Optimum - Yonkers Reviews 2

In November 2025 I had switched to Verizon Cable since they offered me the Bundle package I had with Optimum for only $169 for three years and Optimum was charging me $215 with no more promotional discounts. Since then I have been trying to get a refund for the dates (11/17-11/21/202) they did not provide services to me since I had switched to Verizon. I called customer services and requested that a refund for four days of serice be sent to me and they gave me the round about and would disconnect the call and never called back. I wrote to two different Billing Dept. listed on the back of my statements, one letter was returned stating "Mail Refused" and the other Company never responded to my mail. It is now March 2026 and Optimum still refuses to send me my credit. This is how they treat a customer of ten years. They are ready to charge a late fee if you are one day late but refused to send me my credit refund. I did get a check for $3.91 in December as a credit for my December 2025 bill. THIS IS THE WORSE COMPANY i HAVE EVER HAD TO DEAL WITH. SO CONSUMERS BE AWARE OF WHAT YOU ARE PROMISED AND NEVER DELIVERED.

I would rate this zero if I could. I made a Trust Pilot account just to review this company because it has been one of the most egregious experiences I have had with a product and troubleshooting with customer service.

My phone has not had service for two days, just the service bar constantly searching. There are no outages reported. I went through all the troubleshooting listed on the website. Then I got on the 24 hour chat listed on the website to talk to Samar. What followed was one of the most laughable and frustrating experiences I’ve ever had. I would rather get 100 Pap smears or have to go to the DMV EVERY DAY FOR A YEAR than go through that stonewalling again. Apparently, none of the people who have lines on the account are the account holder and therefore nothing can be done. Well, I AM DONE..with being a customer for this absolute joke of a company. If you are thinking of switching DO NOT. You will regret it more than I regretted my home perm in 1990 or the hobbits regretted going in the mines of Moria. I am switching my service back to my previous provider and leaving this hellscape behind me. Do yourself a favor and run fast and far away.