Well, I thought it was a simple and easy process… until I received my photo and saw the white space on the right and at the bottom of my photo! Unfortunately the way the website shows the finished pho... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
This product arrived way faster than expected, even though I have a rural address and was exactly what I wanted. The user interface isn't as customizable as something like Vistaprint or Canva, but i... See more
The T-shirt arrived within a week during the holiday season. My wife loved it! The print was perfect. I have to give 4 out of 5 because of the sizing issues. It fits on a substantially smaller size.... See more
The website was fairly user friendly, great cost and selection of cards. The time from ordering and receiving, though, is truely terrible. I ordered holiday cards on November 27, and as of December 11... See more
Company replied
Company details
Information provided by various external sources
Quality prints created and ordered online. We focus on high quality design and cards. Our delivery is supported by a 100% quality guarantee. If you are not happy with your products - your money back, no matter what! We offer transparency in pricing, a speedy order process and super quick delivery. Help: https://support.optimalprint.com/en-ca/ Aide: https://support.optimalprint.com/fr-ca/
Contact info
Canada
- optimalprint.ca
3.7
Average
15K reviews
Replied to 95% of negative reviews
Typically replies within 24 hours
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The ordering process was great…easy to…
The ordering process was great…easy to process and upload logo for printing. Disappointed in the quality of the mug. Super light-weight and cheap for the expensive price I paid. Not interested in purchasing again.
12 December 2025
Unprompted review
Reply from Optimalprint
Hi Sylvia,
Thank you very much for taking the time to share your feedback with us.
I’m glad to hear that you found the ordering process smooth and easy. I’m very sorry to learn that the product did not meet your expectations in terms of quality. I completely understand how disappointing it can be to receive an item that feels lightweight or less sturdy than anticipated, especially given the price paid. Please accept my sincerest apologies for any frustration or disappointment this has caused.
Moreover, we have contacted you directly by email to resolve the problem with your order and ensure it is addressed as quickly as possible.
We truly appreciate your patience and hope to restore your confidence in us.
Kind Regards,
Marife from Optimalprint
Shipping is expensive and unreliable
Shipping is expensive and unreliable. I was supposed to have my Christmas cards already but when I log into my account it says that my cards haven’t even printed! I’ve used this company for years and never had an issue. Obviously after reading reviews this year there have been many problems. I absolutely NEED the cards NOW so will never order from them again. When I contacted customer service, they were no help and took no accountability. Horrible. Order #31572697
I updated my review immediately and still
No response 🙄. Not shocked. I needed the cards today. At very latest tomorrow, still unsure why we spend almost 20.00 on shipping for terribly slow service.
11 December 2025
Unprompted review
Reply from Optimalprint
Hi Sarah,
Thank you for taking the time to provide us with feedback.
We're really sorry to hear that your Christmas cards haven’t printed yet and that shipping costs and delays have been disappointing, especially after your long history with us. We understand how important it is to have your cards on time, particularly during the holidays.
In order to investigate this further and find an appropriate solution, could you please update your review with your order ID? This will allow us to locate your order and address your concerns as quickly as possible.
We greatly appreciate your patience and hope to restore your trust in us.
Kind regards,
Edenbeth from Optimalprint
Great looking canvas
Prompt shipping and the canvas print I ordered looks great !
13 December 2025
Unprompted review
The items were good quality and arrived…
The items were good quality and arrived pretty quickly. I liked that they could be fully customized and the sale at the time was very good.
11 December 2025
Unprompted review
Terrible customer service and…
Terrible customer service and unreliable. They give you “approximate” turnaround and shipping times and hold no accountability for delayed processing and shipping times on their end. I placed an order 3 weeks ago with a 2 day turn around and paid for expedited shipping with a delivery date by Dec 9. They created a shipping label on a Dec 2 but didn’t actually ship it until Dec 11. They told me to check back on Dec 23 if I haven’t received it by then. This order was for Christmas cards that I needed to mail out and explained they are useless to me arriving that late.
Their reply: It’s frustrating when timing doesn't work out. Unfortunately, orders that are already in production or shipped can't be returned or refunded simply because they're no longer useful or won't arrive in time.
Refunds are only available for defective, damaged, or incorrect products reported within 14 days of delivery. Since your order is in transit and the delay was due to shipping circumstances rather than a product defect, a refund wouldn't be available under our standard policy.
13 December 2025
Unprompted review
Reply from Optimalprint
Hi Michelle,
Thank you for taking the time to provide us with feedback.
We’re truly sorry to hear about the delay with your Christmas card order and understand how disappointing it must be when a delivery time doesn’t meet expectations. We take these situations seriously and want to make this right.
In order to investigate this further and find an appropriate solution, could you please update your review with your order ID? This will allow us to locate your order and address your concerns as quickly as possible.
We greatly appreciate your patience and hope to restore your trust in us.
Kind regards,
Edenbeth from Optimalprint
Great Service
#35428377
Very easy to use, with my print being shipped promptly and with excellent packing. Extremely happy with the price, service and product.
8 December 2025
Unprompted review
The colors are off
The colors are off. The printer clearly was missing yellow ink.
The company offered to reprint it for free. Thanks to them. I am now waiting for this second order. Il will review my evaluation when I receive my order.
11 December 2025
Unprompted review
Reply from Optimalprint
Hello Irene,
Thank you for sharing your feedback with us.
We’re very sorry to hear that the colors on your order did not turn out as expected, and we completely understand how disappointing this must be. It sounds like the print quality was affected, and we sincerely apologize for the inconvenience.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This way we can have a better overview of the case and identify the gaps in the process.
Kind regards,
Prime from Optimalprint
NO DELIVERY
I placed an order for my grandmas Christmas gift of a custom calendar. It was supposed to arrive on the 10th. There was no package, no update, and no tracking number available. I contacted a live customer service agent and he said “sorry we have added credit to your account” I told him I don’t want two calendars I just want to know where the one I ordered is. He did not respond. I re-ordered the calendar again and the same thing happened. No update, no delivery, and no tracking number. Now I’m down $40 and a Christmas gift for my grandma. Customer service is an AI chatbot. Stay away from this company
10 December 2025
Unprompted review
Reply from Optimalprint
Hello,
Thanks for finding the time to give us feedback.
We’re truly sorry to hear about your missing calendar orders, especially since they were meant to be such a meaningful Christmas gift for your grandma. We understand how disappointing it must be not to receive updates or tracking information after reaching out for help.
In order to investigate this further and find a suitable solution, could you please update your review with your order ID? This will allow us to locate your order and address your concerns as quickly as possible.
We greatly appreciate your patience and hope to restore your trust in us.
Kind regards,
Edenbeth from Optimalprint
Xmas card design and delivery
Easy to design and order. Courier Delivery service very slow and impossible to contact customer support about it. If Optimalprint is paying for Purolator service that delays pick up by 4 days and then sits on packages for 4 days when it arrives at local distribution centre, why would they not want to know about it or change courier services? This was really disappointing for Christmas card order that ended up taking over a week longer to receive than it should. I hope someone from the company takes note
11 December 2025
Unprompted review
Reply from Optimalprint
Hi,
Thanks for finding the time to give us feedback.
We’re really sorry to hear about the delay with your Christmas card order and the trouble you had trying to reach our support team. We understand how disappointing it must have been to receive your cards later than expected, especially during the holidays. We’d like to look into what happened with the courier service so we can address this properly.
In order to investigate this further and find a suitable solution, could you please update your review with your order ID? This will allow us to locate your order and address your concerns as quickly as possible.
We greatly appreciate your patience and hope to restore your trust in us.
Kind regards,
Edenbeth from Optimalprint
Mixed experience
The website was fairly user friendly, great cost and selection of cards. The time from ordering and receiving, though, is truely terrible. I ordered holiday cards on November 27, and as of December 11 they are delayed somewhere between Etobicoke and Nova Scotia with no estimated time of arrival due to weather with no other update for the past 6 days. Very disappointed and can't yet speak to quality of product. I hope they will be worth the wait.
11 December 2025
Unprompted review
Reply from Optimalprint
Hi Shannon,
Thank you very much for taking the time to share your feedback with us.
I’m very sorry to hear about the delay in your holiday card order placed on November 27. I completely understand how frustrating it must be to see your package delayed. I sincerely apologize for the inconvenience this has caused. Your feedback is extremely valuable, and I’m very sorry for the experience you had.
Moreover, we have contacted you directly by email to resolve the problem with your order and ensure it is addressed as quickly as possible.
Thank you for bringing this to our attention, and hope to restore your confidence in us.
Kind Regards,
Marife from Optimalprint
Exceptional quality
Order was delivered very quickly. Website was easy to use. The quality of the calendar was exceptional.
Impressed
11 December 2025
Unprompted review
Delays and Misinformation
Sent emails saying my product was shipped when it wasnt. Was not informed or any delay. Given more misinformation by AI chat bot. Customer service was subpar. Terrible company.
11 December 2025
Unprompted review
Reply from Optimalprint
Hi Alicia,
Thanks for finding the time to give us feedback.
We’re truly sorry to hear about the confusion around your order updates and the lack of accurate communication you experienced. It’s definitely not the level of service we want to provide, and we completely understand your frustration.
In order to investigate this further and find a suitable solution, could you please update your review with your order ID? This will allow us to locate your order and address your concerns as quickly as possible.
We greatly appreciate your patience and hope to restore your trust in us.
Kind regards,
Edenbeth from Optimalprint
Amazing quality and so easy to use
11 December 2025
Unprompted review
Disappointing
I ordered from this company because I thought it was a Canadian company... It is not, but that's my fault for not checking properly. It says *printed* in Canada though at least.
The package arrived almost a week late.
The print quality is good, however the size of the products isn't what I ordered. I order A4 posters and they are 30.3cm x 20cm, which is not standard A4 size. As a result, they do not fit in the frames I had bought for them, so that is disappointing.
Edited to add: My order number is 35393816. I will edit my review accordingly if my issues get resolved.
8 December 2025
Unprompted review
Reply from Optimalprint
Hi Fei,
Thank you very much for taking the time to share your feedback with us.
I completely understand your disappointment and frustration, and I sincerely apologize for the inconvenience caused by the delay and the sizing issue with your order. I’m glad to hear that you are satisfied with the print quality, but I completely understand that receiving posters in a size that does not fit your frames. a
To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible.
We truly appreciate your patience and hope to restore your confidence in us.
Kind Regards,
Marife from Optimalprint
Order # 27783918
Order # 27783918
I’ve been ordering Christmas cards and calendars from optimal print for years and they never disappoint! Shipping is always really quick, the quality is amazing, and the price is right. My only complaint is shipping costs but even with the shipping costs, you’re still paying a fair price for the product!
10 December 2025
Unprompted review
Photo not centred
Well, I thought it was a simple and easy process… until I received my photo and saw the white space on the right and at the bottom of my photo! Unfortunately the way the website shows the finished photo for approval is on a weird angle and I couldn’t tell that my photo was not centred. So, be careful when you finalize and approve your print!
10 December 2025
Unprompted review
Great quality!
This was my first time using optimal print and I was very happy with the quality and price of my holiday cards.
10 December 2025
Unprompted review
This company is a scam
This company is a scam
Huge disappointment
Do not give them your money, they'll take it and send you nothing
1 December 2025
Unprompted review
Reply from Optimalprint
Hi Sean,
Thank you very much for taking the time to share your feedback with us.
I’m very sorry to hear about your disappointing experience, and I completely understand how frustrating it must be to feel that your order and expectations were not met. Your feedback is extremely valuable, and I’m very sorry for the experience you had.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible.
We truly appreciate your patience and hope to restore your confidence in us.
Kind Regards,
Marife from Optimalprint
hangers
Two 20x30" metal prints arrived and look good, however hangers were not included in package. Order 35261709.
2 December 2025
Unprompted review
Reply from Optimalprint
Hi Peter,
Thank you very much for taking the time to share your feedback with us.
I’m glad to hear that your two 20x30" metal prints arrived and look good. However, I’m very sorry to learn that the hangers were not included in the package. I completely understand how this can be frustrating. Your feedback is extremely valuable, and I’m very sorry for the experience you had.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible.
We truly appreciate your patience and hope to restore your confidence in us.
Kind Regards,
Marife from Optimalprint
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