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Originals CBD Reviews 

88
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the products, noting that everything arrives fresh and securely packaged. People also appreciate the remarkably fast delivery service, with many packages arriving safely the very next day. Consumers regularly highlight the helpful support staff and find the detailed descriptions on the website extremely useful. Though some reviewers encountered specific problems such as incorrect order quantities, missing items, or receiving disappointing low-quality product batches that failed to meet their expectations.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the fresh buds, rich aromas, and... See more

Quality

People report positive experiences with quality, highlighting fresh, natural flowers and top-tier products.... See more

Service

Reviewers express immense satisfaction regarding the service, frequently praising swift deliveries and top... See more

Delivery service

Customers shared immense satisfaction regarding the delivery service, frequently highlighting exceptionally... See more

Customer service

Consumers find customer service to be exceptionally positive, praising the polite, professional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently bought an Oz of shake/smalls and it’s one of the best Oz ive bought. No exaggeration. Recently came back from Oregon, Cali, Boston round trip and some of the terps hit like these USA stra... See more

Rated 5 out of 5 stars

My order arrived the very next day, exactly as advertised. One thing I really appreciated was that there was absolutely no smell coming from the package. They use an extra layer of sealing around... See more

Company replied

Rated 5 out of 5 stars

Originals cbd is one of the best companies ive ever purchased from and not just CBD.. The customer service is second to none, they actually value their customers. The delivery is always on time and s... See more

Company replied

Rated 5 out of 5 stars

Great service, excellent products, reasonable prices. First purchase from these guys and can’t fault them. Ordered 14g premium Shake & Smalls CBD Flower. Excellent quality shake. Best I’ve bought onli... See more



Company details

  1. Tea Store
  2. Cannabis store
  3. Herbalist

Written by the company

Originals CBD is a UK-based shop for people who take the plant seriously. We sell CBD flower, oils, hash, gummies and vapes, sourced from growers we trust across the USA and EU. Nothing anonymous, nothing shelf-warmed. Honesty is the point. Every product page lists the dominant terpenes, the full cannabinoid breakdown and the genetics behind each strain, so you can see exactly what you're buying before you order. Every batch is independently lab-tested for cannabinoid content, purity and safety before it goes on sale. We've been around the plant for 15+ years, and it shows in the details: careful strain selection, a proper cure, and plain, discreet packaging on every order. Delivery is UK to UK. Order before 1pm, Monday to Friday, and we dispatch the same working day via Royal Mail Tracked 24, with next-day delivery available at checkout. If you've been let down by dodgy CBD before, this is the shop built as the answer to that. We'd rather lose a sale than sell something we can't stand behind. Have a look around, and if you're not sure where to start, just ask.

Know what you're buying

Written by the company

Every strain, laid out in full before you buy
Each product page lists the dominant terpenes, the full cannabinoid breakdown and the genetics behind the strain, all independently lab-tested. No mystery, no guesswork.

Free next-day delivery

On orders over £70, dispatched same day

On orders over £70, dispatched same day
Order before 1pm Monday–Friday for free next-day delivery on orders over £70 - dispatched same day, tracked all the way.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

88 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(88)

66 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to order as usual and nice to see…

Easy to order as usual and nice to see you back up and running given the recent events outside of your control

14 September 2026
Originals CBD logo

Reply from Originals CBD

Cheers Simon, really means a lot - we're glad to be back up and running and appreciate you sticking with us through it all! 🌿

The Originals CBD Team

Rated 5 out of 5 stars

Thank you

Thank you. I'm so glad I have found you guys. Superb fast delievery and good product to help manage pain without high level THC.

19 September 2026
Unprompted review
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Reply from Originals CBD

Cheers Keith, really glad you found us! Fast delivery and helping manage things without the high THC levels - that's exactly what we're about. Welcome to the fold 🌿

The Originals CBD Team

Rated 5 out of 5 stars

Good company

Good, fresh CBD bud. Nicely packaged. Fast delivery.

10 September 2026
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Reply from Originals CBD

Hi Paul, really appreciate you taking the time to leave us a review! Glad you're happy and hope to see you back soon!

The Originals CBD Team

Rated 1 out of 5 stars

Was nothing like described and total…

Was nothing like described and total opposite of photos
It was Scraggy leafy horrible
Won’t be ordering again

27 August 2026
Unprompted review
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Reply from Originals CBD

Hi Steve, sorry to hear this batch wasn't up to the standard you're used to. We've been going through some well publicised challenges recently which have affected our stock levels and we're working hard to get back to full strength. We'd have loved the chance to resolve this directly if you'd reached out and given us a bit of time to respond. Hope to win you back when we're fully back up and running.

The Originals CBD Team

Rated 5 out of 5 stars

Delivery quicker than expected

Delivery quicker than expected. Products as expected. Very good business to interact with.

4 September 2026
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Reply from Originals CBD

Thank you Louise, really glad the delivery impressed and everything was as expected! Really appreciate the kind words 🌿

The Originals CBD Team

Rated 5 out of 5 stars

Excellent product

Excellent product , excellent service.

4 September 2026
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Reply from Originals CBD

Thank you Paul, really appreciate it! 🌿

The Originals CBD Team

Rated 1 out of 5 stars

I wouldn't order from here anymore…

I wouldn't order from here anymore twice I had missing items. Second time they gave a partial refund and basically closed my account . 3.5gram for £18.50is way over priced so I expected the stuff I paid for. Not an email blaming me for there messup. Absolutely buy with caution peeps. You messed my first oz up 3times sending me the incorrect amount it was shorty 14 gram you couldn't even get it right after being told and sent photos. Your not the only cbd shop in the UK there is plenty to choose from flagging an account for you mess up isn't a good way to treat loyal customers.and to clarify you refunded 13.95 not£18.50 which is what I payed for each item all 4 of them

4 September 2026
Unprompted review
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Reply from Originals CBD

Hi Lee, we're sorry to hear you're unhappy. To clarify - we refunded the specific item reported as missing, not the full order, as the remaining items were received. We pride ourselves on excellent customer service which is exactly why we replaced missing items on multiple occasions before this order. On this occasion we have made a business decision after several flags on this account. We wish you all the best.

The Originals CBD Team

Rated 5 out of 5 stars

Very pleased

Very fast delivery, great product!

21 August 2026
Unprompted review
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Reply from Originals CBD

Thank you so much Miss Cugier, really appreciate you taking the time to leave a review! Fast delivery and great products - always what we're going for 🌿

The Originals CBD Team

Rated 5 out of 5 stars

Fantastic company

Brilliant company, selling 100% legal products, despite what anyone says!!
I struggle with anxiety and with unwinding after work, and this CBD is the perfect antidote. Within 30 mins or so, I'm relaxed, level-headed and able to focus on my hobbies without stress and worry.
Not only this, but prices are fair, and delivery is incredibly fast.
I've been ordering from Originals CBD for over a year now and I have nothing but positive things to say. Keep up the good work!

3 September 2026
Unprompted review
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Reply from Originals CBD

CM thank you so much - over a year of ordering and kind words like this mean everything, especially right now. Really glad it's making such a positive difference to your day to day. We'll keep doing what we do! 🌿

The Originals CBD Team

Rated 5 out of 5 stars

Great service and great products

Great service and great products. It's a shame they are still being treated like criminals, I will continue to order from them

16 May 2026
Unprompted review
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Reply from Originals CBD

Ben - thank you so much, this really means a lot. The community support has been incredible and keeps us going. We'll be back bigger than ever! 🌿

The Originals CBD Team

Rated 5 out of 5 stars

Excellent company offering products…

Excellent company offering products that are incredibly helpful and soothing for those let down by prescription medication. A natural way to relax, soothe aches and pains, and get a restful night's sleep. Their harassment by the police is beyond disgraceful when there is so much actual crime to investigate.

3 September 2026
Unprompted review
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Reply from Originals CBD

Dirk - thank you so much, this has genuinely made us smile during what has been a very difficult time. Really glad the products are helping and we really appreciate you going out of your way to leave this. The support from our community means everything right now 🙏

The Originals CBD Team

Rated 5 out of 5 stars

First class customer service

First class customer service, great shopping experience and top quality products. I rely on the herbal teas to help me to have a decent sleep. The prices are competitive and always affordable. Will continue to give this shop my service as long as possible. Highly recommended.

3 September 2026
Unprompted review
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Reply from Originals CBD

Julie thank you so much for this - really glad the teas are helping you sleep and that the whole experience has been a good one. We really appreciate you taking the time to leave this review, it means more than you know right now 🌿

The Originals CBD Team

Rated 5 out of 5 stars

One of the best!

One of the best vendors for all things CBD… Great products, great prices, and great service. All above-board and legitimate!

3 August 2026
Unprompted review
Originals CBD logo

Reply from Originals CBD

All above-board and legitimate - music to our ears right now! Thank you DT, really appreciate you taking the time to leave this 🌿

The Originals CBD Team

Rated 5 out of 5 stars

Absolutely fantastic cbd

Absolutely fantastic cbd , iv had nothing but best from these guys, for context im medical cannabis user for several diagnosis quite life debilitating and having access to proper cbd helps with my conditions as unfortunately cbd flower is not widely accessible on through medical cannabis pharmacy and particularly when their is price is on pricey side compared to originals allows me to have this along side my normal prescribed cannabis , and also multi types and strains of cbd giving better access

So all in all fantastic quality ranges and customer service

3 August 2026
Unprompted review
Originals CBD logo

Reply from Originals CBD

Shane thank you so much for this and for taking the time to write such a detailed and heartfelt review. It really does mean everything to us knowing that what we do is genuinely helping people. Really appreciate you going out of your way to leave this, especially right now. 🙏

The Originals CBD Team

Rated 5 out of 5 stars

Really nice medicinal cannabis 👍…

Really nice medicinal cannabis 👍 weather I use it to make tea, put it in a dry herb vapouriser or smoke it. I like there cannabis flower buds 🙂

25 August 2026
Unprompted review
Originals CBD logo

Reply from Originals CBD

Thank you so much for taking the time to leave a review - really appreciate it! Really glad the flower is working well for you however you choose to enjoy it

The Originals CBD Team

Rated 5 out of 5 stars

10/10

The best therapeutic herbs and flowers. Thanks for a great experience, always 10/10 products and service.

18 August 2026
Unprompted review
Originals CBD logo

Reply from Originals CBD

10/10 from John - we'll take that every time! Thank you so much for the kind words and for taking the time to leave a review, it really does mean a lot to us right now 🌿

The Originals CBD Team

Rated 5 out of 5 stars

One of the best examples that if you…

One of the best examples that if you love what you are doing, you are one of the best, if not the best. Well done guys.

17 August 2026
Unprompted review
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Reply from Originals CBD

What a lovely thing to say - thank you so much Panagiotis! Passion for what we do is at the heart of everything and it means the world that it comes through. Really appreciate you taking the time to leave a review 🌿

The Originals CBD Team

Rated 5 out of 5 stars

Great Shopping Experience

easy to use catalogue with helpful product details, promote delivery and service, top quality products thank you for a great experience I am a fan :)

11 August 2026
Originals CBD logo

Reply from Originals CBD

Thank you so much - really glad you had a great experience! We work hard on making the site easy to navigate and the product information as helpful as possible, so it's great to hear it's showing. Welcome to the family 🌿

The Originals CBD Team

Rated 2 out of 5 stars

I just received my order but there is…

I just received my order but there is an item missing. I tried to email regarding the missing item but was told “ Due to unforeseen circumstances, we've had to temporarily close up
shop.” but the website is still up and running.

This is my first time using Originals CBD and they already owe me money
but it’ll probably be the last. Not to be trusted.

27 August 2026
Unprompted review
Originals CBD logo

Reply from Originals CBD

Hi Iain, we owe you a sincere apology - the timing of this couldn't have been worse and we completely understand your frustration, especially as a first time customer.

Unfortunately we were faced with unforeseen circumstances completely outside of our control which forced us to temporarily close. We have refunded the rolling tray and we're truly sorry for the lack of communication during that period - it's not the experience we wanted for you at all.

We hope that when we're back up and running with lots of stock, you'll give us another chance to show you what we're really about.

Kind regards,
The Originals CBD Team

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