Company had great reviews, and I have severe sacrolliac issues. I was encouraged to try this particular belt. I decided to do it because I'm quite desperate. I have hope that it will help me.
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See what reviewers are saying
The professional discounts are legit as I compared them to Amazon's pricing, from their OPTP shop. Also, the website was easy to navigate. I appreciate there are short video demos provided on the plat... See more
Waited two business days for a quote to confirm shipping costs. Called to check on progress - nothing. The rep kept telling me how wrong I was in my understanding, cutting me off. Finally I asked her... See more
This order took a very long time to ship. Placed on 4/6/17. Called on 4/7/17 to have it shipped via Priority Mail. On 4/10/17 received an email asking me to choose shipping method and another email... See more
Company details
Information provided by various external sources
OPTP (Orthopedic Physical Therapy Products) is a recognized leader in providing professionals and consumers with orthopedic, physical therapy, rehabilitation and fitness products.
Contact info
3800 Annapolis Lane N, Suite 165, 55447, Minneapolis, United States
- 800-367-7393
- optp.com
4.0
Great
177 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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international shipping
more infomation about international shipping method.= I do not know what to choose and its cost.
7 January 2016
Unprompted review
Easy and direct.
Great experience. No second thoughts, or second guessing.
28 October 2015
Unprompted review
Shipping costs are ridiculous
The website was very easy to navigate but basing shipping charges on the amount of money spent is ridiculous. I almost didn't purchase from OPTP but they were having a sale so I made an exception. Charge on weight and size--the way the shipping companies charge!
17 October 2015
Unprompted review
In terms of customer service, very poor
I signed up for a Distributor account and they never changed my login to show distributor prices, and I made three very expensive orders last year before realizing that I was only given the Professional Price, that it wasn't the Distributor price. It took several emails to customer service to ask how to get the distributor prices, because the customer number they gave me wasn't helpful. And I was told information that I already knew -- how to log in. Finally, I had to call in to Customer Service and had them actually change it. Then I came to realize that I had been highly overcharged, once I actually saw the Distributor pricing.
10 October 2015
Unprompted review
Reply from OPTP
Hello Lahela,
Thank you for taking the time to leave us a review. I'm sorry to hear that there was an issue with the distributor status of your account and apologize for any confusion about how to receive distributor pricing. Our distributor guidelines provide this information in detail and are available online. If you have any additional questions or concerns, please do not hesitate to email or call us and we'll do our best to help!
great site, easy to navigate
The pictures & descriptions of the products are excellent. Love that as a professional we have pro pricing & a great amount of industry options. The only thing I was not pleased with was the shipping price. It goes by the amount spent on products - however, my products were small in size & I know that they could not cost almost $19 to ship. I understand that there are certain considerations built into those prices, however, that is still steep. Overall, I was very pleased with the variety of products, brands, & educational material available at this site. I was also happy with the ease of use of the site.
3 October 2015
Unprompted review
Helpful staff
I called in to get a recommendation for a product to alleviate the symptoms of my plantar fasciitis. The woman on the phone was very helpful and the product she recommended was one of their cheapest options (half balls) and it works great for me. Will definitely purchase from OPTP again!
12 July 2015
Unprompted review
Fast, accurate, easy
Placed an order on the OPTP website. Very quick checkout process and easy to use. Looking forward to getting my items!
10 July 2015
Unprompted review
Quality products at fair prices
I've purchased a couple of foam rollers from OPTP and they've held up very well. The quality is far superior to the rollers I've seen at Target for double the cost. Their pro fitness mat is very nice as well.
10 July 2015
Unprompted review
Reply from OPTP
Thanks for the positive review, Joel! I'm glad to hear you are happy with our products.
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