Ordered the Almira necklace from this place and I emailed them because on the website they said UK Shipping is 4-8 days and it's been way longer than that which is so misleading. They haven't replied... See more
Company replied
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Review summary
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Reviews shaping this summary
I ordered a tennis name necklace but received a simple gold necklace. I asked for a refund or resolution but keep getting the same message. Customer Care is reviewing it. Decided to just ask for a r... See more
Company replied
I’ve emailed over 10 times about my tracking and all I get back is they are experiencing really high volume of emails and it will take 72 hours for a reply! Still had no response from them ! Then when... See more
Company replied
Awful customer service. My parcel was stolen and they’ve refused to refund or replace my item as it’s shown as “delivered”. I’ve explained it wasn’t. I ordered this item months ago for a birthday pres... See more
Company replied
1.6
Bad
245 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
I asked to exchange a bracelet for a…
I asked to exchange a bracelet for a bigger size and they finally replied and said I have to return it to china at my own cost because their London storage is "unavailable".
4 January 2026
Unprompted review
Reply from Opulentvogue
Thank you for sharing your experience. We’re very sorry to hear about the frustration this situation has caused.
We understand how disappointing it can be when you’re simply trying to exchange a bracelet for a different size and the return process becomes complicated. We also apologise if the information regarding the return location caused inconvenience or confusion.
We would really appreciate the opportunity to review your case and see if there is a better way to assist you. Please could you email us directly at info@opulentvogue.co.uk
with your full name, order number, and previous correspondence so we can look into this matter further and work towards a suitable solution.
Thank you for bringing this to our attention.
Kind regards,
Opulent Vogue Customer Support
First and Last time ordering from this shambles of a company
Ordered for the first time as my daughter wanted a pair of earrings on 2/12/25. Eventually arrived on the 22/12 damaged. After several emails I eventually got a response saying that I need to return them within 14 days of delivery at my expense and that’s not guaranteed a refund. So will cost me more money to return them via courier as they want them completely tracked. I will not be paying for return postage to china for a faulty item they sent out. Have raised a dispute through my bank to get my funds cleared. Absolutely awful customer service and wish I had read the reviews here before hand. The only good reviews must have been paid for and not genuine. Avoid this company at all costs and take your money elsewhere. Agree with other reviewers stating it’s a scam.
Update; opulent vogue are disputing my bank despite all the evidence I’ve provided to them with emails etc and how I still have the product and it hasn’t been returned and refunded. Absolutely shocking service from a clearly fraudulent company.
22 December 2025
Unprompted review
Reply from Opulentvogue
Thank you for taking the time to share your experience. We’re truly sorry to hear that the earrings arrived damaged, especially as they were intended for your daughter. We completely understand how disappointing that must have been, particularly so close to Christmas.
We’re also very sorry to hear about the frustration surrounding the return process and the communication you received. That’s understandably upsetting, and it’s not the level of service we aim to provide.
We would genuinely like the opportunity to review your case in full and better understand what happened, including the correspondence and the return guidance you were given. Please could you email us directly at info@opulentvogue.co.uk
with your full name, order number, and previous email exchanges so we can investigate this properly and see how we can assist.
We appreciate you bringing this to our attention and would welcome the chance to address your concerns directly.
Kind regards,
Opulent Vogue Customer Support
This place is a scam
This place is a scam. My daughter asked for jewelry from here as a gift and I order $100 worth. I ordered it on 12/8 and as of 1/2, it has not arrived. The tracking has just been updated with the following comment:
Seized by USPS for Counterfeit Postage, The package associated with this tracking number was found to bear counterfeit postage and is now considered Postal Service property under USPS regulations and will not be delivered. You are encouraged to contact the sender/merchant and/or your credit card company, as applicable, to seek a refund or other available recourse
I have emailed the company multiple times with no response.
2 January 2026
Unprompted review
Reply from Opulentvogue
Thank you for bringing this to our attention. We’re very sorry to hear about the situation with your order, especially since it was intended as a gift for your daughter.
We completely understand how concerning it must be to see a tracking update like this and not have clear answers. Please accept our sincere apologies for the frustration this has caused and for any delay in communication.
We would genuinely like the opportunity to investigate this shipment with our logistics team and review the tracking details you received. Please could you email us directly at info@opulentvogue.co.uk
with your full name, order number, and the tracking information so we can urgently look into this matter and work towards a resolution for you.
Thank you for bringing this to our attention — we appreciate the chance to assist you.
Kind regards,
Opulent Vogue Customer Support
The items are great I order the pink…
The items are great I order the pink Hermes gold bracelet and the packaging and yes the delivery was longer than expected but due to Christmas times k aspect that and the bracelet is very cute and nice packaging
29 December 2025
Unprompted review
Reply from Opulentvogue
Hi there,
Thank you so much for taking the time to share your feedback. We’re really glad to hear that you’re happy with the bracelet and that you liked the packaging as well.
We also appreciate your understanding regarding the longer delivery time during the busy Christmas period. Your support means a lot to us, and we’re delighted that you’re enjoying your order.
Kind regards,
Opulent Vogue Support Team
Awful customer service
I ordered items on 2 December and received them on 28 December. The package seemed to be in customs clearance for a couple of weeks. The earrings ordered were damaged and despite emailing no reply as yet received. The bracelet I ordered was very nice but very small - just about fits on my wrist and I have small wrists. I wont order from this company again
27 December 2025
Unprompted review
Reply from Opulentvogue
Thank you for taking the time to share your experience. We’re very sorry to hear about the delay with your order and that your earrings arrived damaged — we completely understand how disappointing that must have been, especially after waiting for the parcel to clear customs.
We’re also sorry to hear that you haven’t yet received a reply to your emails. That’s certainly not the level of communication we aim to provide, and we apologise if your message was missed or delayed.
We would genuinely appreciate the opportunity to review this for you, particularly regarding the damaged earrings and your order overall. Please could you email us directly at info@opulentvogue.co.uk
with your full name, order number, and photos of the damaged item so we can urgently investigate and assist you further.
Thank you again for bringing this to our attention — we truly value the chance to address your concerns.
Kind regards,
Opulent Vogue Customer Support
Absolutely chuffed with my latest…
Absolutely chuffed with my latest order. Some really beautiful pieces that will elevate my outfits over the festive period. The quality is wonderful!
24 December 2025
Unprompted review
Reply from Opulentvogue
Hi there,
Thank you so much for your lovely review! We’re absolutely delighted to hear that you’re happy with your latest order and that you love the pieces you received.
It means a lot to us to know that our jewellery will be part of your outfits over the festive period. We truly appreciate your support and hope you continue to enjoy your pieces.
Kind regards,
Opulent Vogue Support Team
Shit company and a big scam don’t order…
Shit company and a big scam don’t order from this place, ordered on the 10th dec and still got nothing. Delivery company tracking status hasn’t changed for weeks. Crazy to think people promote this company all over social media.
26 December 2025
Unprompted review
Reply from Opulentvogue
Thank you for sharing your feedback. We’re very sorry to hear that you haven’t received your order and that the tracking status hasn’t updated for an extended period. We completely understand how frustrating and disappointing that must be.
Please accept our sincere apologies if you’ve felt left without clear information or support regarding your delivery. That is certainly not the experience we aim to provide.
We would genuinely like the opportunity to investigate the status of your shipment and provide you with a clear update. Please could you email us directly at info@opulentvogue.co.uk
with your full name, order number, and the tracking information you received so we can urgently look into this with our logistics team.
Thank you for bringing this to our attention — we hope to have the chance to resolve this for you.
Kind regards,
Opulent Vogue Customer Support
I placed an order on the 8th December…
I placed an order on the 8th December for a Christmas present it’s still not here!! It’s def coming from China and I thought it was a uk website. Going to dispute with my bank as I thought this was legitimate and def not. Scam!! Do not use!!
8 December 2025
Unprompted review
Reply from Opulentvogue
Thank you for sharing your experience. We’re truly sorry to hear that your order placed on the 8th December has still not arrived, especially as it was intended to be a Christmas present. We completely understand how disappointing and frustrating that must be.
We also apologise for any confusion regarding shipping and the delay you’ve experienced. That’s certainly not the experience we want our customers to have.
We would genuinely like the opportunity to investigate your order and provide you with a clear update on the shipment. Please could you email us directly at info@opulentvogue.co.uk
with your full name, order number, and any tracking information you received so we can urgently look into this for you.
Thank you for bringing this to our attention — we appreciate the chance to assist and work towards a resolution.
Kind regards,
Opulent Vogue Customer Support
Consider service
Updated - the order came and the bracelet is very nice, so putting my review ro 3 stars, however like others mentioned , service, delivery, communication was shocking
Ordered beginning of December, no communication, delivery is late, no response to multiple emails and barely via social media. DO not order, I dony think this company is legit at. All.
24 December 2025
Unprompted review
Reply from Opulentvogue
Hi there,
Thank you for updating your review and for your honest feedback. We’re really glad to hear that you’re happy with the bracelet itself, but we’re truly sorry to learn that the delivery time and communication did not meet your expectations.
We understand how frustrating it can be to experience delays and difficulty reaching support, especially during a busy period. Your feedback is important to us, and we’re continuously working to improve our communication and customer service.
If there is anything further we can assist you with, please feel free to contact our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase, and we’ll be happy to help.
Kind regards,
Opulent Vogue Support Team
Unfortunately a scam
Ordered an item in the 30/11 and not received. Tracking is bogus, timeline doesn’t make sense and the tracking number is invalid for the carrier they stated on the email.
They do not respond to messages.
My item was estimated to be here by the 10th Dec. Influencers working with this company should really do their homework as people trust them and buys products based on their recommendations only to be scammed.
23 December 2025
Unprompted review
Reply from Opulentvogue
Hi there,
We’re really sorry to hear about your experience and understand how frustrating this situation must be. This certainly isn’t the level of service we aim to provide, and we take concerns like this very seriously.
Sometimes tracking updates can appear inconsistent depending on the carrier’s system or when parcels are transferred between logistics partners, but we would really like to look into your specific order and resolve this for you as quickly as possible.
Please could you email us at info@opulentvogue.co.uk with your order number and the email address used for the purchase so our support team can investigate the tracking and assist you further.
We appreciate you bringing this to our attention and look forward to helping get this sorted for you.
Kind regards,
Opulent Vogue Support Team
Dont order from this company
Dont order from this company, big order never arrived, sent so many emails, to just keep getting fobbed off and now being ignored. Disgusting customer service, these items were for a birthday which passed ages ago and now Christmas is upon us with no hope of receiving my items.
1 December 2025
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to read about your experience and truly understand how disappointing and frustrating this must feel—especially when the items were intended for a birthday and have still not arrived.
Please know that this is not the experience we want any of our customers to have. We would really like the opportunity to properly review your order and find a solution for you.
Could you please email our support team directly at info@opulentvogue.co.uk with your order number and the email address used to place the order? This will allow us to investigate your case in detail and assist you as quickly as possible.
We appreciate you bringing this to our attention and hope to resolve this for you very soon.
Kind regards,
Opulent Vogue Support Team
DONT ORDER
DONT ORDER! SCAM YOU OF YOUR MONEY WITH NO COMMUNICATION AND AN INVALID TRACKING NUMBER!
22 December 2025
Unprompted review
Reply from Opulentvogue
Hi there,
We’re sorry to hear that you feel this way and understand how frustrating it can be when you’re expecting updates about your order.
Please be assured that we take concerns like this very seriously and would like the opportunity to look into your order and clarify the tracking information for you. Sometimes tracking numbers may take a little time to become active depending on the courier’s system.
Could you please email our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase so we can investigate this and assist you further?
Kind regards,
Opulent Vogue Support Team
Do not buy from this company, they don’t send your order or reply when it doesn’t arrive!
Firstly, DO NOT ORDER FROM THIS COMPANY!
I did order from them back in Sept 25 & had no issues, hence why I ordered from them again. However, something with this company has clearly shifted since then & LOTS of people seem to be having the same issues (including myself this time! 🤬).
I placed an order on the 3rd Dec 25, received confirmation & on 7th Dec had an email saying my order was on its way. As of today (22nd Dec), it’s still not arrived. UK shipping was supposed to take 4-8 days, but other correspondence said it would be here no later than the 19th Dec.
The tracking is useless & just says: -
Status: Order Ready
Waiting for carrier to update tracking information, please try again later.
This tracking hasn’t changed/been updated in weeks!
I have emailed numerous times, filled in their online enquiry form & messaged via TikTok more than once. They are completely ignoring me & not replying. Makes sense now why they’ve not got a customer service contact telephone number available.
I have now had to go to my bank to try & get a refund issued for this order. I have also reported them via TikTok, as they are clearly just ripping people off & need stopping ASAP!
3 December 2025
Unprompted review
Reply from Opulentvogue
Hi Gemma,
Thank you for taking the time to share your feedback, and we’re really sorry to hear about your recent experience.
We truly appreciate that you previously ordered from us without any issues, which makes it even more disappointing to hear that your latest order did not meet your expectations. We completely understand how frustrating it must be to experience delays and not receive the updates you were expecting.
When a tracking status shows “order ready” or similar messages, it can sometimes mean the parcel is awaiting collection or the courier has not yet scanned it into their system, which may delay the tracking updates. That said, we would really like the opportunity to properly review your order and see what may have happened.
Please could you email our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase, and mention your review so our team can investigate this for you and assist with a resolution.
Kind regards,
Opulent Vogue Support Team
The delivery was not too long and worth…
The delivery was not too long and worth the wait! and the jewellery was carefully packed, the bundle sets i got is so pretty and unique and I actually ordered another set for a friend as a gift and she loved it.
19 December 2025
Unprompted review
Reply from Opulentvogue
Hi there,
Thank you so much for your lovely review! We’re really happy to hear that you enjoyed your order and that the jewellery arrived safely and well packaged.
It means a lot to us that you loved the bundle sets and even chose to order another one as a gift for your friend. We’re delighted to hear she loved it too!
Thank you again for your support — we truly appreciate it and hope you continue to enjoy your pieces.
Kind regards,
Opulent Vogue Support Team
Scam company
Scam company. Spent over £100 not received anything. And they don’t reply to emails. Don’t waste time or money
20 November 2025
Unprompted review
Reply from Opulentvogue
Hi there,
We’re sorry to hear about your experience and understand how concerning this must feel.
Please be assured that we take situations like this seriously and would like the opportunity to look into your order. Our team will be happy to review what may have happened and assist you with an update or resolution.
Could you please email our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase so we can investigate this for you as soon as possible?
Kind regards,
Opulent Vogue Support Team
Shocking company
I ordered my items back in October and still haven't arrived, I'm emailing a couple of times a,week and no one has responded back ,absolutely shocking behaviour I would not recommend anyone to buy from this company its a fraud.
31 October 2025
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and understand how frustrating this must be, especially after waiting such a long time and not receiving a response.
This is certainly not the experience we want for our customers. We would really like the opportunity to look into your order and help resolve the situation for you.
Please could you email our support team at info@opulentvogue.co.uk with your order number and the email address used to place the order, so we can investigate this as quickly as possible.
Kind regards,
Opulent Vogue Support Team
Ordered on 28th November
Updated - the items arrived on 21st december and we are very happy with the products - service and delivery shocking though.
have changed the review from 1 to 3 star
Ordered on 28th November - still not received. Emailed 3 times, no response.
Spent over £100 - DO NOT BUY FROM THIS SITE
18 December 2025
Unprompted review
Haven’t got my parcel it was over 100+…
Haven’t got my parcel it was over 100+ euro and i’m so upset they won’t answer any of my emails, be careful out there guys!! save your money and don’t buy from this scam!!!!
27 November 2025
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and understand how upsetting it must be to feel this way about your order.
Please be assured that we take concerns like this seriously and would really like the opportunity to look into your order and assist you. Our team will be happy to review what may have happened and help provide an update or resolution.
Could you please email our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase so we can investigate this for you as soon as possible?
Kind regards,
Opulent Vogue Support Team
Awful company 😠
Awful company 😠
I ordered a necklace with a "7SEVEN" increption for my daughter. After waiting for 26 days for it to arrive, I was disappointed. The letters were loose within the box containing the necklace, resulting in the necklace being tangled. Additionally, the clasp appeared to be the back of an earring rather than a proper clasp. Furthermore, the number '7' was missing from the order. I have emailed multiple times regarding these issues, but have not received a response. I am disappointed with the company's customer service. 😠
15 December 2025
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and sincerely apologise for the disappointment this has caused, especially as the necklace was intended for your daughter.
Receiving an item in this condition and with a missing part is certainly not the experience we want for our customers. We also apologise for the lack of response you’ve experienced, as we understand how frustrating that must be.
We would really like the opportunity to review this and make it right for you. Please could you email our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase, and mention your review so our team can prioritise looking into this for you.
Kind regards,
Opulent Vogue Support Team
Do not order from this company
Like so many others I’ve had a disappointing experience with this company. Ordered over 4 weeks ago and nothing! Tracking says it was on its way 21st November. That’s the last update I had. I don’t think the necklace is ever coming
17 December 2025
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and understand how frustrating it must be to be waiting this long for your order.
Sometimes tracking updates may stop updating temporarily depending on the courier or if the parcel is in transit between logistics hubs. However, we would really like the opportunity to look into your order and provide you with a clear update.
Please could you contact our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase, and we will investigate this for you as soon as possible.
Kind regards,
Opulent Vogue Support Team
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