While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its excellent quality, realistic appearance, and ease of application and removal, often noting that the nails look and feel like acrylics without causing damage to natural nails. Many consumers appreciate the wide selection of lengths and colors, finding the nails long-lasting and reusable. The customer service is frequently highlighted as exceptional, with many people appreciating the prompt and helpful responses. However, some customers experienced issues with their orders, including delayed or undelivered items. A few reviewers also mentioned that the provided nail file was ineffective or that the nails themselves were too curved or long for their preference, leading to an artificial look or difficulty in fitting.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, praising their durability, ease of application, and... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the durability and appearance of the... See more

User experience

Reviewers mention positive feedback about user experience. Customers praise the ease and speed of... See more

Order

People report ambiguous experiences with order. Many customers express satisfaction, praising easy ordering,... See more

Customer service

Consumers generally find customer service to be positive, with many praising the quick replies and... See more

Based on these reviews

Rated 4 out of 5 stars

Holding back 5 stars as name on ads implies London based/shipped which is not the case - shipped from China so a tad misleading and frustrating given shipping times. That said, arrived in just ov... See more

Company replied

Rated 4 out of 5 stars

After having a few problems with my order from opul nails, the company have been kind enough to send the nails I ordered and refund the purchase price. Thank you. I have ordered these nails before and... See more

Company replied

Rated 5 out of 5 stars

I absolutely love these Opul Nails, game changer! I personally don't get on with the sticky pads, so I use the nail glue which is so strong and no white residue, I have had my nails on for two weeks+... See more

Company replied

Rated 5 out of 5 stars

I very rarely write reviews, but after years of struggling with different nail products it’s such a relief to finally find something that actually works. Opulnails are absolutely brilliant. They’re ea... See more

Company replied

Rated 5 out of 5 stars

Opulnails are just amazing! I have used a few different Companies, boiught nails from beauty stores, but nothing compares to Opul Nails. I thought Id give them a try and Im so glad I did, you cant t... See more

Company replied

Rated 5 out of 5 stars

this was my second set and seemed to go on a lot easier the my first set, the colour was lovely and people have commented on how nice they look. I have now ordered my 3rd set which I cannot wait to g... See more

Company replied

Rated 5 out of 5 stars

I am now 5 days into wearing this set of Opulnails for the second time. They are still looking lovely and feel secure. The nails are completely different to the cheap press on nails and look and feel... See more

Company replied

Rated 1 out of 5 stars

I would give no stars This website is a scam . I didnt receive my order . No response to emails and the contact number doesnt exsist . Hi olivia . Firstly i have emailed twice to your con... See more

Company replied

Rated 5 out of 5 stars

Love these nails! Opted for the more natural shorter length (to suit my fat fingers!). They’re holding fast and I can carry out everyday tasks without worrying they’ll pop off (I’ve used the adhes... See more

Company replied

Rated 5 out of 5 stars

What a fabulous company to deal with. They responded extremely fast and were so helpful and courteous, resolving my query very efficiently. Their product is really good quality, looks profession... See more

Company replied

Rated 5 out of 5 stars

I bought Opus Nails to protect my natural nails whilst they grow back… they are in such bad condition, very short, thin, and splitting….. I received my first delivery a couple of days ago, I... See more

Company replied

Rated 5 out of 5 stars

These nails don’t arrive super quick but they are definitely worth the wait. My first set lasted over a week with no chipping curling or clicking off. I removed them without damage on both my nail... See more

Company replied

Rated 5 out of 5 stars

I have had to give my own nails a rest as they have been badly damaged by acrylic & Gel which Ive been having done for 20 odd years. My own nails now are paper thin BUT I cant stand NOT to have nails... See more

Company replied

Rated 5 out of 5 stars

These designer nails are the best on the market. You have to follow the instructions to the letter to be successful. Ensure that the nail isn't to big or too small to fit correctly. The customer serv... See more

Company replied

Rated 3 out of 5 stars

Little long for my taste unfortunately- please do some very short options for those of us who don’t like long talons! Also, not as thin or flexible as I was anticipating, so they do look odd from s... See more

Company replied

Rated 5 out of 5 stars

I have tried many false nails in the past but because Im heavy-handed they either do not siton my nail bed correctly or they just dont stay on. After many years of having my nails then done by a tech... See more

Company replied

Rated 5 out of 5 stars

Great service and brilliant nail. They where exactly what I wanted, they stayed on until I took them off after 5 days. They came off really well and didn't damage my own nails underneath. Would defini... See more

Company replied

Rated 5 out of 5 stars

The quality of the nails and glue pads are brilliant. I am not able to have gels put on at the moment and Opul Nails are an excellent alternative. Quick and easy to apply, current set have stayed on... See more

Company replied

Rated 5 out of 5 stars

What a revelation to find press on nails that actually work! Fabulous quality, good quality sticky pads and when taken off correctly, I’m confident I’ll be able to re-use them. Together with an excell... See more

Company replied

Rated 5 out of 5 stars

I’m really impressed with these,they’re quick to apply and look fabulous! I can’t have salon nails because of work restrictions however having worn them you can’t tell the difference, reusable!!

Company replied

Rated 3 out of 5 stars

So i posted a review as I hadn't received nails in timely manner and the company had not responded to two emails. Since then I have received an email offering an apology for poor customer service AND... See more

Rated 1 out of 5 stars

One of the worst costumer services experiences I had. The nails arrived more than 10 days after the delivery date so I can’t comment on the product as I was unable to get them. I wrote to the compan... See more

Company replied

Rated 1 out of 5 stars

I placed my order on 27 November and, as of today - 11 December, the nails have still not arrived, despite their promise of delivery within 3-5 working days. I phoned the number on their website to ge... See more

Company replied

Rated 5 out of 5 stars

I was sceptical about this product/company having purchased following many online videos promoting their product I ordered in early December, hopeful that the delivery timescale of 5-8 working day... See more

Company replied

Rated 5 out of 5 stars

The customer service team are so quick to reply with any questions. I prefer shorter nails and Olivia in Customer Service provided help and guidance to my questions. Looking forward to trying the nai... See more

Company replied

Rated 5 out of 5 stars

Really pleased with my first purchases and use of Opulnails Followed the tutorial and applied my first set of nails in around 20 mins. Will definitely be quicker next time. I did take one off and rea... See more

Company replied

Rated 5 out of 5 stars

Love the product... Good customer service, answers any e- mails I've sent x And i do get comments from friends and family saying how nice my nails look ..also helping to get my own nails back to goo... See more

Company replied

Rated 5 out of 5 stars

These nails are very easy to apply and look amazing. Excellent communication with Opul nails who have answered my questions promptly I love the fact that they are reusable. I had mine on for 9 days be... See more

Company replied

Rated 5 out of 5 stars

Great product. I've finally found a manicure I'm not allergic to. I use the sticky pads to attach the nails and they are brilliant so long as you follow the instructions. I do get fed up with the same... See more

Company replied

Rated 5 out of 5 stars

Beautiful nails, very good quality, stayed on for a whole week with sticky pads. Good nail preparation is the key. Would love to see extra short length as an option too, easier to do household tasks w... See more

Company replied

Rated 5 out of 5 stars

Lovely product and great customer service. I chose 4 pairs, 2 of which I was delighted with, but the others were too long for me (just personal choice), and they let me exchange with no questions ask... See more

Company replied

Rated 4 out of 5 stars

Customer service is brilliant. A few points on the nails, based on my own personal experience: POSITIVES - realistic softgels and easy to apply - good choice of designs, but cd do with more de... See more

Company replied

Rated 5 out of 5 stars

These nails are beautiful and so easy to apply. It's great to have a variety of sizes and extra stickers. From every angle these are a fantastic deal. My nails feel wonderful and secure. I recommend e... See more

Company replied

Rated 5 out of 5 stars

Opul nails are the best quality nails I have ever used - they lasted for over 3 weeks! They look so professional! I highly recommend to try them if you haven’t already. Also, their customer service is... See more

Company replied

Rated 1 out of 5 stars

Just put 1 nail on to see what it looked like. Lasted all of 2 hours. Waste of money. I will definitely be making a complaint

Company replied

Rated 2 out of 5 stars

Disappointed that the nail company which advertises that it is based in London actually send products from China with a corresponding long delivery time. The nails look very artificial and I'm not sur... See more

Company replied

Rated 5 out of 5 stars

The product does exactly what it promises- easy to apply and remove with no damage to your natural nails and totally secure in use. I tried one set and was so pleased that I ordered more! Great for oc... See more

Company replied

Rated 1 out of 5 stars

Arrived today. Look lovely in the box but the nails are all very curved and even the short ones are too long and what I chose have a French tip so very difficult to take masses off. The little nail f... See more

Company replied

Rated 5 out of 5 stars

Lovely choice of nails that are easy to apply and remove. Tutorials are worth watching & once mastered it’s very straightforward. For me they lasted over 2 weeks. Would highly recommend.

Company replied

Rated 5 out of 5 stars

Ordering was easy and packed and received in excellent condition. These nails are quality and I have been delighted with every set I’ve purchased (9 sets so far).

Company replied

Rated 5 out of 5 stars

I have to say I was a total sceptic about these or any other stick on nails I read any reviews with scepticism think the were all made up for sales. I have never used nail polish as I was a nail biter... See more

Company replied

Rated 5 out of 5 stars

The quality and fit of the nails are the best I have tried and cannot recommend this product enough There was an issue with my order and emailed customer service. I got a reply straight away and t... See more

Company replied

Rated 5 out of 5 stars

Opulnails are the best nails I’ve ever bought. They are very comfortable to wear and very natural to look at. I bought them for a special occasion and several people asked me where I got my nails done... See more

Company replied

Rated 3 out of 5 stars

Company site implies it is London based - it is not, it's a Chinese supplier and the way their site blurs this is misleading and doesn’t breed trust in them. Ordered with Express Delivery paid for (3-... See more

Company replied

Rated 1 out of 5 stars

Ordered x3 sets of nails , delivery was 5-8 days … not delivered , 6 days late and no response to my email querying delivery date !

Company replied

Rated 5 out of 5 stars

I’m so glad I found these Opulnails Had gel nails for years and they were just destroying my own Nails, with Opulnails you get the perfect manicure without damaging your Nails, they are so easy t... See more

Company replied

Rated 5 out of 5 stars

I've been using Opul Nails now for about 8 months and they never let you down. There is a good range of colours and designs and the cost when you buy 3 get 1 free is so good. What I love about these n... See more

Company replied

Rated 5 out of 5 stars

Opul nails are brilliant for people like myself who are trying to grow my nails back after gel nails. The sticky pads are an amazing invention and I would recommend Opul nails to anyone 🙂

Company replied

Rated 5 out of 5 stars

I love the quality and convenience of these nails. I used to spend a fortune at the nail bar and had to find the time to go, but not any more. I can easily put these on or take them off when it suits... See more

Company replied

Rated 1 out of 5 stars

The order took a while to arrive. The Neil’s look lovely and the packaging is good but that’s as good as it gets ! The instructions refer to nail glue and there is nothing to advise how to get the glu... See more

Company replied

Rated 1 out of 5 stars

Ordered on 21st October - the company claims to deliver in 5 days. Its now 29th & still havent received my order. Just looked on tracking & it says delivered on 28th! No sign of it

Company replied

Rated 5 out of 5 stars

Twice now this company has exceeded my expectations for customer service. The first time I ordered a colour that showed on the website as being in stock but it wasn't, Opulnails contacted me offeri... See more

Company replied

Rated 5 out of 5 stars

Very pleased with my Opul nails. I was very sceptical having fallen for too many wild claims in Facebook ads but Opul nails are genuinely different. It took me about half an hour to put my first set o... See more

Company replied


Company details

  1. Beauty Product Supplier
  2. Beauty Supply Store
  3. Cosmetics Industry
  4. Cosmetics Store
  5. Nail Salon

Written by the company

At Opul Nails, we're redefining what at-home manicures can feel like. Our mission is simple: to help women feel elegant, confident, and put-together - effortlessly. We understand that every woman has her own style, routine, and preferences, which is why we offer salon-quality SoftGel press-ons designed to adapt to your lifestyle, not the other way around. Whether you're looking for a timeless nude for the office, a glossy Cat Eye for a dinner out, or a natural glow just for you - we've made sure each set is quick to apply, reusable, and kind to your natural nails. No appointments. No damage. Just beautiful nails, in 10 minutes or less. At Opul, we believe self-care isn’t selfish - it's powerful. From our helpful guides to our dedicated customer support, we're here to make sure your manicure experience feels as good as it looks. Because it's more than just nails - it's about feeling like the best version of yourself, every single day.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

86 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Opul nails

Ordered x3 sets of nails , delivery was 5-8 days … not delivered , 6 days late and no response to my email querying delivery date !

4 July 2025
Unprompted review
Opulnails logo

Reply from Opulnails

Hi Joanne,

You're absolutely right to be disappointed, and I take full responsibility.

One of the items in your order was unexpectedly out of stock, and we failed to notify you. That delay, combined with our slow response, created a frustrating experience, and for that, I sincerely apologise.

You’ve since been fully refunded, and we invited you to keep the products as a small gesture, but I know that doesn’t erase the inconvenience caused.

We're a growing team, and still refining a few processes as we scale. Thanks to your feedback, we’ve implemented safeguards to prevent this from happening again.

Thank you for holding us accountable. We truly appreciate it.

Warm wishes,
Olivia, Opul Nails London.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look