Not getting what I paid for an entire year. Wrong router/modem installed. They aren't taking responsibility in understanding that they stole money from me and deserve a fair compensation.
Company replied
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I have been a customer for 20+ years. Very frustrating dealing with customer service takes a long time for them to review- over phone customer service follows a standard script which all steps are pe... See more
Company replied
There representatives are liars and scam artist. they keep saying I understand for the inconvenience. and keep going around in circles. They took more money then I authorized, and took weeks for them... See more
Company replied
my both apple cell phones drop calls all the time and i have called mobile and have gone down to the optimum store to speak to a advisor. there is nothing that can be done to help me with my issues.... See more
Company replied
Company details
Written by the company
Optimum HQ is located in Bethpage, NY. We provide high-speed Internet, Mobile phone, cell phones, and cell phone accessories. Also, our company offers digital cable television and home phone services to residential and business customers. Recently visited one of our new retail stores (dubbed "experience centers") yet? Well, stop by a location today! Choose us for all of your house internet, 5G, and moving internet service needs.
Contact info
1600 Motor Parkway, 11788, Hauppauge, New York, United States
- (866) 950-3278
2.6
Poor
5 reviews
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not getting what I paid for an entire…
Not getting what I paid for an entire year. Wrong router/modem installed. They aren't taking responsibility in understanding that they stole money from me and deserve a fair compensation.
24 March 2026
Unprompted review
Reply from Optimum - Hauppauge
Hi Marlene. We would be glad to have the opportunity to address any additional concerns you’re having so that we can better your experience going forward. Please feel free to email us at BrandReviews@Optimum.com. Thank you. ^Luthfi
SCAM WATCH OUT
There representatives are liars and scam artist. they keep saying I understand for the inconvenience. and keep going around in circles. They took more money then I authorized, and took weeks for them to send refund (which I am still waiting for) and for a less amount then they took. it's been a real hassle to say the least.
14 November 2025
Unprompted review
Reply from Optimum - Hauppauge
Hi Gary. This is not the experience we wish to provide. Please feel free to reach out to us at BrandReviews@optimum.com and we will be happy to assist. ^David
my both apple cell phones drop calls…
my both apple cell phones drop calls all the time and i have called mobile and have gone down to the optimum store to speak to a advisor. there is nothing that can be done to help me with my issues. i’m stuck with a 3 yr contract. i’m loosing money because i work from home too. OPTIMUM MOBILE is the worst service. I’m so pissed.
Nina Guarneri
6 April 2025
Unprompted review
Reply from Optimum - Hauppauge
Hello Nina!
I understand how it would be frustrating to continue to deal with service issues. We would like to address any problems that you may be still experiencing with Optimum Mobile services. Please, reach out to our team at BrandReviews@Optimum.com and include your account information. ^ Monica
Slow Streaming -called multiple times to fix
I have been a customer for 20+ years. Very frustrating dealing with customer service takes a long time for them to review- over phone customer service follows a standard script which all steps are performed prior to the call. So more time is wasted performing same steps ( turn box off/ disconnect power cable reattach start cable box, reboot modem, reboot router). These steps result in no change. Finally had external line replaced (took months) & service connection is still slow streaming. Actually visited Optimum in Hauppauge NY where they told me to increase speed (already have increased speed of 300 MPS). This is not the issue since only watching TV and not playing games with graphics. Believe the problem is where multiple connectors are in street.
1 April 2024
Unprompted review
Reply from Optimum - Hauppauge
Hi there, I'm sorry you've had a poor experience. If there are any specific issues we can address, please feel free to reach out to us at BrandReviews@optimum.com ^ Ant
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