Optimum Nutrition UK Reviews 

223
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 212 reviews, reviewers had a great experience with this company. Consumers frequently praise the fast delivery and excellent product quality, noting that items taste great, mix easily, and support fitness routines. Buyers also appreciate the seamless purchasing process and the reliable variety of options available for daily training needs. However, some people mentioned experiencing frustrating issues with customer service response times when trying to resolve after-sales problems. Others noted occasional delivery mishaps, such as missing parcels, tracking difficulties, or damaged packaging upon arrival at their door. A few customers additionally felt that sorting these unexpected complications required more effort than anticipated.

What people talk about most

Product

People report positive experiences with product, highlighting that items taste great, mix well with water,... See more

Delivery service

Consumers find delivery service to be positive, highlighting super fast shipping times, clear tracking... See more

Order

Clients share ambiguous opinions on order experiences, as reviewers frequently praise the quick delivery... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with some consumers reporting that support staff... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Just bought the new clear protein (incentivised by the free creatine). Good change from whey with a nice clean taste. Originally looking to buy Gold Standard but at nearly £100 a tub that was a no go.... See more

Company replied

Rated 5 out of 5 stars

Delivery was next day an products are outstanding. The only protein I’ve been able to digest within 10-15 minutes of training window without digestion issues. Would highly recommend this product for... See more

Rated 5 out of 5 stars

I’ve been using this product for years but first time I’ve ordered direct from the manufacturer. I am so impressed. The price was great. Next day delivery was fantastic with an hour allotted deliver... See more

Rated 5 out of 5 stars

Can't fault the product, nor the service. Prompt delivery and an issue resolved quickly, without fuss and to a level of service that made me take note - in a good way. Won't hesitate to buy direct... See more


Company details

  1. Vitamin and Supplements Store
  2. also in
  3. Fitness and Nutrition Service
  4. Sports Nutrition Store

Written by the company

Optimum Nutrition. Setting the Gold Standard in Sports Nutrition. For more than 35 years, Optimum Nutrition has been dedicated to providing athletes, fitness enthusiasts, and active individuals with the highest quality sports nutrition products in the world. Recognised globally as The World’s #1 Sports Nutrition Brand, Optimum Nutrition is trusted by millions of customers who strive every day to achieve their health and fitness goals. Our philosophy is simple: quality you can trust, products you can rely on, and results that help you perform at your best. From our state-of-the-art production facilities, we control every stage of the manufacturing process — from sourcing premium raw ingredients to rigorous quality testing — ensuring that every product meets our uncompromising standards. Best known for Gold Standard 100% Whey, the world’s best-selling whey protein powder, we also offer a wide range of products to support performance, recovery, endurance, and everyday wellbeing. Whether it’s protein powders, pre-workouts, creatine, or vitamins and minerals, each supplement is formulated with science, innovation, and the needs of active people at the forefront. At Optimum Nutrition, we are proud to support both professional athletes and everyday consumers. Our mission is to empower everyone to unlock their potential through safe, effective, and great-tasting nutrition. We continually invest in research, education, and innovation to ensure we remain at the forefront of sports nutrition. When you choose Optimum Nutrition, you choose the Gold Standard in quality, trust, and performance.


Contact info

3.9

Great

TrustScore 4 out of 5

223 reviews

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3.9

All reviews

(223)

223 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service and emails with info so…

Great service and emails with info so 5/5 for that, only just changed from another brand to this. I will see if it’s all what it’s cracked up to be. I will give it a go for 3 months and see.

23 May 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hello,

Thank you for the great feedback — we’re glad to hear the service has been a positive start for you.

If you ever want help with future orders or have questions about other products, we’re here anytime.

Rated 5 out of 5 stars

Optimum Nutrition Gold Standard Whey is…

Optimum Nutrition Gold Standard Whey is my ultimate go-to protein powder, offering fantastic mixability, rich flavors, and excellent muscle recovery support. Buying directly from the official ON website is a breeze thanks to its clean, highly intuitive layout and fast checkout. The delivery service is exceptionally quick, with orders arriving securely packaged and ahead of schedule. It is a premium product backed by seamless direct shipping, making it highly recommended.

7 May 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Manish,

Thank you so much for your wonderful feedback — we truly appreciate it.

If you ever need help with future orders or have questions about other products, we’re always here for you.

Rated 5 out of 5 stars

perfect quality and flavour

perfect quality and flavour

20 May 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Amin,

Thank you so much for your lovely feedback.

We're here for you, whenever you need assistance:)

Rated 1 out of 5 stars

Terrible delivery

Terrible delivery! The order is processed by Shopify who only allow a limited number of characters in the address section so I could not advise my full address.

The delivery failed because the driver could probably not find my address.

I called Optimum Nutrition but they do not take calls and only emails. It’s been a few days and still no response to my email.

12 May 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Faisal,

Thank you for sharing your experience, and we’re very sorry for this.

We’ve checked our system and unfortunately haven’t been able to locate any email from you. Could you please double‑check the address you contacted us on and reach out to us again, so we can resolve this for you as quickly as possible?

We’re ready to help as soon as we receive your message.

Rated 5 out of 5 stars

This product is essential for me in the…

This product is essential for me in the form of capsules which easier to take great quality thank you .
If you could produce the amino acid LEUCINE EN CAPSULES ON HIS OWN. I WILL BE VERY GRATEFUL.

16 May 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Lexx,

Thank you for sharing your kind words with us:)

We wish you a wonderful day ahead.

Rated 2 out of 5 stars

Used these products for a long time and…

Used these products for a long time and many different ranges but recent batch of 25g high protein strawberry shakes all had clumps in, must have been a bad batch.

3 May 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi William,

Thank you for your review. This definitely shouldn’t happen, and we’d like to look into it properly.

Could you please reach out to our customer support team via email so we can assist you further?

Looking forward to assisting you further:)

Rated 5 out of 5 stars

Trusted company & excellent service

Always on time and excellent product quality

12 May 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Bill,

Thank you for your kind words, and we're glad to hear that you are enjoying our enjoying our services.

We're always here for you when you need assistance:)

Rated 5 out of 5 stars

Great products

Great products

10 May 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Matt,

Thank you for your wonderful feedback.

We're glad to hear, that you are enjoying our products. Wishing you a wonderful day ahead.

Rated 2 out of 5 stars

Optimum Nutrition was 5 stars order…

Optimum Nutrition was 5 stars order tracked, arrived when said and correct, but the delivery firm was awful, left package outside front door in full view of passers by, when behind back gate was stated as drop of place, lucky to be still there when I returned, won't be ordering again as not worth hassle if it went missing. Change your delivery firm and will be used again.

6 May 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hello Warren,

Thank you for sharing your experience, and we’re truly sorry about the way your parcel was delivered.

When we provide the tracking link, the courier’s app sometimes restricts delivery to safe places or neighbours — many customers prefer this option, but in your case it clearly didn’t work as intended. We’re glad the package was still there, and we’ll escalate this with the courier so it doesn’t happen again.

We're always here for you when you need assistance:)

Rated 1 out of 5 stars

Almost impossible to get in touch

Something went wrong when l placed the order l guess "auto fill" put in half post code wrong. That's not ON fault still COULD NOT CALL them, Return email say "not monitored" it gives options for other emails to use of which the Eu one is incorrect! ("server not found") .. Three days later l found them on fb they answered me "a couple of days later.. THANKS GOD FOR THE DELIVERY-MAN Out of the lot (DPD clerks included say we can't change any of tge address must be done by the sender EVEN IF THAT post code was NON existing)) He was the only one who took it on himself look at "safe space" where l put the right post code and deliver.

5 May 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Corrado,

I’m really sorry you had to go through all of that.

Unfortunately, our phone line is not currently in use, and it looks like there was a technical issue with the email inbox you tried to reach. That problem has now been fixed, but it absolutely should not have happened in the first place.

We’re here for you if you ever need support again — you can always reach us directly through customer support.

Rated 5 out of 5 stars

Hands down the best protein I have ever…

Hands down the best protein I have ever had. The flavor is incredible and it mixes perfectly without any clumping. I’ve finally found my go-to supplement and will definitely be purchasing again. Huge thanks to the team for a top-tier product!

6 May 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Jess,

Thank you so much for the amazing feedback.

Enjoy every scoop!

Rated 1 out of 5 stars

I paid it said dispatched and nothing…

I paid it said dispatched and nothing arrived.

4 May 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hello Ian,

Thank you for taking the time to leave your feedback, and I’m truly sorry to hear about your experience with the delivery.

I’ve checked our records and can see that you already reached out to our customer service team, and a resolution has been provided. I’m glad you were able to get support, and we sincerely apologize for the inconvenience you faced along the way.

We're always here to help:)

Rated 5 out of 5 stars

Great whey protein

I bought strawberry flavor and i’d say best whey you can get in both terms of quality and taste

16 April 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hello Mohsen,

Thank you so much for you kind words.

We are truly happy to hear, that you had a positive experience with us:)

Rated 5 out of 5 stars

Really good taste double chocolat whey…

Really good taste double chocolat whey protein powder

1 May 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Kilian,

Thank you so much for your feedback. We're glad to hear that you are enjoying the product.

We hope to see you soon:)

Rated 5 out of 5 stars

Best tasting protein powder

I’ve tried a few different protein powders but this is without doubt the best tasting one, might be a little bit pricey but more than makes up for it with the unreal taste, Delivery was super quick as well, will definitely be using these from now on.

24 April 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hello Wayne,

Thank you for your wonderful feedback. We're really glad to hear, that you had a positive experience with us.

Wishing you all the best, and we hope to see you back soon:)

Rated 1 out of 5 stars

I didn’t receive the product and can’t…

I didn’t receive the product and can’t contact ON at all. Tried several times, trough phone calls, email, instagram, can’t manage to get a reply.
Had to open a regou d request with my bank!

The tracking id provided for DPD is an old id, to a delivery done in Nov-25. My order was placed in 08 April-26. DPD said there is nothing they can do.

I haven’t had an update since the first email confirming the order.
Had to buy the same product from Amazon to manage to get the product, it arrived the same day.

Now I’m waiting on the bank analysis to get my money back, with all evidence provided that I’ve tried contact with ON multiple times.

8 April 2026
Unprompted review

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