Orli Jewellery Reviews 

275
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 252 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful, high-quality jewelry, noting its unique and stylish designs that offer excellent value. Exceptional customer service is frequently highlighted, with staff described as helpful and going above and beyond to assist with personalized and efficient responses. The ordering process is generally easy, with fast delivery and attractive packaging. However, some customers occasionally found items like bracelets or necklaces needed adjustments for a perfect fit. Customer service was highly responsive and efficient in resolving these, offering solutions like extensions or remakes.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently praising the beautiful and... See more

Quality

Users describe positive interactions with quality, consistently praising the high standard and craftsmanship... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process very easy and... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting its speed and efficiency.... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

How lovely to purchase some beautiful pieces of jewellery from an independent business, rather than a big chain. The little personal touches, such as the handwritten card was lovely. I didn’t want to... See more

Rated 5 out of 5 stars

As someone with a severe nickel intolerance, finding stylish, high-quality jewelry is a challenge, but Orli always delivers. I now own over 10 pieces, and the quality is consistently excellent. ​I re... See more

Company replied

Rated 5 out of 5 stars

I found this company Orli by chance, I ordered a long link T fastening necklace in gold, I'm delighted with it and its been well admired. I would highly recommend Orli for anyone looking for somet... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service. Jewellery delivered on time and in beautiful, simple packaging. Sent my necklace and bracelet to be extended a little and it was no issues and amended for free. Benjy was... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

275 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

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4.9

All reviews

(275)

251 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The necklace was too tight so asked to…

The necklace was too tight so asked to return for a refund even though I loved the necklace. I was told they could make it longer which they did within a week of returning it no quibble or questions or extra payment. Absolutely fabulous customer service and support. Will definitely order from here again.Thank you so much 😊 Nan

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service and lovely products

Beautiful jewellery and excellent service. I have ordered from this company 3 times and everything has been smooth. I was particularly impressed with their exchange service and the personal touch of the emails - and a refund would have been offered too! Will definitely purchase again.

7 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Jewellery delivered on time and in beautiful, simple packaging.
Sent my necklace and bracelet to be extended a little and it was no issues and amended for free. Benjy was brilliant with keeping in touch and I’ve received my necklace and bracelet back within a week. Fantastic quality and great unique design. Would highly recommend Orli . Thank you.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Lovely 60th birthday gift

Ordered a silver initial/birthstone necklace for a friend's 60th birthday. I haven't given it to her yet but it's lovely so I'm sure she will love it.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Easy to order wide choice and such…

Easy to order wide choice and such beautiful items. Very good value. Bought two necklaces for Christmas for twin daughters they were amazed how lovely they were. I have now just ordered the matching bracelets for their birthdays. The packaging is also lovely

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful jewelry

I love the beautiful jewellery and superb packaging. I started buying my sister and my mam bracelets and rings in the stretchy bead variety and now they are as hooked on them as I am and also I like the fact that they are silver and don’t tarnish like other brands that I’ve had xx

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Orli jewelry

Loved the necklace straight away as soon as I saw it, bought a few online and wasn't impressed ,so when I opened it today was well pleased, exactly as the pic shown , im def going to order again 😊

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful necklace

Beautiful necklace I ordered for my friends birthday, every piece is unique, first one i ordered was out off stock but got great correspondence from orli the next day and quick delivery

30 January 2026
Unprompted review
Rated 5 out of 5 stars

This was my first order from Orli.

This was my first order from Orli.
I had read all the positive reviews and feedback from other customers which influenced my decision to go ahead.
I was not disappointed!
Beautiful well made jewellery that came with individual cases to keep in when not wearing.
Delivery was good and the after sale personal touch from Orli highlites how important and appreciative your purchase and shopping experience is to them.
I would not hesitate to buy from them again.
Thank you Orli!

29 January 2026
Unprompted review
Orli Jewellery logo

Reply from Orli Jewellery

Carole, thank you so much for your thoughtful review. We’re really pleased to hear that reading other customers’ feedback helped you feel confident placing your first order with us. It’s lovely to know you were happy with the quality of the jewellery and the Orli pouches, and that everything arrived smoothly. Creating a positive and appreciated shopping experience is so important to us, so your kind words truly mean a lot. Thank you for choosing Orli Jewellery. We’d love to welcome you back again in the future ✨

Rated 5 out of 5 stars

Beautiful items for special people in…

Beautiful items for special people in my life who will love their birthday bracelets. Very happy with the communication and delivery speed. Happy customer. ⭐️⭐️⭐️⭐️⭐️

28 January 2026
Unprompted review
Orli Jewellery logo

Reply from Orli Jewellery

Thank you so much for your lovely review, Laura! We’re so happy to hear you found the perfect pieces for the special people in your life - birthday bracelets are always such a meaningful gift. It’s great to know our communication and delivery hit the mark too. Thank you for choosing Orli Jewellery, and we hope they absolutely love them ✨

Rated 5 out of 5 stars

Quality service

Whilst website wasn’t the easiest the service was great , good price and speedy delivery

26 January 2026
Unprompted review
Orli Jewellery logo

Reply from Orli Jewellery

Thank you so much for taking the time to leave a review, Barbara. We’re really pleased to hear you were happy with the service, pricing and speedy delivery. We also appreciate your honest feedback about the website and it’s something we’re always working to improve. Your comments genuinely help us do better. Thank you again for choosing Orli Jewellery ✨

Rated 5 out of 5 stars

Beautifully designed and made

I ordered a necklace as a gift for my besties birthday and loved it so much I ordered myself a heart necklace. Exquisitely made, Orli designs are different and the quality seems excellent. Coupled with an efficient service, good value and lovely packaging on delivery, I’m a very satisfied customer. 😊

24 January 2026
Unprompted review
Orli Jewellery logo

Reply from Orli Jewellery

Thank you so much for such a lovely review. We absolutely love hearing that you treated your bestie and then yourself too. That’s the highest compliment. We’re so pleased you loved the design, quality and packaging, and that everything arrived smoothly. Thank you for supporting Orli Jewellery. It truly means the world to us 💛

Rated 5 out of 5 stars

….Beautiful earrings

My birthstone earrings have just arrived for my friend's birthday. Arrived promptly and in beautiful packaging. Will definitely use this company again.

23 January 2026
Unprompted review
Orli Jewellery logo

Reply from Orli Jewellery

Thank you Diane, for your kind review. We’re delighted to hear your birthstone earrings arrived promptly and that you loved the packaging. They make such a thoughtful birthday gift. We’d absolutely love to welcome you back again in the future. Thank you for choosing Orli Jewellery 💛

Rated 5 out of 5 stars

Nice jewellery

Nice jewellery, good prices and fast delivery

16 January 2026
Unprompted review
Orli Jewellery logo

Reply from Orli Jewellery

Thank you so much, Andy, for your lovely review. We’re really pleased you’re happy with the jewellery, pricing and fast delivery. Thank you for choosing Orli Jewellery ✨

Rated 5 out of 5 stars

Arrived on time and beautiful

Arrived on time and beautiful. My daughters birthday present

15 January 2026
Unprompted review
Orli Jewellery logo

Reply from Orli Jewellery

Thank you so much Diane for your lovely review. We’re so pleased to hear the gift arrived on time and that you found it beautiful. We hope your daughter has a wonderful birthday and loves her present. Thank you for choosing Orli Jewellery 💛

Rated 5 out of 5 stars

I’ve just received my long link T-bar…

I’ve just received my long link T-bar necklace and it’s absolutely stunning. I’m delighted with it , it also came beautifully packaged - this was my first time ordering from the company and I’ll certainly be placing further orders in the future.

20 January 2026
Unprompted review
Orli Jewellery logo

Reply from Orli Jewellery

Thank you so much for your lovely review, Jacqueline. We’re delighted to hear you’re so happy with your long link T-bar necklace - it’s one of our best-sellers, so it’s wonderful to know you love it. We’re also really pleased the packaging made a great first impression. We’d love to welcome you back again for future orders. Thank you for choosing Orli Jewellery 🤍

Rated 5 out of 5 stars

Beautiful bracelet and excellent…

Beautiful bracelet and excellent service.

6 January 2026
Unprompted review
Orli Jewellery logo

Reply from Orli Jewellery

Thank you so much for your lovely review, Jennifer. We’re delighted to hear you’re happy with your bracelet and the service you received. Thank you for choosing Orli Jewellery and we hope to welcome you back again in the future 🌸

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