OQ Hair Reviews 

3,894
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,935 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the hair products are exceptionally soft, beautiful, and arrive very quickly. People also appreciate the helpful customer support team along with the nice packaging that includes extra hair gifts. Shoppers note that the installation process is beginner-friendly and the texture remains wonderful over time. Some reviewers were not happy with the excessive shedding and poor quality of certain items. Consumers stated that some bundles experienced severe tangling and hair falling out in clumps. Buyers also experienced issues regarding unhelpful responses and unsatisfactory resolutions when attempting to handle complaints.

What people talk about most

Product

Consumers find product to be extremely satisfying, frequently praising the incredible softness, full volume,... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the hair is incredibly soft, full, and... See more

Order

Customers had positive experiences with their order, frequently praising the simple and quick checkout... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting the remarkably fast... See more

User experience

People report positive experiences with user experience, frequently highlighting that the website is easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am thoroughly impressed with my OQ Hair purchase - it’s extremely soft and manageable… no tangling and honestly, very little shedding. I can see why others reuse it; it holds up very well. I order... See more

Rated 5 out of 5 stars

Been ordering since 2000 and always a good experience. The company is very responsive to inquiries or concerns via email and or what’s app !!!!! The Hair is an amazing quality.

Rated 5 out of 5 stars

I love the quality of the hair! My braids look absolutely stunning! I have received so many compliments regarding my hair. The hair does not have any weird smells, it doesn’t shed, and it looks so bea... See more

Rated 5 out of 5 stars

Beautiful Product! First off let me start by saying that I got the hair quicker than I thought it would THEN, when it got here I was beyond pleased with the softness & quality. All the influencers a... See more


Company details

  1. Hair Product Store
  2. Hair Extensions Supplier
  3. Wig Shop

Written by the company

OQ Hair Girls, become a powerful queen with the original dream, confident and beautiful!! OQ Hair official website provide high quality 100% human hair products at affordable prices. We offer Wear Go Wigs, HD & Transparent Lace Frontal Wigs, Half Wig, Lace Closure Wigs, Full Lace Wigs, V Part Wigs, Headband Wigs, T/U Part Wigs, Hair Bundles, Glueless Wigs, Ponytail, Clip In Extenstion, and More. Our top sale is Wear Go Glueless Wig collection, which can refresh your look in 10s, pre-cut HD Lace, pre-plucked Hairline, Pre-bleached Hair Knots, try our Salon Ready Wigs. Free shipping and 30-days return/refund/exchange is our guarantee to customers.Choose OQ Hair, be a shinning queen!


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.8

All reviews

(3,894)

1,936 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

DO NOT ORDER FROM OQ HAIR I am…

DO NOT ORDER FROM OQ HAIR I am extremely disappointed with my experience with OQ Hair. I ordered a wig that took three weeks to arrive, only for it to show up with a significant bald spot on the closure and a broken clip.

I decided to try to make the best of the situation, but on my very first day of wearing the wig, it began shedding more and more. I did not add any products to the hair or do anything to it other than brush it and run my hands through it. Despite that, it shed like crazy, to the point where the wig is now completely unwearable because of the amount of hair that has fallen out from the closure. There are bald spots everywhere!

I contacted OQ Hair immediately and provided pictures and videos documenting the issue. The only thing they offered me was a $20 refund on a unit that cost $254, on a wig that I didn't even get a single full day of wear out of because of the poor quality.

I have been wearing wigs for over 15 years and have never experienced anything like this. I have never had a wig this poorly made or experienced this level of shedding after barely wearing it.

Please do yourself a favor and think twice before ordering from this company. I will also be researching where I can report this company because I feel completely ripped off and defrauded out of money that I work hard for.

I am extremely disappointed with both the quality of the product and the way OQ Hair handled my complaint. $20 is not an acceptable resolution for a $254 wig that arrived in poor condition and shed to the point where it is completely unwearable after one day. OQ hair also has removed my negative review from their website so I’m assuming they have done this to other unhappy customers as well so beware when buying based on website reviews so do yourself a favor by doing additional research if you are considering purchasing.

18 September 2026
Unprompted review
OQ Hair logo

Reply from OQ Hair

Hi, we’re sorry to hear that you’re unhappy with your experience. However, we would like to clarify a few important points for anyone reading this review.

After reviewing the photos provided, we were unable to verify that the wig shown was the same unit shipped with this order. The photos did not provide enough information for us to confirm the condition of the original wig.

Because of this, we did not refuse to help or simply offer a $20 refund as the final resolution. We provided a prepaid return label and asked the customer to return the wig to us so our warehouse can inspect and verify the item. Once the returned wig is received, we can compare it with the order records and assess its actual condition.

We stand behind our return process and are willing to review the matter based on the actual item returned. If the customer sends the wig back using the prepaid label, our warehouse will inspect it and we will determine the appropriate resolution based on the inspection results.

We understand that customers may share their experiences online, but we also believe it is important that the information shared accurately reflects the steps we have taken to resolve the issue.

Rated 5 out of 5 stars

I caught a sale with OG Hair

I caught a sale with OG Hair! They delivered in a timely manner and the packaging was so cute! I am currently wearing the 3 bundle Premium Burmese Curly Crochet Human Hair. The hair is soft and lite. Little to no tangles. A quick spray of water and a swipe with a brush and you are good to go! No to mention it is GORGEOUS😍 I will definitely be ordering again!

14 September 2026
Unprompted review
Rated 3 out of 5 stars

Stinky hair with low volume

The shipping was fast but I don't feel like I got what was illustrated. I always buy 3 bundles of miracle hair and my head is always very full from other vendors. The 3 bundles that they sell is not enough and they know it. My hair looks boneless and who wants to order more bundles and make another hair appointment and pay twice? Most importantly, the hair smells extremely fishy. The hair is soft and it doesn't matte like other vendors , but it just stinks so bad and it's not enough. And yes I washed the hair TWICE already. Still fishy!!

16 September 2026
Unprompted review
OQ Hair logo

Reply from OQ Hair

Hi, thank you for sharing your feedback. We’re glad to hear that you liked the softness of the hair and that it did not mat like your previous experiences.

We’d like to clarify that our Miracle Hair is sold by weight, with each bundle weighing approximately 50 grams. The number of bundles needed can vary depending on the desired fullness, installation method, and the amount of natural hair.

For a fuller, more voluminous look, we generally recommend around 5–6 bundles. Three bundles may provide a lighter or more natural look, but may not provide the fullness some customers expect.

Regarding the smell, human hair can sometimes have a temporary odor from the processing, packaging, or shipping process. We recommend washing and conditioning the hair before installation to help remove any odor.

We appreciate your feedback and hope this clarification helps other customers understand the recommended amount before ordering.

Rated 5 out of 5 stars

5 stars

My hair came quickly and the packaging was very cute. I appreciate the extra gifts inside. The hair is soft and great quality!! I will be ordering more

14 September 2026
Unprompted review
Rated 5 out of 5 stars

Nice unit...

Nice unit.... no foul smells, hair barely sheds if at all, nice soft, natural looking and feeling.
My only negative is that they didn't ship my product until 1 week after I placed my order...so it took about 3weeks to receive.

14 September 2026
Unprompted review
Rated 1 out of 5 stars

0 STAR - BEWARE OF THIS COMPANY!!!!!! ⚠️‼️

I regret buying hair from OQ Hair. I paid $300 for this hair, and it was nappy and tangled straight out of the package. It had not even been installed yet, so there is absolutely no way this can be blamed on how I wore or maintained it.

I’ve had colored hair before and I know how to properly care for it. After getting it installed, I wet it, used conditioner, and did everything I normally would—and the hair was STILL dry, nappy, shedding, and completely unmanageable.

I even sent them pictures of a bundle that was never installed, proving that the issue was there from the beginning. They told me that the hair was no longer in its “original condition” but I did NOTHING to the hair.

What makes this worse is their customer service. I had been contacting them about this issue before the 30-day return window even passed, but now they’re trying to use the return policy as an excuse not to compensate me. And after paying $300, they offered me $15. Fifteen dollars. That is honestly ridiculous.

I paid $300 expecting quality hair, not hair that I immediately had problems with and then had to argue with the company about.

I would NOT recommend OQ Hair. The quality was unacceptable, and their solution was even more insulting. If you’re thinking about spending your money here, DON’T.

BEWARE OF THE FAKE REVIEWS!!!!

16 September 2026
Unprompted review
OQ Hair logo

Reply from OQ Hair

Hi, we’re sorry to hear that you were disappointed with your order. We’d like to clarify the situation for anyone reading this review.

You ordered three bundles, and the hair was installed before you requested a return. You also provided photos showing the hair after it had been installed and worn. Afterward, the bundles were removed and requested to be returned.

Our return policy does not allow us to accept returns for hair that has been installed, used, and removed, because once the hair has been installed and worn, we can no longer verify its original condition or determine whether any changes resulted from the product, installation, handling, or maintenance.

We understand that you contacted us within the 30-day period. However, the 30-day period does not mean that used or installed hair automatically qualifies for a return. The condition of the item is also part of our return requirements.

We did not ignore your concern. As a goodwill gesture, we offered a $15 partial refund, even though the hair was no longer eligible for return under our policy.

We respect every customer's right to share their experience, but we also want to make sure the circumstances are represented accurately. Our return policy is publicly available and applies consistently to orders that have been installed and used.

Rated 5 out of 5 stars

I am thoroughly impressed with my OQ…

I am thoroughly impressed with my OQ Hair purchase - it’s extremely soft and manageable… no tangling and honestly, very little shedding. I can see why others reuse it; it holds up very well. I ordered on a Tuesday and had the hair in my hands by Friday of that same week - just in time for my Birthday!! It was packaged very nicely and had a gift inside to create a wig if I chose to! Absolutely the BEST hair experience I’ve EVER had!💜

4 September 2026
Unprompted review

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