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Optimalprint Reviews 15,248

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TrustScore 3.5 out of 5

3.7

Children's Store
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Review summary

Created with AI, based on recent reviews

Evaluating 313 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the products, noting the excellent print and paper quality, and the professional appearance of items like canvases and cards. Many also appreciate the user-friendly experience, finding the website and app easy to navigate for designing and ordering personalized items. However, some people were dissatisfied with aspects of the product itself, such as sizing issues with apparel or problems with text and image clarity on certain items. There is also significant feedback regarding order and delivery services, with some customers experiencing delays, lost packages, and issues with tracking information, even when paying for expedited shipping.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality. Many customers praise the excellent print quality... See more

Quality

Customers generally had positive experiences with quality. Many reviewers praised the excellent print quality... See more

Order

Clients share ambiguous opinions on order experiences. While some reviewers praise quick responses, efficient... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. While some reviewers praise fast... See more

User experience

Reviewers mention positive feedback about user experience. Many customers found the website and design... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Well, I thought it was a simple and easy process… until I received my photo and saw the white space on the right and at the bottom of my photo! Unfortunately the way the website shows the finished pho... See more

Rated 4 out of 5 stars

This product arrived way faster than expected, even though I have a rural address and was exactly what I wanted. The user interface isn't as customizable as something like Vistaprint or Canva, but i... See more

Rated 4 out of 5 stars

The T-shirt arrived within a week during the holiday season. My wife loved it! The print was perfect. I have to give 4 out of 5 because of the sizing issues. It fits on a substantially smaller size.... See more

Rated 3 out of 5 stars

The website was fairly user friendly, great cost and selection of cards. The time from ordering and receiving, though, is truely terrible. I ordered holiday cards on November 27, and as of December 11... See more

Company replied

Company details

  1. Children's Store
  2. Association or Organization
  3. Baby Store
  4. Wedding Service

Information provided by various external sources

Quality prints created and ordered online. We focus on high quality design and cards. Our delivery is supported by a 100% quality guarantee. If you are not happy with your products - your money back, no matter what! We offer transparency in pricing, a speedy order process and super quick delivery. Help: https://support.optimalprint.com/en-ca/ Aide: https://support.optimalprint.com/fr-ca/

Contact info

3.7

Average

TrustScore 3.5 out of 5

15K reviews

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Replied to 95% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Fast and easy!

Order ID: #36236324
Easy to set up for what I needed to print. Shipping was fast (less than a week!) and the product exceeds my expectations. Would definitly recommand. I printed a 24x36in posted in semi-gloss paper.

24 January 2026
Unprompted review
Rated 5 out of 5 stars

Order #36179318

Order #36179318
Amazing customer service, one of my items came damaged, I reached out to customer service and the replacement arrived in 5 days. Very satisfied!

12 January 2026
Unprompted review
Rated 5 out of 5 stars

35639408

35639408
I ordered a calendar for Christmas for my daughter with many family pictures matching the months from the previous year. The calendar was beautiful but my 3 year old grandson ripped it apart and I simply can’t afford to pay full price to replace it.

25 December 2025
Unprompted review
Rated 1 out of 5 stars

Ordered Christmas cards that were due…

Ordered Christmas cards that were due to arrive before Christmas. It’s the new year and still no cards. Tried to contact the company but the only way to do that is through an AI chat. Did not get anywhere with that! No email, no phone number to call. So frustrating

2 January 2026
Unprompted review
Optimalprint logo

Reply from Optimalprint

Hi,

Thank you very much for taking the time to share your feedback with us.

I am truly sorry to hear that your Christmas cards, which were due to arrive before Christmas, have still not been delivered. I completely understand how frustrating and disappointing this must be, especially given the effort you put into ordering them in time for the holidays. Please accept our sincerest apologies for this delay and the inconvenience it has caused. Your feedback is extremely valuable, and I’m very sorry for the experience you had.

To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible.

We truly appreciate your patience and hope to restore your confidence in us.

Kind Regards,
Marife from Optimalprint

Rated 2 out of 5 stars

Order was supposed to arrive by now.

From Optimal's site:
"Your order (#35855529) is still in production and hasn't been dispatched yet. It was expected to ship 12 days ago, but there's been a delay as the courier hasn't received the package from our production facility yet.
Our team is currently checking with the production facility to get things moving."

27 December 2025
Unprompted review
Optimalprint logo

Reply from Optimalprint

Hi Barry,

Thank you very much for taking the time to share your feedback with us.

I sincerely apologize for the delay with your order and for any inconvenience this situation has caused. I completely understand how concerning it is to be waiting for an order that was expected to ship some time ago, especially when you’ve been relying on the updates provided on our site. Your feedback is extremely valuable, and I’m very sorry for the experience you had.

Moreover, we have contacted you directly by email to resolve the problem with your order and ensure it is addressed as quickly as possible.

Thank you for bringing this to our attention, and hope to restore your confidence in us.

Kind Regards,
Marife from Optimalprint

Rated 2 out of 5 stars

Broken ceramic mug

I ordered a ceramic mug for my mom for Christmas in November to ensure it arrived on time. I didn’t unwrap the bubble wrap because I wanted the mug to stay protected. On Christmas Day when it was opened, it was damaged. The handle was completely broken off. I contacted Optimal Print about this and they would not help me at all as it was over the 30 day refund/reprint. These mugs are so expensive. It was a Christmas gift that arrived broken and they wouldn’t do anything. So disappointed.

25 December 2025
Unprompted review
Optimalprint logo

Reply from Optimalprint

Hi,

Thank you very much for taking the time to share your feedback with us.

I am truly sorry to hear about the concern you faced when the ceramic mug you ordered arrived damaged, especially as it was intended to be a Christmas gift for your mom. I completely understand how upsetting this must have been, particularly after planning ahead and placing your order early to ensure it arrived in time. Your feedback is extremely valuable, and I’m very sorry for the experience you had.

To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible.

We truly appreciate your patience and hope to restore your confidence in us.

Kind Regards,
Marife from Optimalprint

Rated 1 out of 5 stars

Not a very Merry experience

Paid for express shipping and they still can't locate my order. AI "asssitant" is useless. It seems like more and more customers don't matter after they have paid.

15 December 2025
Unprompted review
Optimalprint logo

Reply from Optimalprint

Hello Mike,

Thank you for sharing your feedback with us.

We sincerely apologize for the frustration caused by the delay in locating your order, especially after you paid for express shipping. We completely understand how upsetting it must be to feel unsupported by our AI assistant and to experience this lack of clarity.

Please know that we value your feedback and we will make sure to report this to our internal team.

Moreover, we have contacted you by e-mail to resolve the problem directly with you.

Kind regards,
Prime from Optimalprint

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