Edit: Ornament did reach out and offered a full refund which I thank them for. Therefore I have given them three stars for customer service. The issues with the app are still there but Ornament says... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
It is very complicated to put new exames, many times it goes wrong and responses are different than it should be. i was trusting the analysis 100% but found out not really accurate
Company replied
Probably a good app for the US market but the barcode scanner doesn't recognise alot of British packages and it's calorie/nutrition figures don't match up. It's hard to create a dish that will be por... See more
Company replied
App is very easy to use. But difficult to contact customer service to cancel my prescription. Thank you. Without this review my concern regarding my account will not be acted upon.
Company replied
Company details
Written by the company
Ornament simplifies tracking your and your family’s health. Get advice on checkups, health insights, results, and more! If you’re experiencing any issues with your subscription or the app, please contact us at support@ornament.health before leaving a review. We’ll get back to you as quickly as possible and do our best to resolve the issue.
Contact info
Schindellegistrasse 3, 8808 , Pfäffikon SZ, Switzerland
- support@ornament.health
- ornament.health
Your Personalized Health Coach
3.5
Average
492 reviews
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Replied to 100% of negative reviews
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this app is not what should be is too…
this app is not what should be is too complicated please help me protect my dates and get refund
14 October 2026
Unprompted review
I have been struggling to get a code…
I have been struggling to get a code just to start, but I don’t receive any in my email. I feel I should just cancel as it’s pointless. I have tried to send emails but I get deferent people all the time it’s really frustrating.
11 October 2026
Unprompted review
Reply from Ornament
Hi Mpho,
I’m Elena from the Ornament support team. I’m really sorry you’ve had so much trouble getting started. Not receiving the login code is frustrating, and having to explain the situation to different people every time only makes it harder.
In the meantime, please check your Spam or Promotions folder, as the code sometimes ends up there. If it’s not there either, write to me directly at elena.bykova@ornament.health and include the email your account is registered to. I’ll personally take care of your case from start to finish, so you won’t have to repeat yourself again.
Very good 💯🫰🏻
13 October 2026
Reply from Ornament
Thank you so much for your wonderful review and 5 stars! 💯 We’re truly happy to hear you enjoy Ornament. Your support means a lot to our whole team and inspires us to keep making the app even better.
I’m Elena from the Ornament support team. If you ever have questions or ideas, feel free to write to me directly at elena.bykova@ornament.health. I’ll be glad to help!
Terrible customer service and unfair…
Terrible customer service and unfair subscription practices
I tried Ornament Health, didn’t find it useful, and stopped using it after the first few days.
I forgot to cancel my subscription, expecting the promised reminder three days before renewal. No reminder arrived, but the charge certainly did.
Within 10 minutes of being charged, I cancelled and requested a refund. I hadn’t used the app at all during the new billing period. Support repeatedly refused, hiding behind their no-refund policy instead of showing even the slightest customer consideration.
For such an expensive subscription, this level of customer service is unacceptable.
A tip for everyone: When you try to cancel, Ornament may offer to reduce your subscription to as little as €5/month forever. Apparently, that’s how much they’re willing to charge when they’re afraid of losing you.
Definitely not a company I’d recommend or trust with another subscription.
4 October 2026
Unprompted review
Reply from Ornament
Hi,
I’m Elena from the Ornament support team. I’m truly sorry to hear about your experience. I understand how frustrating it is to be charged for a renewal you didn’t expect, especially when you were counting on a reminder and hadn’t used the app in the new billing period. I’m also sorry that your conversation with our support team left you feeling unheard. That’s not the experience we want anyone to have.
Please write to me directly at elena.bykova@ornament.health and include the email your Ornament account is registered to. I’ll personally review your case and get back to you with possible solutions. I would really like to make things right and change your impression of your experience with us.
I wish the first month be a free for…
I wish the first month be a free for weight loss plan to see if i make progress or not
10 October 2026
Reply from Ornament
Thank you for your feedback and for sharing your wish! We completely understand that you’d like to be sure the weight loss plan works for you before paying for it.
Creating personalized plans, keeping our health insights accurate and constantly improving the app takes real work from our team of developers and health experts, so unfortunately we can’t offer the plan for free. We want every user to see real value from it, and we’re always here to help you get the best results.
If you’d like to learn more about how the plan works or whether it suits your goals, feel free to write to our support team at support@ornament.health. We’ll be happy to answer all your questions!
Reply from Ornament
Thank you so much for your amazing review and 5 stars! We’re very happy to hear that you’re enjoying Ornament. Your feedback means a lot to our team and motivates us to keep improving the app.
If you ever have any questions, suggestions, or need assistance, please feel free to contact us at support@ornament.health. We’ll be happy to help!
Reply from Ornament
Hi Ed,
Thank you for sharing your feedback. We’re sorry to hear that Ornament left you with this impression.
We’d really appreciate it if you could tell us a little more about what felt unclear or disconnected and what you expected from the app instead. Understanding which features or parts of the experience didn’t work for you would help us improve Ornament.
You can share more details with us at support@ornament.health. We take this kind of feedback seriously and would be glad to hear your suggestions.
Refound
On September 17, I requested the cancellation of my subscription. However, I was still charged for the automatic renewal.
I kindly request an urgent refund of this charge.
Today, I requested the cancellation of my subscription once again. However, when I accessed my account, the subscription was still active and set to renew automatically on October 29. I submitted the cancellation request again, and it now appears as paused. However, I do not want the subscription to be paused—I want it to be canceled immediately, and I want a full refund.
Therefore, I am requesting both an immediate cancellation of my subscription and a refund of the renewal charge.
I look forward to your prompt response.
17 September 2026
Unprompted review
Reply from Ornament
Dear Fernanda,
My name is Elena, and I’m a member of the Ornament Support team. I’m very sorry to hear about your experience, especially since you had already requested to cancel your subscription but were charged again and later saw the subscription as paused rather than cancelled.
I would like to personally look into what happened, check the cancellation and renewal charge, and make sure your request is properly resolved.
Please contact me directly at elena.bykova@ornament.health and include the email address associated with your Ornament account. I will personally review your case and do my best to help resolve the situation.
Amazing service ❤️
1 October 2026
Unprompted review
Reply from Ornament
Thank you so much for your wonderful 5-star review! We’re delighted to hear that you had a great experience with our service. Your kind words mean a lot to our team. If you ever have any questions or need assistance, please feel free to contact us at support@ornament.health. We’re always happy to help.
Reply from Ornament
Thank you so much for your 5-star review! We’re delighted to hear that you find Ornament useful and appreciate the new features we continue to add. Your feedback means a lot to our team and motivates us to keep improving. If you ever have questions or suggestions, please contact us at support@ornament.health.
Reply from Ornament
Thank you so much for your 5-star review, Kayla! We’re delighted to hear that you love Ornament. Your support means a lot to our team and motivates us to keep improving the app and adding new features. If you ever have any questions or suggestions, please feel free to contact us at support@ornament.health.
Reply from Ornament
Hi Cam,
My name is Elena from Ornament Support. Thank you so much for taking the time to share your experience with us. I’m really glad to hear that Ornament has been helpful to you and has supported you during the past few months. Feedback like yours means a lot to our team.
If you ever have any questions, need assistance, or would simply like to share more feedback, please feel free to contact me personally at elena.bykova@ornament.health. I’ll be happy to help.
Thank you again for your trust in Ornament and for your kind review.
Best wishes
Reply from Ornament
Thank you so much for your wonderful feedback, Maria! My name is Elena, and I represent the Ornament Support team. We’re very happy to hear that you’re enjoying Ornament, and we truly appreciate you taking the time to share your experience.
If you ever have any questions or need any assistance, please feel free to contact me directly at elena.bykova@ornament.health. I’ll be happy to help.
I love it and it’s very helpful and…
I love it and it’s very helpful and peaceful for ur mind
12 September 2026
Reply from Ornament
Thank you so much for sharing your feedback! My name is Elena, and I represent the Ornament Support team. I’m very happy to hear that you love the app and find it helpful and reassuring. It means a lot to us to know that Ornament has had a positive impact on your experience.
If you ever have any questions, suggestions, or if there is anything I can personally help you with, please feel free to contact me directly at elena.bykova@ornament.health. I’ll be happy to help.
Reply from Ornament
Thank you for sharing your feedback! My name is Elena, and I represent the Ornament Support team. I’m very glad to hear that Ornament has been helpful in researching and better understanding your lab results. We truly appreciate you taking the time to share your experience.
If you have any questions, suggestions, or if there is anything I can personally help you with, please feel free to contact me directly at elena.bykova@ornament.health. I’ll be happy to assist you.
Customer service is top notch
Customer service is top notch. Handled my queries very fast. Impressive! The app was ok, lots of info. 👍
12 September 2026
Unprompted review
Reply from Ornament
Hello, Fyan!
We’re very happy to receive your positive feedback about our Support Team — thank you so much!
We’re always here to help if you have any questions in the future.
Kind regards,
Ornament Health Support Team
There is no Arabic language option.
12 September 2026
Reply from Ornament
Hello, my name is Elena and I represent Ornament Support. I’m very sorry about your experience. I would personally like to look into your case and find a solution. Please contact me directly at elena.bykova@ornament.health, and I’ll be happy to assist you.
Reply from Ornament
Thank you for sharing your feedback. We’re sorry to hear that the price and the service did not meet your expectations.
We sincerely hope that the way our Support team handled your request and provided a full refund helped improve your overall experience with Ornament.
If you have any further questions or if there is anything else I can personally assist you with, please feel free to contact me directly at elena.bykova@ornament.health. I’ll be happy to help.
Thank you for letting me know about my…
Thank you for letting me know about my heart and everything else I would like to have another free trial of this thank you
5 September 2026
Reply from Ornament
Thank you so much for your wonderful 5-star review, Billie! We’re very happy to hear that Ornament has helped you learn more about your heart and better understand your health. It means a lot to us to know that you found the app useful.
Regarding another free trial, please contact our support team at support@ornament.health using the email associated with your account. We’ll be happy to check your account and see what options may be available for you.
Thank you again for choosing Ornament and for taking the time to share your experience with us. We truly appreciate your support!
Elena was beyond helpful.
I signed up for a one month subscription. They took money the next month. When I queried it they stated it's automatic renewal. I feel this was not disclosed properly. I am still struggling to get them to refund it
4 September 2026
Unprompted review
Reply from Ornament
Dear Jenwin,
My name is Elena, and I represent the Ornament Support team. I’m very sorry to hear about your experience and that you’re still having difficulties resolving the refund issue.
I would like to personally review your case and see what I can do to help. Please contact me directly at elena.bykova@ornament.health, preferably from the email address associated with your Ornament account.
I will personally review your subscription, the renewal payment, and your previous communication with our support team and do my best to find a satisfactory solution for you.
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