I contacted Optima for help with my unfiled tax returns, I was able to get assistance promptly, I spoke with Patrick A. and he was very helpful and knowledgeable about my tax problem, he was able to c... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Over all good experience. It was frustrating trying to reach someone. I would go online to schedule an appointment and the link wouldn’t work… I work during the day and unless a call is scheduled. I c... See more
Company replied
Hector was the most caring compassionate representative I’ve ever experienced at Optima. He went above and beyond e and beyond to explain every step to me and any other anticipated. E explained what... See more
Company replied
We have been very pleased with Optima Tax Services. They have been supportive and easy to work with throughout the process of resolving my tax issues. Their customer service team has been consistent... See more
Company replied
Company details
Information provided by various external sources
Falling behind on tax payments to the IRS is something that millions of Americans have dealt with at one time or another. Owing money to the IRS can be very intimidating, but don’t worry and definitely don’t lose hope – there is tax relief available. A reputable tax relief company can help you reach a tax relief agreement with the IRS. Using proven strategies, our knowledgeable experts can assist you through tax audits, help reduce your tax debt, and stop wage garnishments and bank levies from happening. In some cases, you may be able to settle tax debts for much less than was originally owed. The tax relief experts at Optima Tax Relief are available to be your dedicated resource to save you the most money while resolving your IRS debt in the shortest amount of time possible. Go to the website www.optimataxrelief.com or call 1-800-536-0734 to learn more.
Optima Stands Behind Our Services
15 Day Satisfaction Guarantee
Optima Tax Relief will refund monies paid under the OTR Client Agreement within the first 15 calendar days without any penalty or obligation. For full details and disclaimers visit the optimataxrelief.com site.
Contact info
3100 S. Harbor Blvd., Suite 250, 92704, Santa Ana, United States
- 800-965-3192
- customerhelp@optimataxrelief.com
- optimataxrelief.com
4.5
Excellent
5K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
a settlement payment I actually could afford.
All of my questions were answered, and most importantly I was able to get a settlement payment I could afford. No liens or threats from the IRS. Great service overall.
11 February 2026
Reply from Optima Tax Relief
Thank you so much for sharing your experience! We're thrilled to hear that we were able to answer all your questions and help you achieve an affordable settlement payment. Resolving your tax issues without liens or threats from the IRS is exactly the outcome we work toward, and we're so glad we could provide that relief for you.
Your kind words about our service mean a lot to us. We appreciate your trust in Optima and wish you continued success moving forward!
Reply from Optima Tax Relief
Thank you for your feedback! We're so glad everyone was helpful and that you're happy with the results. We appreciate your business and are always here if you need anything in the future!
Very helpful and always answered any…
Very helpful and always answered any questions I had.
10 February 2026
Reply from Optima Tax Relief
Thank you for your feedback! We're so glad we could be helpful and answer all your questions. We appreciate your business and are always here if you need anything!
Reply from Optima Tax Relief
Thank you for your kind words! We're delighted to hear that we were patient and helpful. We appreciate your business and are always here if you need anything!
Helpful and friendly.
11 February 2026
Reply from Optima Tax Relief
Thank you for your feedback! We're so glad you found our team helpful and friendly. We appreciate your business and look forward to assisting you again in the future!
Good communication
12 February 2026
Reply from Optima Tax Relief
Thank you for your feedback! We're pleased to hear that our communication met your expectations. We appreciate your business and look forward to serving you again!
Quick response
Quick response, knowledgeable staff specifically a person who helped me simply coordinate.
12 February 2026
Reply from Optima Tax Relief
Thank you for your feedback! We're thrilled to hear that we were able to respond quickly and that our knowledgeable staff helped coordinate everything smoothly for you. We appreciate your business and are always here to assist you!
Had the honor of working with Jose …
Had the honor of working with Jose Suarez. Great customer service, every question he had a answer. He was very patient and willing to help.
12 February 2026
Reply from Optima Tax Relief
Thank you so much for your wonderful feedback! We're honored that you had such a positive experience working with Jose Suarez. He truly exemplifies the level of customer service we strive to provide, and we're thrilled to hear that he was knowledgeable, patient, and helpful in answering all your questions. We'll be sure to share your kind words with Jose. We appreciate your business and look forward to assisting you again in the future!
Salvador is courteous
Salvador is courteous, knowledgeable and helpful. Made understanding what was required of us clear. We're older and not too tech savvy. I was also hoping for more help dealing with our State tax issues.
12 February 2026
Reply from Optima Tax Relief
Thank you for your kind words about Salvador! We're glad he was able to explain everything clearly and make the process easier for you.
I have been able to contact them…
I have been able to contact them whenever I had a question about my case.
11 February 2026
Reply from Optima Tax Relief
Thank you for sharing your experience with us! We’re glad to hear you’ve been able to reach our team whenever you had questions about your case, and we truly appreciate your trust in Optima. If anything else comes up or you need further clarification at any point, we’re always here to help.
My experience was positive answered all…
My experience was positive answered all of my concerns
11 February 2026
Reply from Optima Tax Relief
Thank you for sharing your experience with us! We’re glad to hear your experience was positive and that our team was able to answer all of your concerns. We truly appreciate your trust in Optima and look forward to continuing to support you throughout your case.
Great service!
11 February 2026
Reply from Optima Tax Relief
Thank you for the wonderful feedback! We’re glad to hear you’ve received great service, and we truly appreciate the opportunity to assist you. If you ever need anything else, we’re here to help.
Review
I was kept up to date on all information. Everyone I talked to was extremely polite and helpful.
I really did not have any problems with Optima, other than at times seemed like the phone system wasn't working very well.
11 February 2026
Reply from Optima Tax Relief
Thank you for taking the time to share this thoughtful feedback. We’re very glad to hear that you felt informed throughout the process and that our team was consistently polite and helpful.
We’re sorry for the frustration you experienced with the phone system at times, and we appreciate you bringing this to our attention so we can work on improving it. Your experience matters to us, and feedback like yours helps us enhance both our communication and our technology. If you ever have trouble reaching us again, please don’t hesitate to let us know so we can assist you as quickly as possible.
Optima is the greatest and they get…
Optima is the greatest and they get right to work on your case and they don't waste no time taking care of business I highly recommend anyone who having tax issues. Hector is the man and the rest of the team
10 February 2026
Reply from Optima Tax Relief
Thank you so much for this enthusiastic review! We're thrilled to hear that Optima is the greatest and that we got right to work on your case without wasting any time. Your high recommendation for anyone with tax issues means the world to us. Hector and the rest of the team will be honored to know they're "the man" and so appreciated! Thank you for your trust!
Mr Jose
Mr Jose,
Was excellent with the support he showed. He was very thorough and thoughtful with options to bring my case up to date. I’ve been having trouble accessing the portal to sign documents and Jose assisted by pulling the documents needed and providing me with an alternative on getting them signed and back to Optima.
Jose also cc’d me on a service ticket to try and get my portal issue resolved. Excellent Customer support from Mr Jose who should be commended for his patience and care for the customer. I Thank you sir. Thank you Optima Tax relief.
10 February 2026
Reply from Optima Tax Relief
Thank you so much for this wonderful and detailed review! We're thrilled to hear that Jose provided excellent support and was very thorough and thoughtful with options to bring your case up to date. His assistance with the portal issue - pulling the documents, providing an alternative for signing them, and cc'ing you on a service ticket - shows real dedication and care.
We absolutely agree that Jose should be commended for his patience and care for customers. I'll be sure to share your appreciation with him - he'll be honored to know how much his help meant to you. Thank you for trusting Optima Tax Relief!
I appreciate the call this time because…
I appreciate the call this time because they were able to tell me a bit more about my case, and hopefully, I'll hear back from them soon
Last time they called - i couldnt hear anything, and when asked to call bac,k they hung up the phone
4 February 2026
Reply from Optima Tax Relief
We sincerely appreciate the feedback you provided. We want to assure you that we strive to provide the highest quality of customer service as well as obtain the best resolution for clients. We urge you to contact our customer service line for assistance: (800) 536-0734.
Reply from Optima Tax Relief
Thank you so much for the wonderful feedback! We're thrilled to hear that our customer service is fantastic. We appreciate your trust!
Helpful
A few service members did not give good information when I first started. Also some were hard to understand. All of my case managers were very helpful.
9 February 2026
Reply from Optima Tax Relief
Thank you for your honest feedback. We're glad to hear that all of your case managers were very helpful. We appreciate you bringing up the concerns about some service members not giving good information initially and being hard to understand - that's valuable feedback, and we'll work to improve communication and clarity across our team. Thank you for your patience and trust!
Not much help
I reached out for help about my tax issues and optima tax relief didn’t help me accomplish anything and I’m very disappointed. They pretty much made me pay over 1500 dollars to basically tell me to set up a payment plan that I could have called and set up myself. That’s not any real Relife if you ask me.
10 March 2025
Reply from Optima Tax Relief
We hear you and we thank you for sending in feedback. We want to emphasize that we take our client's concerns very seriously and we seek to solve all issues brought to our attention immediately, such as yours. In fact, delivering excellence to all our clients is central to our mission, and we would truly appreciate the opportunity to speak with you directly so that you can provide us with additional details. One of our dedicated Executive Review Board Specialists has already been made aware of your concerns, has taken the initiative to review your case, and will be reaching out to you to further assist you with your case. But if you prefer to speak to us at your convenience, please feel free to give us a call at (800) 965-3192. It's always our goal to resolve every issue for our clients to the fullest possible extent, so thank you for providing that opportunity. We look forward to speaking with you and hope to resolve any concerns you may have.
Waste of Time and Money!!!!
I paid six or seven hundred dollars.I would have to look at my checkbook for them to do an investigation.I got one phone call back that said whoever did my taxes was wrong on my income by 15,000.I checked the information, and that is not true whatsoever, this company is fraudulent,In my opinion.They are of no help!! All they did is have me spend seven hundred dollars that I didn't have to spend for nothing. Still have the IRS breathing down my neck!! I paid with a credit card.I have disputed the charge.Hopefully, my credit card company can help me out.
15 December 2025
Unprompted review
Reply from Optima Tax Relief
Your opinion truly matters to us. We'd like to speak with you as soon as possible to make the situation right and better understand your concerns. However, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our Executive Review Board Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.
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