written by the company
Ornament simplifies tracking your and your family’s health. Get advice on checkups, health insights, results, and more! If you’re experiencing any issues with your subscription or the app, please contact us at support@ornament.health before leaving a review. We’ll get back to you as quickly as possible and do our best to resolve the issue.
Contact info
Schindellegistrasse 3, 8808 , Pfäffikon SZ, Switzerland
- support@ornament.health
- ornament.health
Your Personalized Health Coach
3.3
Average
454 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It’s a great app
It’s a great app
Very helpful
Customer Service it is at a professional level
30 June 2026
Reply from Ornament
Hello!
Thank you so much for your wonderful review. We're delighted to hear that you find Ornament helpful and that you had a great experience with our customer support team.
Your kind words mean a lot to us and motivate us to keep improving every day.
Stay healthy,
The Ornament Team
Reply from Ornament
Hello!
Thank you for your positive review. We're delighted to hear that you find Ornament helpful for monitoring your health and staying informed about important changes over time.
Thank you for your trust and support — it means a lot to our team.
Stay healthy,
The Ornament Team
Phenomenal app for tracking bloodwork
15 May 2026
Reply from Ornament
Hello! Thank you so much for your wonderful feedback and for taking the time to share your experience with Ornament. We’re incredibly happy to hear that you enjoy using the app for tracking your bloodwork.
Our goal is to make health insights clear, convenient, and truly useful, so messages like yours mean a lot to our whole team. Thank you for your trust and support!
If you ever have any questions or need assistance, we’ll always be here and happy to help.
Stay healthy,
The Ornament Team
Kind team and quick problem solving
I was wrongly charged for a subscription. But after reaching out to the support team, they were very kind and helpfull. Within an hour I was refunded, no questions asked.
10 May 2026
Unprompted review
Reply from Ornament
Hello! Thank you so much for sharing your experience. We are thrilled to hear that our support team could resolve the billing issue quickly and efficiently for you. Providing kind and helpful service is our top priority, and your feedback truly means a lot to us. If you ever need anything else, we’re always here to help!
Stay healthy,
The Ornament Team
Greate to effortlessly consolidate labs…
Greate to effortlessly consolidate labs data for entire family
7 January 2026
Unprompted review
Reply from Ornament
Hello!
Thank you for your feedback! We are thrilled to hear that you find it effortless to consolidate your family's lab data in one place. It is our goal to make health management simple for everyone.
Stay healthy,
The Ornament Team
Serge was very helpful with all the…
Serge was very helpful with all the requests
6 May 2026
Unprompted review
Reply from Ornament
Hello!
We are very pleased to receive your positive feedback about our support team—thank you very much!
We are always here to help you with any questions you may have in the future.
Best regards,
The Ornament Support Team
It charges you with unintended…
It charges you with unintended subscription and the Ai assistance and all these were a huge waste of time and energy without helping anything in cancelling the subscription and getting a refund. It really annoyed me.
3 May 2026
Unprompted review
Reply from Ornament
Hello Muqadas,
Thank you for your feedback. My name is Serge, and I represent the Ornament Support Team.
Let me take a closer look at the issue you described — I will do my best to help you resolve it. For this, I will need your email address. Please send it via the Trustpilot form or directly to sergey.remeslo@ornament.health.
Kind regards,
Ornament Health Team
Positive resolution and good customer support.
Update after fist feedback. Positive resolution and after all good customer support.
I initially had a confusing experience during checkout where an additional product was added, and I did not receive a confirmation email or the expected content. This caused some frustration at first.
However, after reaching out, the company reviewed the situation and has now acknowledged the issue and confirmed a full refund. I really appreciate that they took the matter seriously and worked towards a fair resolution.
This experience shows that while there may be some improvements needed in the checkout process and communication, the company is willing to take responsibility and resolve problems when they arise.
Thank you for addressing the issue, I look forward to receiving the refund and will update if needed.
2 May 2026
Unprompted review
Reply from Ornament
Hello Shannon,
Thank you for sharing your experience, and we sincerely apologize for the frustration and inconvenience this situation caused.
We have reviewed your case and confirmed that the charges have been fully refunded. Please note that it may take 5–10 business days for the funds to appear in your account, depending on your bank.
We’re also sorry to hear that your experience with customer support did not meet expectations. Your feedback has been shared with our team so we can continue improving both the purchase flow and the support experience.
If the issue has now been resolved, we would greatly appreciate it if you considered updating your review.
Stay healthy,
The Ornament Team
I didn’t get anything and i hope you…
I didn’t get anything and i hope you didn’t charge me or this will be a problem
1 May 2026
Reply from Ornament
Hello Sivan,
Thank you for your feedback. We’re sorry for the concern this situation caused. We have reviewed your case and confirmed that your payment has been refunded. Please note that it may take 5–10 business days for the funds to appear in your account, depending on your bank.
If the issue has been resolved, we would really appreciate it if you considered updating your review.
Stay healthy,
The Ornament Team
Amazing App to upload all your old and…
Amazing App to upload all your old and new blood tests to get a detailed overview of your past history in each test you did with graphs and numbers. It is not perfect yet so you might have to correct some entries. But I highly recommend it
1 May 2026
Reply from Ornament
Hello Jyad!
Thank you so much for your detailed and thoughtful review. We’re really glad to hear that Ornament helps you organize and better understand your blood test history through graphs and trends.
We also appreciate your honest feedback about correcting some entries — our team is continuously working on improving recognition accuracy and the overall experience.
Thank you for recommending Ornament and supporting us.
Stay healthy,
The Ornament Team
1.I can keep my medical documents such…
1.I can keep my medical documents such as blood analyses etc. in one place right at the tips of my fingers. The digitization is straightforward and very high quality.
2. It suggests me based on my check ups to pay attention to specific items. Reminds me that I can and must take care of my health.
2 May 2026
Reply from Ornament
Hello!
Thank you so much for your thoughtful review. We’re very happy to hear that Ornament helps you keep your medical records organized and makes it easier to stay informed about your health.
It means a lot to us that you find the insights and reminders useful in taking care of yourself. Thank you for your trust and support.
Stay healthy,
The Ornament Team
If I could give negative stars I would
If I could give negative stars I would. Horrible experience with the auto-renewal and refund process. I have had login issues where once you enter your email address it sits thinking without nothing happening, they haven't charged my account and still will not issue the pending withdraw. I have tried to log in for days sometimes being successful, others not so much.. Do not recommend!
23 April 2026
Unprompted review
Reply from Ornament
Dear Liz Garcia,
Thank you for your feedback!
My name is Victor, and I’m part of the Ornament app support team. I’m sorry to hear about your experience — that definitely shouldn’t be happening.
Login issues like the one you described can sometimes be related to temporary technical errors or connectivity problems, and we’d really like to look into this for you. Regarding the charge and the pending withdrawal, we’ll need to review your account details to understand exactly what произошло and help resolve it.
Please send your email through the Trustpilot form or contact me directly at victor.danilin@ornament.health
. I’ll personally check everything and do my best to sort this out for you as quickly as possible.
Stay healthy,
The Ornament Team
I have a problem syncronizing the appa…
I have a problem syncronizing the appa with Garmin.
I' m waiting for a solution but my rating is High because I'm referring to the customer experiences: I have received immediate answers in the whatsapp and email chat.
Hope that the problem will be fixed.
19 April 2026
Unprompted review
Reply from Ornament
Hello! Thank you for your review! My name is Victor, and I represent the Ornament app support team. It’s important for us to look into the situation you described and assist you.
Please contact me at victor.danilin@ornament.health
or send your email via the Trustpilot form so I can review everything and offer a solution.
Best regards,
Victor
Ornament
After purchasing the food plan from…
After purchasing the food plan from you, I started receiving messages from Visa suggesting that someone was using my card details, so I suspect fraud. What do you think?
17 April 2026
Unprompted review
Reply from Ornament
Hello! Thank you for your feedback!
My name is Victor, and I’m part of the Ornament app support team. Our app has over 2 million downloads and is not a scam.
Most likely, the charge occurred because you currently have an active subscription to our app. Please send your email via the Trustpilot form or contact me directly at victor.danilin@ornament.health
. I will review the payment details, assist you promptly, and do my best to resolve the issue as quickly as possible.
****
Updated response to the review dated 23.04.26
Hello,
Unfortunately, we were unable to identify you as our user due to insufficient information provided. If the issue is still актуal, please send us your email via the Trustpilot form or contact us directly at victor.danilin@ornament.health
— we will be happy to assist you.
Best regards,
Victor
Ornament Team
Charged without notice, refund refused
I signed up for a small trial charge and decided not to continue — the app was not what I expected. I was then charged 145 ILS for an automatic renewal with no prior notification. When I contacted support requesting a refund, they refused and closed the chat. There is no clear cancellation option in the app, and the subscription is not managed through the App Store. Misleading billing practices and poor customer service.
---
Update: After leaving this review, I was contacted by Victor from the support team who personally reviewed my case and issued a full refund. Appreciated the resolution, though it shouldn’t have required a public review to get there.
15 April 2026
Unprompted review
Reply from Ornament
Dear Liron Cherna,
Thank you for your feedback. As soon as we saw your review (please note that reviews are published with a delay of up to 2 hours), we immediately contacted you to clarify the details and locate your account in our system.
The charge was made for an active subscription. Please note that you can cancel it at any time on our website: https://account.ornament.health/?source=support
.
We have already issued a refund and canceled your subscription.
We apologize if anything was unclear. We have also shared your feedback with our product team. We would appreciate it if you could reconsider your rating — it’s very important for us to address such situations and resolve any issues promptly.
Best regards,
Ornament Team
Love the app, radiology result uploads would be great.
It would be great if reports of radiology could be included for a better health profile outlook. A family member was diagnosed with stage 4 hepatic cirrhosis so I searched high and low for a way to track her labs and radiology. This app is great and I love the trend view breakdowns and being able to enter daily information. If I could upload radiology results her health profile would look very different. Im still learning this app so I could be missing other options as well. I also feel like there is a place to put in already diagnosed conditions but im probably just not seeing it, I dont know.
6 April 2026
Unprompted review
Reply from Ornament
Hello! Thank you for your review! We appreciate your idea of adding radiology reports to the health profile — it could definitely enhance the overall health picture. Your suggestions will be passed on to the team for consideration in future updates.
Stay healthy,
The Ornament Team
Great response time
There was a great turnaround for a resolution and responses
8 April 2026
Unprompted review
Reply from Ornament
Hi! Thank you for your positive feedback! We're glad we could help and that you're satisfied with our services. If you need any assistance, we're always here to help!
Stay healthy,
The Ornament Team
Took my money when I did not sign up…
Took my money when I did not sign up for subscription. Said I signed up to the webpage not the app?
Then they say they have been in contact to rectify but they have been in contact to say that I wont get my money back. Terrible app - DO NOT USE IT.
8 April 2026
Unprompted review
Reply from Ornament
Hello! Thank you for your feedback. We’re sorry to hear about this situation. We’ve already reached out to you via email and requested some additional details. Please reply at your convenience so we can review everything as quickly as possible and resolve the issue. We’ll do our best to assist you and sort this out promptly.
Stay healthy,
The Ornament Team
Reply from Ornament
Dear Susan Morales,
Thank you for your positive feedback! We're glad we could help and that you're satisfied with our services. If you need any assistance, we're always here to help!
Stay healthy,
The Ornament Team
Reply from Ornament
Hello! Thank you for your feedback! We're sorry to hear that it's not the right fit for you, but we're glad to know that our team was able to assist you effectively. If you ever need help in the future, don't hesitate to reach out
Stay healthy,
The Ornament Team
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