Orbis Travels Reviews 

Victor in the admin department was very helpful and called us back with all the information that we needed for our trip to Lisbon and Porto

I booked one of their trips to Iceland, 3 nights, Niagra 2 nights New York 3 nights.
NO MENTION WAS MADE OF VISA REQUIREMENTS AT ALL. 5 months later I realised myself that they may be required, so I set about obtaining them, only to be refused for a Traffic Conviction.
Orbis did not accept any responsibility for allowing the booking before visas were granted. We had to cancel the Canadian and American sectors of our holiday, and Orbis demanded a further £350 to settle the account. I asked them to alter the flights which were already booked from Iceland back to the UK, so that wecould still spend 3 days in Iceland and fly straight home. They charged another £450 for the one way flights. I later found that I could've booked them myself for £70 each.
Then Orbis asked me to alter my review of thier dreadful service...so I've written another. They do not care about you.
I met 3 other couples in Iceland who were on the same holiday, all were hugely disappointed with Orbis.

Mia Madison was extremely helpful and patience with me over the phone even when I kept changing my mind!!
Very efficient and all docs arrived the next day

Clive was very helpful in arranging our trip to Malta. He was kind and understanding. He worked with me to make the best arrangements around our needs. I recommend Orbitz and Clive very much

Clive was an excellent operative who took time to explain the holiday options. He answered all my questions clearly and promptly and came up with alternatives that suited me.

Tim was great. Very accommodating and flexible.

We are now safely home after 8 nights in Malta - we should have been doing 4 nights in Malta and 4 in Gozo. However we didn't get the holiday we had booked and paid over the odds for. After numerous phone calls and emails regarding the rooms we had been promised we were getting (upgraded seaview balcony) and an email just 24 hours prior to our flight, we arrived at the Solana hotel only to find our room reservation had been cancelled! So not only did they not provide an upgraded room, they didn't provide one at all! After leaving home at 6 am we were left in the foyer of a fully booked hotel at 3pm trying to contact Orbis to find out what on earth they were playing at. We eventually were advised to go to the hotel down the road as they had a room for us. To be fair it was a nice hotel but not the one we had booked. Then on the day of our transfer to Gozo, Storm Harry hit Malta. All ferries were cancelled. Orbis basically didn't want to know - we had no room in Malta and we couldn't physically get to the Gozo hotel. But Orbis couldn't cancel the hotel as it was paid for... didn't stop them cancelling the first hotel before we arrived... So we have had to pay for our own hotel accommodation for 4 nights and our transfers to the airport... as the fast ferry is closed for the foreseeable future due to damage to the ferry terminal. Bearing in mind we had fully paid for upgraded rooms in both hotels (even being charged an extra £100 for an extra night in Gozo following a flight change) I find it appalling and disgusting that they basically said 'you're on your own, it's nothing to do with us '.

DO NOT USE THIS COMPANY IF YOU DON'T WANT TO BE RIPPED OFF OR HAVE ANY FORM OF CUSTOMER SERVICE. PLEASE DON'T MAKE THE MISTAKE WE MADE OF BOOKING THROUGH THEM. And Travelzoo should stop advertising any holidays sold by them.

We originally booked with Orbis because of the low cost, but the customer service was surprisingly good. Thay were always available via phone or What's App, the staff was always helpful, and when our flight was cancelled at the last second, they jumped right in to sort out not just an updated departure but also change the arrangements to ensure that our holiday was affected as little as possible. The flights, transfers, and accommodations were really good, and a fantastic value!

Excellent and immediate response to my queries regarding our booking, all of which were immediately explained and resolved by Robert, Clive and Tim. All aspects of the trip took place as they should, Orbis have obviously chosen some very good local agents. A highly efficient and coordinated response from this company which we will definitely use again.

Saw an offer for flights and hotel in Dublin from Orbis Travels and was so glad I made the call. Spoke to Peter who arranged some great flight times and booked 4 nights in a premium room at the Gresham Hotel, he was very accommodating. This was a fantastic offer from Orbis Travels and Peter arranged a trip which was incredible value for money. Will definitely look out for future offers.

We just completed an impromptu trip to Malta. From beginning to end, the customer service from Orbis/Simon's group was fantastic -- booking, payment, airplane seat assignments, receiving complete travel documents and instructions, as well as answers to questions that arose while we were traveling, all were handled cheerfully, without error, and quickly!! Very satisfied and would definitely book again.

I had a query concerning my booking and spoke to Robert. He was so helpful and dealt with my concerns quickly and very efficiently he is definitely an asset to the company well done Robert you made my experience trouble free.

We booked a trip to Croatia last year with Obis which ultimately turned out to be very good, but they did try to increase the original price after booking by £100 per person, telling us they had run out of availability… After complaining they did finally honour the original price for that trip, however…

…. we just attempted to book another trip to India and had exactly the same tactic attempted by Mia…

First she quoted a good price but when we attempted to book, surprise, surprise… she wanted another £100 per person!

I can’t help but feel this is a standard selling tactic with Obis and is far too much hassle!

We have unsubscribed.

Called to pay balance. Robert in Admin was super helpful.
First use of a travel company in a long while.
However, will not hesitate to use again.
All advisors I have dealt with for my booking have been pleasant, polite and dealt with all my queries

So Far I have had a really good experience with this company, I have had dealings with costumer Rep Victor who has answered all my questions that I had before we set off. I will write a further review on our return from Malta. The communication has been excellent between us.

Clive at Orbis Travel was friendly, patient and informative, giving me all the options available, based on my experience so far it’s a 5star from me. Thank you Clive.

Hello Clive and John,

I wanted to write to tell you how much my wife and I enjoyed our trip to Malta and Rome. Everything worked out well with the flights and the hotels you recommended were great and had amazing breakfasts.

Thank you again.

Our group booked and fully paid for a tour package that clearly included the “Alhambra and Generalife Skip-the-Line Tour,” including entry to the Nasrid Palaces. Despite booking seven months in advance, Orbis failed to secure the required tickets, leaving us unable to access the most important areas of the Alhambra. What we received was not the experience that was advertised or paid for.
When we raised the issue, we were contacted by the same individual responsible for the error and were offered only a $50 coupon for a future booking. This is not an acceptable resolution, nor does it compensate for the major part of the tour we lost. We requested escalation to senior management but received no further response.
This was a significant service failure combined with poor follow-up, and we will not be booking with Orbis Travels again. I hope this review helps other travelers make an informed decision.

I have just booked a week in Malta for late January and had the pleasure of Clive from Orbis quickly arranging the details . Extremely helpful ,great knowledge and clarity in communicating .

We have used Orbis Travel booking some amazing experiences for many years
We have always found them very efficient,knowledgeable and always ready to help.
Steve is brilliant.5star always going the extra mile to please and guarantee us the best holiday ever .
His willingness to help and deliver an amazing experience in a travel booking Unfortunately due to illness we had to cancel our arranged holiday to Croatia
Fortunately we had travel insurance cover in place
The process was really good
Orbis provided all the documentation requested straightaway and our claim process was straightforward.
Well done Steve and thank you
A real Asset to Orbis Travel
Please pass on our comments to him
Looking forward to our next Orbis holiday to Portugal ⭐️⭐️⭐️⭐️⭐️
Many thanks
Terry and Julie