Old Republic Home Warranty Reviews 

16,424
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 2,351 reviews, reviewers had a great experience with this company. Customers frequently praise the staff and technicians for being exceptionally polite, highly professional, and extremely knowledgeable during home repair appointments. People also mention that daily repairs are handled remarkably quickly, ensuring household appliances and air conditioning systems are fixed efficiently. Some reviewers were not happy with the ongoing communication and overall support process. Consumers stated experiencing frustratingly long wait times on the phone and significant delays when trying to reach representatives for necessary authorizations. Additionally, a few individuals noted unexpected coverage limitations, extra out-of-pocket costs, and policy restrictions during their service requests.

What people talk about most

Service

Consumers find service to be positive, highlighting prompt technician arrivals, efficient repairs, and... See more

Staff

Clients share positive opinions on staff, frequently describing representatives and technicians as... See more

Response time

Users describe ambiguous interactions with response time, as some consumers experience fast customer service... See more

Customer service

Reviewers mention ambiguous feedback about customer service, as while some people reported long hold times... See more

Product

Customers consistently note ambiguous experiences with product performance, as some reviewers highlighted... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Sadly, by going through the home warranty process we were left without AC for nearly three days with 110 degree heat. Had we been able to go directly to the service provider we could have had a techni... See more

Company replied

Rated 4 out of 5 stars

i’ve had an Old Republic policy on this house for almost 20 years now… it was provided by my broker when I closed escrow for one year. I’ve renewed it every year since. In the aggregate ORHP has be... See more

Company replied

Rated 4 out of 5 stars

Biggest issue is the lack of full coverage. It seems that if I leverage an ORHP preferred vendor and there are no code updates or other non-covered services being performed, the coverage should be 10... See more

Company replied

Rated 4 out of 5 stars

The process was very simple. Our a/c condenser fan motor went out. It took a week to fix it but in fairness they did have to order the part. Unfortunately it was 105 degrees outside but we lived. Over... See more

Company replied


Company details

  1. Insurance Agency
  2. also in
  3. Home Insurance Agency

About Old Republic Home Warranty

Written by the company

While you’re building a lifetime of memories, we keep your home protected with comprehensive home warranty plans. Since 1974, Old Republic Home Warranty has helped safeguard over 6 million plan holders from the high cost of home system and appliance breakdowns. When a covered item fails, we’re here for you.

Homeowners
Real Estate Professionals
Service Providers

Owning a home costs more than just a mortgage payment.

We’re here to help.


Contact info

4.1

Great

TrustScore 4 out of 5

16K reviews

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4.1

All reviews

(16,424)

2,273 reviews in the last 12 months

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Rated 5 out of 5 stars

The service we received was excellent.

The service we received from the contractor was excellent. He was on time started right to work to find out what the problem is we were having with equipment. Once he knew what he needed to make the repair, he was able to get the parts locally which made the repair completed all in the same day.

1 October 2026
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Reply from Old Republic Home Warranty

Hi, DFRNT. Thank you for the high marks. We really appreciate you taking the time to leave a review! ~Aaron C.

Rated 4 out of 5 stars

The tech was punctual

The tech was punctual, knowledgeable and did a great job.

22 September 2026
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Reply from Old Republic Home Warranty

Hi, Rick. We appreciate the kind words and are glad we could provide you with a positive experience! ~Aaron C.

Rated 5 out of 5 stars

Call answered promptly

Call answered promptly. Repair person next day and problem resolved. I was unaware of the $100 "deductible", but I guess it was ok for a plumber call.

13 October 2026
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Reply from Old Republic Home Warranty

Hi, Tim. Thank you for the high marks. We really appreciate you taking the time to leave a review! ~Aaron C.

Rated 5 out of 5 stars

They were uick and efficient and fixed…

They were uick and efficient and fixed the problem.

13 October 2026
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Reply from Old Republic Home Warranty

Hi, Laura. Thank you for the high marks. We really appreciate you taking the time to leave a review! ~Aaron C.

Rated 5 out of 5 stars

Efficiency of Service

On time, assessed need for part to repair, went to obtain part, returned and completed repair in a single appt. Staff was very respectful of our time and property.

13 October 2026
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Reply from Old Republic Home Warranty

Hi, Victoria. Your feedback is highly appreciated. Thank you for sharing your experience! ~Aaron C.

Rated 1 out of 5 stars

13 visits from three different plumbing companies to correct a leak from a bathtub.

When it takes 13 visits by three different plumbing companies to correct a leak from a bathtub. First visit on April 15 for leak from second floor bath through living room ceiling. Plumbers replaced drain pipe & installed a "P" trap. when someone took a bath, it still leaked down to the first floor. Second call plumber replaced Tub drain fitting on Sep. 10. Sep. 15, third plumber was shown that tub diverter valve was leaking water to the shower head which dripped water to the edge of the tub where the water ran to the side of the tub & over to the floor where it was still leaking through to the living room ceiling on the first floor. The plumber said that the tub needed new diverter valve & faucet. Plumber then refused to do the work unless I paid for it over & above what I had paid to Old Republic for two work orders for the same unresolved issue. I called a third plumber whom I knew from prior calls in & out of Old Republic contracts. we reviewed the Old Republic contract, and determined with a different Old Republic rep, that the correct repair would be covered by Old Republic. it finally was on Oct. 8th.

13 October 2026
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Reply from Old Republic Home Warranty

Hi, Robert. Thank you for your review. Our intent is to dispatch a Service Provider to solve the problem the first time. We sincerely apologize for the delay with your bathtub repair. Your feedback is important to us and will be addressed. ~Aaron C.

Rated 5 out of 5 stars

Old Republic Home Warranty is a Five…

Old Republic Home Warranty is a Five Star Rating Company. The representative carefully listened to concerns and issues. Immediately they gave the assigned contractor name and contact number. I highly recommend Old Republic Home Warranty.

13 October 2026
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Reply from Old Republic Home Warranty

Hi, Willie. Thank you so much for taking the time to share your comments! We look forward to serving you for years to come. ~Aaron C.

Rated 5 out of 5 stars

The people who work for this company…

The people who work for this company are professionals and well trained. The do an excellent job job in assisting me with companies who do great work on my home! Keep up the good work!

13 October 2026
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Reply from Old Republic Home Warranty

Hi, Yolanda. We are thrilled to learn that you had a positive experience with us! We look forward to serving you again soon. ~Aaron C.

Rated 5 out of 5 stars

Very nice and helpful service tech

Very nice and helpful service tech

13 October 2026
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Reply from Old Republic Home Warranty

Hi, Robert. Thank you for the high marks. We really appreciate you taking the time to leave a review! ~Aaron C.

Rated 4 out of 5 stars

Prompness

Responder was prompt and friendly. At times it was hard to get them on the phone but they did call back with answers and politeness.

13 October 2026
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Reply from Old Republic Home Warranty

Hi, Marion. Thank you for the high marks! We apologize that you were unable to reach a representative in a timely manner. Your feedback is important and will be addressed. ~Aaron C.

Rated 5 out of 5 stars

Very quick response with excellent…

Very quick response with excellent technician.

13 October 2026
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Reply from Old Republic Home Warranty

Hi, J.W. Your feedback is highly appreciated. Thank you for sharing your experience! ~Aaron C.

Rated 5 out of 5 stars

As always

As always, the repairman was prompt and professional.

13 October 2026
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Reply from Old Republic Home Warranty

Hi, Wanda. Thank you so much for taking the time to share your comments! We look forward to serving you for years to come. ~Aaron C.

Rated 5 out of 5 stars

Ease of filing a warranty claim on the…

Ease of filing a warranty claim on the website, prompt service, and prompt, professional resolution.

5 October 2026
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Reply from Old Republic Home Warranty

Hi, Joseph. We are thrilled to learn that you had a positive experience with us! We look forward to serving you again soon. ~Aaron C.

Rated 5 out of 5 stars

Service was great!

Service was prompt, cordial, and had a straightforward process to book it.

13 October 2026
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Reply from Old Republic Home Warranty

Hi, Benjamin. Thanks for taking the time to share your positive experience. We truly appreciate it! ~Aaron C.

Rated 5 out of 5 stars

Old Republic Home Warranty was very…

Old Republic Home Warranty was very responsive and the service technician that was sent out was very professional. Communication was clear and accurate. We were able to get our HVAC looked at quickly and a solution was found.

13 October 2026
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Reply from Old Republic Home Warranty

Hi, Khoi. Thank you for the high marks. We really appreciate you taking the time to leave a review! ~Aaron C.

Rated 5 out of 5 stars

Thank you for being so prompt and…

Thank you for being so prompt and providing excellent service!

13 October 2026
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Reply from Old Republic Home Warranty

Hi, Mitch. We appreciate the kind words and are glad we could provide you with a positive experience! ~Aaron C.

Rated 2 out of 5 stars

The staff at Old Republic were very nice but the company they sent to do the warranty or less than satisfactory.

The staff at Old Republic were very nice and helpful but the person that came to repair my dishwasher didn't listen to what I said was going on, didn’t communicate with me very well, didn’t fix it and when I called them back, the person on the phone was nice but I got some strange text message back saying they were waiting for me to call back that there was still a problem. Stupid answer. The dishwasher is still not fixed. I have family coming to visit for the weekend and no dishwasher.
This is the text:
“he did not have it and we spoke with homewarrenty directly about it they said if it unit comes back will get it as soon as you called back we told them to get it for us”
That the full text after my call back

12 October 2026
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Reply from Old Republic Home Warranty

Hi, Teri. Thank you for your feedback. We strive to provide-high quality service through the independent Service Provider network and sincerely apologize if that was not your experience. Your comments are valuable and will be addressed. ~Aaron C.

Rated 4 out of 5 stars

Closer service provider

I was able to get a service provider from my area. The first service provider booked was over 40 miles away. I refused that provider and requested one closer to my home.

4 October 2026
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Reply from Old Republic Home Warranty

Hi, Ruby. Thank you for your review! We hope to serve you again soon. ~Aaron C.

Rated 5 out of 5 stars

Great services fix my problem right…

Great services fix my problem right away thank you

13 October 2026
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Reply from Old Republic Home Warranty

Hi, Jeanny. Thank you for the high marks. We really appreciate you taking the time to leave a review! ~Aaron C.

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