Very useful app! It’s easy to track my meals, store my lab results, and monitor changes in my health markers. I really like having everything in one place, along with helpful personalized recommendati... See more
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I’ve been using Ornament for a while now, and it has genuinely transformed the way I manage my health and life. First of all, it’s an incredible tool for organizing medical data. I keep all of... See more
Company replied
I cancelled my subscription in the app but I didn't receive an email for cancellation or a receipt for the money paid for the trial period. Less than a month later, they took a lot of money from my ac... See more
Company replied
It is very complicated to put new exames, many times it goes wrong and responses are different than it should be. i was trusting the analysis 100% but found out not really accurate
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Company details
Written by the company
Ornament simplifies tracking your and your family’s health. Get advice on checkups, health insights, results, and more! If you’re experiencing any issues with your subscription or the app, please contact us at support@ornament.health before leaving a review. We’ll get back to you as quickly as possible and do our best to resolve the issue.
Contact info
Schindellegistrasse 3, 8808 , Pfäffikon SZ, Switzerland
- support@ornament.health
- ornament.health
Your Personalized Health Coach
3.6
Average
410 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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A game-changer for my family's health and my personal weight loss journey!
I’ve been using Ornament for a while now, and it has genuinely transformed the way I manage my health and life.
First of all, it’s an incredible tool for organizing medical data. I keep all of my numerous lab test results as well as my child’s tests in the app. Being able to track dynamics and see clear visual trends over time gives me total peace of mind as a parent and as an individual.
Secondly, the calorie tracker is amazingly convenient! The food recognition feature works seamlessly via photo, or you can simply use voice dictation to log your meals. This friction-free logging helped me completely reshape my eating habits. Thanks to this, I managed to lose around 15 kg in 8 months! Of course, I also incorporated regular workouts, but everything started with getting my nutrition under control—and Ornament made that possible.
I couldn't be happier with the results. Highly recommend this app to anyone looking to take full control of their family's health and wellness!
10 July 2026
Reply from Ornament
Hello!
Thank you so much for taking the time to share such a thoughtful and detailed review. It means a lot to us to know that Ornament has become a valuable part of both your family's healthcare and your personal wellness journey.
We're especially happy to hear that tracking lab results over time has given you greater confidence in managing your family's health, and congratulations on your incredible achievement of losing 15 kg! Knowing that our calorie tracker and food logging features have helped you build healthier habits is truly inspiring for our entire team.
Thank you for your trust, support, and recommendation. Feedback like yours motivates us to keep making Ornament even better.
Stay healthy,
The Ornament Team
Very useful app
Very useful app! It’s easy to track my meals, store my lab results, and monitor changes in my health markers. I really like having everything in one place, along with helpful personalized recommendations. The app is simple to use and has become a great tool for taking better care of my health. Highly recommend!
10 July 2026
Reply from Ornament
Dear Evgeniia,
Thank you so much for your wonderful review!
We truly appreciate you taking the time to share your experience. It means a lot to us to know that Ornament helps you track your meals, store your lab results, monitor your health markers, and receive personalized recommendations.
Your kind words and recommendation are incredibly encouraging for our team and inspire us to keep improving the app and making it even more useful for our users.
Stay healthy,
The Ornament Team
transporting data is tricky
It is very complicated to put new exames, many times it goes wrong and responses are different than it should be.
i was trusting the analysis 100% but found out not really accurate
8 July 2026
Reply from Ornament
Hello, Vera!
Thank you for your feedback! My name is Sergey, and I represent the Ornament Support Team.
We would like to take a closer look at the situation you described.
Please contact us by email at support@ornament.health or through the app by going to More → Contact Support.
Kind regards,
The Ornament Health Support Team
thieves
I cancelled my subscription in the app but I didn't receive an email for cancellation or a receipt for the money paid for the trial period. Less than a month later, they took a lot of money from my account this time without any notice or without sending me a receipt by email. They are thieves!
8 July 2026
Unprompted review
Reply from Ornament
Hello,
We're sorry to hear about your experience. We'd like the opportunity to review your case and understand what happened with your subscription and the charge.
Please contact us at anetta.tykhonova@ornament.health using the email address associated with your purchase. We'll investigate the issue carefully and do our best to help resolve it as quickly as possible.
Stay healthy,
The Ornament Team
A Must-Have App: You Won't Regret This Download!
This is a truly helpful application that I highly recommend everyone use.
5 July 2026
Reply from Ornament
Hello!
Thank you for your positive review of the Ornament app! We’re glad you found the app useful. Thank you for sharing your feedback.
Best regards,
The Ornament Health Team
It’s a great app
It’s a great app
Very helpful
Customer Service it is at a professional level
30 June 2026
Reply from Ornament
Hello!
Thank you so much for your wonderful review. We're delighted to hear that you find Ornament helpful and that you had a great experience with our customer support team.
Your kind words mean a lot to us and motivate us to keep improving every day.
Stay healthy,
The Ornament Team
Reply from Ornament
Hello!
Thank you for your positive review. We're delighted to hear that you find Ornament helpful for monitoring your health and staying informed about important changes over time.
Thank you for your trust and support — it means a lot to our team.
Stay healthy,
The Ornament Team
Phenomenal app for tracking bloodwork
15 May 2026
Reply from Ornament
Hello! Thank you so much for your wonderful feedback and for taking the time to share your experience with Ornament. We’re incredibly happy to hear that you enjoy using the app for tracking your bloodwork.
Our goal is to make health insights clear, convenient, and truly useful, so messages like yours mean a lot to our whole team. Thank you for your trust and support!
If you ever have any questions or need assistance, we’ll always be here and happy to help.
Stay healthy,
The Ornament Team
Kind team and quick problem solving
I was wrongly charged for a subscription. But after reaching out to the support team, they were very kind and helpfull. Within an hour I was refunded, no questions asked.
10 May 2026
Unprompted review
Reply from Ornament
Hello! Thank you so much for sharing your experience. We are thrilled to hear that our support team could resolve the billing issue quickly and efficiently for you. Providing kind and helpful service is our top priority, and your feedback truly means a lot to us. If you ever need anything else, we’re always here to help!
Stay healthy,
The Ornament Team
Greate to effortlessly consolidate labs…
Greate to effortlessly consolidate labs data for entire family
7 January 2026
Unprompted review
Reply from Ornament
Hello!
Thank you for your feedback! We are thrilled to hear that you find it effortless to consolidate your family's lab data in one place. It is our goal to make health management simple for everyone.
Stay healthy,
The Ornament Team
Serge was very helpful with all the…
Serge was very helpful with all the requests
6 May 2026
Unprompted review
Reply from Ornament
Hello!
We are very pleased to receive your positive feedback about our support team—thank you very much!
We are always here to help you with any questions you may have in the future.
Best regards,
The Ornament Support Team
It charges you with unintended…
It charges you with unintended subscription and the Ai assistance and all these were a huge waste of time and energy without helping anything in cancelling the subscription and getting a refund. It really annoyed me.
3 May 2026
Unprompted review
Reply from Ornament
Hello Muqadas,
Thank you for your feedback. My name is Serge, and I represent the Ornament Support Team.
Let me take a closer look at the issue you described — I will do my best to help you resolve it. For this, I will need your email address. Please send it via the Trustpilot form or directly to sergey.remeslo@ornament.health.
Kind regards,
Ornament Health Team
Positive resolution and good customer support.
Update after fist feedback. Positive resolution and after all good customer support.
I initially had a confusing experience during checkout where an additional product was added, and I did not receive a confirmation email or the expected content. This caused some frustration at first.
However, after reaching out, the company reviewed the situation and has now acknowledged the issue and confirmed a full refund. I really appreciate that they took the matter seriously and worked towards a fair resolution.
This experience shows that while there may be some improvements needed in the checkout process and communication, the company is willing to take responsibility and resolve problems when they arise.
Thank you for addressing the issue, I look forward to receiving the refund and will update if needed.
2 May 2026
Unprompted review
Reply from Ornament
Hello Shannon,
Thank you for sharing your experience, and we sincerely apologize for the frustration and inconvenience this situation caused.
We have reviewed your case and confirmed that the charges have been fully refunded. Please note that it may take 5–10 business days for the funds to appear in your account, depending on your bank.
We’re also sorry to hear that your experience with customer support did not meet expectations. Your feedback has been shared with our team so we can continue improving both the purchase flow and the support experience.
If the issue has now been resolved, we would greatly appreciate it if you considered updating your review.
Stay healthy,
The Ornament Team
I didn’t get anything and i hope you…
I didn’t get anything and i hope you didn’t charge me or this will be a problem
1 May 2026
Reply from Ornament
Hello Sivan,
Thank you for your feedback. We’re sorry for the concern this situation caused. We have reviewed your case and confirmed that your payment has been refunded. Please note that it may take 5–10 business days for the funds to appear in your account, depending on your bank.
If the issue has been resolved, we would really appreciate it if you considered updating your review.
Stay healthy,
The Ornament Team
Amazing App to upload all your old and…
Amazing App to upload all your old and new blood tests to get a detailed overview of your past history in each test you did with graphs and numbers. It is not perfect yet so you might have to correct some entries. But I highly recommend it
1 May 2026
Reply from Ornament
Hello Jyad!
Thank you so much for your detailed and thoughtful review. We’re really glad to hear that Ornament helps you organize and better understand your blood test history through graphs and trends.
We also appreciate your honest feedback about correcting some entries — our team is continuously working on improving recognition accuracy and the overall experience.
Thank you for recommending Ornament and supporting us.
Stay healthy,
The Ornament Team
1.I can keep my medical documents such…
1.I can keep my medical documents such as blood analyses etc. in one place right at the tips of my fingers. The digitization is straightforward and very high quality.
2. It suggests me based on my check ups to pay attention to specific items. Reminds me that I can and must take care of my health.
2 May 2026
Reply from Ornament
Hello!
Thank you so much for your thoughtful review. We’re very happy to hear that Ornament helps you keep your medical records organized and makes it easier to stay informed about your health.
It means a lot to us that you find the insights and reminders useful in taking care of yourself. Thank you for your trust and support.
Stay healthy,
The Ornament Team
Reply from Ornament
Hello!
Thank you so much for your kind words — we truly appreciate it. We’re really glad to hear that you enjoy using the app and find it helpful in your daily life.
If you ever have any questions or suggestions, feel free to reach out — we’re always happy to hear from you!
Best regards,
Ornament
If I could give negative stars I would
If I could give negative stars I would. Horrible experience with the auto-renewal and refund process. I have had login issues where once you enter your email address it sits thinking without nothing happening, they haven't charged my account and still will not issue the pending withdraw. I have tried to log in for days sometimes being successful, others not so much.. Do not recommend!
23 April 2026
Unprompted review
Reply from Ornament
Dear Liz Garcia,
Thank you for your feedback!
My name is Victor, and I’m part of the Ornament app support team. I’m sorry to hear about your experience — that definitely shouldn’t be happening.
Login issues like the one you described can sometimes be related to temporary technical errors or connectivity problems, and we’d really like to look into this for you. Regarding the charge and the pending withdrawal, we’ll need to review your account details to understand exactly what произошло and help resolve it.
Please send your email through the Trustpilot form or contact me directly at victor.danilin@ornament.health
. I’ll personally check everything and do my best to sort this out for you as quickly as possible.
Stay healthy,
The Ornament Team
I have a problem syncronizing the appa…
I have a problem syncronizing the appa with Garmin.
I' m waiting for a solution but my rating is High because I'm referring to the customer experiences: I have received immediate answers in the whatsapp and email chat.
Hope that the problem will be fixed.
19 April 2026
Unprompted review
Reply from Ornament
Hello! Thank you for your review! My name is Victor, and I represent the Ornament app support team. It’s important for us to look into the situation you described and assist you.
Please contact me at victor.danilin@ornament.health
or send your email via the Trustpilot form so I can review everything and offer a solution.
Best regards,
Victor
Ornament
After purchasing the food plan from…
After purchasing the food plan from you, I started receiving messages from Visa suggesting that someone was using my card details, so I suspect fraud. What do you think?
17 April 2026
Unprompted review
Reply from Ornament
Hello! Thank you for your feedback!
My name is Victor, and I’m part of the Ornament app support team. Our app has over 2 million downloads and is not a scam.
Most likely, the charge occurred because you currently have an active subscription to our app. Please send your email via the Trustpilot form or contact me directly at victor.danilin@ornament.health
. I will review the payment details, assist you promptly, and do my best to resolve the issue as quickly as possible.
****
Updated response to the review dated 23.04.26
Hello,
Unfortunately, we were unable to identify you as our user due to insufficient information provided. If the issue is still актуal, please send us your email via the Trustpilot form or contact us directly at victor.danilin@ornament.health
— we will be happy to assist you.
Best regards,
Victor
Ornament Team
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