Orli Jewellery Reviews 

272
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 244 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and stylish designs of the jewelry, often noting its uniqueness compared to other options. Many appreciate the seamless ordering process and the quick, reliable delivery service, with items arriving beautifully packaged. The customer service is frequently highlighted as exceptional, with staff being helpful, responsive, and going above and beyond to assist with inquiries and special requests. Reviewers are delighted with their purchases, finding the jewelry to be well-made and often exceeding expectations, making them eager to order again. However, some people mentioned a desire for more solid gold options instead of gold-plated items, and a few experienced initial issues with sizing or incorrect orders, which were promptly resolved by customer service.

What people talk about most

Product

People report positive experiences with product, often describing the jewelry as beautiful, delicate, and... See more

Quality

Customers consistently note positive experiences with quality, often describing the jewelry as beautiful,... See more

Order

Customers had positive experiences with order, praising the effortless process from ordering to delivery and... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting its speed and efficiency. Many... See more

Customer service

Users describe positive interactions with customer service, consistently praising the excellent, outstanding,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As someone with a severe nickel intolerance, finding stylish, high-quality jewelry is a challenge, but Orli always delivers. I now own over 10 pieces, and the quality is consistently excellent. ​I re... See more

Company replied

Rated 5 out of 5 stars

I found this company Orli by chance, I ordered a long link T fastening necklace in gold, I'm delighted with it and its been well admired. I would highly recommend Orli for anyone looking for somet... See more

Company replied

Rated 5 out of 5 stars

I ordered 3 pieces of jewellery and was very pleased when they came they are absolutely beautiful the only thing is one of the bracelets have to be returned as my wrist is a little chunky so it needs... See more

Rated 5 out of 5 stars

Excellent customer service. I ordered a bracelet and chose the wrong engraving by acciden. On arrival I emailed and explained and I was offered free return and a remake of the item for a small fee. Em... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

272 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(272)

247 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Little treasures

My husband bought me a pair of their earrings in Athens and I was heartbroken to loose one - the power of AI brought me to Orli where I could order a replacement - perfect service and delivery to the UK with in a week - Beautiful earrings in a lovely package and thoughtful note. I am so pleased - will definitely be my go to now for gifts

30 May 2026
Unprompted review
Rated 5 out of 5 stars

I have brought a bracelet for my friend…

I have brought a bracelet for my friend for her 70th and I am very pleased with the condition of it...
It looks amazing and I am hoping she will love it as its a couple of weeks before her birthday..also thank you to the couple that run this co very nice and happy with the presentation

18 May 2026
Unprompted review
Rated 5 out of 5 stars

I order a bracelet for my daughter's…

I order a bracelet for my daughter's 13th Birthday and it was absolutely stunning.
I loved it so much that I ordered myself one for my birthday.
I will definitely continue ordering, I already have some items in my basket ready for my Christmas order ☺️

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Lovely jewellery

Lovely jewellery, just like image. Quick delivery and they gave a thank you note and free earrings which match the necklace and bracelet set bought. Highly recommend!

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service from this company!

Outstanding service from this company!! Firstly I ordered a necklace but received a bracelet instead on Monday! ( the bracelet was beautiful btw ) i was gifting the bracelet and need it by Thursday! I contacted a lovely person from customer care on WhatsApp and they apologised for the mix up and said not to worry the necklace would arrive the Wednesday ( which it did ) and told me to keep the bracelet as a good will gesture! They exceeded my expectations, the customer service I received was excellent they went above and beyond couldn’t be nicer managed to get it here for Wednesday after me only messaging Monday night and then letting me keep the bracelet aswel which is worth £40+ itself!! I have used this company several times in the past for gifts and the jewellery is always absolutely beautiful and well made! But this has made me like them even more! If I could give 10 stars I would! Thankyou so much especially to Benjy who dealt with my inquiry you made my day!! 11/10 for service & quality!!!

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

I bought the Orb pearl loops in silver. Fantastic. They look classy. Easy to put on and take off.
The service Orli is excellent. Easy to work round the website. Ordering is very straight forward. Delivery is quick.

16 May 2026
Unprompted review
Rated 5 out of 5 stars

Ordering was easy

Ordering was easy. Delivery in a few days. Very pleased with heart and birthstone necklace with birthstone stud earrings as free gift was very much appreciated.
Would recommend.

9 May 2026
Unprompted review
Rated 5 out of 5 stars

The necklace I bought is lovely

The necklace I bought is lovely! .. better quality than I expected.. thank you .
I only wish there was a choice to have the chain a little longer as mine doesn’t quite fit..but it’s no fault of the company it clearly states 45cms I was just hoping it would fit like my other necklaces of the said length.
I definitely recommend .

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic after sales service.I asked the guys at Orli if they could…

I asked the guys at Orli if they could possibly extend a previously bought bracelet with extra links as if was a little 'snug'. Benjy responded immediately and said it would be no trouble to do this. I duly sent it off to Orli. They would not accept any payment for putting the extra links in, and my gorgeous bracelet was back on my wrist within a week. I am absolutely astounded at having such great service from them, this doesn't happen too often these days, especially in small businesses like Orli. This is why they have a thriving little business and will continue to be successful. The customer is important to them.They do have beautiful jewellery and knowing they will look after their customers, even after sales, is wonderful. Please take a look at their website, you'll love it all. Thanks Benjy and guys, much appreciated. Babs M.

5 May 2026
Unprompted review

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