Natalie, Nafeesa and Amanda provided great service without any major issues. All replied within the timescales, provided good updates and dealt with changes in circumstances efficiently. Compared to o... See more
Company replied
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Natalie, Nafeesa and Amanda provided great service without any major issues. All replied within the timescales, provided good updates and dealt with changes in circumstances efficiently. Compared to o... See more
Company replied
Vicky Sumner at optimal was amazing. She was my case handler and managed to get me exchanged within 28 days!!! From the off, with our first introduction, she was clear and approachable. Things got don... See more
Company replied
Amazing conveyancing for our recent house move. Someone always answers your questions in a quick manner. When the lead caseworker is off someone else answers, deals with any enquiries and showed good... See more
Company replied
This is the second time I dealt with this firm after my purchase fell through the first time. More recently my case handler was Vicky Sumner, she was very professional throughout. The convencing proce... See more
Company replied
Optimal Solicitors is a modern, forward thinking and progressive law firm. We represent both private individuals and business clients, nationally and internationally. Excellent customer service and good sound legal advice are at the core of what we do. It's not every day that you instruct a solicitor, but if you do you need to know our team are there for you.
3rd Floor Oakland House, Talbot Road, M16 0PQ, Manchester, United Kingdom
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Replied to 63% of negative reviews
Typically replies within 1 month
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Hi,
I have to admit that I had a great pleasure of cooperation with Optimal Solicitors. Where I needed advice, everything was very explained. I was very pleased to talk. Everyone was taken care of during the conversation. I have to say that Optimal Solicitors is a kind and helpful high -level law company.
I quickly got the answers for my questions and a consultation with a lawyer was organized very quickly.
The conversation with the lawyer was accurate as helpful and kind.

Reply from Optimal Solicitors
Quick and professional I recommend this Company for 100%

Reply from Optimal Solicitors
Andrei was extremely helpful and made me feel confident that I’ll be getting the help I need. He was so friendly and patient with as I have a newborn to look after whilst being on the phone with Andrei. I couldn’t recommend him enough. Thank you!

Reply from Optimal Solicitors
Responsive, efficient, and value for money - I can honestly say this was the best experience I've had with a solicitor for many years.
Despite being messed around by our mortgage provider Optimal Solicitors and, specifically, Leighton Kelly demonstrated great patience and were quick to respond to our queries. I wouldn't hesitate to recommend or use them again.
First class!

Reply from Optimal Solicitors
Optimal Solicitors provided a very efficient service and I would not hesitate to use them again.

Reply from Optimal Solicitors
Optimal solicitors provided a first class service from beginning to end. A professional approach explained in plain English thus making experience easy to follow and understand.

Reply from Optimal Solicitors
Great customer service. Mr Matthew responded quickly to my emails and clearly explained the situation to someone who had never dealt with lawyers. Thanks to him, the legal matter with my former employer turned out to be simple. I recommend.

Reply from Optimal Solicitors
Great service. Would recommend.
Leighton Kelly extremely helpful, nothing was too much trouble

Reply from Optimal Solicitors
Considering this was my first time dealing with a solicitor and not knowing much of what it may entail, dealing with Matthew was such an easy experience. Matthew was efficient and genuine, the check ups were frequent and my matters were settled quickly and qualitatively. Thank you Matthew, I would recommend to anyone.

Reply from Optimal Solicitors
Outstanding service from Jeff Sparke.
Very personable, friendly and professional.
The service that he provided in assisting me to successfully win my legal challenge was outstanding. He clearly explained the situation in layman terms and guided me through the different options available.
Definitely deserves a bonus!

Reply from Optimal Solicitors
Natalie, Nafeesa and Amanda provided great service without any major issues. All replied within the timescales, provided good updates and dealt with changes in circumstances efficiently. Compared to other quotes received really good value for money with all costs clearly listed and advised in advance. Would recommend

Reply from Optimal Solicitors
Really good experience with Optimal Solicitors - professional throughout and a swift completion!

Reply from Optimal Solicitors
Plenty of correspondence and everything went smoothly. Being able to upload everything online made things very easy.

Reply from Optimal Solicitors
communication was smooth throughout the remortgage process. Help was also easy to request if there were further questions that we had

Reply from Optimal Solicitors
Excellent service and communication from this company. My case handler was Laura shaw and handled everything promptly and efficiently. I had a few issues with buying my first home which was dealt with professionally and in a timely manner. Would definitely recommend this company

Reply from Optimal Solicitors
Our solicitor Leighton was brilliant from start to finish. He helped out with all of our queries (and we had a lot!) and dealt with everything smoothly and efficently. Highly recommended.

Reply from Optimal Solicitors
Thank you for your service. Excellent communication throughout the whole process so would be happy to recommend.

Reply from Optimal Solicitors
I found from the first phone call. To filling all the forms in. It was all made really simple.
It was more than a pleasure to do business with them.

Reply from Optimal Solicitors
Dealt with my remortgage quickly. Excellent communication throughout. All done online, with them based in North England and me based in Wales. Would highly recommend.

Reply from Optimal Solicitors
Natalie McGuiness is great and always ensure you are kept in the loop. Used Natalie a couple of times now and this time had Amanda Bridgeman on board too, a very satisfied customer

Reply from Optimal Solicitors
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