Orana Property Management Reviews 13

Reply from Orana Property Management

Sep 9, 2025

Thank you so much for your thoughtful feedback! We’re thrilled to hear how much you value Kayla’s professionalism, reliability, and care. She truly embodies the high standards and genuine approach we strive for at Orana, and it’s wonderful to see her recognised. Your recommendation means a lot to us, and we look forward to continuing to provide you with the same outstanding service.

Reply from Orana Property Management

Sep 9, 2025

Thank you so much for your kind words! We’re delighted to hear that your experience with Orana Property has been such a positive one. Kayla is a valued member of our team, and it’s wonderful to see her dedication and commitment recognised. We truly appreciate your feedback and look forward to continuing to support you with the same level of service.

Reply from Orana Property Management

Sep 9, 2025

Thank you for taking the time to leave your feedback. We’ve reviewed our current database and do not have a record of your name, A. Smith. If you would like to discuss your concerns further, please don’t hesitate to reach out directly to our Department Manager, Tracy (0455 333 175), who will be most happy to assist in resolving any issues you may have experienced.

Reply from Orana Property Management

Sep 9, 2025

We take all feedback seriously and are committed to providing a high level of service to both our tenants and property owners. However, we must clarify that your tenancy ended with outstanding rent and the property left in an unsatisfactory condition, requiring additional time and resources to rectify.
Our team works diligently to communicate with all tenants and ensure a smooth tenancy experience, but we also have a responsibility to enforce lease agreements and maintain professional standards. While we understand that lease compliance matters can sometimes be challenging, we strive to handle them fairly and in accordance with legislation.
If you would like to discuss any concerns further, we welcome you to contact our office directly.

Reply from Orana Property Management

Nov 9, 2023

We are sorry to hear about the negative experience you have described in your review. However, we believe there may be a misunderstanding or confusion as we have no record of such issues within our small portfolio of properties under management or a contact by the name of 'Ben Smith'. We take our responsibilities seriously and strive to provide a high level of service to all our tenants and property owners.

If you have had issues with another property management company, it's possible that you may have inadvertently left a review for the wrong company. We would appreciate it if you could double-check the details and confirm if you intended to leave a review for us, Orana Property Management, as your description does not align with the experiences of our tenants or property owners.

If you indeed have concerns about another property management company, we recommend addressing the issues with them directly or reporting any violations to the appropriate authorities to ensure that your concerns are properly addressed.

We are committed to providing a professional and responsive service, and we take all feedback seriously. If you have any questions or would like to discuss your concerns further, please do not hesitate to contact us directly on 0499 696 166 or 1300 509 554. We are here to help and ensure the best possible experience for our clients.

Thank you for your understanding, and we hope to resolve any potential confusion and provide assistance where needed.

Sincerely, Orana Property Management (WA)

Reply from Orana Property Management

Jun 28, 2023

Hi Hamish, we acknowledge your feedback and take such complaints with concern. However, we do not have any record of your name 'Hamish Robinson' being a current or past client of Orana Property. Should you wish to contact us directly to investigate your comments further, please do so via bdm@oranaproperty.com.au or call 0499 696 166

Reply from Orana Property Management

Jun 6, 2023

Jessamyn, we appreciate your feedback, although we are concerned about the content and tone of your review. We take our reputation seriously and strive to provide the best possible service to our customers. We are dedicated to resolving any issues that may arise. Whilst we acknowledge your frustration, we do not agree with your claims. With the on-going finalisation of your tenancy and pending discrepancies in dispute, it is unfair to make such strong and slanderous comments about our agency. With your approval, we are happy to present before and after photos of the discrepancies in question in this public forum - which you have initiated.
Alternatively, a more professional manner of going about this resolution is to have a Magistrate decide after our numerous attempts to resolve the situation amicably.

Reply from Orana Property Management

Jan 20, 2023

Hi Karah, thank you so much for your review for Jordy! She really is an absolute gem and we appreciate you taking the time to make her day - Thank you, Team Orana :)

Reply from Orana Property Management

Jul 11, 2022

Hi Lee, thank you for your review.
We recognise there have recently been some longer than usual response times due to our continued growth. As such we have welcomed a new member to our team with training taking place. As we evolve and grow, we always strive to provide our clients with a high level of service and this is always our intention. We apologise that this level of service has not been delivered this past week and look forward to rectifying any issues for you promptly.

Reply from Orana Property Management

Jul 7, 2022

Jo, thank you so much for taking the time to post your review. We really appreciate your business and look forward to working with you further.

Reply from Orana Property Management

Jul 4, 2022

Hi Vicky, thank you so much for your review & recommendation. We are so pleased you have been happy with our services and look forward to working with you further.