The person who helped me today was great. Perhaps checking the spelling of the location you are sending items is a good idea if you are unfamiliar with the location. On the shipping info as well as t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am trying to get the hearing aids quick and the is if you have a problem with him, then you could send them back with a warranty deal was really kind and helped me to save money. I still didn’t thin... See more
Company replied
They work well, still adjusting. I was lured in by the amazing offer for a great pair of hearing aids at a low cost. Before I paid, I was faced with another offer to add on for a better experience o... See more
Company replied
I have tried phonax (EXPENSIVE) vivitone oricle audien I only use the Phonax (good service) w/ sharper detail. Dont like over the ear sometimes interferes w/ my eye glasses. I like oricle for volume o... See more
Company replied
Company details
Written by the company
Oricle Hearing provides modern over the counter hearing solutions designed to be accessible, comfortable, and easy to use. Our mission is to help people hear more clearly in everyday life without high costs or unnecessary complexity.
Contact info
2400 Kettner Blvd, 92101, San Diego, United States
- 833-258-8167
- support@oriclehearing.com
- oriclehearing.com
4.1
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Excellent customer service
2 June 2026
Reply from Oricle Hearing
Hi there!
Thank you so much for your kind feedback! We’re delighted to hear that you received excellent customer service. We truly appreciate your support and thank you for taking the time to share your experience with us!
nice young lady called to help finalize…
nice young lady called to help finalize purchase and save me $$$! hope they are as good as advertised
2 June 2026
Reply from Oricle Hearing
Hi Deborah!
Thank you so much for your kind feedback! We’re delighted to hear that you received helpful assistance in finalizing your purchase and that the experience was pleasant and positive. We truly appreciate your support and are excited for you to receive your hearing aids.
Thank you for taking the time to share your experience with us, and we hope the product meets your expectations!
the…new version seems better than the previous version
I received the new pro aids after the old oricle one gave out. They have much better instructions on using the new version and I have been using them for about a week. I really like them after adjusting the ear guards to fit my ear canal. I think these are better than the first ones. Once I have used these for a month I will have more information.
26 May 2026
Reply from Oricle Hearing
Hi Ruth!
Thank you for sharing your experience with us! We’re delighted to hear that you found the instructions for the new hearing aids more helpful and that the adjustment process has been going well. It’s wonderful to know that after customizing the fit, you are enjoying the new version and finding it to be an improvement over your previous pair.
We appreciate your thoughtful feedback and look forward to hearing more about your experience after you’ve had additional time to use them. Thank you for your continued support!
Read fine print if there is any
I purchased the aides in January for $173.17. I was unable to be comfortable with them so I returned them and my credit card was refunded $160.54. I thought the difference was probably shipping/handling/restock.
I used a card that I rarely use so I didn't notice a MONTHLY charge of $17.31 since Feb. It recurred month since. Speaking to customer service today I was told I had never cancelled the "subscription. When I asked why I had a "subscription" on a returned product that I never agreed to all she could say was "Well I'll cancel it now." when I asked for a refund I was told she would "All I can do is cancel"
If this is customer service it is a JOKE.
2 June 2026
Unprompted review
Reply from Oricle Hearing
Hello,
We're sorry to hear about your experience. We were unable to locate your order based on the information provided in your review. Please contact our customer service team with your order details so we can review your concerns regarding the charges and assist you further.
Thank you.
Reply from Oricle Hearing
Hello Robin,
Thank you for your kind feedback. We're delighted to hear that you had a positive experience and found our representative to be professional. We truly appreciate your support.
I've asked several times for a refund…
I've asked several times for a refund because they sent me 2 sets when I only wanted 1 and they keep sending emails saying I need to give the hearing aids time to work! I'm getting the run around. Have to contact the Better Business Bureau to get some action. Don't deal with this company.
26 May 2026
Reply from Oricle Hearing
Hello Juanita,
We're sorry to hear about your experience.Please contact our customer service team directly with your order information so we can review your concerns and assist you further.
I was contacted by phone to make,sure
I was contacted by phone to make,sure
I was the person making the purchase .
And that I was the card holder of the card being used,this was good, the order taker was very helpful in getting my order correct , was very nice and pleasant so far good service first impression is 5 star
2 June 2026
Unprompted review
Reply from Oricle Hearing
Hello Patrick,
Thank you for your kind feedback. We're glad to hear that the verification process helped provide confidence in your purchase and that our representative was able to assist you in placing your order. We appreciate your support and are delighted that your first impression was a positive one.
Customer service was excellent and very…
Customer service was excellent and very prompt. Thank you.
2 June 2026
Reply from Oricle Hearing
Hello Deborah,
Thank you for your kind feedback. We're delighted to hear that you had a positive experience with our customer service team and that your concerns were addressed promptly. We truly appreciate your support.
Having a knowledgeable lady helps to…
Having a knowledgeable lady helps to make buying a pleasure
25 May 2026
Reply from Oricle Hearing
Hello Claude,
Thank you for your kind feedback. We're delighted to hear that our representative's knowledge and assistance helped make your purchasing experience a pleasant one. We truly appreciate your support and look forward to serving you again.
The person calling was very pleasant…
The person calling was very pleasant and patient. The ease with placing my order.
1 June 2026
Reply from Oricle Hearing
Hi Perry!
Thank you so much for your kind feedback! We’re delighted to hear that you received pleasant and patient assistance and that the ordering process was easy and convenient for you. We truly appreciate your support and thank you for taking the time to share your experience with us!
Mary from Oricle
1 June 2026
Reply from Oricle Hearing
Hi James!
Thank you for your feedback! We truly appreciate you taking the time to share your experience with us. Your support means a great deal, and we’re delighted to know you had a positive interaction. Thank you for choosing us!
Your customer service
Your customer service representative was patient, clear, and very easy to talk with. Explaining everything and verifying everything. Very nice experience
1 June 2026
Reply from Oricle Hearing
Hi there!
Thank you so much for your wonderful feedback! We’re delighted to hear that you received patient, clear, and easy-to-understand assistance throughout the process. It’s great to know that everything was explained thoroughly and verified clearly, making for a positive experience.
We truly appreciate your support and thank you for taking the time to share your experience with us!
Reply from Oricle Hearing
Hello Edward,
Thank you for your kind words. We're delighted to hear that you had an excellent customer service experience, and we truly appreciate your support.
Reply from Oricle Hearing
Hello Gladys,
Thank you for your review. Please contact our customer service team with your order details so we can review the charge and assist you as quickly as possible.
simple instructions
simple instructions, takes a little practice like the booklet says. They work quite well for me, but so far I only need them for church so I get the pastors low voices. but, at night, so I don't bother anyone, I use them so I can lower the TV , rather than raise the volume for the concerts I get on ROKU TV. And, there's the low price and fast delivery ---I plan on a second set to keep in my purse.
22 April 2026
Reply from Oricle Hearing
Hello Diana,
Thank you for your wonderful feedback. We're delighted to hear the product is working well for your needs and that you found the instructions easy to follow. We appreciate your support and are glad you were pleased with the value and fast delivery.
Reply from Oricle Hearing
Hello James,
Thank you for your kind words. We're delighted to hear that you had a pleasant experience and that our team member provided professional service. We truly appreciate your feedback and support.
I think the product is good however it…
I think the product is good however it is too large for my small ear canal’s. I would like to return them for the credit. Please advise on how to proceed.
Thank you so much.
Sidni Greenblat
21 May 2026
Unprompted review
Reply from Oricle Hearing
Hello Sidni,
Thank you for your feedback. We're glad to hear you think the product is good, though we're sorry it wasn't a comfortable fit for your ear canals. Please contact our customer service team, and they'll be happy to assist you with the return process and available options.
no volume whatsever
no volume whatsever. it was the same as if I didn't have hearings aids on at all. They were a joke
20 May 2026
Reply from Oricle Hearing
Hi Alfred!
We sincerely apologize to hear that the hearing aids did not meet your expectations and understand your frustration with the performance you experienced. We truly regret the disappointment this has caused. We have reached out via email to further review your concern and provide assistance.
She worked with me.
29 May 2026
Reply from Oricle Hearing
Hi Sandra!
Thank you for your kind feedback! We’re delighted to hear that you received helpful assistance and support throughout your experience. We truly appreciate your support and thank you for taking the time to share your thoughts with us!
Very happy with the service she was a…
Very happy with the service she was a grateful help
29 May 2026
Reply from Oricle Hearing
Hi Carl!
Thank you so much for your kind feedback! We’re delighted to hear that you were very happy with the service and that the assistance provided was helpful to you. We truly appreciate your support and thank you for taking the time to share your experience with us!
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