The product is come as accepted, fast quality, and good price. But I faced in one sucks issue, when I made the purchase, your website showed that Vat is including, but unfortunately once the shipmen... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Pros: Authentic products as shown on their website. And they were sent out via UPS as well as in good condition to be received. Cons: Waiting time - 14 days. Extra shipping fee for all orders.
Company replied
I was amazed at the service and delivery time; exceptional. The only reason I did not give a 5 star because I did not realise I had to pay import tax (which was annoying). The product was a replacemen... See more
Company replied
I ordered some Prada Sunglasses (Linea Rossa ACTIVE PS 01US DG05S0) on Thursday morning, and they were delivered on Friday. They were roughly 50% cheaper than UK websites. Absolutely outstanding servi... See more
Company replied
Company details
Information provided by various external sources
Online graduated frames and sunglasses store with more than 80000 references. Sport sunglasses, contact lenses and liquids.
Contact info
Calle Madrid, 49, 03140, Guardamar del Segura, Spain
- +34 965 29 44 59
- info@optimaloptic.com
- optimaloptic.com
4.0
Great
4K reviews
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was amazed at the service and…
I was amazed at the service and delivery time; exceptional. The only reason I did not give a 5 star because I did not realise I had to pay import tax (which was annoying). The product was a replacement and I am very happy. Thank you
15 February 2026
Reply from Optimal Optic
Thank you so much for sharing your experience with us! We are at your complete disposal for anything you need.
We regret what happened, but according to our shipping and delivery policy:
"In non-EU countries and the Canary Islands, Ceuta, and Melilla, customs fees may apply upon delivery. These fees will be the responsibility of the customer."
https://optimaloptic.com/content/cancellation-and-returns-policy.html?_gl=1*xbc2l*_gcl_au*OTY5MjgyODM4LjE3Njc2MDUwMzguMzg1MDI5NjMwLjE3NzIwMjc3MjAuMTc3MjAzMDc3Nw..
Best regards.
Great to deal with
Great to deal with - sunglasses were a great price and arrived in Australia very quick.
16 February 2026
Reply from Optimal Optic
Thank you very much for your comment! We are at your disposal for anything you may need. Best regards.
Super happy!
Process was very easy, sunglasses delivered to Australia very quickly with no hassle. Sunglasses were perfect! Will definitely return for future purchases.
7 February 2026
Reply from Optimal Optic
Thank you very much for your comment! We are at your disposal for anything you may need. Best regards.
Great price glass and very quick…
Great price glass and very quick delivery. Brilliant!!
6 February 2026
Reply from Optimal Optic
Thank you very much for your comment! We are at your disposal for anything you may need. Best regards.
Great service
4 February 2026
Reply from Optimal Optic
Thank you very much for your comment! We are at your disposal for anything you may need. Best regards.
The sunglasses were a great deal and…
The sunglasses were a great deal and the arrive in the UK with no issues.
1 February 2026
Reply from Optimal Optic
Thank you very much for your comment! We are at your disposal for anything you may need. Best regards.
Reply from Optimal Optic
Thank you very much for your comment! We are at your disposal for anything you may need. Best regards.
Reply from Optimal Optic
Thank you very much for your comment! We are at your disposal for anything you may need. Best regards.
very good price and serves
Great prices, some problems with the shipper but that too passed away peacefully.
31 January 2026
Reply from Optimal Optic
Thank you very much for your comment! We are at your disposal for anything you may need. Best regards.
Excellent every time I have used them !
28 January 2026
Reply from Optimal Optic
Thank you very much for your comment! We are at your disposal for anything you may need. Best regards.
Happy to shop with you guys reasonable…
Happy to shop with you guys reasonable prices for original products recommend
3 February 2026
Reply from Optimal Optic
Thank you very much for your comment! We are at your disposal for anything you may need. Best regards.
Honestly an amazing experience
Honestly an amazing experience, the products arrived super fast and very happy with the service overall
27 January 2026
Reply from Optimal Optic
Thank you so much for sharing your experience! We are at your complete disposal for anything you need. Best regards.
Reply from Optimal Optic
Thank you so much for sharing your experience! We are at your complete disposal for anything you need. Best regards.
Awful Company
I ordered and paid for some Oakley sunglasses that were listed as 'available' on their website on 14th Jan. The following day I received an email advising that they were out of stock and were no longer manufactured. They offered a change of model or refund. I requested a full refund and had to wait until 29th Jan until the funds returned to my account. Even after receiving their email to tell me my order could not be honoured these sunglasses were still available to buy on their website.
15 January 2026
Unprompted review
Reply from Optimal Optic
Due to our large catalog and the wide variety of products that we have offered on our website, there may be a slight mismatch when updating the stock, that is why we recommend contacting our customer service before making the purchase in order to provide the stock in a more updated way in case there have been any changes and it has not been updated correctly on time. We are sorry for the inconvenience caused.
Reply from Optimal Optic
Thank you very much for your comment! We are at your disposal for anything you may need. Best regards.
Reply from Optimal Optic
Thank you very much for your comment! We are at your disposal for anything you may need. Best regards.
Not very comforting to use their site…
Not very comforting to use their site and delayed parcels often causing problems for customers.
24 January 2026
Reply from Optimal Optic
Thank you for your comment, we work daily to improve our services.
Reply from Optimal Optic
Thank you very much for your comment! We are at your disposal for anything you may need. Best regards.
Horrible service for UK customers
Horrible service for UK customers. They don't mention that items are shipped from outside the UK, and then you have to pay custom fees and courier handling fees that are incredibly high.
Other retailers mention clearly that items are shipped from outside the UK, and they even account for customs and duty at checkout. But this is one misleading website (even with a .co.uk domain)
29 January 2026
Unprompted review
Reply from Optimal Optic
You can find information about returns on our website. We work daily to improve our services, thank you for your comment.
additional £60 in customs fees
The worst online shopping experience. I was forced to pay an additional £60 in customs fees. Be careful not to be fooled by this website.
2 January 2026
Unprompted review
Reply from Optimal Optic
You can find information about returns on our website. We work daily to improve our services, thank you for your comment.
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