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Review summary

Created with AI, based on recent reviews

Looking at 256 reviews, most reviewers were let down by their experience overall. Consumers expressed deep frustration because their purchases did not arrive on time for important events, while online tracking information often remained stuck on label creation without providing any meaningful updates. Some reviewers were not happy with the extremely poor quality of the fabrics, noting that the clothing looked completely different from the website images and featured completely incorrect sizing. People also mentioned that emails went completely unanswered for weeks, and securing any form of monetary compensation, full refund, or return label proved nearly impossible after placing their orders.

What people talk about most

Order

Reviewers express deep disappointment regarding their order experiences due to severe delivery delays and... See more

Delivery service

Customers had negative experiences with delivery service, reporting severe delays compared to the promised... See more

Product

Customers consistently note negative experiences with product quality and sizing. Reviewers frequently report... See more

Refund

Users describe negative interactions with refund requests, highlighting long delays and poor communication.... See more

Response time

Reviewers highlight negative aspects of response time, consistently reporting that emails are ignored or left... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Biggest mistake i made was not reading the reviews before order my regret. The suit came after ages and oh my god the quality is soo poor and sizes not correct. Others are bang on that the respons... See more

Rated 1 out of 5 stars

Hasn’t been delivered. I ordered a jacket on 7th July, today is 22nd July and my jacket hasn’t been delivered yet. The tracking code doesn’t provide any information apart from the fact that th... See more

Rated 1 out of 5 stars

Orizelle's advert promises speedy delivery lol, five weeks later and my shirt still hasn't arrived. Then, they have the cheek to email me a week ago asking if I'm enjoying wearing the shirt they sent.... See more

Rated 1 out of 5 stars

There is no actual tracking, it just says in processing even after 2 weeks of purchase. Mail them and there is no response, cant say when the item will arrive nor can cancel the purchase. All the... See more


Company details


Contact info

1.2

Bad

TrustScore 1 out of 5

256 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.2

All reviews

(256)

256 reviews in the last 12 months

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Rated 1 out of 5 stars

DISGRACE

DISGRACE! Worst company I've ever come across. Ordered a suit for a wedding, no tracking for weeks, took nearly a month to arrive, by which point I'd had to buy an alternative from elsewhere. Suit eventually arrived looking nothing like what I expected, and about 3 sizes too small for a midget. Contacted customer 'services' multiple times for shipping updates, eventually got a response at the 3rd time of asking, no helpful info. Tried to cancel the order because it was far too late, nothing. Now trying to return & obtain a refund, again answering me at the 3rd time of asking, and guess what - partial refund only... This mob are absolutely disgusting cowboys, DO NOT GIVE THEM A PENNY. I now have a fight on my hands to get my money back, it'll be a day to celebrate when this disgraceful entity go bust!

6 July 2026
Unprompted review
Rated 1 out of 5 stars

Ordered a 3 piece suit

Ordered a 3 piece suit. But after 3 weeks it has not arrived and there has not been any communication from the company and no clue where it is. I emailed them and again no response. I wonder if they will respond to this. The suit was due ages ago and now its too late. I asked for a full refund but again no communication.

4 July 2026
Unprompted review
Rated 1 out of 5 stars

AVOID AT ALL COST

My daughter saw a pair of jeans she wanted so I said I’d order them.
Received a confirmation email to say they had received my order. It then took 3 weeks to arrive rather than what they stated would be (it said 2-3 working days).
When we received them the material was dreadful and nothing like the image in the photo.
I sent an email asking for a refund. They said I could return as long as I had the original packaging and labels. The item didn’t come with a label attached.
When they replied they said I could have a partial refund or send it back and get a refund minus the shipping cost. I said a partial refund but before they proceeded to email me with the amount they were going to refund. They sent a email to confirm that a refund was going ahead, but I emailed back to say I hadn’t authorised it as I had nothing to say how much of a refund I was due. Today I received an email to say they have refunded an amount that I did not agree upon.

4 July 2026
Unprompted review
Rated 1 out of 5 stars

Scammers

Ive been asked if im enjoying the item. It never arrived. Requested tracking info, requested answers for delivery date, same vague response third week waiting. It was a suit for sons prom. Needless to say we had to go elsewhere. I feel scammed and will be contacting my bank. Avoid Avoid. AVOID

4 July 2026
Unprompted review
Rated 1 out of 5 stars

Avoid

Avoid, Avoid, Avoid ordered for next day delivery 2 weeks ago still not received. I have requested a refund but will probably have to do through my bank. Save yourself the trouble and don't bother ordering.

3 July 2026
Unprompted review
Rated 1 out of 5 stars

Ordered on 18th June and still not…

Ordered on 18th June and still not received, made multiple contact attempts via email with no reply and when I ring the phone number on the site which is based in the Netherlands, it is a voicemail that is full. I bought my sons suit for prom and am now panicking that he won't receive it in time

18 June 2026
Unprompted review
Rated 1 out of 5 stars

SCAM!!

SCAM!!! Absolutely awful says it’s on its way and isn’t, had an email asking how my order is and haven’t even received it

2 July 2026
Unprompted review
Rated 1 out of 5 stars

clearly a scam

clearly a scam. havent received my item in over 2 weeks. I've contacted customer service more than 4 times and can't get a response. avoid.

2 July 2026
Unprompted review
Rated 1 out of 5 stars

Crap and very disappointed

Crap and very disappointed. I ordered and paid for the product and it never got delivered. I emailed to chase and got a response with no definite confirmation if my order will be delivered or not.
I have not received my order and now being asked to give a review. Review on what? Product was never delivered and no communication from company.
100% disappointed. I want my money back ASAP

1 July 2026
Unprompted review
Rated 1 out of 5 stars

Pathetic experience

Been over 2 weeks now and still haven’t received my order they’ve asked me to review the product how can I bloody review a product when I haven’t got it? Should’ve read the reviews for this company before I ordered but foolishly I never definitely won’t be using this scam again. Very disappointing

17 June 2026
Unprompted review

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